I recently took an evening tour of this facility, and what I witnessed was heartbreaking and deeply…read moreconcerning. I would strongly advise anyone considering this place for a loved one to look elsewhere. The Memory Care/Locked Unit: The "care" in the locked unit was non-existent. The staff--mostly teenagers--were huddled together on their phones, completely ignoring the residents. The smell of soiled clothing was overwhelming, suggesting residents are left for long periods without changes. Even more alarming, I saw residents with scaly skin, bruising, and marks on their arms that looked like they had been roughly handled or restrained against their will. One gentleman was in the hallway crying to go home, and no one even looked up from their screens to comfort him. Professional Misconduct: When I asked for a floor supervisor to address the lack of staff in the assisted living area, a woman eventually appeared from a storage closet with a male, adjusting her clothes in a very unprofessional manner. It turned out she was the supervisor for the unit. The lack of supervision and basic professional ethics is appalling. Management: The Executive Director comes across as very "fake." Based on my visit, it seems management is focused on appearances and salary rather than the actual safety and dignity of the seniors living there. They are permitting an environment where neglect is the standard. This is not a safe environment for the elderly. I am in the process of reporting my observations to the proper authorities (Social Services and the Ombudsman) because no one should have to live in these conditions.

My father is in the faculty currently…read more There is a scabies outbreak and families are not being notified. I went to see my father, was not told by anyone of the outbreak and business is being conducted as usual. I knocked on the door, to speak with the Executive Director, Joel. He ignored the knocks, kept sitting in his office and walked out when it was time for him to go home. I asked him did he answer the door. He acted like he couldn't hear me. Then said, "Sometimes, if I'm available!" I told him that I went in to see my father, was informed that I should have been told that I should wear a mask and gloves, he said "Yeah, and!" I told him, "You can walk away, I'm going higher!" He looked at me, looked at the receptionist, Marie and said "I gotta go!" Then left. The unit 5 area is not being, quarantined, residents do not have on masks, proper PPE is not in place, ventilation is not covered, and they are not doing anything the health department advised them to do. I waited for the health department to call me back, they advised Brittany House again, as of 5:00 pm. Over 2 hours later, nothing has changed. Some Alzheimer's patients regress when ill, this place is horrible! Joel, the Executive Director, is rude, incompetent, has no people skills, and he needs to be fired immediately! Updated: 24 hours later! The management has lied publicly and everyone needs to know. I personally spoke with the health department. I personally sat and waited for the Brittany House staff to put signs on the doors. I personally watched a staff member put signs on two of the entry doors at 5:30 PM. After Joel's incompetent, disrespectful, and uncaring self left at 5:00. After, ignoring my knocks on his door as I sat for 2 hours waiting for the health department to get back to me. I personally walked in 24 HOURS after the outbreak and no PROTECTION FOR RESIDENTS OR STAFF WAS IN PLACE! I filed a report with Brittany House (They're hiding this!), the Long Beach Health Department, the California Social Services Department, and a review here on Yelp (I joined to make this public.) I am my father's POA, I have not been contacted by Brittany House (phone nor email), this outbreak was 24 hours before my visit! It's been 72 hours! Visitors, workers, residents, and outside care providers are in and out daily. It's clear, this Joel guy has permission to do what he's doing. He's protected at the cost of over 100 venerable dementia patients, family that have very little choice. If I were on the top management of this company, he would not have reported to work today. He would be on an immediately administrative leave pending investigation with staff and residents. OR He would have been terminated IMMEDIATELY! Thank you for letting Brittany House! I needed this for my records. Respond with the same lies to the email complaint.

