Paid for 9 hours of premium parking just to avoid the risk of getting booted, which already set the tone for the experience. Unfortunately, there was no one on-site to help answer any questions, which made things even more frustrating. I tried calling the number posted, but ended up stuck on hold the entire time--though I'll admit, the hold music was pretty good. Overall, the lack of customer support and unclear process made this more stressful than it should have been. Would not recommend. read more

Handicapped space with no pay signage direction booted my handicapped veteran tagged vehicle for plate not in system. Near $200 later we got our car, and learned that our research of the NO, LA handicapped parking payments only applies to public parkin. read more

Premium Parking - P401 - Legal Maryland plate - Parking Near Me - New Orleans, Louisiana

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I have parked here in the past. It is easy to get in and out. Parking spots are ample in size. There are several lots in a row here, all owned by Premium Parking. It is easy to pay via the app. Make sure you annotate your vehicle license plate correctly. You will get text messages when it comes close to the expiration of your parking and the opportunity to pay for more time. There are large signs that state that payment is required upon parking in the lot. Not when you are going to leave. There are no attendants on duty here. read more

Premium Parking - P401 - Parking Near Me - New Orleans, Louisiana

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My husband and I are staying at an Airbnb property that is about 4 miles from the French Quarter. We were going take an Uber, which would have been about $14 one way on today (a Monday). We drove to New Orleans so we decided to see if we could find decent parking. We did a Google search to find parking garages/lots. We saw the Premium Parking has several lots so we decided to try them, even though we couldn't find the prices. We got to this parking lot and easily found a spot. FYI: These spots are kind of small. You can pay a few ways. We texted a code to a number that was listed there. I then received a text with a link. I uploaded a picture of my license plate. Then, I chose 3 hours. This ended up being $15, which was better than paying for an Uber. I received a text confirming I had 3 hours. When it was 15 minutes from my 3 hours expiring, I received another text reminding me that my time was almost up. I got another text when my time expired. This lot is located not far from Café Du Monde, the French Quarter Market, and Jackson Square. I'm not sure if the pricing changes in the evening, but $15 was not a bad price to park within walking distance to so many places in the French Quarter. read more

Premium Parking - P401 - Parking Near Me - New Orleans, Louisiana

You enter your license plate number, and insert your credit card into the kiosk, it blips but shows no confirmation of payment. So you decide to use the pay by phone option instead, when you scan the bar code which brings up the link, you enter your card information, and finally the payment goes thru. Only, the next day you check your account and find out you've been double charged, once via the kiosk and also via the phone payment. UPDATE: I contacted Premium Parking customer relations and spoke to a representative who managed to find both charges, one for $36 and the other for $ 27.26 (it's less via the app). She said to expect a refund of the lesser charge (to no surprise) in several days. Rating still 1 star just for the hassle. By the way, the number shown for this business is NOT their number. It's the number for French Market Corporation. The actual number for P401 Premium Parking is 844-236-2011. read more

We had paid for parking and still had a boot out on our car. While paying we noticed that we inadvertently entered the wrong license plate number and tried to contact the number it gave to change the reservation multiple times throughout the day with no answer. Since everything else was right on the description (make, model, state plate was from) we gave up trying to contact them until the next morning. Once we got out to the car and noticed the boot, we contacted them and they referred us to another company to remove the boot. The attendant came and still charged $50 to remove it even though I showed proof that we paid. read more

This parking lot is in a great location in the French Quarter. I've parked here many times and although I prefer the old method of taking a ticket when you enter and paying upon exiting, this new system is not too shabby! I pulled in and found a space pretty quickly. I texted the phone number and provided the lot number along with a photo of my licence plate. From there I was able to choose how long I wanted to stay and that was it. I was reminded 30 minutes and then 15 minutes before my time was set to expire with the option of adding more time if I needed to. It wasn't exactly cheap ($30 for 4 hours) but it was about what I expected and I had piece of mind that my car was safe from the meter maids and the booting police (or whatever they are called). Speaking of booting, they are vigilant! While I was leaving I saw four cars booted. So make sure you're back on time!! read more

Wrongfully changed dates and charged extra fees to "not have a current date". They changed my date. DO NOT USE THIS COMPANY AT ALL COST.

