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We did a day trip to Windsor Castle, stone henge, Lacock, and the Roman baths. Our tour guide was John, he was fabulous. It was super convenient to have the transportation set up. We ate at the Red Lion in Lacock, it was a 2-3/5 but the staff were great. There is food at each stop which is convenient since lunch is not until late afternoon. Don't expect much time at each stop. We only got 45 minutes at Windsor and by the time we got to Bath all of the shops were closed and we wouldn't have had time to go through the museum so we didn't get to see the baths. Other than that we really enjoyed ourselves, driver was great, tour guide was nice and humorous.

The Stonehenge, Windsor Castle, and Bath with Pub Lunch in Lacock with Premium Tours turned out to be a very interesting experience. We got to the starting point early despite a time change (thank goodness for cell phones that know everything). We had Ava as our tour guide and Carlos as our driver and there was never a dull moment. We got to Windsor Castle first and got in line with other tourists from other tour companies. We took lots of photos while we waited and even ventured off to see an old church that was nearby. Once we got the castle grounds were told how much time we had and allowed to roam freely on our own. The castle is beautiful and time flies when you are having a great time. We then went to Stonehenge and Ava gave lots of use and interesting info as we made our way there. Lunch was a bit late in Lacock, but it is a lovely town and my husband and I enjoyed touring it. After that, it was on to Bath where we also took in some phenomenal sites. This is a long day trip and by the time we got back to London it was pretty late. But it is definitely worth the time and energy we spent seeing so much beauty, including two world heritage sites.

Had an amazing tour with Nicholas and driver Miguel. Was a once in a lifetime experience at two UNESCO sites that could not be seen properly on a screen. Such an exceptional experience. Nick was so knowledgeable about the two sites bath and Stonehenge. Lots of good jokes and Nicholas and Miguel seemed to feed off of each others energy. We had a great time with lots of laughs and the best part was how timely and on schedule we were. The group was polite and respectful and TIMELY. I cannot stress that enough. Don't be that dude who derails the trip by making the group wait for you. Nick was so nice and even gave us 5 min after the allotted time to make it back for those stragglers . So if you get left, it was all on you. Be an adult and take ownership for it. Anywhoo five stars and Nick has Iived in London all his life so has a lot of good recommendations for sites, food, and fun facts! Highly recommend!

Peter from Enfield was our tour guide extraordinaire. He clearly loves what he does, which showed in his enthusiasm, knowledge, humor, and wit. He's a non-stop talking machine, but manages to do so without aggravating my tinnitus. I chose the Stonehenge tour, which included the special inner-circle access. I selected the afternoon departure (there is a morning option, but damn it leaves early. Blech!). The sequence was: the city of Bath for a tour of the Roman Bathhouse, then to Stonehenge, then to Lacock for a final meal. For me, the Roman Baths was the least interesting, though I know a lot of people will like this sort of museum visit. You get to walk through a well-organized museum with an optional audio guide. Some of it was interesting, but some of it was just boring 'museum stuff' I was much more fond of walking around the city itself, and trying out a pastie from a place recommended by Peter. It was absolutely delicious. You don't get a ton of time, but I felt it was just enough. The Stonehenge tour is certainly the highlight. Getting into the circle, up close and personal with the stones, is a must for Stonehenge, in my opinion. They will have their own dedicated guide here which is hit or miss according to Peter. I thought initially that the large group would not make for good photos, but you get about an hour and at some point, it's likely the space will clear enough for a people-less photo.. not to mention everyone is trying to get the same photos so people are normally good about vacating an area if you want a photo. They also divvy up the groups in consideration of this. By the end, it didn't feel crowded and it will only be with people from the group you started out with on the bus. The village of Lacock is the (in our case dinner) stop of the tour. The food is not terrible, but extremely average and very overpriced. Very clever that they won't list prices anywhere beforehand. There's no obligation to purchase food, but I expect their main source of income is the few tour groups that come through, so it is expected. If there's time, you'll get a quick tour of the village with Harry Potter locations included. Since it is a village with actual residents, it felt a bit intrusive to me, but I suppose HP fans gotta HP fan. Even the bus ride is entertaining, as Peter will point out an immense amount of sights along the way. How does he know so much? But he also gives everyone sleep time, so don't worry about hearing him blab non-stop. At the end of the tour, on the ride home, he even will come up to each tourist and chat with them for a while. He really adds such a nice personal touch. I have to give him perfect marks. Shoutout to Sean the driver as well, whose driving skills are unparalleled. Keep in mind if you choose the morning tour, the sequence of stops will be different. They also make a point to say that stuff happens, and there's always a possibility the tour will be imperfect due to unforeseen circumstances like traffic or weather. In our case, it was flawless, but they definitely run a tight ship. Don't be one of those... according to Peter he's left plenty of people behind, ha!