Ok, if you're on Yelp looking at care facilities for your loved one, then please hear me out, I…read morehave lots to say! This is one of the hardest things you'll have to do that Vista Del Mar actually makes easy. Before I get into the details, the key names you need to know are Rebecca the Top organizer with a heart of Gold, Sidonia who does the intake and works insurance magic, Juanita who is the incredible eyes and ears and also facilitates memory care, Jenny, Jessica, Charmaine, Patrick the Events Coordinator and so many more. These are my new, additional family and I love them dearly! I anticipated the process as being uncomfortable and purely money oriented. First of all, they have their rates on their website unlike so many others. They have their fees listed too. No surprises. We don't need that during this time with our parents. So that was a welcomed and very important sign. I toured a bunch of places in Long Beach. When walking in, you can feel the vibe, the energy etc and once I walked into Vista Del Mar, right through those doors, I KNEW this was it. There was upbeat music playing, not all stuffy or silly stuff. I've seen places that tend to infantilize their residents and this music was straight up pumping! The residents were moving to it even in the foyer! Theres always a fresh flower arrangement and right when you walk in it's bright and you can see the beautiful outside courtyard. It has gazebos for shade, beautiful landscaping and access to the other parts of the facility. I can't even call it a facility even though it has 247 healthcare and workers. I guess I'd call it my dad and sisters apartment with new family and friends. In the short time my dad and sister have been there, they have a whole new family who care for them. In turn, this has freed up a lot of my time and worry to get my own life things done. I know they're safe, I know they have medical care and medication. But I also know they are mentally stimulated by the non-stop calendar of events every single day. Painting, field trips, socials, happy hours, trivia, bingo, movie parties with snacks! As I write this, I can do anything with my day off today and it feels GREAT. But I actually want to hang out over there today, haha. The dining room is absolutely gorgeous. You seat yourself or they assist, and it's like a restaurant. You can dine there too with them if you want! The lovely ladies who work the dining hall have so much patience. They bring the meals and make sure everyone is taken care of and is satisfied. They can also make other meals if you don't like what's being served on that day. They also accommodate special diets. They really pay attention and I'm so thankful for that! There's a snack shack off the main hallway, free laundry room with washer and dryer, a hair salon open 3x a week, 3 places to watch movies and tv, the theatre has beautiful luxury easy chairs, and is still close to watchful eyes of the staff. This place feels like Home. It actually feels more like home than when before my mom passed. It feels like Hope. I don't know what I did to be so lucky to have found Vista Del Mar. It's within budget and clean and happy feeling and bright and entertaining. I mean, this should be the STANDARD all care facilities should have! You know I could go on so if anyone reading has any questions, just message me and I'll be happy to answer honestly. So now, I'll get ready and head over to their luxury apartment as I call it and talk to them about what they've painted or crafted, which new friends they've met and get some fun chit chat going with the staff that never seems overworked or rushed. Finally, peace of mind has never felt so good!!!

My mother was recently moved to Memory Care at Vista Del Mar. It was a very emotional experience…read morefor the entire family but all of our questions and concerns were addressed by the awesome Administrative staff, Sidonia and Juanita. When my mother and I arrived to the unit, we were welcomed by such a warm and attentive team who immediately assured me that my mom was in loving hands. It has been two weeks and my family and I are so pleased of the excellent client care that our mother is receiving by everyone in Memory Care, especially Anthony and Guadalupe. Thank you to all the staff at Vista Del Mar.

I have been in the Senior Care arena for over 60 years. When I knew I wanted to transition to…read moreSenior Independent Living I was looking for a facility with a good reputation and a variety of activities and recreation. When I walked in and saw Junior Mendez the activities coordinator in action, interacting with all those present and involved with the activities I was sure this was the right atmosphere where I could continue to grow and maintain my independence. I have been here a while now and love every minute of it while interacting with like minded individuals. Respectfully Submitted by Dr. Marion Somers

as a long time resident, I often asked why is there to do here. We have a new young enthusiastic…read moreactivities director Junior Mendez who plans and host a lot of events games daily experience classes cultural activities and host out door activities about 4 times a year in the summer so you can be as busy or involved as you wish I love him

