My son hurt himself at soccer and was sobbing and unable to put weight on his ankle. My husband…read morecarried him in and was told, not politely, that they only take appointments. She then looked down at her desk and ignored him. Their website says they take walk-ins. She should have advised him on a course of action. Something... We have been here before, multiple times. Never again.

If I could give negative stars I would. Went in because I've been sick all week and just keep…read moregetting worse. I suspect a sinus infection because this ain't my first rrodeo. They tested me for covid and the flu, those all came back negative so I was treated like there was obviously nothing wrong with me. Did I make an appointment? No, because no matter when I try to make an appointment there they don't have any available. Unless you are pretty sure you have the flu or covid, DO NOT go here. Even if you can get an appointment. Once I didn't have either of those I was basically brushed off. Horrible bedside manner once you don't have the bug of the moment. It must all be in my head.

Great experience will return. Easy to make an appointment. Get in and out fast. Friendly doctor…read moreand staff. Came for broke bone and was sent down the road for an X-ray which I could get almost immediately. The urgent care called me with the results and recommended orthopedic surgeon offices. Highly recommend!

My husband has had an excellent experience with Dr.Rana and I did too. Very little wait. He has…read moreexcellent bedside manner. This will be our go to Urgent Care for the future!

Been here a few times, both for injuries and illnesses. Staff is kind, accommodating,…read morenonjudgmental. Wait is usually not too bad, but it's urgent care, so it really depends on how many people are waiting. Staff is efficient in treatment but it doesn't feel rushed. Good quality of care, I trust their expertise. Go to place when I can't wait to see my doctor.

My daughter had an ear infection and made the mistake of choosing to go here. She had called prior…read moreto get an idea of cost, was told $100 unless Dr. needed to do more tests. He looked in her ear and confirmed it was an infection wrote a prescription. She had to pay $25 at the appointment and was told she'd be billed for the rest. Bill was for $266 after the uninsured discount and paying on time it was 157.05 plus the $25 already paid so $182.05... $82 over what she was originally told. Why? Good question because no one has been able to answer that. No one really knows the cost prior to billing which would've been nice to know. Lesson learned only go to urgent cares that charge you at the door don't wait for their surprise bills! Sad world we live in when a 5 min Dr. visit costs that much...

I've attempted to use this MinuteClinic twice as a disabled veteran, and both times were a complete…read morefailure. The first time, I arrived about an hour before closing. The doctor told me she was off in 45 minutes and didn't want to risk staying late, so she refused to see me. Instead, she sent me to another clinic a mile away--which I later found out had been closed for six months. I went back again today, saw a different doctor, and it was no better. He told me he didn't know how to enter my insurance, so he couldn't see me. When I asked where else I could go, he said he didn't know--no options, no guidance, nothing. If you're not a veteran, maybe you'll be treated differently here. But if you are a disabled veteran who fought for this country, don't waste your time. This clinic has shown me twice that they don't care about serving us.

From the owner: MinuteClinic® in DELAWARE is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Very nice, new, and excellent staff…read more This place is very nice! The staff was very kind and knowledgeable during our stay. This place is very new and located away from the city so its not overrun. It was nice to be able to walk in and get immediate attention. The rooms that they put you in were large and private. We never felt like we were on display or rushed as we have been at other ER's. Thanks for all the great work, compassionate staff and excellent facility.

Very clean and friendly staff! Make you feel welcomed and actually seem to care. Private rooms and…read morequick service. Wayyy better than an other ER I've been to. Nurses Katie and Kurt were awesome and dr Singhal was very informative and helpful!