I was planning a day trip to Stonehenge from London and after doing research on tour groups, I decided to go with Premium Tours (over Golden Tours and Evan Evans Tours; all were comparable). This review is for the Windsor Castle, Stonehenge, and Bath trip, which ended up being one of the highlights of our London vacation. Our tour guide was Richard with bus driver Chris, and they were both great! The tour was well organized; Richard kept us on schedule and was informative about each point of interest. Since tour guides were not permitted to spew facts inside the venues (since it would be too chaotic with the dozens of tour groups there at the same time), each stop had its own audio guide included. Both Windsor Castle and Bath provided a digital audio guide with headsets, while Stonehenge had a QR code to download an app and listen on your own device. However, the DIY audio guide method does require you to pace yourself and make sure you get back to the bus on time. Premium Tours has the tour set up so that you arrive at Windsor Castle slightly before it opens. It requires some queuing, but this gets the day going quicker to allow for ample time at all of the sites. This efficient level of planning was one of the reasons that I decided to book with Premium Tours. Admittedly, some of the stops felt rushed (you will NOT get to read and study every object on display at any of the museums with this itinerary), but we were generally able to see what we wanted to see in the time allotted (and that's the trade-off of going with a tour group - you pay for the planning and transportation convenience but on someone else's schedule). They did provide us with a fair amount of time at each location. For example, when we arrived in Bath at 3:35pm, we were given exactly two hours, until 5:35pm to be back on the bus. One could've easily blamed traffic for the delay and given us until 5:30pm, but no complaints about giving us a full two hours. A lot of other people on the tour group were able to breeze through the stops with plenty of time for them to visit the attraction, snap some pics, and explore the cities, grab a bite to eat, shop, etc. A couple things to note: - while it's not their preference, if you're not at any of the meeting points by the designated time, you will get left. (This seemed standard across all tour group companies.) - the first meeting spot at Victoria Coach Station is a bus hub for many tour groups. Make sure you know the name of your tour company and the tour stops so that you get in the right line. For example, there was a Windsor Castle, Stonehenge, Bath, Lacock, and pub lunch tour with Premium Tours (their most popular tour) which was boarding right next to our Windsor Castle, Stonehenge, and Bath tour group. The tours are similar but still different, and if you're not in the right line, your name won't be on their list (obviously), and you can't get on that bus. - this type of bus tour - three stops in one day - is not for everyone. If you want to take your time at any of the one stops, choose a different tour that allows you to fully explore each place. If you are someone who wants to listen to the entire duration of every clip for the audio tour, this tour style is not for you. - while we did opt to pay for all admissions when booking the tour, you are able to opt out of some entrance fees if you just want to explore the towns instead. A few people in our tour group decided to walk about Bath instead of pay for the Roman Baths entry. - the bus had a bathroom (recommended for emergencies only); no charging ports were available on the bus (but none were promised). Onboard WiFi was advertised but it didn't work for me. They requested no hot food/drinks to be consumed on the bus - they did enforce safety and requested everyone buckle up while riding - we were allowed to leave stuff on the bus at each stop. I took advantage of this and was able to travel light at each stop; the bus was locked and I felt safe leaving my things unattended - while there are places to grab a quick bite at each stop, it cuts into your visiting time at the attraction (and could be a tourist trap), so bring snacks or a bagged lunch if you want to save time/money - the drop-off location (Gloucester Road underground station) was different than the pick-up point (Victoria Coach Station) - this was clearly communicated when booking the tour, stated on the confirmation booking, and reiterated by the tour guide. At the end of the trip, our tour guide Richard went above and beyond and made sure everyone on the bus knew what route to take to get home (shout-out to Richard!) I would book with Premium Tours again.

I recently took a solo trip to London and decided to book the tour to Windsor Castle, Stonehenge, Bath, and the pub dinner in Lacock. It was an amazing and very packed day, I got to see so much. The tour guide Steve and driver Christian were both amazing and made the day so much fun! All of the stops were amazing, and the little visits made me want to go back and explore even more! I will definitely book another tour next time I go back! I also have to say I felt totally comfortable and safe going on this tour alone!

