These guys are the gold standard in customer service. They just HAPPEN to be in the Pet Supply market. Win/Win

Premier Pet Supply is basically the only pet supply store I shop at! I am not a big fan of the bigger pet stores given the quality of their service and variety in their options and I have had issues with other smaller, local pet stores as well in my area. The only pet supplies store that has consistently provided me with everything I need, positive experiences in the quality of their options and level of service, and great deals is Premier Pet Supply. Therefore, they get ALL my business! I love that everyone here is so friendly, genuinely enjoy working here, and are so knowledgeable! I love that PPS provides both "common" and more "unique" food, treat, and toy options so you get a little bit of everything. I love that they have a partnership with local organizations so you know they are passionate about being engrained within the local community. I also love that they provide pet bathing rooms at great prices for the amount of time you get in there, along with what they offer in their bathing services. I love that they have a rewards system for you to wrack up points to certain levels where you get rewarded! This company has truly thought through everything and it shows in all the products and services they offer. I love Premier Pet Supply and will always support them in all their endeavors and spoil my dogs with goodies from here always! read more

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I was highly disappointed today w customer service today while I walked in w Two Shorkies no on greeted me. I went to grab a matching harness for my older dog it wasn't until I helped my to trying on the merchandise that a young lady asked if I needed assistance. I responded no and began to help myself . Then another young lady proceeded to follow me around the store after I replied I needed no help. As I was paying one of the young ladies proceeded to play w the dogs which caused pulling she had no idea if my dogs were biters hence I think it appropriate to engage w me before u touch my dogs. As I proceeded to pay and ask about return policy I got no receipt and no bag because she said I only purchased one item. I have a customer frequent shopper card for a reason however I will not be going to this location again . Why on earth would you not give me a receipt if I asked about the return policy for a harness read more

Customer service at it's worse! Unfriendly is an understatement of this business! I don't know why I kept going back, but will not in the future, There are many friendly, good pet stores in the area. On my last visit, there were 4 people in line ahead of me. Two young women at the check out. One, a blonde in her 20's, "K" was bagging for the other check out woman. I asked if she would please open the other register. She looked at me, obviously mad and then did so begrudgingly. I know she was mad, but WHY was she bagging??? They really need someone to bag 2 or 3 bones? Anyway, I'm not spending my hard earn money here! PetSmart and Pet Supplies Plus are right around the corner. Very friendly people and great prices! read more

I have been here twice to date- once a few days before their grand opening, and then again for their ribbon cutting and grand opening celebrations. I'm a proud dog owner, and I will say that I do spoil my doglet every now and then. I am an advocate of small businesses, so when I saw that there was a pet store in the area that wasn't a huge chain, I knew I had to stop in. My first visit here I stopped to pick up some canned dog food. They have an incredible variety of health-conscious food for both dogs and cats; and all for comparable prices. I would have thought that maybe everything would be significantly more expensive here than at a big chain like PetSmart, but this wasn't the case. They have lots of brands of pet food that I have had difficulty tracking down at other pet stores. I try to be conscious of what I eat, so I like the same for my dog. Not only did they have pet food, they also have a large selection of leashes, collars, food bowls and mats, beds, chew toys, stuffed toys, treats, grooming supplies and general health/ wellness care items. It's a really nice one-stop-shop kind of place. I'm always a little hesitant to sign up for rewards programs because of how quickly all the emails and flyers take over my inbox/ mailbox. I signed up for the Premier Pet Supply (free) reward program, and so far am very pleased with them. The service that I have gotten both visits was great. At their grand opening ceremony I found out that the guy who rang up my order during my first visit was actually one of the owners! It's always cool to see the owners being involved with day-to-day functions. They had a really nice grand opening ceremony where they had lots of local community support from organizations like the Humane Society and the Leader Dogs for the Blind. That was really cool to see. It is really obvious to me that these guys aren't just in it for the money- they really do care about our furry friends. I wish these guys nothing but success! read more

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Love this store!!! The workers are exceptional!!! . This on worker helped me with the crickets for my bearded dragon. Thank you girl! read more

Premier Pet Supply - Me and my bearded dragon, Smith. - Pet Stores Near Me - Rochester Hills, Michigan

I'm Karen and I turn to PremierPets for all of my dog's needs. A friendly staff, pet foods and toys, are just some of the things you'll find at this menagerie. read more

Stopped into to check out the store . Great selection of natural pet food and treats for dogs and cats. Bought my baby a tug toy , frozen rabbit treats and Carnibar treats . The staff are friendly and the store is immaculate. The pup is already in love with the toy. I'm not sure on the prices of things because this all new to me buying natural for a dog. But the staff and store are impressive. read more

