I have gone to this urgent care facility many times, it's my go to place, because these days, "sick…read morevisits" with PCP's don't exist anymore! I was so impressed from the time I walked in, to the end of my visit. Front desk staff were welcoming and helpful. Triage staff are friendly, and knowledgeable. The medical staff, PA's, NP and MD's are awesome, my favorite is Dr Patel!!! He's kind, thorough, takes his time, I have never felt rushed by any of the providers! I truly feel heard & seen, something I believe healthcare is lacking, not here though! It's a beautiful and clean facility. And they offer so many different healthcare services. Definitely give this Urgent Care facility a 10+ stars!!! Thank you, Linda Cicero

Wish i could give this place zero stars. Went in for something quick, and it took over an hour. Not…read morea single other person in the office. Front desk and nurse were sitting on their phones, booking a vacation. I will never come back here. Worth it to travel the extra 5-10 min to a different urgent care. These people DO NOT care. 1 star for location. This place STINKS. DO NOT GO

I had a wonderful visit last month to the Think + Speak Lab on the 25th floor, to participate in a…read morecool brain research study! I think it is fabulous that inpatients of the AbilityLab participate in their therapy sessions right alongside the scientists and clinicians who are doing the research. It was fascinating to see, and to get to be a part of that research, if only for a day or two. The facility is world-renown and I have several friends who have been patients at the AbilityLab for intensive rehab, and had great outcomes and only positive things to say. My only mistake was that I accidentally parked in the wrong parking structure- so be sure to look for the correct signage and park only onsite if you want to get the parking validation discount ($15). Thankfully, the understanding manager of the parking structure next door was very kind when I explained that I accidentally parked in the wrong structure, and she approved that I could have the $15 fee instead of the $70 that I was going to be charged! So be sure to park in the correct location, or it could be a very costly visit!! Oh, and the cafeteria!!! Be sure to stop into the cafeteria for a great meal and the view!! Wow. I can't believe the view. There is a chef who prepares a hot meal and I was able to get take-away for my kid: a huge meal of ribs, mashed potatoes and green beans for just $12. Loved the salad bar, too. Very reasonable prices considering the location.

I suspect this is an amazing facility, but I have no way of really knowing that. I've heard good…read morethings and even donated money to them in the past. But when I needed help and it came time to make an appointment, I could never get a call back, despite multiple attempts.

Even though I am insured, they demanded a payment of $2,500 from me on 1/12/26 and threatened to…read morecancel my surgery that was scheduled for 1/14/26--so I paid it. Then my insurance fully paid my almost 60k surgery. It's now 5/13/26, and I'm receiving collections letters from the other medical providers that assisted with my surgery all because gold coast still hasn't reimbursed my $2,500. My out of pocket max for my insurance is 3k, and im sitting on close to 5k of debt now waiting on this reimbursement. This is absolutely unacceptable. This multimillion dollar company has been collecting interest on my money for 5 months while my credit is getting trashed. I have no idea how this place doesn't have lawsuits. Day of check-in staff was unbelievably rude to just add to the all around horrible experience with them.

The surgery went OK, place was like a surgery mill, but as others have written, the billing…read moredepartment is awful. They make you pay a hefty fee upfront, then when the insurance explanation of benefits shows you overpaid, it takes forever to get your money back. In my case, they screwed up the claim and kept sending me bills for $7500 with no itemization, no reflection of what I'd already paid, and nothing about why the fee was so high (but of course threatening to send to collection). It took hours of calls to get them to send a proper claim to the insurance company, and then, after my insurance company processed the claim, showing I'd overpaid by $900, it took many more months and phone calls to get them to refund that. If I hadn't been persistent and threatened to report them to the Attorney General, I don't think I would have ever gotten my money back. If you can go somewhere else for your surgery, I'd recommend that.

My mom has been receiving excellent care here for 2 years. Everyone is pleasant and helpful. The…read morecare is advanced, world class and specialized. The building is clean and easy to navigate once you get acclimated. If you park in the garage you're able to get validated parking at $14/day.

This is one of many separate buildings part and parcel with Northwestern Memorial Hospital in…read moredowntown Chicago. This one ... the Lavin Pavillion ... includes a special center for digestive problems including esophageal issues ... among other services. Another great availability of doctors and specialists in these fields. We are blessed to have such fine medical professionals available to us here in Chicago. Highly recommended facility for those needing these specialties.

Thank god I've never had an office visit turn into anything more than just a consultation or a…read morequick MRI scan, but wow, is my neurologist, Dr. Shepard, expensive! $300 for a 4-minute consultation; $400 for a 10-minute consultation to go over what a radiologist had already billed my insurance $450 for. This on top of $1300 for Northwestern's fee for the MRI. Sure, BCBS-IL whittled that down to a fraction and then paid it all, but wow... So why is the office staff here so silly? I mean, I enter the office and go up to the desk to check in for my appointment (there's no window). The girl--half my age--talks loudly: "MR. ROBERT S--. YOU'RE HERE FOR DR. SHEPARD? [yes]. IS THIS YOUR FIRST VISIT. [no] NOW, ARE YOU STILL ON --- DRIVE? [no] I NEED FOR YOU TO FILL THIS CARD OUT, OK, MR. S--. [sure] I NEED YOUR INSURANCE CARD AND ID, DEAR." The waiting room is full of patients. Privacy would be nice. "Dear"? I am twice your age, which means you should still be in college. Only women over 60 years old call me "dear." And only hard of hearing people talk as loudly in an office full of patients as you do, dear.