I went in for a terrible Kidney stone attack. I have had these before but the last one was 26…read moreyears ago...! They gave me Morphine...twice...and the pain was still there. Then they gave me dulatin which knocked the pain right out. For some reason, Grady has a problem getting Dulatin. They say there is a shortage. Ok, maybe for them, but later the same month, I had another attack and went to St. Anns. No problem with Dulatin there. Something is wrong here. But otherwise, the nurses at Grady were polite, pleasant and helpful. I truly suspect that the attitude they develop comes from always being around people who are sick and short-tempered because they are in pain and after a while, I suppose a person (nurse) gets tired of being talked to rudely and starts to take it out on the patient. However, I, no matter how much pain I am in, try to be polite and respectful of the staff. And I get polite and respectful service from them in return. Granted, if they didn't want to work with sick people, they should have studied to become something else, but still, human nature being what it is, we are now at the point in our society where short answers and slight rudeness are becoming the norms. However, I have to say Grady did take care of me with very little wasted time...I waited for a few hours sometimes, but never while writhing in pain. They did take care of my pain issues. I have been to Grady for the Kidney Stone, for a stroke, for a heart ablation AFIB surgical procedure, for CAT and MRI and MRA brain scans, for Stents in the heart arteries and By and Large, Grady and its Doctors, Nurses and Staff came through for me. Granted, it may not be Riverside or Mt. Carmel, but if I were to score it, it would fall in the low 90's percentile, and that is not bad. I am not sure if the Cleveland Clinic scores 100% all the time. That is my take on Grady. Overall, maybe not an A+ or an A, but certainly an A-. Thanks Grady! Bob L. Sunbury, Ohio

After experiencing five gallbladder attacks in two weeks, I knew I needed surgery. From my initial…read moreconsultation to recovery, Dr. Michael Cray and the OhioHealth team at Grady Memorial Hospital made this entire process feel calm, safe, and supported. My consult with Dr. Cray took place at Grady, located near downtown Delaware, OH. While the building's exterior is older, the inside was clean and similar to other OhioHealth facilities. The front desk staff were welcoming and helpful. Though Dr. Cray was delayed due to emergency surgery, he was extremely apologetic and kind -- a small gesture that went a long way. He thoroughly walked me through the risks and expectations of gallbladder removal and even offered referrals if I wanted a second opinion. I appreciated the transparency, but I knew I wanted to move forward with him right away. I scheduled my surgery that day and completed lab work closer to my surgical date. The lab experience was efficient -- I checked in digitally and was called back quickly. It took no more than 30 minutes. I appreciated that parking was easy and always available during each visit. On the day of surgery, my husband and I checked in and were directed to the surgical floor. The environment was calm and quiet. Beth, our check-in receptionist, greeted me by name and gave us a warm, friendly welcome. She showed me to my pre-op room where I met Heather, my pre-op nurse, who was fantastic. She walked me through every step: taking vitals, helping me change, administering the IV, and making sure I was warm and comfortable. The pre-op room was small but clean and had great natural light, which made a difference in easing nerves. My husband joined me before the surgery and stayed until I was taken to the OR. Dr. Cray, the anesthesiologist, and my surgical nurse all came by beforehand to explain the process and check in. Their calm, confident demeanor gave me peace of mind. In the OR, I was quickly prepped, given oxygen, and put under. The surgery lasted just under an hour. Waking up, I was emotional -- grateful and relieved everything had gone smoothly. I was moved to a post-op room where I reunited with my husband and was told the surgery was a success with no complications. The care team made sure I could walk, helped schedule my post-op appointment, and wheeled me out around 4:30 p.m. -- just in time to grab my prescriptions and dinner on the way home. Dr. Cray even honored my request to provide a printed photo of my gallbladder from surgery -- a small but meaningful keepsake that reminded me of how far I've come and the power of modern medicine. I'm now recovering with minimal pain and following instructions to avoid lifting and strenuous activity for a few weeks. I've had some sensitivity in my abdomen, but overall, things are progressing well. I plan to look into a support band, but for now, a pillow does the job. Overall, I can't recommend Dr. Cray and the team at Grady Memorial Hospital enough. From consult to post-op, every person I interacted with was professional, kind, and made me feel genuinely cared for. While some small aesthetic updates to the facility would enhance comfort (e.g., replacing worn drawers, furniture or floors), the quality of care more than made up for it. If you're considering gallbladder removal, I highly recommend trusting Dr. Cray and the OhioHealth/Grady Memorial team with your care. Their skill, communication, and bedside manner turned what could have been a stressful experience into something empowering and positive.

