It's rare these days to be able to call a company where real people answer calls and have the…read morepatience to listen and take the time to explain the options. Alan, the Project Manager from Genesis was exceptional. He is knowledgeable, professional, and kind, and shows a genuine desire to help people. He came right at the appointed time and was thorough despite his busy schedule. He came to assess if there was too much moisture still in the ceiling drywall from water that had leaked into the suite below mine a week earlier and provide an estimate on the cost to do repairs. Alan double-checked and triple-checked using his various tools. He was very patient to answer all our questions to our satisfaction. I highly recommend Genesis and will use their services again.

Genesis Restorations provided thorough, accommodating, and overall excellent service throughout our…read moreexperience with them as they renovated our clinic. The additional considerations required to do renovation work in a clinical space were managed smoothly and Genesis was able to fit the work required into our limited time constraints. We were able to navigate the city, infection prevention, and other contractor needs with ease because Genesis took on the brunt of the coordination efforts. The space was left looking even cleaner than it was prior to the renovation and we never had to worry about the work interfering with our patient care. Much appreciated, genesis!

Exceptional experience working with these folks. Having to do an emergency restoration project…read moresuuuuuuucks. Excel Restoration has a full team for every part of the job. They drove it all forward, coordinated all trades, kept me up-to-date on everything I needed to know and sign off on, handled my concerns clearly and with warmth and politely chased me down to keep things on track when I checked out of the project cause it was clearly so well handled. I didn't have to manage, wrangle or stress, and the attention to safety and quality was great.

Very good guys. Added value to my home, trust them 100 %. I could not be happier Thank you Brad.read more

Sent a bill for more than double what other contractors estimated as the scope of work, refused to…read moreexplain what they were billing for (everything listed as "line item"), left the house in an extreme mess, and were rude and unprofessional.

From the owner: We are a Full Service Emergency Restoration Company Based in Vancouver…read more We are Vancouver's premier providers of restoration services in the B.C. lower mainland area. Our goal is to provide you with the very best Vancouver restoration services with an emphasis on customer service. We understand how overwhelming sudden unexpected events can be. We are ready to assist you with your flood and water damage, mold remediation, fire restoration, wind storm damage, or other catastrophe cleanups. Our team is here to make those situations as simple and easy as possible. Services: Flood, water, mold, fire, wind, grow-op restoration and air purification for new homes.

We had a flood so this was a difficult time for us. SAH was really amazing. They communicated…read moreclearly and showed us they really did care about our home. Everything was completed in a timely fashion. Thank you SAH. We are very grateful.

From the owner: S.A.H. Disaster Restoration Services Ltd. is an Emergency Water, Fire, & Flood Disaster Restoration…read moreContractor, Biohazard Hazardous Materials Contractor, & Repair Contractor for home and business owners, strata corporations, strata agents, property managers, building managers, & insurance brokerages or insurance adjusters. We are available 24 hours a day, 365 days a year, & always ready to respond to your emergency restoration service call. We provide full service emergency response. Our technicians specialize in water & flood damage response, sewage extraction, fire & soot cleaning, wind and hail damage, asbestos abatement, bio hazard cleaning, mold remediation, drug decontamination, carpet cleaning, break & enter repair, & trauma scene decontamination. We maintain certification through the IICRC and are an accredited Better Business Bureau firm.

These guys were exceptional, especially Kyle who oversaw the project. The communication was great…read moreand everything proceeded in a nice orderly fashion. I would use them again for sure.

From the owner: Established in 1971, we are the "Longest Running Insurance Restoration Company", servicing the…read moreGreater Vancouver & Fraser Valley area. We are locally owned & operated, offering full restoration services.

Oh man, these guys are amazing! Joe has been so helpful and informative and Adam has kept me…read moreupdated pretty much daily on everything they are doing. I feel so blessed to have a company that cares about the work they're doing and the people they're helping. I will be recommending them to anyone in need of a restoration company. I've dealt with other restoration companies in the past but I've never had a group of people so invested in their quality of work and customer service like Epic! Thank-you, guy!

Great customer services - very knowledgeable staff all ready to help and will help you get your…read moreproject done not just safely but also within budget! Will be using them again as well referring them to family and friends!

Their workers have no regard for other people. They've been working near my place a couple of…read morenights this week, and the workers sit outside and talk so loud at 1am that anybody nearby isn't getting any sleep. It's like they think it's the middle of the afternoon at the beach. I bet they wouldn't behave like that in front of their own homes or with their own neighbours.

PPD Restorations was hired by a third party to perform work at our home. The third party signed the…read morework order and agreed to pay for the service but apparently did not pay. PPD Restorations then start coming after us for payment with threats of involving collection agency. Everyone wants to be paid for honest work, that I can understand, but threatening us because you are having difficulty collecting from another customer is not cool.

Well, after 4 months of ripping the ensuite apart for NO reason other than a "make work" project…read morethey finally showed up today March 1st, 2023 and it took them 1-1/2 hours to repair and replace the vanity. Now we will see how long till the plumber shows up because, well, "they work on their own schedule you know". No I didn't know!!! As for the carpet that was floating in 1" of water, well, well, well. What about the carpet was the reply. And this "joint", company is too good a word for them, is not a member of the BBB and should never, never be allowed to join. Their should be a spot for -0 stars. Bottom of the barrel is this place!

We had you service our building in Richmond at Rivers Reach on June 9th. It was a treacherous 5 or…read moreso hours of the worker viciously slamming our neighbors door non stop for hours on end. All of the residents were disgusted and annoyed! Have you no manners common sense or respect! I will make sure our strata never deals with you again!

Unprofessional. Not responsive. Take on too many jobs and can't service their clients.read more

They send me an invoice for $1442 for an electrician to remove only 11 spotlights which took him 15…read moreminutes to do so in total! This company is a rip-off and does whatever it takes to milk you. My honest advice is never to try them at all, you will regret it.