FRANNY FRANNY Franny was so beyond amazing at the Pendleton…read moreLes Schwab. I stopped by on my way to Idaho to get my tires rotated and Franny treated me with such kindness and was very truthful when he said it was time for new tires. I was all in, and he really saved the day and the rest of my roadtrip. He made us feel so important, and I could tell he loves his job and cares for other's wellbeing. He made the process so relaxing and FAST. This kind of help made me want to drop everything and move to Pendleton! Thank you to Franny and everyone at Pendleton Les Schwab. You're amazing Franny!!

A flat tire 400 miles into a road trip is stressful enough. After AAA quoted a multi-hour wait, I…read morecalled the nearest Les Schwab for help: the La Grange location. They informed me they would not come out to change my tire and that I should wait for the tow truck. However, the Les Schwab in Pendleton is incredible! When I called, Francisco Perez drove out of his way to change my tire roadside. He was a true professional, and his help allowed me to drive to their shop, where they promptly installed a new set of four tires. They turned a potential nightmare into a minor delay and a sale. A huge thank you to Francisco Perez and the entire Pendleton team for exceptional, above-and-beyond service.

Buyer Beware - I'm exposing this shop publicly so that you don't get cheated and taken advantage of…read morewith your hard-earned money like I did. I depend on my car for work use to support my family of 6 kids. I took my car in for a major repair that costs over $2,000 and exactly 1 year later the exact same parts failed in the manor of why U took my car to The Shop in the first place. When I took my car back the shop owner refused to do anything about it, nor tried to warranty anything. Is this the way a local business is supposed to treat a small town working man? It gets even worse with what I actually found out. The parts that failed weren't even new parts that I paid so much money for, after getting several professional opinions from other automotive shops, including the one that actually fixed it right. I found out that the parts were no way only a year old as the bolts and components were completely rusted out and shown much more age with the condition they were in, to be in the shape and appearance compared to other like parts and components of 1-year in age. Of course I went back to Ron, the owner and confronted him about it, he actually escorted me out of his place of business and went on in denial of the whole thing, and literally was happy to wash his hands of the whole thing, like I was a nobody. And since I also found out that taking him to court would cost more than what I would get back in restitution, I'm going to let every fellow Pendleton local know if The Shop's deceitful ways so that you can trust someone else with your car. If your car is scheduled to go to the shop, do yourself a huge favor and go get it right now to take it somewhere else, and If you are already stuck with using the shop because they are already working on it, please inspect what you expect, because they don't honor their warranties, if they actually have any, and don't get used or so-called refurbished parts like I got. I will be also posting pictures to edify this post for credibility and authenticity that this is a true and accurate review of this local business; The Shop of Pendleton, Oregon.

$45 to fix a punctured tire…read more Seems high, Les Schwab does it free. Wait a minute ... looking at the bill we realize how padded it is. What do you think? $5 for Haz Mat? Another $5 for Parts. Hmmmm ... it was a small bolt in the tire. The Flat Repair is $35, the rest is pure hogwash. Beware of the business practices of any business that would charge superfluous and ridiculous charges like these. Thus is a small tire shop in Pendleton, Oregon. A rip off. Won't return.

I recently had a blowout and needed a new tire. I called up and Jake told me he would order a tire…read more I went in the next day and got a new tire, an oil change and some new wipers! Staff was very nice and professional. I enjoyed the nice waiting room, and also the Bi-Mart across the street to do a little shopping to fill in the time. It was a good value and quick service.

I took my car there for a simple part replacement. The A-hole that runs the place quoted me one…read morehundred bucks to do the job. I should have gotten it in writing. He calls me saying the car is ready. I get there and the car is in the Bay with the hood up. He tells me they had some issues and I owe him $364.00. He said pay it or he would take out the new part and I could go elsewhere. I was set up. So ... I paid the bill and politely telling him where he should put the check. Long story short... Go anywhere else but DON'T GO THERE. Pendleton Tire SUCKS. They will Rip You Off.

