1. Pelican Pools and Design

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    Cornelius, NC

    Pelican Pools and Design

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    4 months ago

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    Pool Leak Doctors of the Carolinas - Company vehicle

    Pool Leak Doctors of the Carolinas

    (9 reviews)

    I recently contacted Pool Leak Doctors to assist in finding where I am losing water from after…read morereading the description of their services on the website, and generally favorable reviews. After speaking with Roxanne and explaining my problem, she set up an appointment for a technician to come out the following week. Regrettably, as a weekday working person, I was unable to be present for the testing but based on how frequently I am filling my pool, needed the soonest appointment I could get. I called the day before to leave my payment information and asked that the technician call me prior to his evaluation so I could explain that the pool is mainly losing water while running on high filtering. The next contact I received was the invoice charging my credit card $518, and a separate letter stating they used a hydrophone and dye and could not find a leak, but they could not check a return or the slide. I called the office, again speaking with Roxanne, asking what the next step would be and she said she would check with the technician and get back with me. Several days passed without a return call, so I called the office again and getting their voicemail. I left a message for a return call, but nearly 2 weeks later I have still not heard back. Based on my experience, and unlike their website description of the business, the company really does not go above and beyond to find out where the leak may be and seems only to be interested in a quick $500. In fact, the only way I could even tell that the technician came to our home is because he sloppily left my skimmer basket on the pool deck with the lid off of the skimmer, where anything could have fallen into my filter system in the several hours before I arrived home. So at this point, I am out $500, am still losing water quickly on high filtration, and still trying to find a company that can help fix our problem since I don't trust that this company is in the business for the right reasons. Update: contacted Carolina Leak Stoppers who came out and located the cracked pipe within 20 minutes. Fixed it and charged less than the Pool Leak Doctors did for their worthless diagnostic test. Would definitely avoid this company and contact Kenny or Richie at Carolina Leak Stoppers

    Scheduled our service with no issue, technician came and investigated the problem with no issue…read more The problems started when I was told we would get an email with the findings; I had to call multiple times to get anything and then was just given the receipt with a small blurb about what the problem was and a video of something that was unrelated to the issue they were called for. What they diagnosed as the problem was not and is not the problem. I've called multiple times trying to explain that there must have been some confusion as to what we needed and was told the technician would contact me; they never did. I was then told to email and they would surely reply to that; they never did. So now I have spent $450.00 to be told there is a problem that is not there and no response despite multiple attempts to contact. Was so excited based off of the reviews to hire this company however am sorely disappointed and out $450.00.

    Carolinas Pool Cleaning - We keep your pool clean!

    Carolinas Pool Cleaning

    (7 reviews)

    Plaza Midwood

    We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

    This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

    Superior Pools and Spas

    Superior Pools and Spas

    (42 reviews)

    We decided to purchase a pool from another pool company and soon discovered this pool company had…read moremisrepresented and lied about pools they had built and were not being honest. Peter, the owner of Superior Pools & Spas, not only came out to our house personally to meet with us and help us get our deposit back, he and his team went above and beyond to make our experience with building our first pool a fantastic experience. With any project there were a few bumps along the way, but our project manager and his professional team always made sure we were satisfied. I highly recommend Superior Pools & Spas and their team of professionals to build your dream pool and backyard oasis.

    Inground pools...it'll be easy, I can handle anything. WOW, was I wrong! Be very careful when…read morechoosing pool contractors! My original pool contractor left me with a huge hole in my yard and stole over $20,000 from me. I was so lost on how to even continue my dream of having a inground pool for myself and my daughter I almost gave up. Then we met Peter with Superior Pools! He literally SAVED us! Peter was so understanding and patient with all of my questions and worries. His knowledge of the industry was very reassuring and gave me hope to have an incredible outcome. Two months later my dream finally came true and we had a gorgeous inground pool that we absolutely LOVE! I cannot say enough good things about this man and his company. Thank you so much to everyone at Superior Pools for helping us every step of the way! But most importantly thank you Peter for not letting me give up on what I truly wanted in a pool. I'll never choose another contractor, only Superior Pools!

    Pelican Pools and Design - poolservice - Updated September 2026

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