Adopted a pet from the huge Detroit Zoo adoption weekend and samples package included a coupon from store. I purchased a crate that I realized, after a couple of days, was too small for our dog. Although the box was thrown out, they let me exchange the crate for a bigger size, only paying the cost difference. I was even given the adoption event discount. Wow! Locations are a bit far from me but I'mwilling to make the drive for the excellent customer service of the staff. read more

Premier Pet Supply - Newly adopted! - Pet Stores Near Me - Rochester Hills, Michigan

There's a lot of pet stores in the area, but Premier has the best prices and selection that it's no competition. They always keep their store stocked and clean, which are my two major criteria to be a repeat customer. I like to bring my dog to pet-friendly places as much as possible and there is nothing more frustrating than a store being out of stock and having to go around to multiple stores or worrying about a store not keeping a clean, pet-safe environment. I know that if I go to Premier they will have everything I need and they are always welcoming and accommodating to their 4-legged customers! Meggan is always so friendly and knowledgeable and always has great recommendations! read more

Hands down the best pet store I've ever been to, especially for small animals, as most stores have a bunch of unsafe products for them. Such a great selection of Oxbow products and toys. They're half an hour away from me, but I'll definitely be making this my primary pet store! Super clean, organized, and everyone was so helpful. read more

This was the second time we've been to this store, having been frequent Petsmart customers with our pomeranians. The store is clean, & the staff is very attentive and friendly. It's a longer drive for us, but they have some great harnesses, crates, and toys that we haven't found elsewhere. They clearly want to earn your business, offering to price match and order that purple Puppia harness that we wanted in a size that they were out of at the time. They gave us a military discount, and the customer next to us was able to exchange some unopened canned dog food for a different flavor, even though she forgot her receipt. Good folks. We'll be back! read more

Premier Pet Supply - Pet Stores Near Me - Rochester Hills, Michigan

Great pet supply store located conveniently near M-59 in Rochester Hills. They always have the best products in stock, and, if they are ever out of stock, they will order and call you as soon as they are in. The self-serve dog wash is very convenient. It is in a private room that is quiet--helping to keep my dog calm. The staff is always very knowledgeable and friendly. I would recommend this store to any pet parent in the area! read more

Very nice place, neat and clean, helpful staff. My daughter likes to shop here for her pet dog, good quality items. A few made in Michigan things too. Saw a few innovative/imaginative things for your pet dog! read more

1) the staff is super polite and knowledge 2) Jeff, the owner, was AMAZING. He answered our questions for our 5-month old Siberian Husky, he said if our husky didn't like anything he would exchange it and then DONATE it, and he would honor coupons post expiration. Then upon leaving he said stopped us and gave us a bunch of free samples. They were about to close and they did not rush us out and were so kind. Plus they are Michigan oriented and love to help small business michigan owners. So pleased that we live right down the street. Plus the cutest cats to adopt that are very well cared for in their stay there!!! A forever customer here! read more

I love the staff and the store itself. Always greeted immediately, staff helpful when looking for a specific item and also very knowledgeable when asked for food or treat recommendations. Always identify Michigan-made products, which I appreciate and purchase to support Michigan's businesses. Wish I could give 10 stars. read more

I stopped into Pet Premier to look for some highly nutritional food for my senior dog that is turning her nose up to her kibble that she's been on for all of her life. Meggan was a great help in enlightening me to different options of nutritional food. She took time to explain options of dehydrated food since I don't like canned food. She is what every business owner would want to have in an employee, knowledgeable, eager to help, and personable. read more

Great place to find what you're looking for. Staff is always ready to help with your pet needs and offer helpful suggestions. The only place I shop for quality products for my pet. read more

I have visited Premier Pet supply a number of times and I have always been pleased. The store is always clean and organized. The employees are friendly. Unlike the large box pet stores someone always asked me if I need help and they have great suggestions. They carry many organic brands of pet food. They also have rooms where you can bath you pet. If you're looking to adopt a cat they offer those services as well. read more

Every time I go in the staff is so friendly and ready to help. My questions are always answered and if I need help finding a product (toys,treats,food, etc) they always help me find what fits my pet best. They are not only friendly to me but great with my dogs as well. The bathing service they offer is awesome. I love giving my dog a bath it's a great bonding experience but it's really a hassle to do it at home. They have everything you would need for a bath. If you haven't been in yet take time time and stop in, it's a great place with a great staff. read more

Love this place! They are so helpful and friendly. We have a new puppy and they've helped us out so much with him. So knowledgable . The best customer service!! read more

I've been a customer since 2016, these are really good people with the best intentions for your animals. Jeff knows what's up, he's for the people and their pets. Thanks for being the most Rad. read more

Nice variety BUT...they sell live animals. Since i am against this, i will stick to stores that don't sell animals. Their prices weren't anything special either. read more

