While Firestone wasn't able to repair my tire that had a screw in it due to the placement of the…read morescrew, I'd still recommend them. John, at the front desk was super helpful and even stayed calm, cool, & collected when some other customers weren't being so nice. Despite the large crowd that continued to visit this place, they kept the cars moving & customers were in & out. Customer service is great & I'll keep this place in mind should I ever need future service!

Worst experience I've had with an auto shop…read more I would strongly caution anyone considering Firestone Complete Auto Care. I brought my vehicle in for service, and what should have been a straightforward repair turned into a series of broken promises and wasted time. I was repeatedly told different times to pick up my vehicle, only for each "ready for pickup" time to pass with no call, no explanation, and no vehicle ready. Because of these constant delays and false assurances, I ended up missing a day and a half of work, costing me both time and income. Communication was poor throughout the entire process, and each time I tried to get an honest update, I was met with conflicting information from different employees. I expect transparency and accountability when trusting a business with my vehicle and my time, and Firestone failed on both fronts. I would recommend looking elsewhere if you value your schedule, your livelihood, and your peace of mind.

Very convenient, quick, & friendly service with knowledgeable mechanics that get you in & out while…read moregiving you pleasant conversation & helpful suggestions for automotive care. State inspections are a sit in your car & wait in line kinda deal but only take about ten minutes a car. Roll in & roll out, quick & easy.

The place for a quality, easy going emissions test! Be prepared to wait in line , be patient and…read moretry to come early. Tip get your car's maintenance done beforehand and you will pass everything.

called for a state inspection and was told to come early to be first in line to get done. I get…read morethere and they said they can't do it til later cause they are finishing up repairs from the day before. that is not considered first come first serve for state inspections if I have to wait for extended repairs to be completed from days before. wasted my time getting there before opening and being the first in line to end up going somewhere else

This Tune Up Plus location has been my go-to car shop in Chesapeake for three years and for several…read moregood reasons: the pricing is fair, the service is fast and thorough, the estimates are itemized clearly with no hidden charges, and the mechanics are highly knowledgeable and friendly. Special shout-out to Lisa, the front desk manager, who is also extremely knowledgeable and an all-around awesome person to deal with. She breaks down exactly what my car needs and always gives an accurate timeline of the repair completion. She rocks! Avoid slow, costly dealership repairs and use Tune Up Plus!

Eddie and Ron are outstanding sales representatives. Beyond helpful, answered every one of my…read morequestions, and I had a lot. The best part about my shopping experience was that at no point did I feel pressured into buying a golf cart. They didn't try to up sale or try to get me to buy a cart I didn't like. I bought the cart I wanted and walked away happier with this shopping experience than any I have had in years. I would highly recommend Moke and Eddie.

It's a shame more people do not take the time to write a review. I started in January knew I wanted…read moreto buy a 2025 Venom Golf Cart. After meeting Skylar in Jenson Beach, Florida, VB was the closest dealership to where I reside. I received constant communication from the salesman, Tim who I see on the site is theowner.. He had all of my information, I had told him numerous times that I was not ready to purchase the golf cart until April. I was told there was 0% financing on 24/36 months. He told me he would order the cart have it in the shop. I gave $2000 down in good faith to be able to purchase the golf cart said no problem. He would keep it there until I was ready buy it. phone calls persisted, I got preapproved. Did all my financing paperwork with Eddie. 31 January, I was getting pressured on this day to sign my paperwork because Tim was leaving for the month of February to go to Key West after I adamantly told them I was not purchasing until April. They were not very happy never heard from them again, even though they had my money down. I came back from being out of town and called in beginning of March to see about my golf cart I wanted and I drove on a Friday, 3 1/2 hours to the dealership. I put a lot more money down and I was told the following weekend that my cart would be delivered To me. they said they would send me all the financing paperwork, priority mail. I could sign it and send it back. They called me that week on Thursday and told me there was a delay in getting the Golf Cart that it wouldn't be getting delivered. I went away for the weekend got back on Sunday and the financing paperwork was in my mailbox.. I read it over, put it back in the mail to be picked up on Wednesday, I was assuming that the golf cart was coming that next weekend. I called on Thursday to confirm that the Golf Cart was coming this weekend. As soon as I was told that the golf cart was not coming I told the finance manager that the financing paperwork would need to be redone. Granted he did not even receive it as of that point when we had the phone conversation. He said yes that we could redo the paperwork waited all the following week to hear from them. nobody called so I called them and told them that the cart needed to be delivered on Wednesday or Thursday and the corrected paperwork needed to come with it to, Eddie tried telling me on the phone that he was gonna have to re-run my credit. If I had to have new paperwork, signed, I told him that was a bunch of bull ***t. I was told that that's what they would do, the person they had delivering the Golf Cart arrived at about 8:15, pm, he had some bogus piece of paperwork they gave him to have me sign, which was-insignificant, he was just theMessenger. I couldn't blame the driver who is delivering the cart, it was pitched dark out. I haven't even seen the Golf Cart, I don't know if there's an owners manual that came with it. I don't know anything... . Because Eddy went ahead and submitted all of the financing paperwork anyways. Such dishonest people. Eddie or Tim wouldn't answer their phones to explain. there was supposed to be a cover for the golf cart that did not come. They were supposed to redo the financing paperwork. They did not do that. I have no copies of any of the paperwork I signed. They submitted the paperwork that I signed for March 26 and never received the Golf Cart until 10 April, all they did was lie, lie, lie do not use this dealership. Such dishonest people you can be sure that the creative owners of the Venom will also hear about this dealership and so will the Better Business Bureau. What should've been such an exciting purchase has turned in to such a nightmare.

Please DO NOT BUY A VEHICLE FROM HERE I BROUGHT A VEHICLE BACK IN 2022 I paid my car note every…read moremonth on time I made sure because I always kept my own receipts so NOW IM ABOUT TO HAVE TO FIGHT IN COURT BECAUSE THEY CLAIM I MISSED only 2 of my payments out of the entire car note which I know to be false they only say that because I was coming in to make my last payment and they wanted more money I BROUGHT A 2010 dodge journey and payments were 258 and the ending price was $7000 and now I have to try to lawyer up because they sent the bill to there lawyers office they had a court hearing without my knowledge and determined that I have to pay $554 to there lawyers office and here I am in October of 2025 still dealing with this and the effect on my credit I've paid 2 vehicles off and never missed a payment I would go hungry just to make sure they were paid and not that $554 has now doubled and the lawyer now wants $1040 for late fees and sending it to collections it's so unfair and they take advantage of nice people and there fake tactics skills to get the cars out the doors and most people are unaware of when going to the dealership trust me I've learned my lesson ALL IN ONE WILL NEVER GET ANOTHER DOLLAR FROM ME ... their unprofessional rude and money hungry and my car broke down not even 2 weeks after driving it off the lot I had to pay $800 just to get a alternator put on the part was $200 and they charged me $500 to put it on my car complete highway robbery but it's my fault the car had 186000 miles on it but I needed a car and he knew that just to get it off their hands

The owner does not give a fuck about his customers and their livelihoods. I rented a truck through…read morethem and on the day of my move they informed me that they, in fact, did not have any trucks - and then he nudged me over to customer service which was even less helpful. I called again to get in touch with someone who could actually give me an answer and he hung up on me in frustration. Do not do business with this company. Heed my warning.