We had to take our mom out of their Memory Care after 5 months. We couldn't believe the negligence…read more Poor incontinence care, poor medications management, poor supervision of wandering residents. poor sanitary conditions, and most of the staff just don't care or understand Dementia. They have many complaints against them, so do your research before you send your loved one to any facility. We learned the hard way, but here is the website. Yes, it's a beautiful faculty, but here is a prime example of looks being deceitful. https://www.cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome

The Regency Palms has been a godsend in finding an ideal assisted living environment for both my…read moreparents. I had to scramble to find a quality care environment in the midst of the pandemic, but the Regency's preventive and response measures under such fluid circumstances have been highly effective. It's a reflection of their management approach and tireless commitment to quality service and care. The facility is clean and well-maintained with a boutique hotel vibe. Meriza, the Wellness Director, has been attentive to my parents care needs from day 1, keeping me apprised of any significant health changes. Aileen the Life Enrichment Director keeps the residents engaged in invaluable group activities to keep minds and bodies active. Chef Kristine and her staff do a wonderful job preparing 3 quality meals a day and catering regular special events for residents to enjoy. Tony in charge of Maintenance has been an upbeat Mr. Fixit also overseeing laundry and housekeeping services. Business Office Manager Davina ensures billing is accurate and my parents residency remains in good standing. And Carla, the Executive Director, ties everything together with an open ear, timely communications and a seemingly never ending work schedule. Yet it's the hardworking front line staff like Caregiver Lupe and Med Tech Mary that keep the Regency such a comforting environment for residents and their families. My parents acclimation to the Regency Palms had its challenges as is unavoidable when transitioning from independent living to assisted, but their physical, mental and emotional health has dramatically improved since relocating 8 months ago. Caregiving is not a trade for the weak of heart. But to deliver such good service in a time when good workers have never been more difficult to find is a testament to the quality people who choose to work at the Regency Palms and those who lead them.

as a long time resident, I often asked why is there to do here. We have a new young enthusiastic…read moreactivities director Junior Mendez who plans and host a lot of events games daily experience classes cultural activities and host out door activities about 4 times a year in the summer so you can be as busy or involved as you wish I love him

We have lived here nearly two years and are very pleased we made the decision to move here. We love…read moreour unit, with an incredible view, but the best thing about the community is the outstanding young staff, especially Junior, the activities director. He runs an excellent program and is kind and caring and involved with all the residents.

I am no stranger to nursing/rehab facilities as my mother has numerous medical issues and has…read moreneeded to be in and out of them occasionally for rehab till she could return home. Currently she is at Pacific Villa and it is AWFUL let me break down the incidents. I visit daily and everytime I ask a nurse to help me get my mom up I am informed they are too busy it is dinner, lunch, medicine time, bath time, etc. Now I understand you have things to do but not once have I received a nice answer like sure in 30 min they make you feel like your annoying them to get your mother some help...geez why be a nurse then at least have a bedside manner. Other incident: Crazy lady in room next to my mom throws a soiled diaper at the nurse, same crazy lady runs down hall to beat up the nurse while this is not the facilities fault they seemed at a loss for what to do in this situation. Other incident: Lady that sleeps next to my mother tried to hit my mother which was witnessed by the other resident in the room when I informed the director he acted like he never heard of the incident when I know darn well he had as I over heard the resident inform him of the incident. The director here is callous and not welcoming he also seems irritated to deal with issues. Many patients have dementia or some issue and the staff should have empathy for the patient and family. And well if you do not visit your loved one I feel sorry for the patient here they will never ever be sat down and spoken to they will be herded from place to place as mandated by law but you will not see a simple conversation between the nurse and the patient. They need more staff, nicer staff, training on empathy and common decency. Come on Pacific Villa where is your human compassion step it up.

Do not come here. Do not work here. Do not send your loved ones here. The staff are atrocious. The…read moresupervisor is a demeaning old bag that talks to people like they are trash. All the staff does is speak another language behind your back and talk shit about other staff and the residents. Everything is paper here they don't use computers. There is over 40 patients for ONE nurse during the DAY, that is ridiculous and everything is done through paper binders. They don't have the sense to update to computers like it's not 2024. stay away from this place stay far far away. ITS SMELLS TERRIBLE. everything is old. No parking. The staff are bullies to each other and to residents. Don't do it.

