The Bella Ridge North apartments used to be great but not any more. I have lived there for over 10…read moreyears and the people in the office have become intolerable. I got a notice saying that my automatic rent payment was cancelled with no reason given. I called the office from 830 to 10 and nobody answered the phone. This has become common every time I have to contact them. Usually I have to go there in person to talk to someone. This time I could not do that and so I kept calling and leaving messages. Finally a woman picked up and basically told me that they had sent out email and sms about system changes that would require me to change the automatic payment. The mail never came and I asked her to resend it to me and she told me she would not talk to me because she had some other people there and had already sent the notice. She then rudely hung up on me! That is how they treat a resident who has lived there for over 10 years and has always paid rent on time. This is not the first time this has happened. Last year, they changed the system and again the automatic payment did not go through. Nobody bothered to call me or contact me in any way. I arrived home and found they had started eviction procedures. They fixed it but It was really a terrible experience. There is no way to contact them when you have a problem unless you go to the office in person. They don't answer voice messages nor do they reply to SMS or email. The service has gone from excellent to abysmal. I do not expect to be treated so rudely when I do finally talk to someone as just happened. The other issue is the maintenance. It used to be great. But lately they take longer and longer to send a technician. My latest experience was a few months ago when one day, black rusty water started coming out of the faucets. The water was so dirty I couldn't drink, wash or bathe with it. It took almost a week for them to send a maintenance man to fix it. They have one guy covering the complex and several others so when there is a problem they take forever to fix it. I do not recommend Bella Ridge North Apartments and will not be living there much longer.

This is part of a double set of apartments. Very nice and…read moreclean. Mtc is always on point and tech are helpful and respectful. The young lady who assisted me was Ms.Rogers. Very professional and helpful. This is my first apartment experience and so far it's been positive.

FANTASTIC place to live. I moved here and only planned on staying about a year or so, and just…read moremoved out after getting married and ended my almost-eight year stay at the Arts. Danielle and Kiana and their entire staff are awesome. Property is always clean, pool is great, and it's close enough to everything in Metairie (food, shopping, entertainment) but still quiet and out of the way of the hustle and bustle. Also only about a 10 minute drive to downtown New Orleans. My apt. was a one bedroom but VERY spacious, and included both a utility closet with a washer and dryer as well as a really large walk-in closet. The bedroom was the perfect size for a queen size bedroom set (a king would also fit!), and the bathroom was also more than big enough and also had a closet. I have no words to express how amazing the place is. If you are looking for an apartment in which to stay either temporarily or permanently, DO NOT make the mistake of just going with the "big name" apartment companies without stopping here.

Started from a Craigslist Ad now I'm here! Well, I just moved out actually after a 6 year stay at…read moreThe Arts. I was apartment hunting and scoured the internet and every apartment hunting site and app to try to find the perfect apartment. I couldn't find a place that felt like a good fit. Then one day while searching on Craigslist, I saw a listing for an apartment that was very affordable and seemed to be almost too good to be true - it was the stuff scams are made of... BUT when I actually went to view the property it was better than expected. Although I ended up moving into a different unit than the one I saw the ad for, I was very pleased with my experience. I always felt safe. The staff was very attentive (at the time it was Danielle and Ebony if I'm remembering correctly, but later was Danielle and Keina). Any maintenance issues I had were handled quickly and efficiently. I loved all of the resident appreciation events even though I couldn't make most of them. Also it was very quiet. I saw many neighbors come and go, but they all were good people despite their walk of life. I honestly could have stayed at the Arts forever, but working in the film industry, the dual strikes made my place a bit harder to afford. Also due to work I'd spent the previous year away from home anyway so a move was inevitable, but overall, I HIGHLY recommend. I've had a few apartments before, but The Arts was by far my best renting experience to date. If I ever move back to Louisiana, they will be my first stop!

Horrible ROACH PROBLEM! I lived there for 18months, and so did 3 of my coworkers in different units…read moreand we all had roach infestations. In the vents in the bathroom, pantry, closets, bedrooms, kitchen... all over. They did monthly sprays and did "construction" to fight the infestation, which did lessen the problem but not eradicate it. Also I believe that the vents in my bedroom had mold in them. While I lived there I had constant raspiness, dripping nasal and etc... as soon as I moved those symptoms immediately cleared up. Beware.

