Nothing "premium" about this company except a premium amount of delays and unprofessionalism. 2 projects started in 2022 still ongoing to this day. All they have completed is the demo process causing more damage to our building leaving it completely exposed from the demoing. The damage is worse now that premium has laid their incompetent hands on it. It's now summer 2024, and I've now hired a new contractor to finish the job they couldn't finish after 2 years. read more

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Insurance repair contract 2024 / 2025. With out being informed Premium contracted the work out to a third party. On noticing work being done I contacted Premium. My contact knew nothing about it. Soon there after the the 3rd party contractor introduced himself and Various subcontractor trades started work. The initial framing repairs were of such poor workmanship, I had to remove the workers from the property. No supervision or inspection was carried out on framing, siding, roof, paint or gutters until I seriously complained. All work had numerous do overs. I'm somewhat familiar with construction. Others beware. read more

rating would be zero if I could. This is a water damage claim. Claim was opened early January 2024. To date, the damaged walls have been opened up, carpeting removed, furniture has been removed into storage. The apartment is not livable. Today is June 3rd 2024, I've heard nothing but excuses and lies regarding start and projected end dates. Waiting on Permits and Approvals.....has been one their favoured excuses. How many permits are required to replace carpeting, small sections of duty walling and painting? Do not deal with these people! Run the other way! read more

They are unqualified and do structural work without permits, city approval or inspections. If you want a carpet remover to rebuild your home or structural walls they can do that without permits If you want it done properly stay far away he has no problem sitting in front of 40 people and straight out lies blatantly about his repairs and not structural load bearing. His report and comments to a homeowner that same day state the complete opposite Jay Scofield. You are a complete scam and I urge anybody dealing with Jay or premium restorations to not walk but run the other way. First you should ask for their certification and credentials and that should be enough to realize they are not qualified. If you read all the real 1 star reviews on google and better business bureau you will realize the common trend of terrible work. read more

Hi there, We Just wanted to say what an excellent experience we had with premium restoration. Jace Reid was top-notch! Totally professional and a pleasure to deal with. He made the whole process of renovations easy for us when we were feeling overwhelmed. thank you so much Jace! Shari Vizzaccaro read more

Water damage claim. Premium Restoration is over-stretched, under resourced, unqualified and unreliable. Quick to tear things apart in remediation stage using unskilled, unsupervised labour, leaving unnecessary damage. No comment on restoration as they left us hanging for all repair work, after promising to do it. We ended up doing the restoration ourselves. Seems to me Jay Scofield and Sarah Dunbar of Travelers insurance collude with each other on the remediation work which is paid directly to Premium. The insured client is given a low ball assessment for the restoration work which Premium Restoration (having made it's money on the remediation) then ignores. Very unpleasant experience. Stay clear of both. read more

So bad!! Lies, don't follow up, bad work, no communications. He talks like a recorded message. Really bad experience for a small flood job that he can't fix. Rather he takes side jobs, do them before the first scope and manage to do awful work on that too. How much can an insurance claim go wrong? Well, you can multiply by lots by using him. I suggest you stay away form Jay Scofield and look elsewhere. read more

This software is awesome and I was going to try it out I didn't expect it to be so good, I will share it with my friends

I am incredibly grateful to have found Jace Reid, Premium Restoration, when I was navigating an intensely stressful water damage insurance claim earlier this year, with black mould and extensive repairs needed. My insurance company dispatched their "preferred contractor" to assess and quote, and I came to realize that they were trying to scam me, so I fired their contractor and did extensive research to find a reputable, trustworthy restoration company, and an equally reliable project manager. This led me to Jace. I interviewed him over the phone and was impressed with his answers to my very direct questions. He asked to look at the site before doing an official assessment and quote. When I met him, I could tell that he was a very detail-oriented person and that he really knew his stuff - meaning not only water damage claims, but also how to deal with insurance companies. Over the next several weeks, Jace was very responsive, getting back to me promptly every time I had a question. He understood my stress, was very supportive, provided expert guidance, and ultimately, a very thorough quote. I could tell that Jace was on "Team Linda", and thanks to him, my insurance company approved his quote, which was more than 3x the original quote from the "preferred contractor". My suite has since been restored to safety, and it has never looked better! I highly recommend Jace and Premium Restoration, and I feel very indebted to him/them. read more

My husband and I suffered a massive water loss. Our Insurance Broker recommended Premium Restoration. Insurer Adjuster wanted us to go with another company. I am glad I listened to my Broker. Our Project Manager and the entire Premium Team were amazing. Genuine and caring for our well being and our home. They went above and beyond. Highly recommend Premium. read more

We had a terrible experience with Premium Restoration. Our job was not supervised properly or at all. Multiple things had to be redone multiple times. Staff and contractors do not seem to have the credentials that they need to do the job. I hope that you never have to get involved with this company. read more

Here's hoping, for your sake, that you have no idea what a restoration company does. I didn't, until we had a pipe burst in our flat while we were out of town. The insurance company called Premium Restoration, and not even my mother could have cleaned better than these guys did. (No offense, mum.) Seriously, OCD-style, meticulous work. I hope you never have to call someone to repair flood or fire damage. If you do, do not pass go: call these guys immediately. read more