We reserved online for reserving our two cars with their monthly rate while we were staying in CBD…read morenearby. We arrived and called the number as directed (during business hours) & no one picked up. We called the other number & was just told we need to wait until someone showed up. 20 minutes later, the person working the booth walked up and got upset with us in "not reading the instructions right" before purchasing. We told him how we found the option, offered him to read what we read, & he said "no it's right there, you just didnt read it" and didnt care to explain. I spent time during this exchange and afterwards looking online various ways and there is not one site that says that. Then he told us he had been "running around the last 4 hours" and that we were basically inconveniencing him for showing up on the hours of his work day. "Can I take a break first ? I can't do this right now. I can refund you and look at places you all can park but I promise it's not a spot you want". It was not the lunch hour yet either. We decided to give him a hour to himself to sort out his emotions on his designated day to work which he was amenable to and "I'll be here all day". We stopped by the PMSI management company of the garage (a few doors down) and the front desk was empathetic but did not care for us to escalate it to someone and just said "he is the one who runs things" at the garage. Clearly their level of professionalism was enabling staff to perform at the level that we were experiencing. We came back around 4pm and he wasn't there again. He showed up then stated he only had 1 spot "and it's so narrow no one wants to park there. One of our staff gave it up this morning and it's just hard to get out of it. You're welcome to go take a look but I promise you won't want it". We looked around and there were plenty of available spots per the app and in plain view, beyond this security gate one would go through (after receiving the access card). The spots were all extremely narrow but this guy swore up and down no spots at all were available unless we were going to apply for the apartments (4 winds or the strand) "I have a lot of spots for that though". Clearly this guy had some particular opinions of us already or was feeling some way the day we went in because that was the strangest thing I have ever noticed or experienced. Since he was so adamant on how we could go look ourselves & how much the spot was bad, we decided to save our valuable time and asked for a full refund and found a better, user friendly lot for our vehicles instead. Looks like some people had odd situations in the past yet I recommend going somewhere else that will respect your money and time more with less attitude.

Kept my car safe while I explored New Orleans. No hassle. Easy access. Has elevator. Centrally…read morelocated.

My experience with La Quinta Inn & Suites by Wyndham and Premium Parking…read moreOn July 4th, 2025, I trusted the valet service at La Quinta Inn & Suites by Wyndham in New Orleans with my vehicle- Lexus GX during my trip to the city for Essence Fest. While grooving to the amazing vibes of GloRilla, I received a call from Valet Parking informing me that my car had significant windshield and surrounding damage while in their care. When I returned, my vehicle (a) had suffered significant windshield and surrounding damage. I am so disappointed in both La Quinta Inn and Premium Parking for their lack of accountability. Despite recognizing my vehicle was significantly damaged while in their care, both parties have repeatedly refused to take full responsibility for ensuring the damage is fully addressed. I'm sharing this to warn future customers and to encourage accountability. If you plan to use valet here, please be aware.

DO NOT PARK HERE - YOU'VE BEEN WARNED Location: Premium…read moreParking - P218 (218 O'Keefe Ave, New Orleans) My vehicle was broken into at this location, and several valuable items were stolen, including my cosmetology school supplies, iPad, and personal equipment for my business. I filed a police report and reached out to Premium Parking for help -- not only did they refuse to take any responsibility, but they also made it clear they don't monitor the lot, don't offer security, and won't compensate you no matter what gets stolen. There were no visible warnings about the lack of surveillance when I parked, and for $40, I expected basic safety. Had I known this was a high-risk, unmonitored lot, I would've just paid a few extra dollars for valet with the hotel. I'm a student building my business -- this set me back in real time. If you're visiting downtown NOLA, especially for an event or overnight stay, do not risk it with Premium Parking. They advertise convenience but offer zero protection for your property. Be smarter than me and park somewhere safer. Signed, a disappointed -- and now out-of-pocket -- paying customer.

This is where our Uber dropped us for the Cemetery #1 tour. Staff were super friendly, it's…read morespotless, there are visitor staff to help you with maps and get your bearings, a small cafe, clean bathrooms, and the cemetery tour area in the back where you check in. There was a ton of parking here as well and it's easily walkable to the French Market and some other things nearby if you want to park here (which we didn't need to). They have a cute gift shop and you can walk a few blocks and get on the streetcars as well to ride around town and explore the garden district if you'd like.

Great place to chill grab a cafe learn some history. We decided to buy a cemetery tour. We are…read morewaiting for our tour guide

Felt safe enough. Could smell cleaner but goodness knows what goes on there. Convenient to plenty…read moreof what NOLA has to offer

I'm paying $70 for 3 hours when they are offering 12 hours for $84. This is unacceptable, when I…read morehave no reason to be in this space this long. Now if I could use the credits in another location that meets the time, I would agree!

Paid for 9 hours of premium parking just to avoid the risk of getting booted, which already set the…read moretone for the experience. Unfortunately, there was no one on-site to help answer any questions, which made things even more frustrating. I tried calling the number posted, but ended up stuck on hold the entire time--though I'll admit, the hold music was pretty good. Overall, the lack of customer support and unclear process made this more stressful than it should have been. Would not recommend.

Handicapped space with no pay signage direction booted my handicapped veteran tagged vehicle for…read moreplate not in system. Near $200 later we got our car, and learned that our research of the NO, LA handicapped parking payments only applies to public parkin.

I have contract parking withdrawal s from my account and yet Premium Parking has booted me three…read moretimes and sent four parking tickets. I have tried to deal with this digitally to have a record of correspondence. I've called also. I am told that two accounts have been opened in my name but that rhe person on the line has corrected the information. Apparently not! I'd love to be done with them but they own all the lots around here.

This parking area is with the hospital. It's very accommodating to it. It looks tight when you…read morefirst go in but it's not. The security for the hospital is around so it's a safer choice of parking. Highly recommend.

Premium parking is one of the highest priced, lowest quality parking services. Their lots are not…read morevery clean, not secure, and not very well maintained for the outrageous high prices they charge to park. Combine the low quality experience with the outrages fees they charge to pay in the app, a service fee AND a surcharge fee, on top of the $52 to park for a few hours. It's cheaper to just park at a public/free lot then just uber.

Over priced. No security. Broken lights. Make sure to use your full second amendment to its fullest…read moreextent