Nice place to live office and maintenance staff are very helpful ,grounds are kept up great…read moreneighbors

FANTASTIC place to live. I moved here and only planned on staying about a year or so, and just…read moremoved out after getting married and ended my almost-eight year stay at the Arts. Danielle and Kiana and their entire staff are awesome. Property is always clean, pool is great, and it's close enough to everything in Metairie (food, shopping, entertainment) but still quiet and out of the way of the hustle and bustle. Also only about a 10 minute drive to downtown New Orleans. My apt. was a one bedroom but VERY spacious, and included both a utility closet with a washer and dryer as well as a really large walk-in closet. The bedroom was the perfect size for a queen size bedroom set (a king would also fit!), and the bathroom was also more than big enough and also had a closet. I have no words to express how amazing the place is. If you are looking for an apartment in which to stay either temporarily or permanently, DO NOT make the mistake of just going with the "big name" apartment companies without stopping here.

The Bella Ridge North apartments used to be great but not any more. I have lived there for over 10…read moreyears and the people in the office have become intolerable. I got a notice saying that my automatic rent payment was cancelled with no reason given. I called the office from 830 to 10 and nobody answered the phone. This has become common every time I have to contact them. Usually I have to go there in person to talk to someone. This time I could not do that and so I kept calling and leaving messages. Finally a woman picked up and basically told me that they had sent out email and sms about system changes that would require me to change the automatic payment. The mail never came and I asked her to resend it to me and she told me she would not talk to me because she had some other people there and had already sent the notice. She then rudely hung up on me! That is how they treat a resident who has lived there for over 10 years and has always paid rent on time. This is not the first time this has happened. Last year, they changed the system and again the automatic payment did not go through. Nobody bothered to call me or contact me in any way. I arrived home and found they had started eviction procedures. They fixed it but It was really a terrible experience. There is no way to contact them when you have a problem unless you go to the office in person. They don't answer voice messages nor do they reply to SMS or email. The service has gone from excellent to abysmal. I do not expect to be treated so rudely when I do finally talk to someone as just happened. The other issue is the maintenance. It used to be great. But lately they take longer and longer to send a technician. My latest experience was a few months ago when one day, black rusty water started coming out of the faucets. The water was so dirty I couldn't drink, wash or bathe with it. It took almost a week for them to send a maintenance man to fix it. They have one guy covering the complex and several others so when there is a problem they take forever to fix it. I do not recommend Bella Ridge North Apartments and will not be living there much longer.

This is part of a double set of apartments. Very nice and…read moreclean. Mtc is always on point and tech are helpful and respectful. The young lady who assisted me was Ms.Rogers. Very professional and helpful. This is my first apartment experience and so far it's been positive.

Moved in two years ago and it started out really good. Recently there has been a change in…read moremanagement and it has been problematic since. Dumpsters are constantly overloaded with garbage spilling out of them. Trash is all over the stairwells. Neighbors are grilling in the parking lot. It took two weeks for my maintenance requests to be completed as they stated they were not staffed. The complex is filthy. They stated that I changed my locks that were in fact never changed. Upon me calling the office Emily was very dismissive and rude.

I lived at Bella Ridge North for four years. Overall, I think property management did a great job…read moreat maintaining the apartments and buildings themselves clean and well-kept, including the common areas (pool, gym, walking areas, etc.) Any minor issues were resolved quickly and the ladies in the leasing office were polite and responsive. The apartments themselves were large and spacious. With that being said, over the past year there were definitely changes in who was coming and going/leasing the apartments. Noticeable differences in a higher police presence (I saw cop cars within the property gates four of five times in the six months up to leaving), random people walking around, being let in the gate who clearly did not live there, parking spots being taken by non-residents etc. Unfortunately my husband's car was stolen right from outside the apartment, on the top floor of the parking garage and several of our neighbors cars were broken into over an extended period of time. While, understandably not First Lake's fault directly, I feel like better measures could have been taken to provide a safer and more secure atmosphere, up to and including, cameras on every floor of the garage (not just where you enter) and better measures on securing the property for non-residents. When addressing the issue with corporate leadership the attitude was dismissive and very much "Not our problem" instead of "Hey, you've been a valued resident for x amount of years, we care about your business, these are the measures we are taking to improve". We had to follow-up several times not only with corporate but also with the "courtesy officer" on site, who I don't even know is a real person because he or she never reached out or contacted police. This is less about physical property and more about the attitude of the business/management and caring about resident safety. If people will steal in that close of proximity so brazenly it will probably escalate shortly into apartment break-ins. Overall, they have some major safety issues to work through.

