My mom was well cared for while she was at Shoreline. The facility is well staffed and they were…read morevery attentive to my mom's needs. Anytime I had a question or made a request, they were very quick to help my mom and never appeared to be bothered by my requests. Julie, our case manager, was especially helpful with communicating to my dad and I about my mom, her needs, and understanding potential issues with our healthcare provider. My dad's English isn't the best, but Julie was incredibly patient to listen to my dad and made sure to understand his concerns. It is sad that my mom's health necessitated such a facility, but I am thankful that Shoreline did everything possible to make my mom comfortable.

This nursing facility truly goes above and beyond for its residents. The entire staff is kind,…read moreattentive, and always treats residents with genuine care and respect. The building is clean and well-maintained, and there's a warm, welcoming atmosphere the moment you walk in. You can tell the team here takes pride in creating a safe and comfortable environment for everyone. Highly recommend this facility to anyone looking for compassionate and professional care.

The Regency Palms has been a godsend in finding an ideal assisted living environment for both my…read moreparents. I had to scramble to find a quality care environment in the midst of the pandemic, but the Regency's preventive and response measures under such fluid circumstances have been highly effective. It's a reflection of their management approach and tireless commitment to quality service and care. The facility is clean and well-maintained with a boutique hotel vibe. Meriza, the Wellness Director, has been attentive to my parents care needs from day 1, keeping me apprised of any significant health changes. Aileen the Life Enrichment Director keeps the residents engaged in invaluable group activities to keep minds and bodies active. Chef Kristine and her staff do a wonderful job preparing 3 quality meals a day and catering regular special events for residents to enjoy. Tony in charge of Maintenance has been an upbeat Mr. Fixit also overseeing laundry and housekeeping services. Business Office Manager Davina ensures billing is accurate and my parents residency remains in good standing. And Carla, the Executive Director, ties everything together with an open ear, timely communications and a seemingly never ending work schedule. Yet it's the hardworking front line staff like Caregiver Lupe and Med Tech Mary that keep the Regency such a comforting environment for residents and their families. My parents acclimation to the Regency Palms had its challenges as is unavoidable when transitioning from independent living to assisted, but their physical, mental and emotional health has dramatically improved since relocating 8 months ago. Caregiving is not a trade for the weak of heart. But to deliver such good service in a time when good workers have never been more difficult to find is a testament to the quality people who choose to work at the Regency Palms and those who lead them.

We had to take our mom out of their Memory Care after 5 months. We couldn't believe the negligence…read more Poor incontinence care, poor medications management, poor supervision of wandering residents. poor sanitary conditions, and most of the staff just don't care or understand Dementia. They have many complaints against them, so do your research before you send your loved one to any facility. We learned the hard way, but here is the website. Yes, it's a beautiful faculty, but here is a prime example of looks being deceitful. https://www.cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome

God bless and good morning,, hello and welcome to Crofton Manor…read more 1. I would like to thank the administrator and Miss Claudia for moving me in they are nice and well respectful to you . 2. The staff here are well respectful to you they make sure you are care and love the caregivers here are nice and respectful 3. The housekeepers keep the room well cleaned well cleaned they're nice and respectful to you when they come in to your room Welcome to Crofton Manor in Long Beach God bless..

Having spent my entire career as a law enforcement officer specializing as an elder abuse…read moredetective, I was EXTREMELY selective when choosing where my mom would live as her dementia began to worsen. Choosing an assisted living or a memory care community for a loved one requires careful consideration, so when looking for an exceptional facility, I took many things into consideration, and Crofton Manor checked EVERY box! The key aspects that stand out for me at Crofton Manor are: 1. Longevity and attentiveness of staff: A community with staff who have been there for a long time often indicates strong management and a stable, experienced care team. This is true at Crofton Manor. Everyone from the administrative team (Administrator (Amalia), Marketing/LVN (Claudia), on-site Social worker (Cheryl) and all the caregivers, facilities employees, and kitchen staff (and everyone in between)... are all amazing, professional, and have worked here for many years. The consistency of care provided by familiar faces is incredibly comforting and speaks volumes about the community's management and work environment. There is very low turnover in staff, and they are genuinely friendly and approachable. Their attentiveness to the residents' needs and well-being is beyond reproach! The staff makes a genuine effort to engage with residents, learning their preferences and ensuring their needs are met promptly and with dignity. This personalized approach is a major differentiating factor. 2. Safety protocols: This facility has robust safety measures which is paramount in a care setting. This includes secure environments, clear emergency procedures and safety protocols. The community maintains a secure environment without feeling restrictive, and I have complete peace of mind knowing my mother is safe. 3. Cleanliness: Crofton has a consistently clean and well-maintained facility. The health and comfort of the residents is clearly a priority to management and staff. I have never once noticed any foul odor in the facility, and my mother has lived here for almost two years. My siblings and I visit unannounced (at different times/days) at least 3 days per week, and our mom is always groomed, well-dressed and happy. 4. Phenomenal nursing staff: The nurses at Crofton Manor are extraordinary and highly skilled. They are compassionate and responsive, and they manage my mother's healthcare needs efficiently; always communicating with me proactively about any changes or concerns; often being contacted by a nurse for even the smallest of concerns. They do not take the care of their residents lightly, and have never once taken a "shortcut" when it comes to healthcare concerns. They are extremely competent, which is vital for providing appropriate medical care and responding to health needs. 5. Social worker support: Having a dedicated social worker on staff is incredibly beneficial (Cheryl is a rockstar and truly cares!). She has assisted us with navigating resources, providing emotional support to our family, and helped us with the adjustments of community living. Her expertise has made the transition smoother and less stressful. 6. Friendly atmosphere: We are always met with welcoming and friendly staff members. I have never walked into the facility to see folks simply sitting around in wheelchairs unattended. There are always activities for the residents to be involved in, and the place is decorated for EVERY holiday, bringing a special warmth to Crofton Manor. The environment created by both staff and residents contributes significantly to a positive environment. In summary, the qualities I have pointed out above (along with many others) assisted us in choosing Crofton Manor as a safe, supportive, and caring environment for our mom. We have found an exceptional assisted living/memory care community for her at Crofton Manor, which was a decision I made with great scrutiny. The facility has exceeded my high standards, providing an environment that I trust implicitly. I highly recommend Crofton Manor to anyone seeking top-tier care for their loved ones.