My brother moved to Villa Redondo Care Assisted Living Facility 3 months ago and I am so glad we…read morefound this place for him. It has been such a positive living experience for him and a pleasure to visit for me. I live close by so I visit almost daily. It is so comfortable here. The Staff are very friendly, skilled and experienced. I am very pleased with everyone that I met there. The Staff really care and are always willing to go the extra mile to help the residents in any way they can. Villa Redondo is a very clean Facility and very well maintained with 24 hour security and 24 hour staff. The residents are also very friendly and look out for their fellow residents always willing to help each other. Villa Redondo Staff are top notch, very friendly, highly skilled caring people who are experts in their fields. If anything needs to be done, the staff is always on top of it. Meds are always given on time and residents are always respected. The residents I've met here are happy to be there because they're treated so well. The food is good and there are plenty of group activities throughout each day. There's a weekly group walk to the beach which is 3 blocks away. It is such a blessing to have my brother here as he has made great improvements since being here. I highly recommend Villa Redondo to anyone in need of a high quality Assistant Living Facility. Thank you Villa Redondo Care, Stephen Delacroix

OMG!!!! This place is a mess! Visited a friend several times.... The smell will hit you when you…read morewalk in. The resident are not well cared for. Most of them look lost unkept and not clean. They have an elevator that could possibly fit two small wheelchairs so if there were a fire, how would they get the residence out of there? most of the time when I'm gone, they were eating sandwiches for dinner.. I have an old dingy activity room, but I've never seen any activities. The nurses have big time attitude don't ever ask them to do anything they would disappear in a heartbeat. The alarm was going off one day while I was there and there was no one at the front desk to stop the alarm or call the fire department of the police department. Nothing nobody.!!! the newest sweethearts they have work in there. Oh my God where did you get them project housing or just hood rats!! no personalities they have no concept of kindness or being concerned about any of the residence. Please don't leave your family member here. Please do not unless you're planning to be there to see them every day. These people are truly neglected. I know that it's assisted living, but what does assist mean doesn't it mean help haven't seen that happen yet. Care should be nowhere near the description of this place ! Leaks in the ceiling carpet gross. this is something you'd have to see for yourself ! Lord, where is the health department? Where is an ombudsman ? Where is there a social worker? Somebody has got to see these things that are going on there a blind person could see it is so obvious. The place is done right dingy.

God bless and good morning,, hello and welcome to Crofton Manor…read more 1. I would like to thank the administrator and Miss Claudia for moving me in they are nice and well respectful to you . 2. The staff here are well respectful to you they make sure you are care and love the caregivers here are nice and respectful 3. The housekeepers keep the room well cleaned well cleaned they're nice and respectful to you when they come in to your room Welcome to Crofton Manor in Long Beach God bless..