My ire arises from a complaint that I have with the staff at a Pelican Bay Garden Apartments…read moreentering my residence yesterday (21Aug2017). Supposedly, the entry was needed under the guise of an emergency (busted hot water heater). The alarming part of is that I was home all day Sunday and there was no indication of any malfunction. I arrived home last night to a note saying, my hot water heater had been replaced. There was no further explanation nor was an attempt made to contact me prior to enter my apartment. Once investigating further, I noticed my master bathroom was in shambles. There were dirt, dust, and debris everywhere. I had purchased a new shower curtain on Sunday and had it hanging immediately. It is now covered in the same dirt and debris described above. I immediately thought to take pictures, instead, I chose to close the door and use the spare bathroom. My thought process was to go to the office in the am (22Aug2017) and have the property manager visit and see the mess first hand. According to the posted hours, the office opens at 8:30 am. I was there five minutes early and waited ten minutes after. The office never opened. I finally reached Susan, twenty minutes after the said opening time. Once, speaking with her, the level of service eroded even further. She was very defensive and out right rude. I informed her of the situation and alerted her to my concerns. She advised me she would walk the apartment and get back with me. After about two hours, she called and informed me she would have "Daniel", sweep and vacuum where possible and there was nothing wrong with my shower curtain. Upon hearing this information, I became even more annoyed at the level of service being offered. I advised that I wanted no from the staff there to enter my apartment without my knowledge or presence. I also ask for the name of someone at the Corp. level, I could speak with. I was given Angel's name and number. I have attempted six calls to your office to speak with Angel. I was either told she was in a meeting or was going to call me back. Heather answered the phone all but the last time. My last call to your office was at 4:54 pm, at which point I spoke with Tiffany. I explained to her that I wanted to speak with Angel today, as this was that much of a concern to me. As I type this email, I have yet to hear from Angel or anyone from 1st Lake Properties. This has been a thoroughly exhausting experience, to which I want a resolution.

My family and I lived here for 5 years. We never meant to stay that long but, it was just like…read moreliving in a single house. We had our own driveway and backyard. Everything was updated and well kept. The space was amazing and left us room to grow. Our yard was kind of small but, if we were doing something and we wanted more outside space, we just went to the park in the middle of the property. Overall, it was a wonderful experience.

Adrienne is a great property manager & Parktowne is lucky to have her! She seems to keep the…read moreproperty organized!

I would not recommend applying at this location or with this company! The employees of this office…read moreare rude, arrogant, and get paid to know how to do absolutely nothing. Don't even bother with these women, they can't actually make any decisions. They are a corporate business, and do not actually care about individuals!

Beautiful renovations! Management is amazing and very helpful when it comes to providing knowledge…read moreabout the property.

Kenny is probably the most amazing caring and lovable managthat makes the apartment feel like home!…read moreeveryone is welcoming and it just feels like a family! Best place to live

Proceed with Caution -- Worst Rental Experience I've Ever Had…read more Out of many years of renting across different states and cities, this has truly been the worst nightmare of an experience. I do not recommend Clearcreek Water to anyone considering making this location home. From the beginning, there were constant red flags. The person now acting as "the head" of this property is cruel, dismissive, and unprofessional, often behaving as though she has a personal issue with tenants. Heal that, "ma'am".. Her demeanor made the environment feel hostile and unwelcoming--definitely not a good fit nor look for residential leadership. For context, I've lived at other 1st Lake communities and never had an issue until I came here. Complaints from myself and other tenants about loud music, suspicious visitors, dog feces, and even strangers knocking on doors were routinely ignored. Even more concerning, weed smoke in the buildings was never addressed, despite repeated complaints. Contrary to being told that "weed is in", there are definitely complexes that enforce NO SMOKING or one may face eviction --to add, for someone with asthma, I was forced to use a prescribed (Dec '24) ventilator nightly just to breathe--this alone should have warranted urgent attention, but it never did. At move-out, my family and movers discovered visible mold on the air vents, which I later found had already been reported in previous online reviews. It was disturbing to see that this issue has been repeatedly overlooked. To top it off, I confirmed my final rent payment amount in advance--both in person and via email well ahead of move out --yet I later found out there was a mysterious, unexplained charge added to my account. I was also contacted by clearcreek for a forwarding address which was written on the move out notice, that I HAVE A COPY OF .. you have my phone number but not my file? So, where did you retrieve the # from?! Stop it. This kind of shady, unethical behavior is unacceptable, and when I contacted corporate, they had no record of an issue or even a reason for why my forwarding address had been requested. How is that so? How couldn't corporate (the entity that the "head" stated NEEDED the forwarding address) locate a concern by my name or phone number? This is wild and low, wow. Y'all dropped the ball--anywho, I was advised by corporate to reach out to Cindy Hart, the Regional Vice President. If anyone else needs to do the same, the corporate number is +1 (504) 455-5059. She should be back in office on Monday 6/30! She's also on LinkedIn. Thankfully, I've since relocated to a much better complex, where the leasing agents are professional, kind, and genuinely invested in the upkeep of the property and us, as a community (they recently facilitated a pizza party for us, a pool party, and meet and greet, all in ONE month; next events are slated for next month ) well after the lease is signed. It's a night-and-day difference, and a reminder of how poorly managed Clearcreek Water really is. Please consider THIS your warning: save yourself the stress, health risk, and frustration. This property may carry the 1st Lake name and "appear" to be the one, but it doesn't reflect the standards they use abide by. & remember this, "person in charge", you will never win when you play dirty--shame on you. With that, I recommend none of the properties based on who they hire to serve the community! ***No need to say, "reach out", I did that. Oh, (prospective tenants) when you reference my review and others, there won't be any accountability or honesty, they'll tell you what you WANT to hear so that you can sign! I simply won't stand by knowing I paid my dues throughout my stay and allow them to behave in this despicable disgusting manner. All in all, in my new place, I'm finally at peace and can SLEEP throughout the night... ALSO, here I can accrue points that go towards rent! Definitely more bang for my pretty bucks and aligns with my lifestyle choices! Peace out!

