John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

Unsatisfactory. About two years ago my 13-year-old Cal Spa was malfunctioning and I called…read moreAlbuquerque Spa Repair. It cost about $1100, and took a few weeks, to replace the heating element and pump. I stopped talking at any length with the technician because he had a habit of lecturing in a condescending manner. The heating element has been fine, but the pump failed about four months after installation after vibrating loudly for some time. Because it was still under warranty, it was replaced, again after a few weeks, but the new one failed the same way after 18 months (out of warranty). After watching a couple of YouTube videos I learned that replacing the pump is not difficult, so decided to do it myself. I got the best brand pump available (Balboa, used by spa manufacturers, about $350), and some O-rings locally, and it went in fairly smoothly. I found that the pump was attached with two screws (should be four) and it was still using the original 15-year-old anti-vibration pad, which was old and hard, and I replaced. I do not intend to use Albuquerque Spa Repair again.

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

Do not use this company for your pool needs- Makes promises they cannot keep and work is shoddy -…read moreWill be fighting now for a refund- on work they promised and cannot complete and also closed pool last year and did not add any chemicals ........Now I am left with the clean up and expense -

Terrible experience. No scheduling call, random guys showed up with no ID, and service was sloppy…read moreat best. They left my chlorinator empty, skipped brushing/vacuuming multiple times, and I ended up doing the work myself while paying them. When I sent proof the pool still needed cleaning, I got excuses instead of solutions. Unprofessional, unreliable, and not worth it. Switched to Aqua Techs and the difference is night and day.

I was disappointed in his finishing the job. After he "fixed" the leak the tub was still leaking…read more He said he would be back and never showed. Had to call another tech.

From the owner: Owner Operator, not an employee, 20 years experience, I will come when you call!read more

I hired Albuquerque Pools & Spas because I bought a house that used them in the past. The previous…read moreowners raved about this company and swore they were the best in town. After working with them last season and now the begining of this season, I am a believer. Brad replaced the pool liner. The job was done so professionally , and I would not have believed that a pool could be so beautiful. We hired them to shut down our pool last year and they were so professional, with helpful information ( we are first time pool owners and know virtually nothing). Dave took the time to make sure we understood as much as we could absorb. We hired them to open our pool up this spring. They were very understanding in explaining why they don't recommend this or that and why we should buy certain things. They even told us how to buy them on Amazon to save money ! What kind of pool company actually tells you where the deals are rather than selling them to us at a markup ? I have to replace a winter cover for this pool. I have gotten the quote for the standard replacement and the upgraded replacement. Then I checked prices all over town and was shocked at how well we are being treated by Dave & Brad. The price and quality is great. After this season I will have to replace the summer solar cover. Albuquerque pools told us how to buy the items we need from Lowes and cut it ourselves. wow. I am so grateful we followed the previous owners advice ( locals who have lived here for decades ) and hired Albuquerque Pools and Spas. ps, the reason that this company is so busy and sometimes has a hard time getting back to all the calls that come in is because they are awesome and sometimes get swamped taking care of customers. They are honorable and their customers wouldn't go anywhere else, even if they have to leave a message more than one time. It's worth it.

We are newly in escrow. We had an important pool inspection scheduled and confirmed. They were an…read moreabsolute. NO SHOW, NO CALL. Three people from our team called and got no answer. We wrote an email, no answer. They never showed up and never called us back to inform us that there was an issue or have any explanation whatsoever. I will never hire these people again.

Hector took 4.5 months to get the correct circuit board, then I got temp senor and heater over heat…read moreerrors with the unit afterwards. After doing some digging I discovered he charged me $800 for a repaired, not factory refurbished, one or new like I was lead to belove did not return my calls when I first noticed the errors it started giving. I changed the temp sensors hoping that was the issue but it looks like the issue might be one of the previously repaired relays on the control board. I have used hector in the past, never had a bad experience other than communication until this time around.

Always great service. The quality of work is great and the price is not outrageous. Thank you so…read moremuch!!

Second year using Perfection. Was hard to find a company that was available for pool opening and…read moreclosing as well as weekly maintenance like Perfection. Claudia who does customer service is very friendly. Prices were comparable to the other 2 quotes we got.

The service techs are very unfriendly. The one that comes most frequently will not even speak to…read moreus and we have no way of knowing what he is doing nor can we ask him questions. They also sit in their truck in the driveway for about 20 minutes and then spend less than 5 minutes on the pool. The pool never really looks clean. I've tried addressing this with their office and they never return calls. Just really bad customer service. I think the guy that owns this is nice, he just has no idea how badly his family is running the actual business side of things.