John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

Unsatisfactory. About two years ago my 13-year-old Cal Spa was malfunctioning and I called…read moreAlbuquerque Spa Repair. It cost about $1100, and took a few weeks, to replace the heating element and pump. I stopped talking at any length with the technician because he had a habit of lecturing in a condescending manner. The heating element has been fine, but the pump failed about four months after installation after vibrating loudly for some time. Because it was still under warranty, it was replaced, again after a few weeks, but the new one failed the same way after 18 months (out of warranty). After watching a couple of YouTube videos I learned that replacing the pump is not difficult, so decided to do it myself. I got the best brand pump available (Balboa, used by spa manufacturers, about $350), and some O-rings locally, and it went in fairly smoothly. I found that the pump was attached with two screws (should be four) and it was still using the original 15-year-old anti-vibration pad, which was old and hard, and I replaced. I do not intend to use Albuquerque Spa Repair again.

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

Only person who answered in a Saturday!! Super helpful and I'm following his advice immediately!read more

We saw the Affordable Pool truck driving one afternoon and decided to call the company. We are so…read moreglad we did. Our pool is over 40 years old and it was in need of some work and help bringing it back to a higher standard. James stopped by to give us a quote which we accepted with some trepidation in that we have used a couple of pool service companies over the years that did not do what they said they would. Just the opposite occurred with Affordable Pool. James showed up when he said he would and got right to work. We are happy with the work performed at a fair price. We look forward to working with Affordable Pool in the future.

My husband and I recently bought a home with a pool As first time pool owners we had no idea what…read morewe were doing. Our pool turned a sickly green and despite our best efforts we weren't able to get the water back to a healthy state. I called NM Pools and Spas and they were able to fit us in quickly. They came, tested the water and did their best to see if it could be chemically treated. Unfortunately we needed to dump the water and start from scratch. They emptied the pool, did an acid wash, changed out the sand in our filter and made the process of refilling the pool as easy as possible. For every appointment, the gentleman who were performing the maintenance/cleaning were on time and absolutely pleasant to work with. They spend time to explain every step of the process and were happy to answer all of my questions. We're very pleased with the services we received and the cost, to me was very reasonable. We're able to enjoy our pool again.

I had made an appointment for September 27, today, at 9:30 to meet with New Mexico pools. When I…read morecalled to see if they were just running late, I was told that I was never put on the schedule because the person running the schedule had been out of town. When I told her I had already had to rework my schedule, she mentioned that maybe I should go somewhere else. She mentioned the names of other pool companies. I will never request anything from this company again. I was ready to put in a pool with a hot tub. I guess they just have so much business they don't need the money.

First time at this location and had to walk out due to lack of customer service/help There were 3…read moreemployees that I could visibiley see... I asked for a recommendation and was told where to find the product. I started to ask questions and was told "to read the label." Don't understand why they have so many employees standing around... they lost a sale. I ended up finding the spa purge on Amazon and got 2 bottles for the same price. I rather support local franchises/businesses, and was surprised at the markup.

We had a problem with a pool handrail we purchased from Leslie's online. We took it in to the store…read morehoping we could get a refund. The guy at the counter was super helpful, our refund has already been processed and I ordered another handrail that will fit better, from Leslie's of course! He helped us understand exactly what we need. I think his name was Ken? Great guy! We'll be back!

Friendly, knowledgeable staff and excellent products. We love our hot tub, it was a great price and…read morewe've been very happy with it. We would recommend hot tubs Albuquerque to anyone in the market.

Service in store: the people working in the store were absolutely awesome. I had 5 kids at the time…read morerunning around trying all the hot tubs out. Letting me know all their opinions on each tub, the guys working were so kind! After I decided what we wanted they took my order and didn't mind the crazy kids. They even got duckies on our way out. Delivery: the owner came out and delivered our hot tub with an really awesome Marine Vet. They delivered, filled, showed us all the things we needed to know before they left. It was a very pleasant experience and they were both super cool to hang out with while the tub was filling. It was an absolute pleasure working with this company and we will continue to refer and use them as our hot tub people!!

Hector took 4.5 months to get the correct circuit board, then I got temp senor and heater over heat…read moreerrors with the unit afterwards. After doing some digging I discovered he charged me $800 for a repaired, not factory refurbished, one or new like I was lead to belove did not return my calls when I first noticed the errors it started giving. I changed the temp sensors hoping that was the issue but it looks like the issue might be one of the previously repaired relays on the control board. I have used hector in the past, never had a bad experience other than communication until this time around.

Always great service. The quality of work is great and the price is not outrageous. Thank you so…read moremuch!!

I was disappointed in his finishing the job. After he "fixed" the leak the tub was still leaking…read more He said he would be back and never showed. Had to call another tech.

Same problem. Never shows when promised. Never fixed leaks. Always finds excuses. Unreliable…read more Talks a good game but never backs it up with performance. Highly disappointed. Waste of money.Buyer beware