I have been toggling back and forth knowing this review needs to be done rather than not done…read more The one star was earned and you will read why. It all started as a referral thru a program called Mastercare. Glen Park was suggested to me. As I was searching for places my mother-in-law would thrive in or at least be safe in a memory care recieving 24 hour care as needed. I was my mother-in-laws sole caregiver and I was exhausted trying to provide 24 hour care alone. The thought that she would receive 24 hour care worked for me. I scheduled a tour with Wendy Wheeler for December 9, 2025 at 10am. I was sold on everything regarding the care my mother-in-law would recieve. I soon later felt I was lied to. I was showen a room with beautiful paint on the walls, everything looked new bathroom look bigger than mine at home I was wow beautiful room, nice beds. I figured that was a plus for my mother-in-law. I did a tour in the garden area, entertainment room where I was told that memory care can also be apart of. One of my big questions was how many residents are there in memory care? There was 9 residente at the time of my mother-in-laws move in date. How many caregivers are there in memory care? 4 caregivers I was told. My biggest concern was the distance. So I could visit often rather than not. I was excited she'd be 30 minutes or so away from me if she needed me which worked out perfectly. Moving forward All paperwork was taken care of and my mother-in-laws move in date was January 15, 2026. Glen Park of Long Beach picked Us up at 10 am using there transportation. Wendy Wheeler came with 2 others as they assisted me getting my mother-in-laws belongings within minutes. I rode with my mother-in-law so I could move her in and spend time with her before just leaving her there. Her and I had not been separated since 2019 I have been her full time caregiver. I felt horrible knowing I was transitioning her from home to a facility care. Wendy Wheeler soon disappeared once my mother-in-law was on the property of Glen Park of Long Beach. Wendy Wheeler never replied to my text she soon blew me off. I was disappointed and in shock. My mother-in-laws medication was not being administered. She went days without half of her meds. Even Tylenol for the arthritis pain. I kept asking and talking to GiGi the nurse who really could not tell me nothing but sorry! She's the only nurse. within days my mother-in-law was in the hospital. She complained of abdominal pain. She was sent back to facility from hospital results nothing was found. My mother-in-law was sent back to hospital this time she had an UTI and plaqued with arthritis she was in pain in her arms and legs. She was sent back to facility this time with a catheter. (I asked questions as to why did she have catheter no one knew nothing) durning the first visit to hospital my mother-in-law stopped walking stating she was in pain in legs and arms. She all of no where becsme imboile. As far as caregivers on the floor in memory care there was only one I was surprised if there was two caregivers. There were times no one was in memory care and I had to wait for someone to return so I could be let out. Caregivers were overwhelmed. They litterally said it. From the 15th of january my mother-in-law was in the hospital numerous times. February 6, 2026 was my mother-in-laws last day at facility. Facility sent her out due to bed wounds and horrible wounds on the back of her feet. My mother-in-law was left in bed for numerous hours without food without being changed. I needed help. I called my mother-in-laws care manager and asked her to visit my mother-in-law so she could see my concern. I needed help advocating her health. They allowed my mother-in-law to lay in bed without any of her ADL's being met, without being repositioned. Her heels were leaking. They looked horrible. I felt guilty for sending her there I've never seen neglect like that. February 28, 2026 I moved her belongings out. But noticed 3 new sets of pajamas was missing. I gave Wendy Wheeler a inventory list of each piece of clothing that I brought in. And at the end of the day. I couldn't have my mother-in-laws belongings back. There was no accountability. No one knew where her clothes were. I contacted the liscening department who could investigate photos were taken of my mother-in-laws condition. I'm thankful she is not there anymore. In less than a month of being at Glen Park of Long Beach my mother-in-law needed skilled nursing care to take care of wounds. My mother-in-laws wounds are at a stage 3 she will always need wound care the rest of her life. She is unable to be in a regular setting in memory care due to the care she will need due to Glen Park of Long Beach neglect.

Do not leave your loved one here. My brother was denied his diabetes medication for over 7 months,…read morewhich was only discovered during a transfer out. He had a blood sugar of 374 that day. Complete incompetence, they cannot explain what happened. It is an awful facility. The assistant director and director refuse to provide medical records. We are now taking legal action. Beware!!!

I can't say enough wonderful things about this assisted living facility. The admin team and staff…read moretruly lead with heart--they are incredibly passionate, caring, and deeply connected with each resident. You can genuinely feel that this is more than just a job for them; it's a calling. They go above and beyond every day to provide comfort, dignity, and joy in the residents' daily lives. I've seen how fully engaged they are--whether it's taking the time to talk, listen, or encourage residents to participate in activities that keep them active and connected. The environment they create is warm, uplifting, and full of life. The staff are amazing--friendly, compassionate, loving, and truly attentive. It gives me so much peace of mind knowing my mom is in such good hands. I can sleep at night without worry because I know she's being well cared for. I especially want to recognize Nicole. She is incredibly kind and welcoming, knows everyone by name, and treats each resident with genuine love and compassion. Her presence makes a real difference, and it shows in the smiles of the residents. I am beyond grateful for this team - from the Admin, to the Housekeeping, to the Kitchen, to the Recreation and Medical staff-- regardless of their Department, the care they provide is truly recongnizable! Highly recommend to anyone looking for a place where their loved one will be truly valued and cared for.