I found Dr. Daniel Hidaka through the Northwestern network and have remained a patient for…read moreapproximately 8-years. Upon my first appointment with Dr. Hidaka, I was immediately impressed by his "care factor." I am a busy professional in the service industry, so naturally I have high expectations from professionals I choose. I say can with certainty that Dr. Hidaka's approach is unlike any other physician I've encountered. I feel as if he's an old friend who just happens to be a respected and accomplished physician. His care extends beyond "office hours." He frequently checks in with me on past issues, treatment progress, etc. Also, a much-appreciated bonus is that Dr. Hidaka is quick to respond and help even when I'm unable for an office-visits (travel, busy season, etc.). He is really setting the tone for modern health care the way it should be in our busy society.

The nurses and doctors are top tier. They listen to your concerns with understanding and work with…read moreyou on a care plan that everyone can be happy with instead of the I'm the professional with a degree and I know better than you attitude. The only reason I took a star off is the rooms. Unless you're having an extended stay in the hospital, the rooms are disappointing. Not only are they emergency room size, but you have to share a bathroom with the person on the other side. The only thing separating the person from just barging in unexpectedly is a lock on the door. Don't have someone staying overnight with you...they definitely won't fit in the room at all and that's VERY disappointing

Northwestern Memorial used to be one of the best hospitals around. I've been a patient there for 10…read moreyears and administratively, it's gone to the dogs. Horrible service. Nightmare to get someone on the phone that's not working from home ( you can sometimes hear a smoke alarm battery replacement alarm in the background) who knows what they're doing. If it weren't for the Dr. I have, who is good, I would have transferred my care to somewhere else. So sad to see such a rapid decline.

5 stars for sure for Dr. Yunez and the team at Spa Derma and Longevity Wellness!!…read more  I am not much of a review writer but I felt everyone needs to know how easy this is.   I started doing Bio identical hormone replacement therapy in March and I am amazed how wonderful I feel.   I have lost close to 25lbs and the extra energy I have from the moment I wake up is unfathomable!   I have always been one to work out, stay in shape and generally remain active without seeing the results I did in my younger years.    I just saw Dr. Yunez again yesterday in order to check progress and tweak my all natural plant based supplements and prescriptions.   And guys, the increase in libido is an EXTRA bonus!   Without question, the difference is in the Hormonal balance.    Do yourself a favor, and go see them today.  You will be AMAZED!!!

We were transferred from the Emergency Department into the observation unit at Northwestern…read moreMemorial Hospital, and the nurses and most of the staff were fantastic and very friendly. They made a stressful situation much easier and we truly appreciated their kindness and professionalism. However, we are very upset about our experience with one doctor in particular. We felt extremely dismissed, and it seemed like our concerns were being ignored. The doctor left the room not only with an attitude, but also without fully answering our questions or addressing our concerns, simply stating that they had other patients to see. While we understand that doctors are busy and have many patients to care for, the interaction still felt very dismissive. Later, when I went to the nurses' station to ask about setting up the next appointment for the referral they were giving us, the doctor was still there. When I tried to ask additional questions about my significant other's condition, the doctor again seemed dismissive and did not take the time to address the concerns I had. What was especially troubling was that this occurred in front of the doctor's students. In our opinion, this sets a poor example and teaches poor bedside manner. Compassion, listening, and respect are incredibly important when caring for injured or ill patients.

My husband recently went to the ER and needed observation, and for two days was placed at the Olson…read morePavilion. The 5 star rating is only for the staff. We had the most attentive RN, Aurelio, he treated my husband like he was a member of his own family and was smart, thorough and caring. Dr Jones was patient focused and humble, sharing her experience in a very attainable way and suitable for a person who is ill, she spoke slowly and respectfully. The same could be said for Chastity and all of the others on the floor, I don't recall all of the team member names. The facility is pretty spartan, and that is such a disservice to all. I was going to give the review a 4 star, but honestly the quality of care was worthy of a 5.

Just had mine done. What a great experience. Was nervous leading up to it all week, but Dr J put me…read moreat ease. Honestly completely painless, in and out. Glad it's over with, but definitely didnt need to be stressing over it. Would definitely recommend this clinic to anyone interested.

Worst experience ever... I should have gone to a traditional hospital to do this procedure.... I…read morewas told no needles or stiches would be needed but that was not the case as the doctor accidentally hit an artery which caused a massive hematoma. As the procedure was happening, he was sweating like crazy and looking and sounding terrified. This was a long and painful recovery. I was told I could not be given anything stronger than Advil/over the counter and made to feel like this was normal, yet my parts were the size of a large softball. Additionally, my medical insurance covers the procedure 100% but they said I didn't hit my deductible or out of pocket so had me pay. Months later I called my insurance company, and they confirmed that I should not have had to pay them anything so I had to call their office for a refund. I just received the refund.