I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

I am normally apprehensive about Checkered Flag service departments due to poor customer service…read moreand questionable technical skills. However, this specific visit for a service and troubleshooting of a technical issue was a success. Excellent customer service from Jade and solid technical backup by Scotty. Now they just need to figure out how to hire more people like them.

After purchasing my new Toyota Cross on Friday evening, I have been looking so forward to writing a…read morereview. I had a wonderful experience! Marc Baker was outstanding! He never made me feel pressured and I felt he worked hard to give me a great deal. He was very knowledgeable and answered all of my questions. Even after I had purchased the car, he helped me link my phone to everything in the car. I cannot say enough about Marc Baker and my wonderful car buying experience at Checkered Flag Toyota. I wouldn't buy a car anywhere else!!!

Horrible and getting worse. The service center is worse every time I go in. They offer zero…read morecommunication, hold your car for days and the only way to get an update is to physically drive to the dealership. Management is non-existent. Seems like everyone is running around like a chicken with their heads cut off, but they are doing about as much work as the chicken!

Their service center has low ratings for a reason. Twice I have gone here, if I go a third time I…read morewill definitely be a shamed fool! I took my car in to get its scheduled maintenance that I purchased via my dealership. Nicole pleasantly educates me on some sort of warranty coupons & I was only entitled to four throughout the duration of my warranty? Odd, never heard that before but ok, it should be covered, I did it all via the Hyundai website all through the warranty so I was confused as to why she was charging me for services included in my service package. IE the vehicle alignment. I have an extended warranty that covers the features on my vehicle. Here's where maybe miscommunication may have come into play? She calls to let me know that I have to pay for the dealership to "inspect" the issue, according to her, the company providing my warranty is requiring them to do a diagnostics (almost $200) BUT if the issue is covered I do not have to pay it. Welllllll....Surprise, surprise...it's not covered. I do not know what type of "diagnostics" they did but when I called my extended warranty place I was told my issue was covered, however, it is insurance & I don't think the dealership would NOT want to make money so I don't think they did anything with any erroneous or malicious intent but I am definitely taking it to another dealership for a 2nd opinion. Not only is my steering wheel warmer still broken but I am out well over $200 and then some. From reading the reviews it seems this dealership will take super care of you BEFORE you buy a vehicle but they're not too super caring AFTER you buy a vehicle. I am here to validate that! I will be taking my car to be serviced elsewhere from now on. Everyone is kind & friendly but if these service folks are working off of commission they will DEFINITELY nickel & dime you to make their extra nickel & dimes.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

Thought they were Great with what I needed done, and Time Effective for what they provided. Never…read morehad a problem with them since I started using them for my Car needs.

Five stars aren't enough for the team at RK Chevrolet!…read more After a string of disappointing experiences trying to find a reliable used car for my child, I was starting to lose hope. That changed the moment I spoke with Moustafa, the sales manager. I explained exactly what I was looking for, and he was refreshingly honest--he let me know it might be tough, but not impossible. Although they didn't have anything at the time, he promised to keep an eye out. Just two days later, I got a text: "I think I found the one." A trade-in had just come in, and he thought it could be the perfect fit. I headed over after work and was introduced to Doug Whitmore, the sales rep who made the entire experience an absolute pleasure. Doug was funny, kind, genuine, and incredibly easy to work with. He made what is usually a stressful process feel simple and even enjoyable. If you're in the market for a new Chevrolet or a dependable used car, do yourself a favor and reach out to Doug Whitmore at RK Chevrolet. He's a true professional who genuinely cares, and I'm confident you'll drive away just as satisfied as I did

This is our third vehicle we purchased from Orange Auto. The sales folks are very low-pressure,…read morepersonable and helpful. Every vehicle we have purchased has been very reliable. One had an mechanical issue, but the extended warranty that Orange Auto provided for free covered the issue with no problems. On top of that, the prices are great! Highly recommend!

This is a fake terrible dealership and id bet $1,000 that almost all or at least most of these…read morereviews are fake, cuz me and my husband purchased a 2017 Hyundai elantra 6 months ago and they said they would send our hard front anx rear plates in the mail and the sticker shortly after we left them, we'll now 6 months later..and they no longer answer our calls or texts, and I just googled them and it said they are permanently closed, its a scam auto shop, and onto of it all..the car has nonstop steadily falling apart Lil by little one problem after another, its ridiculous, we're gonna find yall..and we WILL be sueing .

Even though I have never bought a vehicle from here out of all three duty stations dealing with…read moreFord this has been my favorite one by far. Inside you have a beautiful sitting area, if you don't have time to wait for your vehicle like myself they offer a Lyft or uber service to your house or work place. They now offer mobile service which is super convenient. My only complaint is that before the mobile service when I had to drop my truck off to get it serviced my service representative was awful. She is the type of person who really just works and clocks out you don't really get that great customer service. I know a couple of times I dropped my truck off my representative said she would call when the service was done but she never did. I would always have to call to ask if my vehicle was done. This is probably not her fault but one time I had my coolant changed and a couple of months later she said that I'm due for a new coolant! Other than that I never had any issues with Virginia Beach Ford.

Worst business. Bought my care here and was promised free oil changes and state inspections for…read morethe life of the car. Of course, shortly after they said "we don't do that anymore" and started charging for oil changes. And now you can't get any services after 1045am now.. so the whole gimmick to buy from them is useless. Why have a service department "open til 7" if they don't actually offer that time to people??

fair services pricing, buying a car was very easy and a good deal- no games in the process or…read moresurprises. Would I buy another car there ? Yes. Services always been good and quick, no issues.

New incompetent management. -- I made an "appointment" last week for 10:45 AM to have a recall…read morerepaired. They told me it would take about an hour. I waited all day and got a call that they were not going to be able to get to the vehicle. This pretty much wasted my entire day. This morning I got up at 5 AM to be first in line for their 730 opening to get my oil change and filter which I have been doing for the last 13 years. The representative said, "Do you have an 'appointment'?" I said, I've never had an appointment in 13 years for oil change, and filter." She said, "Well, now you need an appointment, but we'll 'try' to fit you in." She said, "I can't guarantee we'll get you in." She also said, "Since you have a recall, we can't do your service unless you have the recall done first." I went to talk to the guy that I have been dealing with for years complaining about this and reminding him that I had an appointment last week that wasn't honored. Even though everyone else I talked to used the term "appointment", he dutifully held the new management line and said, It's not an appointment. It's a "check in time." This is total BS. Everyone on earth knows what an appointment means. It does not mean come on over and maybe we'll get to you and maybe we won't. After 13 years, they have gotten my last dollar.

this place is terrible. do not expect a reasonable deal…read morehere. they purposely take pictures of their cars hiding physical damage. they lie about being road worthy and passing virginia state inspection. if pressed they will admit to issues that they do not disclose up front, but those issues are the tip of the iceberg and you will find more. they cannot be trusted. you WILL regret buying a car here!

Went to go look at a truck at 24,900. Next day when I was going to go buy it, they changed the…read morelisting on facebook to 34,900. SCAM ARTIST no wonder they have a 1.7 star rating.