One of my good friends lives at the Crescent Club Apartments, so I've had an opportunity to spend a…read moregood bit of time here (not to mention a few nights on the couch...) As far as these sort of apartment buildings go, it's pretty nice -- the hallways are large and carpeted, the garage is convenient if you're bringing in groceries in the pouring rain (and, well, I'm sure it's great to have parking in general), and the pool in the center of the complex is gorgeous and probably underutilized by the people who live there. (That seems to be the case with most apartment complex pools, in my experience.) Not sure how this development compares price-wise to similar buildings (American Can, Cotton Mill, and The Esplanade come to mind), but the apartments themselves are quite nice and well laid out for roommates. They're carpeted, have great kitchens, a tiny balcony, and the two bedroom/two bathroom unit that I've seen is definitely somewhere I'd live if not for all the old, funky, charming houses in New Orleans that have prevented me from ever bothering to look at an apartment/condo lifestyle. (I love hardwood floors, huge, heavy windows that are painted shut, porches, balconies and the random old fashioned things you'll find like the laundry closets, transoms, and terrifying gas heaters that actually work but look dangerous and have to be lit with a match.) The only reason I'm giving this place three stars instead of four is because of the location. I'm sorry, but I really don't think I'd want to live THAT close to OPP. Case in point: last time I was visiting my friends, we (gasp!) ran out of beer and so two of us set out in search of a convenience store for more drinks. There were plenty of options within walking distance, but the one to the right had a crowd of people kind of loitering outside it (this is midnight-ish, by the way), and neither of us really wanted to brave the crowd to get inside so we did a 180 and headed toward the gas station to the left. On our way, we passed a few people walking their dogs or whatever, and there was a guy speedwalking in our direction who actually freaked me out a little because he seemed really fidgety, anxious, just gave off a weird vibe. For the record, I've lived in some seriously questionable neighborhoods (at one house, on Louisiana Avenue Parkway, we couldn't even get pizza delivered; no one would do it b/c the street had such a bad reputation), and am not easily freaked out by people on the street. Generally, I find people to be pretty awesome, no matter what part of town you're in. The fact that this guy made me nervous was kind of a big deal, because this rarely, rarely happens. (I'm tempted to stop here and see if anyone notices, because I'm getting tired of writing this unnecessarily long review, but it's actually kind of a funny story.) [gives in to temptation] ....To Be Continued...

I've lived here for more than three years, since a few months after the building opened, and it's…read moregenerally a pretty nice place to live. Despite what you hear on the voicemail greeting, these apartments are in lower Mid-City near Tulane and Broad, not "in the heart of downtown New Orleans." (That's for you, students from out of town looking for a place close to Tulane or LSU med schools.) Some things that drew me to this building were the beautiful pool area and outside grounds, which are kept up pretty well. Most maintenance issues are resolved quickly, although the building is beginning to show some wear and tear, especially in common areas. The parking gates are rarely all in working order, which can be frustrating, but the free covered parking is a great amenity. On the other hand, management has been taking visible steps to keep the outside areas cleaner and better maintained, so that's a plus. I should also add that the ladies who work in the office are very friendly and will go to lengths to ensure that residents are happy here. The building employs a security guard on the premises, which has been helpful more than once thanks to inconsiderate neighbors I've had over time. Most of the people who live here are very friendly and polite, although there's a sizable population of students and families with little kids who are less concerned with keeping the peace and keeping hallways and elevators clean. It's also not openly advertised, but this building is mixed-income (it was built with funding from tax credits), which seems to upset commenters on other websites who are unhappy paying market rate for an apartment while a neighbor might pay a reduced rate. Personally, I don't really care, since an overwhelming majority of my neighbors and former neighbors have been friendly and respectful of common areas. The apartments themselves are nice and modern, although they fall short of the "luxury" category (mostly carpeted, basic counter tops, basic appliances). I have my own washer and dryer in my unit, as well as a walk-in closet, which is fantastic. Best of all, my electricity bill is very low (under $50/mo year-round) thanks to the construction of the building (can't say the same about the walls keeping sounds out, though!). If you're looking for an apartment that's a short commute to the CBD and is VERY pet-friendly, I'd recommend looking here. Although a 1-bedroom can be a little steep (over $1,000/mo), a 2-bedroom would be a deal for roommates. I believe the prices are comparable to similar places in Mid-City like American Can.

