I walked in on a Sunday, May 24th 2026, at about 1:00 PM, no one at all was in the waiting room…read more The receptionist asked if I had an appointment, I did not realize that one had to have "an appointment" at Urgent Care, I asked the receptionist if there was a wait and she said no but that there were had appointments every 15 minutes and she could "not guarantee" when I could be seen, even though again, the place was empty. In the midst of taking my insurance information, the phone rang and instead of asking the caller to hold so that she could finish just simply adding my info to the system (which I am sure they had due to this not being my first visit) , she took the call. She proceeded to talk with this call for about 10 minutes while I stood there waiting. Apparently, we was going to be sure I would not be seen due to, i(f there were indeed) "appointments every fifteen minutes" the next person was about to walk into the door. The receptionist had a terrible attitude from the time I walked in, this is definitely the last thing one needs to deal with when undergoing a sudden health issue. I had to interrupt her call in order to ask for my insurace card back so that I could go somewhere else that actually cared about their patients. Do better, Premier Health and perhaps try and find a bit more of a compassionate human being as your receptionist.

You cannot give a diagnosis until the test come back! I was never examined by the Dr. that was on…read morestaff. He gave me a urine test and then came back five minutes later and said I had a UTI. Sent me home with two prescriptions two days later my doctors office informed me that there was no sign of any infection whatsoever so four days later and the problem is still existing am giving the amount of starts because the receptionist and the nurse were excellent!! Next time don't use Chat GPT

Love the doctor here. She's always great and so sweet. Have been coming here for a long time! It's…read morealso always SO clean.

I brought my mother here with a case of hives. The staff were all very courteous and the doctor…read moretook good care of my mother without rushing. We were able to get in and out quickly.

First visit with Dr Black. The practice was amazing , easy check in , staff was excellent and…read moreDoctor was great. I'm switching primary doctor and this was a great move. Highly recommend to all.

Are these negative reviews from actual patients? I'm really confused. We moved here 4 years ago…read moreand had to find a doctor. We came here and fell in love! The staff are amazing! Katrina Burgos is our main treater but have seen others as well. We have received nothing but fantastic care here. I have the utmost trust in Bellbrook Family Practice.

Called in because their websites down and the app isn't working and I'm desperate to make an…read moreappointment. I need to see someone who could help me. I'm having a very painful allergic reaction that is caused a lot of discomfort. I let them know that their website was down that their app wasn't working and asked if I could please schedule an appointment over the phone to see someone to which the receptionist told me she was not able to make an appointment for me over the phone because there are other people in the room waiting to be seen! how ridiculous is that for a response she claimed it was because they weren't allowed to discuss patient information over the phone like none of these people I've ever been to a doctor before or heard receptionist at doctors office speaking to other patients on the phone about setting up appointments give me a break. This is ridiculous. I feel like the person just didn't want to do their job.

I've been to the Premier Urgent Care in Springboro three times in the last 2 years. It's been great…read moreeach time. Just a few minutes wait until they take you back to a room. NP or a PA comes in to the room and assesses your situation after asking a few questions with the answers you give them. Then out you go with a prescription if needed. It's so nice to have a facility like this. If I had called my doctors office it would have been a week or more before I could see the doctor. I highly recommend Premier Urgent Care.

First visit with and I'm impressed. They were very professional and helpful. I wanted to get back…read morewith Dr Tewell but she isn't accepting new patients. Dr Phan is new and really liked her and the whole staff. I felt heard and hope of getting some things taken care of. I'd told 2 previous drs of things I'm dealing with. They didn't offer any advice or even write down what I said. Might as well told my dog. But here they didnt pass off what I said. I didn't bring up everything on my list... didntvwant to overwhelm new dr ;) Great experience here.

I have a been a patient of Dr. Mason-Zied and followed her when she switched practices. While I…read morelove her a practitioner, I have been less than pleased with some of the clinical staff, specially Bethany. On two occasions in the last month, Bethany has been very rude and unhelpful over the phone and through MyChart messages. It is honestly making me consider switching a provider I have been with nearly 20 years due to the hostility and lack of help I am receiving from this staff member as I don't feel confident in their abilities and bedside manner.