A Welcoming environment at Belmont Village! Residents seem happy and they have a variety of amazing…read moreactivities for the residences to enjoy daily. I was impressed with this facility,-way to go staff!!!

My mom was a resident for 3 years. I visited her every day. The staff, residents and their family…read morebecame a part of my family. The staff are very caring and patient. I appreciated the on-call doctor, the monthly well-care visits by the nurse practitioner and the in-home delivery by the pharmacy. Also available was a podiatrist, hair dresser, PT and hygienist. This helped as my mom became less mobile. All holidays are celebrated with food and decorations. Family members are welcome. Birthdays are special. Students from Long Beach State engage the residents in various activities. A priest visits often. The owner is very hands-on and communicates as required. The residents live in a clean and safe environment. I would place another family member there.

We as a family can not express what amazing home this was for our sweet Mother. Clean, safe, loving…read moreenvironment run by very professional small business owners that over deliver to your loved ones. It is never easy to find any place that could be an exact perfect fit, but Mom & Dad's House Cottage is. We knew our Mother was always best cared for on all fronts. Covid has brought a new protocol and Ivonne and her team honor and instill the guideline to make sure the residents and staff are all healthy. Do yourselves the right thing and look at other places and you will then know this is the right place. Thank you all for being the best thing we did for our Mother's last home experience.

It's so hot and there's 3 people in one small room is horrible I wouldn't put my own worst enemy…read morehere

Our mother passed away last September 2010. It was and still is difficult for us to accept her…read moreloss. Yet, we are greatly comforted in knowing that she was given the highest quality of care and comfort by the staff at HGSAL for over two and a half years. We were impressed by their friendliness and responsiveness to the needs of the residents and their unfailing compassion and devotion. The home is in excellent condition and the meals are very nutritious and food and snacks plentiful. Each resident room is cleaned twice a week. There are always various activities (games, exercise, day trips) conducted on a daily and weekly basis. We can only name some of the staff members now but this list is definitely not exhaustive. Rodrigo, Marianne, Mercedes, Polly, Larry, Avelino, Clouette, Lex, Maria, Bertha, Alda, Stephanie, many caregivers, housekeepers, kitchen staff......Peace and Blessings to you all. There are many angels in this world. Love you all, John and Tina

God bless and good morning,, hello and welcome to Crofton Manor…read more 1. I would like to thank the administrator and Miss Claudia for moving me in they are nice and well respectful to you . 2. The staff here are well respectful to you they make sure you are care and love the caregivers here are nice and respectful 3. The housekeepers keep the room well cleaned well cleaned they're nice and respectful to you when they come in to your room Welcome to Crofton Manor in Long Beach God bless..