Maintenance is a joke!! Repeated maintenance orders for the…read moreSAME issue. No updates unless you call the leasing office. There is no way it cost $1607 a month to live here. Rent was due today, you give them your money & they don't do ANYTHING IN A TIMELY FASHION! WET CARPET soaking wet MULTIPLE TIMES due to a leaking AC... leasing agent (Veronica) act like it's your issue & you're overacting. Dryer has broken MULTIPLE TIMES, no solid solution. The laundromat charges $8 to wash & about another $8 to dry 1 load(multiple cycles to dry--only runs for 17 minutes at at time) WHY WOULD I WANT TO PAY ANOTHER COMPANY TO DRY CLOTHES WHENEVER I PAY FOR A WASHER & DRYER MONTHLY. I recommended this apartment complex to my friend moving into town.. that has been rescinded. OVER IT. DO NOT MOVE HERE. (Mind you I live in a "premier" building) & don't ask me to contact y'all! You see my last name, look me up in the system.

I was a resident for 2 years until a new resident moved in next door. After just a month the police…read morewere called out 3 times for domestic violence. There was screaming almost every night for 2 weeks from 11pm to midnight. The staff said they couldn't help me because the aggressor wasn't a resident. I asked to leave because another resident made death threats at another resident next door to me. I showed the staff the video of the threats and physical violence in front of my door and the staff refused to hear me out. The best they said was look at moving to another first lake. In the end, I had to pay 2 months of rent in order for me to leave.

Living here we have been treated with great assistance as they care deeply about the needs of their…read moretenant. front Office assistant always helps to the best of her abilities as quick as possible. I would highly recommend these apartments to other residents in different areas

staff is always helpful at getting any request taken care of in a timely manner. happy to renew my…read morelease again!

Pros: The management staff are nice, and maintenance comes…read moreusually within 2 days and does their best to fix the issue. There are people who tend to the greenery and maintain the greenery to look nice. Cons: All equipment in the apartment is old, this includes AC, washing machine, dryer and kitchen stove. When it gets to 90F and above the AC cannot keep up and your room temp will be in the high 80s.They recommend your thermostat be set between 75 to 78, which is just ridiculous in Louisiana. Your AC bill gets extremely high during the summer as the AC is old and inefficient. Every month you have to go to management to get a filter for your AC. There is a gate, but it works 3 months out of the year. Finally, there is a problem with crows cawing right outside your window between 5am-7am. It is LOUD enough to wake you up every morning. To quote their response "Unfortunately, we do not have bird deterrents, and we do not offer such measures as part of our building management services. That said, we encourage you to explore temporary, non-invasive solutions that may help minimize the noise within your unit." Therefore, if you don't enjoy having your sleep disrupted in the early hours of 5am-7am I do not recommend staying here. Apart from the 2 treadmills, the equipment in the gym is all extremely old or broken. There is no AC in the gym. When you walk in you can immediately feel the air is stagnant there is NO air circulation. Extremely disappointing as we are paying more because of their gym but the gym is awful.

We love living at Citrus Creek East. The office staff is nice and maintenance is very effective.read more

A good value for a comfortable choice of apartments. Their lofts really utilize the space well.read more

The apartment are nice and updated,once the management change the apartments slowly going down.I'm…read morenot sure if Backgrounds are being done because the residents are Sketchy drugs being sold,fighting always going on.The grounds are not being kept up! Trash always on the ground smh.Residents keep they garbage by the front door for days.The parking is horrible.When you come home you don't know if you have somewhere to park.Other apartment complex park in our spaces The apartments don't Tow so make it to your apartment at a decent time.Residents keep the gate open with a brick all day.The property Manager don't care because the apartments are going down and they are really nice in the inside The gates are down all around the apartments so anyone can walk on the property.If you have a newborn please don't move here because the walls are thin and you hear everything.Residents don't pick up behind they dog. Grass fill with dog Poop the residents are trifflin.This just half of the problems