Scummy business practices, Deplorable application process; completely mismanaged experience. Leslie…read moreKimble, the overly bubbly clueless leasing agent is scattered brained and lacking the appropriate information to give serious prospective tenants transparency and ease of process. Bellawood has dozens of apartments vacant listed online for weeks. I was initially rushed to apply under the soft threat of "they may be gone if you wait!You should apply ASAP" Standard sales tactic. I watched the price plummet $50+ dollars in the weeks each unit stay unrented. Then when I went to apply for 9/2 move in date it was arbitrarily changed to 10/3 move in. When I asked Leslie why it was moved I got a bright shiny "Well, I don't know!" she deals in syrupy faux polite "I don't know"s. When I spoke to the manager Sydney about this, she explained it calmly and logically offering a closing comment of "there's no way Leslie would have known why" So, leasing agents don't have proper information to give to prospective tenants? WHY? Ridiculously juvenile antics and word salads from half baked brains. Total Confusion, chaos and mismanagement when there are tons of other properties in the area. All of the women there are surface southern "nice" but social politeness doesn't supersede intelligence and professionalism. I contacted Tonti Properties and filed a complaint against Bella Wood. To add more confusion, Tonti Properties is different than the corporate entity Tonti, which owns a large amount of SE Louisiana apartment complexes. Additionally, there is another business name that appears when applying after being debited for app fee: Creekwood Elmwood, LLC. So it's a bunch of scam companies triangulating their schemes with haphazard, sloppy tactics. Seems like a scam. Happy to be looking elsewhere and away from this nightmare of stupidity. I can't imagine having to deal with these type of people on a regular basis in a place you want to call home! These apartments will stay unrented. Enjoy Hurricane Season!

There are no light fixtures or fans in the bedroom. You must buy lamps to provide lighting. Water…read morewas coming up from the flooring and was never provided a clear answer as to why. You will incur a whole bunch of fees upon moving out and they are never accountable for the problems they have caused.

I want to share my experience living in this apartment community, especially with the two female…read moremanagers who are currently running the office. Since they came in, the entire atmosphere and level of service have changed for the better. Anything I've ever needed--whether it was a repair, clarification, or help with a concern--has been taken care of quickly and without me having to chase anyone down. Before they arrived, I often felt like I had to constantly remind the office about maintenance requests or follow up multiple times. Now, I simply put in a request and it gets handled. It's refreshing to deal with managers who are attentive, professional, and genuinely care about the residents. They communicate clearly, follow through on what they say, and make sure things are done the right way. They have truly gone above and beyond for me, and I feel the difference every day. From the way they greet residents to the way they handle issues big or small, they bring a level of respect, efficiency, and kindness that is rare to find. Because of them, I feel valued and heard as a resident. Overall, I can honestly say the management team has transformed the experience of living here, and I'm extremely grateful for everything they do.

Kassandra Perrin and Ms.Angile was such a big help they made sure everything was perfect and made…read moresure we felt welcome.