Having spent my entire career as a law enforcement officer specializing as an elder abuse…read moredetective, I was EXTREMELY selective when choosing where my mom would live as her dementia began to worsen. Choosing an assisted living or a memory care community for a loved one requires careful consideration, so when looking for an exceptional facility, I took many things into consideration, and Crofton Manor checked EVERY box! The key aspects that stand out for me at Crofton Manor are: 1. Longevity and attentiveness of staff: A community with staff who have been there for a long time often indicates strong management and a stable, experienced care team. This is true at Crofton Manor. Everyone from the administrative team (Administrator (Amalia), Marketing/LVN (Claudia), on-site Social worker (Cheryl) and all the caregivers, facilities employees, and kitchen staff (and everyone in between)... are all amazing, professional, and have worked here for many years. The consistency of care provided by familiar faces is incredibly comforting and speaks volumes about the community's management and work environment. There is very low turnover in staff, and they are genuinely friendly and approachable. Their attentiveness to the residents' needs and well-being is beyond reproach! The staff makes a genuine effort to engage with residents, learning their preferences and ensuring their needs are met promptly and with dignity. This personalized approach is a major differentiating factor. 2. Safety protocols: This facility has robust safety measures which is paramount in a care setting. This includes secure environments, clear emergency procedures and safety protocols. The community maintains a secure environment without feeling restrictive, and I have complete peace of mind knowing my mother is safe. 3. Cleanliness: Crofton has a consistently clean and well-maintained facility. The health and comfort of the residents is clearly a priority to management and staff. I have never once noticed any foul odor in the facility, and my mother has lived here for almost two years. My siblings and I visit unannounced (at different times/days) at least 3 days per week, and our mom is always groomed, well-dressed and happy. 4. Phenomenal nursing staff: The nurses at Crofton Manor are extraordinary and highly skilled. They are compassionate and responsive, and they manage my mother's healthcare needs efficiently; always communicating with me proactively about any changes or concerns; often being contacted by a nurse for even the smallest of concerns. They do not take the care of their residents lightly, and have never once taken a "shortcut" when it comes to healthcare concerns. They are extremely competent, which is vital for providing appropriate medical care and responding to health needs. 5. Social worker support: Having a dedicated social worker on staff is incredibly beneficial (Cheryl is a rockstar and truly cares!). She has assisted us with navigating resources, providing emotional support to our family, and helped us with the adjustments of community living. Her expertise has made the transition smoother and less stressful. 6. Friendly atmosphere: We are always met with welcoming and friendly staff members. I have never walked into the facility to see folks simply sitting around in wheelchairs unattended. There are always activities for the residents to be involved in, and the place is decorated for EVERY holiday, bringing a special warmth to Crofton Manor. The environment created by both staff and residents contributes significantly to a positive environment. In summary, the qualities I have pointed out above (along with many others) assisted us in choosing Crofton Manor as a safe, supportive, and caring environment for our mom. We have found an exceptional assisted living/memory care community for her at Crofton Manor, which was a decision I made with great scrutiny. The facility has exceeded my high standards, providing an environment that I trust implicitly. I highly recommend Crofton Manor to anyone seeking top-tier care for their loved ones.

Ok, if you're on Yelp looking at care facilities for your loved one, then please hear me out, I…read morehave lots to say! This is one of the hardest things you'll have to do that Vista Del Mar actually makes easy. Before I get into the details, the key names you need to know are Rebecca the Top organizer with a heart of Gold, Sidonia who does the intake and works insurance magic, Juanita who is the incredible eyes and ears and also facilitates memory care, Jenny, Jessica, Charmaine, Patrick the Events Coordinator and so many more. These are my new, additional family and I love them dearly! I anticipated the process as being uncomfortable and purely money oriented. First of all, they have their rates on their website unlike so many others. They have their fees listed too. No surprises. We don't need that during this time with our parents. So that was a welcomed and very important sign. I toured a bunch of places in Long Beach. When walking in, you can feel the vibe, the energy etc and once I walked into Vista Del Mar, right through those doors, I KNEW this was it. There was upbeat music playing, not all stuffy or silly stuff. I've seen places that tend to infantilize their residents and this music was straight up pumping! The residents were moving to it even in the foyer! Theres always a fresh flower arrangement and right when you walk in it's bright and you can see the beautiful outside courtyard. It has gazebos for shade, beautiful landscaping and access to the other parts of the facility. I can't even call it a facility even though it has 247 healthcare and workers. I guess I'd call it my dad and sisters apartment with new family and friends. In the short time my dad and sister have been there, they have a whole new family who care for them. In turn, this has freed up a lot of my time and worry to get my own life things done. I know they're safe, I know they have medical care and medication. But I also know they are mentally stimulated by the non-stop calendar of events every single day. Painting, field trips, socials, happy hours, trivia, bingo, movie parties with snacks! As I write this, I can do anything with my day off today and it feels GREAT. But I actually want to hang out over there today, haha. The dining room is absolutely gorgeous. You seat yourself or they assist, and it's like a restaurant. You can dine there too with them if you want! The lovely ladies who work the dining hall have so much patience. They bring the meals and make sure everyone is taken care of and is satisfied. They can also make other meals if you don't like what's being served on that day. They also accommodate special diets. They really pay attention and I'm so thankful for that! There's a snack shack off the main hallway, free laundry room with washer and dryer, a hair salon open 3x a week, 3 places to watch movies and tv, the theatre has beautiful luxury easy chairs, and is still close to watchful eyes of the staff. This place feels like Home. It actually feels more like home than when before my mom passed. It feels like Hope. I don't know what I did to be so lucky to have found Vista Del Mar. It's within budget and clean and happy feeling and bright and entertaining. I mean, this should be the STANDARD all care facilities should have! You know I could go on so if anyone reading has any questions, just message me and I'll be happy to answer honestly. So now, I'll get ready and head over to their luxury apartment as I call it and talk to them about what they've painted or crafted, which new friends they've met and get some fun chit chat going with the staff that never seems overworked or rushed. Finally, peace of mind has never felt so good!!!