I love ALL OF these stores. Every location I go the workers know their stuff, they are very friendly and helpful and I love their supplies they are very well priced!! Best pet store ever!! read more

They're prices aren't that great and very inconsistent. I think it's a little obnoxious when I call to see if they have something and what the price is that they refuse to tell me because they have a policy where they can't disclose their prices over the phone. One time they price matched amazon, and another time they refused saying it's because I get the product now instead of getting it delivered. Another time another pet store had the same food and size for 25 dollars LESS than what they were selling it at and I was told they'd only price match up to 10 dollars of it... that's not a price match. Don't promote how you price match of you don't and extreme conditions apply. I've found larger bags of the same food elsewhere for 20-30 dollars less a bag. They promote that if your pet doesn't like a treat or food you can bring it back, but that doesn't set them apart from anyone else because other pet supply stores do the same. The toys and apparel are overpriced and nothing you can't find anywhere else. read more

This is the ONLY pet store I go to for all of my dogs needs. The staff are super attentive and knowledgeable on all the products and they treat you like you're the only customer in the store. They have a partnership with the humane society and do cat adoptions along with selling small animals. They're really involved with the community considering it's a small family owned business!!! Wednesday's you can get your dogs nails trimmed by a professional and they also have do it yourself dog baths which is great! 10/10 read more

Very nice store with very friendly and helpful people. Every staff member who passed acknowledged me and asked if I needed help. We learned that the store was coming from Arts & Apples and waited for it to open, and it was worth the wait read more

I used to travel across town to visit the other location in Southfield because of their friendly customer service and quality products. So glad they opened a location closer to me! The store is very clean and organized. Staff is also very friendly and will go out of their way to help you. I went to the store about 20 minutes after they closed (oops!!) but they saw me and opened to let me buy what I needed. Who does that?! Awesome customer service! read more

I love this store, very personable owner seems to usually be on site in the store . It is a store where the people who work there and the owner are attentive and helpful and care about you. I came in on the very first time just to look around and I had my dog with me and when I walked out, the owner came outside after me just to make sure I was OK and asked if they had done anything to make me leave or offend me - I told him no :-) quite the opposite I had only wanted to do a once over since it was my first timeHe was very kind and concerned and just an old-fashioned type of business owner even though he's quite young. They also will price match Petsmart and other stores so I don't see why I need to go anywhere else when I can get this personal service ....so I get everything from here now. They also seem to have more natural food and wholesome food and a lot of varieties that I don't see in the big box stores. they also have these cute little handmade bows if you have a toy dog read more

I went to the store for the first time today, visiting the Rochester Hills location. I was very impressed. The store is clean, neat and well organized. Every employee greeted me warmly and when I had questions about food, they took the time to understand what I was looking for and what met my picky standards of the type of food, sourcing and manufacturing I want for my dog. I have already sung its praises to my friends and family and like that is is local and not a chain. I have found a new pet store! read more

I take my Shepard here for her baths, treats, and everything in between. The store is super organized and clean, the staff is friendly and knowledgeable! It's a small business which is always a plus. They carry great products & the self service dog wash is definitely a highlight. 5/5! read more

Nice, clean, friendly. I won't go anywhere else. If anyone complains about how they don't carry this or that, the store is on the smaller side. They can't carry everything for everyone, but they try! For my picky cat who will only eat TUNA flavored food they only carry the smaller sized bag as there isn't room to stock and doesn't sell a lot. They offered to order larger size bags for me in any quantity I needed. Service! They are all about their customers and want you to come back. Just ask! They will accommodate. read more

I had a great experience the first time I went to this store. I spent over $140.00 because I have a spoiled pup and she has 2 dog different dog foods that I use. I usually buy my dog food from amazon since I have free shipping, The owner helped us pick out a new dry dog food since my dog has developed some allergies. He even told me I could return it if my dog did not like it. She did not like it but I did not return it because I felt bad. Yesterday I returned to the store to purchase my normal dog food (Orijen Tundra). I had a $5 coupon that you could use off dog food over $30. I also had purchased a groupon for $18 for a $30 purchase. So I had 2 bags of dog food for $34.99 each and $18 dog treat. I asked the cashier if I could use the coupon for the one bag of dog food which cost $34.99 and the groupon on my other 2 items which totaled about $53.00. The owner said he would not honor that. I used the coupon and bought one bag of dog food. I will return sometime in the future to use my groupon and I will only buy one bag of dog food. Poor pup will not get her treat from this store. I understand they have a policy but it was not like I was trying to use 2 coupons on one item and I was clearly spending over the specified amounts. I am sorry that a small business has lost my business. I go through about 3 bags of Orijen Tundra a month ($104.97 x 12 = $1259.64) not to mention I do spend way more on her treats, toys and gifts. Amazon we are back in business! I am all about convenience. read more