Apparently it is a known fact by our hotel, this parking lot, and the New Orleans Police department that this parking lot is known for car break ins. My friends car and 7 other vehicles last night had their windows broken out and items stolen from their vehicles. The police officer that arrived said it was a known issue and there's not much they can do. If this is a known issue why not have an officer stationed in that area that is two blocks from the police station. For $66 a day you would think the parking lot owner would at least put some sort of surveillance there, especially since it's a widely known issue. read more

Premium Parking - P401 - Parking Near Me - New Orleans, Louisiana

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Do not park here, and if you do be cautious of paying at the right pay station. we paid for parking and then came back to a boot on our car and paid $130 to get it off. why would such a small parking lot need two owners? not enough signs to be clear of where you need to pay. so misleading and what a way to rip people off. read more

There are probably some "pros" to parking in this lot, but I'm at a loss. So, they got rid of the parking lot workers, but also raised the prices. In other words, you have to pay MORE to use a machine to park. I hate using a machine to park because that means my time in the lot is limited. I would rather just park and come back and pay a human for however long I was in there. With that being said- I parked for 3 hours and came back after 3 hours and wasn't ticketed or bothered. I guess I win. read more

Premium Parking - P401 - Parking machine - Parking Near Me - New Orleans, Louisiana

Horrible customer service!!!!! They booted my car which was paid for and I had a receipt to confirm, which they agree was accurate, but then asked me to pay a reduced fee to have the boot removed????? Avoid parking here! read more

We visited New Orleans for the first time in more than I can remember and parked in the same lot I've used for the 40 years. I wasn't aware that you now pay first not at the time you exit. This lack of understanding as to how the parking protocol works cost me $90.00 to get the boot removed. Lesson learned. read more

Easy lot to get into and out of. I could not find parking rates listed on the signs or the app. I paid through the app. It charged me $18.25 for less than an hour! What a rip off! I will not use this lot again unless I can find the rates somewhere first. read more

Not busy there were a lot of spots open around 5 pm. Paid for mobile app. Good location if you're going on the cruise!

We parked and paid for two hours of parking. Ten min prior to our time expiring, we seen an individual starting to put a boot on our car. My husband ran up to catch him and said we had 10 min still and said,"show me." My husband pulled receipt from his phone and showed him. He said, "you are not in the correct spot for what you paid for." It was explained to him that we entered the number listed on the sign and showed what we texted to pay. It was clearly and mistake on their end or SCAM and he demanded 90 dollars to take off boot. read more

Scam. I parked, paid $18.50 for 1 hour, got back in 55 minutes and my car was booted (sticker showed it was booted 16 minutes after I paid). Called around and some loser got out of an Uber and demanded $30 to take the boot off. He was dumber than a bag of rocks. I tried to engage him in conversation, he was either playing an idiot or was an abject idiot. I quickly realized he didn't mind standing there all day, and I was standing there with 4 people (1 pregnant) on asphalt parking lot on a 94 degree June day with 10 hours of driving ahead of me. So paying him $30 was a bargain, I don't regret it at all. I lived here in the 1970s, nothing has changed. read more

In the past, whenever I visited New Orleans & went to the French Quarter, I parked in this very lot. Since the last time I parked here, they switched from tickets upon entry with payment upon exit via a cashier to a very confusing pay via machine referencing your vehicle license number. The instructions on how this is done isn't very well marked or explained, and it is very confusing. When I parked there today, I went to the machine & misconstrued that I could pay upon returning to my vehicle when ready to exit. Anyway, after being in the Quarter for a couple of hours, much to my shock, instead of being able to pay the $15 to $18 in parking, I returned to my vehicle to discover a boot on it, with a $90 extortion demand slapped to my window in order to remove the boot. I had no choice it to pay it. I feel that the signs in the parking lot don't fully explain the protocol for payment, and this is likely intentional to get you to shell out $90. I found this all very confusing, and in my opinion, a deceptive business practice. Since I fell for their trap and paid $90 for about 2 1/2 hours of parking today, this will be the last time I will ever use this parking lot. read more

The system was very easy to set-up and use. We have traveled the country and set-up with numerous parking systems and this was by far the nicest system. The app works really well and I like that you can purchase the amount of time you think you need but if you are not back in time to remove your vehicle you can add time from the app. read more

Total ripoff. Paid for parking. They booted us and initially tried getting $90 out of us. We still had to pay $30 even with a receipt for our parking. Total fraud read more

I am giving it 4 stars because it is easy to use and convenient for the attractions in the area. That being said...make sure you are aware of your time limit because they will place clamps on your wheels if you are late! $60 to have them removed! read more

I purchased a parking pass for this lot to park on Friday night, 4/28/17. When I returned to pick up my car at 1:00am, car was gone. I reported to New Orleans P.D. My stolen car was not found until yesterday, 5/15/17. The towing company said they were called to tow my car away on Friday, 5/5/17 by Premium Parking for illegal parking. No one contacted me until 5/15/17. NOPD did not find my car until 5/15/17. Bottom line is this corrupt arrangement between Premium Parking and the tow company costs me $440.10 to get my car back. The NOPD told me this scam goes on a lot here. Never use Premium Parking if you want to have your car when you return. Crooks, thieves, scammers, etc. ..... all these names fit this company. read more

I paid for 3 hours of parking which was $22- higher than most lots nearby. My ticket was expired for an hour as our group ran longer than we anticipated, My car was booted & I had to pay $90. We had to wait another ~30 minutes waiting for the guy to even show up to remove the boots. DONT PARK HERE!!!!!!! Now I know why the lot was more than half empty. read more