Suffered with the cold over few days and over the weekend things got worse. Was able to get an…read moreappointment on 4/7 at 10 am. The full staff are so accommodating, they asked me a lot of questions to understand what went on and take care of me. I was tested then prescribed some medicine and their care really put me at ease with my situation. Me and my kids love this place and much easier to get in than our regular doctor. So thank you for that!

Malpractice! Saw Dr. Jared Judson, he lied about what was discussed in his MyChart notes. Stated he…read moreeducated me on symptoms I need to look out for and when to go to the ER immediatly- he did not. He asked if I wanted antibiotics and I stated no and he sent them to my pharmacy anyways. Asked 3 times during my visit if I was allergic to anything. Lying on documentation is illegal, do NOT see him.

My doctor retired, had to find a new primary care place. This got mixed reviews on a couple of…read moresites, but decent overall, and was one of the few accepting new patients. Got in within a couple of weeks for a physical. Staff were good, doc (physician's assistant actually) was great. Listened patiently, had some good advice. Had some issues (I forgot paperwork, had to get blood draw, etc.,) and they were sorted out quickly, online and with phone calls.

Stay away from Marc Serve. In the two years that I saw him he was extremely unhelpful…read more First off I was having an issue with joint pain in my hands. I must have brought it up to him five or six times and every time he would barely examine me before essentially shrugging his shoulders and saying "I dont know". Eventually I started asking him for a referral to a specialist or maybe some x-rays to find the problem. He refused to give me any referral and even said X-rays were unnecessary. So eventually I went just scheduled an appointment at another specialist on my own. Had to wait a long time for an appointment, but the first thing they did was order an x-ray. A week later I had a diagnosis and was scheduled for physical therapy. Two years of begging Dr Serve for help and all I needed was an x-ray and a very simple physical therapy plan (playing with therapy putty for a few minutes a day). Next off, and way more concerning. I had some moles appear a couple years ago. I asked Dr Serve to take a look at them and it took him all of three seconds to say they looked fine and there was nothing to worry about... Except it turns out there was something to be concerned about. I started seeing a new Dr who immediately referred a dermatologist without me even bringing it up. I got the results back and turns out one of them was not atypical. Long story short, i have Been living with a mole that needs excised for two years now, in other words potential skin cancer. Do NOT trust this man with your healthcare.

I broke a toe! I mean I did it up right as in breaking it to a 45 degree angle from my foot break…read more PAIN! Hubs took me here after we cleared up with insurance that they were in network (no need to have the extra shock of the extra bill added to the pain) and dropped my hobbling body off in front while he went to park. They saw me trying to hobble in and came out to greet me with a wheel chair - thank you! Did the paper work, showed cards, and waited not very long to be taken back to x-ray. Radiology on site - bonus points there - verified it was broken. Was then rolled into a waiting room where they took the vitals and I waited a bit for the doctor. Doctor came in wearing a mask which caught me off guard but she told me she was wearing it because she was sick. That didn't make me feel all that good but I was in pain and wasn't caring much. Was told it was broken, where it was broken, what to do, how long it would take to heal, etc. Nurse came in and wrapped me up and put me in this ugly shoe thing and wheeled me out with instructions on what to do and a scrip for pain meds. Would I go back here if I had to? YES Do I want a reason to go back? NO!

Horrible experience. Took in my special needs non-verbal daughter who suddenly had difficulty…read morewalking. We had no idea what the issue was. When we arrived, we found there were no doctors. The nurse practitioner was awful. She insisted that we identify what the issue was medically prior to X-rays. I tried to explain that I had no idea. She refused to help and kicked us out. Wow. Go anywhere else.

Horrible care n services . We came in for a sports physical n they would not take it bc of some…read morestuff my daughter had . The office lady was with an attitude and was pissed about giving us our money back. The lobby stinks so bad like if they don't clean it. Please do not take your children here I do not recommend

So fast and attentive! They're incredibly friendly and compassionate. As a patient, I definitely…read morefelt seen and heard, rather than just another number. I really love this place, and it'll be where I take my loved ones from now on!