The service was exceptional. Yesterday I was there with my old Chevy Astro. It was staying for 2…read moremonths at one place and I needed to drive it to another coast, long way. So I needed to check everything and make sure car is ready for the trip. Guys did a great job. They checked everything, found lack of fluid of windshield and refilled it. Wait time was small. And the most great is price! Everything just for nothing ($29). Personnel is well qualified and very friendly. When I asked to check my windshield again, they spent some time for free and showed me how it works. I recommend this place to everyone.

We were traveling from Idaho back through to our home in Oregon... we ended up getting a nail In…read moreour drivers side tire about 20 miles outside of Pendleton we called this Walmart in advance to be certain they had the ability to patch the tire even after putting a plug into the tire. They told us they could, we get there and they take all our information down for the vehicle and tell us they can do it In a half hour we drop our fully loaded trailer and wait about an hour and then they come out to tell us they can't do it because it's been plugged already Even though we told them that from the very beginning so we then had to load up our trailer hook it back up and find somewhere else to patch a tire and wasted over an hour of our time while we are trying to travel back home. Every employee there didn't know anything about their own line of work I would not recommend this place for any auto care needs.

I always get my tires here. Everywhere I go if I have an issue they are in every town I've traveled…read moretoo. Always ready to help if you have an annoying small leak or need a patch

My husband & I had a tire issue in La Grande...unfortunately they did not have the tire we needed &…read morerecommended we go to Hermiston store. We called Kelly at the Hermiston store & she confirmed they had it. On our way to Hermiston, she called & said the Pentelton store had what we needed plus it was 30 miles closer! Thank you, Kelly, for not only listening to me...but going above & beyond to find a closer tire store to us. (Driving on a donut tire is not fun on the freeway) employees, like Kelly, make my family customers for life!

I just wanted to say a huge thank you to the amazing staff at Les Schwab! My tire had a nail in it…read morenot only did someone come out to help me put on a spare but, they even taught me how to change it myself! Also, they were able to patch my tire so I could get home safely! Amazing 10/10!

I needed a new set of trailer tires and wheels for my enclosed trailer. One phone call and they had…read moreit handled. They asked for photo of the current wheel and tire combo to confirm sizes and that was simple enough. When I arrived for install I added to the job by requesting the wheel bearings be done as well. They were quick to agree and the entire job was completed in just about 3 hours! The trailer looked great and it towed 1500 miles like a dream, no problems at all. Will be coming back again to up date the tires on another trailer. Great experience at this shop.

I always have stellar service when I take my vehicles to Rock and Sons. They don't overcharge or…read moretry to sell something I don't need. I have always felt respected and important when I do business with them. My only complaint is minor: I set up an appointment a week in advance to bring my car in. I took it in and gave the key to the only guy there (it was 7:30 AM) and went on my way. The only correspondence on my vehicle for the rest of the day came through my husband, who never called them or set up the appointment. Of the two of us, I am the one to talk to about the car. It really isn't that big of a deal, but my husband isn't a car guy and I would have liked to have been the one they called.

Still no reply on possible warrenty request on tires turned in to Rock and Sons for possible…read morerefund, Ironman Tire Distributer could not verify if tires recived. HELP any answer will do!!!

We had a situation with an extended tire warranty: One tire sprung a leak while our daughters were…read moreout on the coast with family, and since there were no Commercial Tire Centers out there a local shop got us some used tires to get them over the pass to get home, but we found those weren't quite synced and the shuddering was very bad. I won't go into this part too deeply, but we had some rather infuriating experiences with a different Commerical Tire store and the Reagional Manager, whose office is in this La Grande Sstore came to our rescue. Since our car has AWD and all of the tires need to have the same tire depth, all 4 tires had to be replaced. He made it right again, got us back into new tires, honored the warranty and even rechecked the alignment completed an oil change free of charge for our troubles. I can't say enough for his professionalism and integrity he really pulled us out of a tight spot and that says volumes about this La Grande store and how it is managed. I will always come back right here in La Grande because he put the trust back in our customer relationship!

If you're female I highly recommend going to Les schwab. I went there and waited well over an hour…read morewatching golf and the only magazines they had were hunting and amo. Finally couldn't take it and left without getting my tires on rims switched. Not everyone has the ability to leave their car to get the tires changed. Disappointed but the boys at les schwab did not. Got me in and out and the staff was friendly and lord help me no golf on the tv.