I've worn glasses since 3rd grade and have been patients of several eye doctors over the years…read more There is only one eye doctor that I liked immensely but his offices are now 2600 miles away. So, I don't think I'll be visiting him any time soon. Since moving here to East Tennessee ten years ago, I've had two eye doctors but neither really did it for me. I was without insurance for two years, and so when I got new insurance, I began my search. I wanted an established practice with a great reputation that was nearby. My search included Hardin Valley Eye Care and because it was nearest to my house, I made an appointment. The minute I walked into the office, I was encouraged. COVID protocols are still being practiced - 1st star; reception and staff were super friendly - 2nd star; I was seen at my appointment time instead of waiting around like other offices - 3rd star; When I met Dr. Travis Thompson, the deal was sealed - 4th star; and they have a large selection of frames - 5th star. I could go on with more stars, but they've already secured my business for years to come. I picked up my glasses today and I haven't seen with such clarity since my eye doctor in California. This is a classy, professional and welcoming practice which I have already recommended to others. So drop by and SEE if they are a FIT for your optical needs.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

Office staff friendly and helpful, Keri Tarwater is an excellent customer service representative…read more Dr Nash was excellent, as were other technicians. I would highly recommend.

I'm not convinced they're providing the level of service they should. The office staff comes across…read moreas unprofessional. Please be cautious--they may withhold your eye prescription until you pay a bill they claim you agreed to, even if they cannot provide proof that you actually authorized or agreed to pay for the procedure. It really takes the wind out your sails to go through a complete eye examination and then be told you owe money that you excepted the insurance to cover and the office saying you signed and you know you did not and they can't show it to you! Just be aware! However, I will say the office manager called me and apologized for their mistake of not having me sign to pay for cost that I didn't have to have and they gave me no choice about. She was kind and her service recovery was good.

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

I have been to several eye care facilities in multiple states (PA, AZ, OH, and TN) and this was by…read morefar the best experience I've ever had. The staff were cordial and helpful and Dr. Best was very friendly, prompt, and informative. This facility also gets extra points for its COVID-19 precautions. This facility lives up to its name. Highly recommend.

During the current medical crisis, I popped a screw holding my lens in my frame and could not get…read morethe lens, frame and screw lined up properly with my makeshift tools. The store I purchased my glasses from was closed due to the virus, and EVEN though I did not buy the glasses there, they quickly and professionally did a quick repair, which involved using some hand sanitizer afterwards! A+++ customer service and I have not even been a paying customer! THANKS!

As a first-time patient to this optometrist, I wasn't quite sure what to expect--but I was…read moreincredibly impressed from the moment I walked in. The eyeglass showroom is absolutely stunning, offering a wide variety of shapes, colors, and styles, including an impressive selection of designer frames and sunglasses. The staff were warm, welcoming, and worked together seamlessly like a well-coordinated team. Dr. Fry was not only professional and knowledgeable but also genuinely friendly and attentive. He took the time to answer all of my questions thoroughly and never made me feel rushed or like he was in a hurry to move on to the next patient. I was especially pleased to learn that Dr. Fry is capable of performing nearly all of the services an ophthalmologist can--aside from surgery--which gave me great confidence in the level of care I was receiving. The entire office was spotless, modern, and equipped with the latest technology, all of which appeared to be in excellent condition. I will absolutely be recommending Premier Eye Care and Dr. Fry to anyone in search of an exceptional optometrist!

Everyone is super friendly at Premier Eyecare, they make you feel at ease and don't pressure…read moreupsells to much like other places. It's clean and bright and they have a great selection of glasses and contacts. This will be my family's go-to place now for eye-care!

Wouldn't let me return my prescription glasses within a week of ordering them. Didn't have cleaning…read moresolution that day either. Never called me to let me know they had restocked cleaning solution and it's been three months.

I would give zero stars if I could. It's all about the money here. Refused to give daughter monthly…read morecontact, would only do weekly. Pretty sure Dr is getting a kick back. Gave me wrong rx for glasses, would fix it. Receptionist has dyslexia & messed up credit card #. Can only imagine what else she's messed up. Worst eye office I've ever been to!

I received excellent care. The specialty glasses I ordered…read morewere too heavy for my nose and I was able to exchange to another pair.

First, I have had a hard time finding a good eye doctor. Everything about this experience was…read moreawesome and they were in network! Win / Win!

They were quick and efficient with the eye exam. The opticians rock! Been in twice and they were…read moremore helpful than any experience in the past. Excited to get my glasses. Also had some experience with the billing office, which was also polite and helpful.

Very thorough eye exam. Short wait. Not too big of a selection in eye glasses but a few named brand…read more- the office is a very busy one and there are several rooms once you make it back there through the maze. Prices are reasonable and take most all insurances. Friendly and courteous staff. Very helpful in locating the perfect eyeglasses for that special look. Would recommend-

Older patients do not matter here. They will take your money but not give you what you paid for…read more Excuses is what you get with no apologies!! Shame on you!!!

From the owner: MyEyeDr. is your trusted community doctor providing the beStin vision health care and the…read morebeStselection of eyewear. We welcome all insurances.