When checking out this facility be sure to check their license on RCEF, www.cdss.ca.gov On the…read moreright find license care, scroll to the bottom and enter the license number. The license for this current location is 198320283. You will also want to check their old license from the Vernon address that was previously used. That license number is 198601936. When checking the old license go to the report. Go to complaints and choose the date of 1/19/24. You can read the entire report. The Unsubstantiated Claims show up first. If you scroll down to the Substantiated Claims you will see what the State substantiated. Keep in mind the substantiated are there because there were outside witnesses. The unsubstantiated is because no resident is going to tell the truth about what really goes on, understandably, they have to live there. Beware of the owner Jose Umana and the Administrator Elsa Roman. They come off very professionally and compassionated. They really don't care about anything but your money. Jose has 5 or 6 of these residences and they know all the tricks of not reporting what goes on.

My mother has lived at Vernon Cottage since March 2018. Throughout these years she has always been…read morevery well taken care of. From knowing what food she prefers, to giving her a hug, to the gentle words of encouragement, to our Easter egg hunt last year, to painting her finger nails. :) Although she can no longer speak due to a stroke she understands what is being said and feels the love and care of the caregivers, especially Wel and Nap. I always visited my mother at Vernon Cottage several times every week and saw first hand the personalized care my mother was receiving in a small, home like atmosphere. Just perfect for us! Now during these difficult times when we can no longer visit due to the COVID-19 virus, Jose and Elsa are finding ways for me to FaceTime with my mother and the staff help my mother with phone calls, just letting her hear my voice saying that I love her. We are thankful that we found such a wonderful home for my sweet Mama.

I am in the early stage of looking into assisted living for my mom. Richard was very helpful with…read moreinformation on their services and took the time to answer my questions. It didn't feel like a rushed discussion and I did not feel like I was talking to someone who was just trying to sell the service. I will look no further for other board and care facilities. This will be the place!

Wonderful memory loss healthcare. Accompanied me and my husband to doctor visits. Hospice is only…read morelast option. Loving and professional care.

It's so hot and there's 3 people in one small room is horrible I wouldn't put my own worst enemy…read morehere

Our mother passed away last September 2010. It was and still is difficult for us to accept her…read moreloss. Yet, we are greatly comforted in knowing that she was given the highest quality of care and comfort by the staff at HGSAL for over two and a half years. We were impressed by their friendliness and responsiveness to the needs of the residents and their unfailing compassion and devotion. The home is in excellent condition and the meals are very nutritious and food and snacks plentiful. Each resident room is cleaned twice a week. There are always various activities (games, exercise, day trips) conducted on a daily and weekly basis. We can only name some of the staff members now but this list is definitely not exhaustive. Rodrigo, Marianne, Mercedes, Polly, Larry, Avelino, Clouette, Lex, Maria, Bertha, Alda, Stephanie, many caregivers, housekeepers, kitchen staff......Peace and Blessings to you all. There are many angels in this world. Love you all, John and Tina

as a long time resident, I often asked why is there to do here. We have a new young enthusiastic…read moreactivities director Junior Mendez who plans and host a lot of events games daily experience classes cultural activities and host out door activities about 4 times a year in the summer so you can be as busy or involved as you wish I love him

We have lived here nearly two years and are very pleased we made the decision to move here. We love…read moreour unit, with an incredible view, but the best thing about the community is the outstanding young staff, especially Junior, the activities director. He runs an excellent program and is kind and caring and involved with all the residents.

I have been here for years. The management sucks. I have another home and have been gone for…read moreseveral months but got charged over $200 for electricity for two months, told them I would pay my rent when they justified that. Came home to this classy 3 day notice to pay rent or quit, no response on the electrical bill. Management here sucks. Most people just avoid the office.

My mom stayed here for 2 1/2 months after suffering a severe stroke. They took great care of her…read more She was happy while she was there. So happy she didn't want to leave. All of the nurses and staff are very nice and helpful. Ellen in admissions helps us get situated and also helped us find a great place for my mom to go after she was discharged.The followed up and got her new caregivers everything she needed even after she was discharged. I would recommend this place to anyone. I am so thankful to them.

This is the second time we've had to place my brother in law in a skilled nursing facility. From…read moreour first experience, I knew we were going to choose Bel Vista again for his care. Ellen, the case manager kept me Informed and was always available to answer my questions. Giselle and the other nurses are so caring and compassionate. The CNAs were on top of things. Rosa was my BIL favorite CNA. The rehab staff worked with my BIL to get his strength back. Michelle the dietician kept me in the loop on my BILs weight and she worked out a plan to get him more calories to help him gain some weight back. From front staff to the kitchen staff, everyone was so kind.