Having spent my entire career as a law enforcement officer specializing as an elder abuse…read moredetective, I was EXTREMELY selective when choosing where my mom would live as her dementia began to worsen. Choosing an assisted living or a memory care community for a loved one requires careful consideration, so when looking for an exceptional facility, I took many things into consideration, and Crofton Manor checked EVERY box! The key aspects that stand out for me at Crofton Manor are: 1. Longevity and attentiveness of staff: A community with staff who have been there for a long time often indicates strong management and a stable, experienced care team. This is true at Crofton Manor. Everyone from the administrative team (Administrator (Amalia), Marketing/LVN (Claudia), on-site Social worker (Cheryl) and all the caregivers, facilities employees, and kitchen staff (and everyone in between)... are all amazing, professional, and have worked here for many years. The consistency of care provided by familiar faces is incredibly comforting and speaks volumes about the community's management and work environment. There is very low turnover in staff, and they are genuinely friendly and approachable. Their attentiveness to the residents' needs and well-being is beyond reproach! The staff makes a genuine effort to engage with residents, learning their preferences and ensuring their needs are met promptly and with dignity. This personalized approach is a major differentiating factor. 2. Safety protocols: This facility has robust safety measures which is paramount in a care setting. This includes secure environments, clear emergency procedures and safety protocols. The community maintains a secure environment without feeling restrictive, and I have complete peace of mind knowing my mother is safe. 3. Cleanliness: Crofton has a consistently clean and well-maintained facility. The health and comfort of the residents is clearly a priority to management and staff. I have never once noticed any foul odor in the facility, and my mother has lived here for almost two years. My siblings and I visit unannounced (at different times/days) at least 3 days per week, and our mom is always groomed, well-dressed and happy. 4. Phenomenal nursing staff: The nurses at Crofton Manor are extraordinary and highly skilled. They are compassionate and responsive, and they manage my mother's healthcare needs efficiently; always communicating with me proactively about any changes or concerns; often being contacted by a nurse for even the smallest of concerns. They do not take the care of their residents lightly, and have never once taken a "shortcut" when it comes to healthcare concerns. They are extremely competent, which is vital for providing appropriate medical care and responding to health needs. 5. Social worker support: Having a dedicated social worker on staff is incredibly beneficial (Cheryl is a rockstar and truly cares!). She has assisted us with navigating resources, providing emotional support to our family, and helped us with the adjustments of community living. Her expertise has made the transition smoother and less stressful. 6. Friendly atmosphere: We are always met with welcoming and friendly staff members. I have never walked into the facility to see folks simply sitting around in wheelchairs unattended. There are always activities for the residents to be involved in, and the place is decorated for EVERY holiday, bringing a special warmth to Crofton Manor. The environment created by both staff and residents contributes significantly to a positive environment. In summary, the qualities I have pointed out above (along with many others) assisted us in choosing Crofton Manor as a safe, supportive, and caring environment for our mom. We have found an exceptional assisted living/memory care community for her at Crofton Manor, which was a decision I made with great scrutiny. The facility has exceeded my high standards, providing an environment that I trust implicitly. I highly recommend Crofton Manor to anyone seeking top-tier care for their loved ones.

I am so pleased with this facility, the staff are absolutely amazing, kind and attentive. My son…read morehad been improving daily with the guidance of this staff. Everyone i have come in contact with have been absolutely lovely.

Harborview uses a nurse recruiter agency named United Nursing International (UNI). One month…read moreprocess for credentialing, background, etc.. Finally orientation at Harborview. Long Beach, CA., when the nurse is waiting at front lobby, the first thing the HR ask is to apply for a permanent nurse position, which is emphasized throughout orientation by not just HR, IT, D.O.N as well, so when new hired nurse gives no response to be a permanent nurse with Harborview the team of nurses sabotages the new hired nurse to get fired; by the way UNI PAY is over $10.00 to $15.00 higher than Harborview. (1) False Hope is Fraud, (2) Deceitful and Misleading, only to sabotage nurse for permanent lower pay. UNI should to straight forward with the nurse's and open with Harborview searching hire permanent nurse staff for lower pay. Harborview has a strange way of attempting only to hire a nurse an extremely strange way to have to new nurse fired due to being brainwashed by a nurse recruiter UNI that pays higher hourly then only to discover during Harborview orientation that the nurse's only purpose for being there is in hopes to have a new permanent nurse, which is fraud, discietful, misleading by both UNI and Harborview. This can cause a lawsuit by many nurse's against UNI and Harborview. Plus Harborview is a ghetto place to work, and does not hire white nurse's only nurse's of other race and color; Harborview is not culturally diverse. I work for many travel nurse and local nurse agencies for 30 years and I never came across a nurse agency like UNI and Harborview, especially UNI, THIS IS A BUG NO NO. It is obvious that Harborview and UNI are in this scam together because Harborview conducts nurse orientation every 2 weeks. Do Not work for UNI, Never. The recruiter Leysia is a lier.

Cannot even begin to describe how wonderful this place is. My mother is thriving! All staff at…read moreever level of care are hands-on and make it a daily practice to create a nurturing environment for every single client. My mother's words: "staff are very loving and kind and protective. They don't show partiality and love everyone. Everyone is made to feel special by every staff member even the drivers. Freddie is exceptional and Susan Davis is phenomenal. I love it there."