Only used for service of generator not installation. I purchased home with generator and this company and previously serviced it so i thought I'd continue. HOWEVER, Lori is incredibly rude and thinks she is doing you a favor by servicing your generator. I specifically told her tech not to replace battery we would do so ourselves as we can do so at a substantial savings. He changed anyway without my knowledge. Cha-Ching!$$$. When I called to inquire about this she said I was lying and I should be happy to pay more because of stellar reputation. Which upon researching further on google is not so stellar. read more

Tech did a good job. However, the cost is outrageous, 260.00 labor for one hour. Parts cost $50.00 more than buying them out right yourself. Stay away from this company unless you have no other choice. I would have felt better if the tech would have shown up with a gun and a mask at least then have known I was going to get robbed. read more

I wish I could give a ZERO. DO NOT HIRE PREMIUM POWER IN CONCORD, NC! I'm writing to dispute the bill of $266.88 from Premium Power. Lori ​Clay ​ & her dad, Mr. Clay, own ​Premium Power in Concord, NC​ . They are both trying to charge me $266.68 for NOT repairing my generator. I talked to her on the phone 3 times telling her what's in this email. Th​e invoice shows they checked the Control Panel and said it was fine. I found out later from CRP Electric, the Control Panel was NOT fine. I needed a new one, but Premium Power didn't catch this problem. Needing a new Control Panel was the problem with the generator. CRP Electric figured that out. Mr. Clay, of Premium Power, said it had compression problems. That wasn't true. Mr. Clay said my propane was bad. I called Energy United, the propane company, right in front of Mr. Clay. Energy United said propane never goes bad. Mr. Clay said my propane gauge was broken. It wasn't. Next, he said the tank was empty. It wasn't. It had 70 gallons of propane. The tank holds 100 gallons. Mr. Clay & his assistant, Gary, said the air coming out wasn't propane, because they couldn't smell it. These men are older men who could've lost their sense of smell. Gary is 75 years old. Mr. Clay looked around 65-70 years old. They were wrong about the smell. It was propane coming out. Mr. Clay said they can't figure out what the problem is with my generator. He said they need to remove the structure, take it to the shop, connect it to the diagnostic machine, see what the diagnosis is, then repair it, bring it back to me, reinstall it. He said that would cost well over $1,000, plus the $266.88 they were charging for NOT repairing it. I said no. I'll find another option. He tried to make me feel bad after that & said, "Well, ya know, Miss Allison, it is a luxury item." It is an item I have for my sick & elderly Grandparents when I was taking care of them. It was detrimental for their life when our power went out. Grandpa was on oxygen. We needed heat, light, water. It doesn't matter what they reasons are, it's something I have & I want it repaired, but not for thousands of dollars. Mr. Clay told me I need to call Energy United for them to see if the problem was my propane, gauge, gas line, external regulator. Energy United came out here for a safety check. The invoice & recepit from the visit is in this envelope. It shows what Energy United tested. The results were there weren't any problems with my propane, propane tank, gauge, gas line, external regulator. It was in perfect order. Ted of Energy United referred Randy Propes, owner of CRP Electric. Ted said they can repair the generator. They install generators regularly. Randy & his assistant came to my house. He said if they can't repair it, they won't charge me. (Unlike Lori & Mr. Clay of Premium Power) Randy also said he would never remove the generator from the home. He said that is not standard. He said he would take it apart at my house to fix it, if he needed to. He didn't need to. Within 10-15 minutes, Randy discovered it was the Control Panel. They installed a new control panel right then, changed the spark plugs, serviced it, and were finished within 45 minutes. That cost $601. The Control Panel cost $411, $150 was for the other services they provided to me. It was worth, because they repaired it. That was in September. Today is November 16, my generator continues to work well. I shouldn't have to pay Mr. Clay & Lori of Premium Power for wasting my day & not repairing my generator. Mr. Clay missed the problem. I have a feeling if he removed it and got it to the shop he would say it couldn't be repaired and tell me I'd have to get a new one for $10,000. I also had to spend $53.42 for Energy United, because Mr. Clay said to have them check the propane. That was unnecessary, since there were no problems with my propane. Please agree to my dispute and tell Lori Clay & Mr. Clay of Premium Power they shouldn't charge me when they didn't provide me a successful service. read more