If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

POOL SERVICE PROVIDER!!! BUBBLES POOLS+ RECOMMEND WITHOUT RESERVATION!!!…read more If you need a reasonable and reliable Pool Service company, look no further than Bubbles Pools and ask for Adam at (980) 383-3768 - He was amazing. He came by our home and quickly assessed our in-ground pool pump. He had it up and running in 20 minutes, and it didn't BREAK THE BANK!! He was professional and kind and did NOT treat me like I was STUPID and shouldn't own a pool. He educated my husband and me on all the parts of the pump; we are new inground Pool owners. He truly BLESSED our home by coming so quickly to put my mind at ease. SAME DAY SERVICE CALL!!! I recommend ADAM without reservation!!! He has over 20 years of experience in pool servicing. He will help us switch our system to saltwater so our daughter can enjoy it with it; she is allergic to Chlorine.

Adam took a call in the PM on a Sat. and came out on Sun. after we had been out of town. The pool…read morewill need rehab this time. While our prepaid company had been awol previously, this time we were deserted and ghosted for 3 weeks. We were impressed with his knowledge and discoveries he made with our equipment. We have signed on to turn the pool care over to him and feel very good about it so far.

Cameron is awesome and super knowledgeable. I would recommend him highly to anyone that needs a…read morepool service.

Cameron has been doing pools literally his whole life. His dad was a pool guru In The Thousand Oaks…read moreCA area for decades. He learned from the best and that's why he is so good! Give him a Try you won't disappoint!

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!