Eye problems, Excellent care and it was a very short wait , My medication was at the pharmacy and…read morefilled by the time I got there. So glad I went,I was able to sleep for the first time in days. The medication is already working. Thank you

The front desk staff was very friendly/respectful. However the provider, Caleb Molokwu was NOT…read moreprofessional. I went in for a cough possible pneumonia or bronchitis and because I respectfully declined to be tested for RSV, FLU, and COVID I was immediately shunned. The provider told me I was not in the right place multile times, once I called out his offensive demeanor he started his exam which was standing to the right side of me to check my throat and NOT to say AHHHH- I'm not sure what he saw since he could not see in my throat, checked my ears from a distance, he did not listen to my lungs from the front only my back again from a distance. Then said he would order the chest x-ray and left the room. The front desk staff took my to x-ray- The x-ray tech was professional. My visit was finally uploaded to my chart to reveal the review of systems stated I was postive for chills, I had NO complaint of chills and it wasn't even asked of me. The ROS went on to say I had congestion and postnasal drip, AGAIN, this was not asked of me and I DO NOT have those symptoms. I went on futher in his notes for it to say I had myaligia (muscle pain), chills, postnasal drip, the cold air aggravated my symptoms, and that I tried OTC cough suppressant....Which ALL is INCORRECT!!! I went in for a cough only concerned that it may have went to pneumonia or bronchitis how I ended up with all the other symptoms is because I declined the RSV, FLU, COVID test. I was given horrible medical care. The provider made me feel as if I was carrying a deadly disease and he didn't want to be near me, so much for his medical oath! I have reached out patient relations at KHN-awaiting a return call. DO BETTER!!!!!!!

My husband drove me to the Greene Memorial Thursday evening about 9 pm. I was greeted and checked…read morebefore my husband got back to me from parking the car. Within minutes I was taken back and placed in a room. The very knowledgeable, attentive Er nurse continued to reassure my husband and I that we would get the bottom of my issues. After preliminary testing completed it was decided to admit and place me in room on second floor. Once again I was greeted with a fully capable and knowledgable staff. They hooked me up with monitors and IVs. My comfort was top priority and concern. My nurses / assistants .... All the staff was an excellent crew. All very polite pleasant and very supportive to each other. Very informative and helpful to me. Wonderful lady doing the cooking! I never had the cook come in to ask about the food! Or if she could get me anything! Even the cleaning lady ask if I needed anything! Folks it does not get any better than this! I live in Washington c.h. 35 miles from Xenia 22 miles from Wilmington and 5 miles from Fayette Memorial. My Primary Dr. Is Dr. Sharett in Jamestown. My oncologist is Dr. O with Soin in Beaver Creek. I'll crawl to Xenia Kettering Greene Memorial for the level of care and compassion they provide! I only wish I could name each and everyone. Feel free to look up the names for me!!!! Five Stars all the way! Did I mention informative? Thank you! God bless each one of that special bunch!

Don't go to this ER if theres an emergency, if you do go don't get upset at the staff when they…read morepreform poorly, you'll probably get security called on you like i did. Imagine if you will, your family member just took a prescription pill and is going into Anaphylaxis, you rush them to the ER, they go inside, you follow after parking your vehicle, but theres no one in the ER, no staff, no security, no patients, just you standing in an empty and locked up ER, they leave you there frantic and worried for around 10 minutes (people can die of Anaphylaxis in seconds, let alone 10 minutes), but when you finally find someone you better be cheerful when you ask why the ER desk has been unmanned, because when the nurse tells you to calm down, and that they weren't at the desk because they were checking your spouse in for treatment, you shouldn't tell them that they're just making excuses, you should kiss their ass and keep that smile up or have security called, because this hospital is the same as the rest, they insulate themselves from reprimand, and you'll get no resolution from reporting them. Oh, and their security likes to put their hands on people when they're leaving (like in my case), you can have your back turned to the incompetent staff, walking out the doors, and you'll probably get pushed from behind like i was.