I visited Premier Tire & Auto Center on November 7, 2025, to get a safety inspection and was charged $160 for the certification. They quoted me around $1,350 for repairs that should have been roughly $500 elsewhere. When I decided not to proceed with the repairs, they told me I'd still need to pay the full safety fee and could return within 10 days, but if I got the work done somewhere else, I'd have to pay another $80. After taking my car to another licensed shop, I was told that no proper safety inspection had actually been done; it appeared they only looked at the car visually without completing an official inspection through the DriveON system. When I spoke with the Ministry of Transportation, they confirmed that it's not permitted to charge a full inspection fee without completing a certified inspection. When I went back to clarify this with Premier Mechanic, the staff became confrontational and denied that I had even been there, despite me having proof of my visit. I've since had to spend time contacting the Ministry of Transportation, the City of Windsor, the Better Business Bureau, and DriveON to report the issue. Overall, I paid $160 for an incomplete inspection and was quoted almost triple the fair cost for repairs. I strongly advise others to be cautious and do their research before using this business. read more

Last month, my 76-year-old grandmother went to Premier Auto for an oil change while I was out of town. She chose them because they're close to her home. They charged her nearly $200, which is almost double what most shops charge for the same service. I wasn't happy about that, but I let it go at the time. However, about 2,000 km after the oil change, her engine suddenly started making loud knocking noises and then broke down. When I checked, there was no oil in the engine at all, not even a drop. Her car is a 2019 model that doesn't burn oil, so it's very concerning that this happened so soon after an oil change. When we brought this up with the shop, they denied any responsibility. I can't say for sure what went wrong, but something clearly wasn't done right. This experience has really shaken our trust, and we won't be returning here in the future. I just hope this helps others be cautious and double-check their vehicles after any service. read more