A couple of weeks ago, I reserved a limo with these guys for our party - three couples, two of whom…read morehad birthday girls (one of those being my lovely wife). "Cowboy", the seemingly affable owner, told me that he needed to take full payment in advance, of $319 for four hours. When I asked if I could give him my Amex, he said that while he did take Amex, he prefers Visa (unfortunately, my debit card) because he gets paid sooner. (In hindsight it would seem he did this because Amex is harder to win customer disputes with.) When the driver arrived, he asked for his tip in advance. (I said no, thankfully.) He then asked me to sign a contract, in the dark. I later learned that is called a "Contract of Adhesion" and it's no more admissible than the legalese you get on an automated parking garage ticket. About twenty minutes into the drive, one of my friends lights up. The driver literally stops the limo, comes back and opens the door, and tells us we can't smoke. No problem, we say, and we put it out immediately, without any discord. Three minutes later, a woman from the limo company calls me (who we later deduced was "Mrs. Cowboy") and says she heard there was smoking, and she was going to charge us $250 to "fumigate" the limousine. After speaking with three different members of our group - alternately trying the "good cop", the "bad cop", and the "lawyer cop" - she wouldn't budge, and she finally gave us a choice: pay the $250, or terminate services immediately. We said fine, we'd terminate services. (Our plan was to use the $75 in tip money to pay for a ride home.) Guess what? When I returned home, I found an email that they charged us the $250 anyway. So now we have paid $559 for less than 1 hour of services. When I called the next day to try to discuss it, they refused to answer the phone. Later that week, I got an email solicitation from them for future services. I responded with detail of my issue, saying they didn't return my phone call. That email has not been returned.

These are the comments that should be on their web page. My…read moredaughter won a contest on q98 for her whole prom experience to be paid for which included a limo for her and 7 of her friends. All the businesses that took part in the contest delivered wonderfully except one, cowboy limos. The day of the prom 4 hours before pick up they call and said they could not deliver the limo that we signed a contract for because "some Mexicans messed it up inside at a concert the night before. " and it needed cleaning. They sent a small bus that looked like the one the hospital uses to transport visitors and patients! It was so very disappointing. "Mr. Cowboy" did not want to return any phone calls of course and did not care to make his customers happy. Needless to say we have found a new limo company that wants to make us happy this is why we have already used them twice this summer.

I used Real Limo for my only daughters wedding, for a surprise to be picked up from her hotel. She…read morewas extremely happy, the smile that was on her face was what I was looking for. I want to thank the owner and his driver for there professionalism and promptness on my daughter wedding day 03/16/2019...I will be using your services for any occasion that I will need a Limo and once again Thank you REAL Limo

From the owner: Don't hesitate to call R.E.A.L Limousine Transportation & Tours when you need a limo for a special…read moreoccasion. We are black and veteran owned. We offer comfortable, one of a kind & stylish modes of transportation for your needs.

Last night my husband organized a party bus birthday for me. From the very beginning Marcus was…read moreAMAZING! Soooo nice, friendly and helpful in making sure we got the right bus. Then last night, Kelvin (our driver) from Gary's showed up. He was punctual, friendly, and so helpful and made it his business to make sure we had a good time. He even called me early in the day to touch base, introduce himself, and ensure we had everything needed in advance. He was so awesome we even invited him back to the house after the bus to have birthday cake. If you need a party bus, this is your first option. But don't reserve it in February because I'll need to reserve them again. Thank you Marcus & Kelvin! Because of you guys my birthday was so special!!

Great drivers great patience I would us them once again for a wedding , party or promread more

I had been using this service for years, I will never use them again. No transparency and down…read moreright rude.

The professionalize and customer service needs to improve. The bus driver lied about what he was…read moreinstructed to do and the bus. The person in charge spoke rudely and nasty over the phone when asked about items that were included in the paid service. How a wonderful occasion got ruined because one of the main features of the party bus wasn't available. Then to add insult grand Reserve Party Charters didn't inform anyone of the problem with one of the main item before hand. This is not good business.

Quick , comfortable and friendly limo car experience in raleigh , hihly recommendedread more

From the owner: Looking for best limo service near you? look no further than RDU Black car in Raleigh and nearby…read moreaeras. Our top-notch limo services near you offer elegance, comfort, and affordability, including airport shuttles. Whether for business or pleasure, our SUVs, Sedans, and limousines cater to your needs. providing services in: Garner, NC Cary, NC Apex, Nc Clayton, NC Holly Springs, NC Wake Forest, NC Fuquay-Varina, NC Durham, NC Smithfield, NC Chapel Hill, NC Carrboro, NC Dunn, NC Sanford, NC Henderson, NC Wilson, NC

Great service! They really took care of us and were very personal and catered to our needs!read more

Changed the pick up time twice at the last minute (had to field the phone calls during my…read moregraduation), forcing us to uber to a different location for pickup. Bus was in poor condition. The driver was rude, unprofessional, and childish. Held us on the bus with the AC off for 20 minutes because he could not count the cash correctly, and then tried to tell us we underpaid when we overpaid by $15. He retaliated by not turning the music on on the ride home and tried to tell us it was because the speakers were overheated? When I discussed this with the owner, he would not listen/let me share our experience and hung up on me. DO NOT BOOK WITH THIS COMPANY.

I've decided to use the car service for all of my travel in 2026…read more I started using Express RDU in 2025 Friends have offered to drive me and pick me up, but here's the thing that could be an inconvenience to people and anything could happen and then I don't make my flight or the flight is horribly delayed! Then I thought about doing Uber and I did the math and this Car service cheaper than Uber But more than that, it's "peace of mind." Gopal, who is the owner-- a lovely and kind man and the last time I used him it was when I went to California in November and when they arrived to pick me up, his wife was with him Such a lovely woman. I know a lot of times when you get picked up after you've just been on a long fight you don't want to talk to anyone, but honestly, it was such a pleasant If you're in need of a Car service that's reputable and professional I highly encourage them! I will be traveling a lot this year-- Its the Year of Lauren Some of my travel I'll be driving but when I have to get on a plane they are now my go to Car service

Express RDU was a pleasure to work with. We had a late arrival into RDU and an early departure out…read moreof RDU and the drivers were both right on time. They provided great service for our family. We will definitely use them when we are in town again. Thank you so much!