My mother was recently moved to Memory Care at Vista Del Mar. It was a very emotional experience…read morefor the entire family but all of our questions and concerns were addressed by the awesome Administrative staff, Sidonia and Juanita. When my mother and I arrived to the unit, we were welcomed by such a warm and attentive team who immediately assured me that my mom was in loving hands. It has been two weeks and my family and I are so pleased of the excellent client care that our mother is receiving by everyone in Memory Care, especially Anthony and Guadalupe. Thank you to all the staff at Vista Del Mar.

Wonderful memory loss healthcare. Accompanied me and my husband to doctor visits. Hospice is only…read morelast option. Loving and professional care.

I am in the early stage of looking into assisted living for my mom. Richard was very helpful with…read moreinformation on their services and took the time to answer my questions. It didn't feel like a rushed discussion and I did not feel like I was talking to someone who was just trying to sell the service. I will look no further for other board and care facilities. This will be the place!

I can't say enough wonderful things about this assisted living facility. The admin team and staff…read moretruly lead with heart--they are incredibly passionate, caring, and deeply connected with each resident. You can genuinely feel that this is more than just a job for them; it's a calling. They go above and beyond every day to provide comfort, dignity, and joy in the residents' daily lives. I've seen how fully engaged they are--whether it's taking the time to talk, listen, or encourage residents to participate in activities that keep them active and connected. The environment they create is warm, uplifting, and full of life. The staff are amazing--friendly, compassionate, loving, and truly attentive. It gives me so much peace of mind knowing my mom is in such good hands. I can sleep at night without worry because I know she's being well cared for. I especially want to recognize Nicole. She is incredibly kind and welcoming, knows everyone by name, and treats each resident with genuine love and compassion. Her presence makes a real difference, and it shows in the smiles of the residents. I am beyond grateful for this team - from the Admin, to the Housekeeping, to the Kitchen, to the Recreation and Medical staff-- regardless of their Department, the care they provide is truly recongnizable! Highly recommend to anyone looking for a place where their loved one will be truly valued and cared for.

A Welcoming environment at Belmont Village! Residents seem happy and they have a variety of amazing…read moreactivities for the residences to enjoy daily. I was impressed with this facility,-way to go staff!!!

It started good then it went downhill. My mother was a patient and did not get the care the family…read moreis expecting. Food is not good, bath is only given once a week. mostly spanish speaking people and patients do not understand them. Things gets lost or stolen, clothes mixed up, etc..etc....response to emails and calls are mostly ignored. Never again!

I am a resident currently living at Palmcrest Grand Residence. I enjoy the time I have spent a…read morePalmcrest the staff have been very helpful when I need help. I have made friends with some of the residents that live here. I enjoy the activities that they have especially bingo and Bible study. I am thankful for the room I have the staff helped with my transition.

My mom was well cared for while she was at Shoreline. The facility is well staffed and they were…read morevery attentive to my mom's needs. Anytime I had a question or made a request, they were very quick to help my mom and never appeared to be bothered by my requests. Julie, our case manager, was especially helpful with communicating to my dad and I about my mom, her needs, and understanding potential issues with our healthcare provider. My dad's English isn't the best, but Julie was incredibly patient to listen to my dad and made sure to understand his concerns. It is sad that my mom's health necessitated such a facility, but I am thankful that Shoreline did everything possible to make my mom comfortable.

This nursing facility truly goes above and beyond for its residents. The entire staff is kind,…read moreattentive, and always treats residents with genuine care and respect. The building is clean and well-maintained, and there's a warm, welcoming atmosphere the moment you walk in. You can tell the team here takes pride in creating a safe and comfortable environment for everyone. Highly recommend this facility to anyone looking for compassionate and professional care.