I rarely leave negative reviews, but this experience was frustrating enough that I felt compelled…read moreto share it. I was a first-time patient and had difficulty finding the office because Google Maps repeatedly directed me to the wrong location. After driving around trying to find the building, I eventually called the office for help. It turned out the office was directly across the parking lot from where I had been searching. By the time I arrived, I was about 15 minutes late. I completely understand that offices have policies regarding late arrivals. What I do not understand is the way I was treated. When I explained that I had been trying to find the office and had even called for directions, I was told, "That doesn't matter." There was no empathy, no attempt to help, and no effort to make a first-time patient feel welcome. The interaction felt cold, dismissive, and unprofessional. To make matters worse, the receptionist was eating at the front desk during the interaction, which only added to the unprofessional impression. I had left work early, spent time trying to locate the office, and genuinely made every effort to get there. Being turned away is one thing. Being treated as though the circumstances didn't matter at all is another. Needless to say, I will be taking my business elsewhere.

Started the appointment with the gentleman in there, Andrew?, coming to my family and yelling…read more"you're caresource right??" In front of the entire office, so, that's mortifying. Then brought us out the free frames, making the assumption that's what we wanted. I don't appreciate walking in and being made to feel like that, and having him announce to the world what insurance we have. I refused to continue on with him, and will try again another day to get our glasses- that we intend on paying for. The ladies in the office were phenomenal, and Dr Miller was great! If it weren't for them, I wouldn't be returning. He needs to learn HIPPA, shouting my insurance detials was completely unnecessary.

Another great effort by these good folks! My new RX and glasses were just not cutting it. My eyes…read morewere re-examined and the glasses remade - all at no extra charge! I would highly recommend Buckeye Optical to everyone!

Save your money and your time! Avoid this place like the plague!…read more I've purchased my last couple pairs of glasses from Buckeye Optical. I can't say that the experience was great but certainly acceptable. This time around has been a completely different story. I mean absolute nightmare. This entire ordeal began a few months ago when I scheduled my regular eye exam. Dr. Bruch was wonderful and very friendly and so was Sarah the Ophthalmic technician. Everything was smooth sailing until I met with optician Robin, right from the start she was rude and unfriendly. I almost felt uncomfortable during my entire experience with her. I ended up deciding to order the exact glasses I currently owned because I couldn't find anything within the stores selection. These glasses were ordered/confirmed and would take a couple weeks at most to arrive. I received a call nearly a week or more later and was told these glasses were not available. I would have appreciated that information up front when I placed my order. I called back Robin with a Ray-Ban model that I liked and was told that they could be ordered. She seemed aggravated and annoyed the entire time. I ended up asking to speak to store manager Jeramy. He seemed somewhat accommodating at first but wouldn't acknowledge my complaint about customer service being poor. I ended up waiting nearly a month for my first set of glasses (I was told they are from overseas). I was overcharged by over $20 which I feel was intentional. This was corrected after I argued and laid out the error in black and white. The glasses arrive and I notice a defect in the lenses, two weeks or so later I receive a call that the replacement lenses have arrived and they will cut them to fit. The lenses were cut incorrectly and looked terrible; the brand new frames were also scuffed/marred in the process. Again nearly another month goes by because I have to wait for the replacement frames. Mind you that I've had to make multiple trips to Buckeye Optical during their business hours, which are also my work hours (extremely inconvenient). I almost always have to wait about 15 mins or more when I arrive. Finally, I get a random text message saying my frames have arrived. I try calling to verify that everything is ready to avoid wait times and their phones aren't working. My girlfriend ends up getting the replacement frames for my time sake. I receive a call from Jeramy telling me that I need to bring the defective/damaged lenses back so he can get a credit from them. I told him that I would try to as soon as I can but I haven't had time. I also mentioned that he could send a pre-paid label for me to send them back to him. He did not like that idea and his tone quickly changed; he threatened to send me a bill if I did not return them now. So apparently it's acceptable for your customers to wait over 3 months to finally get correct lenses/frames but when it comes time for manager Jeramy to wait he throws a fit. I sincerely hope that Buckeye Optical can figure out their poor customer service situation. I wish I had paid attention to the poor Yelp reviews. If you enjoy poor attitudes and terrible customer service then Buckeye Optical is the place to shop for eyewear. Extremely disappointed.

Dr Manko is wonderful in dentistry Alisha at the front desk…read moregoes above and beyond to help. I would definitely recommend.

Front desk doesn't know how to do their job. Told me 20 minutes after my appointment was supposed…read moreto start that they never verified my insurance. You had over a week to do so and have my phone number. Front desk is rude and will make you stand at the window for 10+ minutes.