Premium Tours was excellent. Two words: Nicholas and Ricardo . Nicholas (guide) and Ricardo (driver) made our trip a great experience when they took us to Stonehenge, Bath, Lacock, etc. Nicholas was super awesome in keeping my son engaged when we thought it would be the "boring" part for our first visit to London. Nicholas was very efficient in making sure we are all on time from the start (one of the first groups in, first out) to ensure we spend less time in lines and for us to enjoy the next parts of the trip...at the end gave us a bonus tour (keeping it a secret for u to find out when u book with them). Meal at Lacock was also delicious. One thing I regret is that we should have taken this tour at the very start instead of the end of our London vacation coz Nicholas had very heartfelt tips for a great London experience.
13 years ago
We used Premium Tours twice in the week we were visiting London. It wasn't their fault that a line took 1 1/2 hours to get through to see Windsor Castle, however, because they had to rush along the "morning tour" to get the afternoon tour people to Buckingham Palace, we were really disappointed in the timing and planning. The WORST PART was, on our return we were given 3 drop off points in the city (on our 2nd day there with no maps) and told we could get the tube, a bus or a cab back to our hotel after they picked us up at our hotel that morning. THERE WAS NO WARNING OF THIS!!!! NEVER, in all the tours that we have done in lots of countries has this happened! The second tour was an all day bus tour with 4 stops, but NO BATHROOMS on the bus! Unbelievable. I wouldn't recommend this tour group....although maybe all of them in London are like this? read more
12 years ago
We couldn't wait to take this tour of Stonehenge, Lacock, and Bath. The only thing is that it's at 5:15AM! But totally worth it. We had to go to a nearby hotel for the pickup and were 2nd to be picked up. We went to another hotel for the final group and then headed towards Stonehenge. There was luckily no traffic and we got there within an hour and a half or so. The tour we booked had a private viewing of Stonehenge from the inside which was outstanding! Because they only allow 25 people inside at a time, the tour was split into thirds, each getting 30 minutes inside. It was truly spectacular to be inside Stonehenge rather than a few hundred feet away on the path for everyone else. The photos we were able to take, especially during sunrise were incredible. It is incredible cold and we went in August, so bring a nice warm sweater or coat. This was one of the greatest experiences in London and I will definitely go back to Stonehenge. After that, we took the coach to the small village of Lacock where we went to a small inn for breakfast. It is very small and with such a large tour, we ended up sharing a table which was okay. You get the option of an English breakfast with toast, eggs and bacon or grilled salmon, eggs and toast, with coffee or tea. This was not included in the price of the tour but everything else that day was. Interestingly, Lacock was the setting of a few short scenes in Harry Potter as well as Pride and Prejudice. We ended the tour with a drive through the countryside to Bath which was the best scenically. Our tour included entrance to the Roman baths which were exquisite. There is a free self guided audio tour which lasts about an hour and a half depending on how much you listen to. After that you have some free time in Bath before heading back to London. The bus back is 2.5 hours so be prepared. Overall, this tour was amazing and very thorough. Highly recommended! read more
12 years ago
Amazing experience! Ross was very knowledgeable, professional and entertaining. Completely exceeded expectations!
10 years ago
Took Premium Tour's Windsor, Bath, Lalock, Stonehenge tour on 06/30/2016, Thursday. Very nice and interesting places and our guide Dan (didn't get his last name) made the day tour a lot more interesting and informative. He provided a lot of information during the tour itself, and more importantly while on the bus. Usually take naps during the ride in between locations, but this time I (and family) tuned into all the info Dan provided not only on the places we were visiting but England and the UK as well. Really enjoyed the day. One thing I'll remember... and this might sound trivial, but this is "customer service" at a premium. We had lunch at a pub in Lalock - needed a glass of ice so approached the counter but the owner and waitress was so busy serving the tour group. Dan noticed and approached me and asked what I wanted, told him, and went back to my table thinking I'd never be served. In a couple of minutes, Dan comes running back into the dining area with my glass of ice. Mind you, this was the tour guide, doing doulbe duty to help the pub's staff. Like I said, this is full and complete customer service at its best. Left a good tip on the basket on the bus after the tour which I regretted later... should have personally handed it to Dan and thanked him for the great day. Hope this Review makes up for that. from Valles family (Jose, Bonnie, Thomas) read more
8 years ago
I really enjoyed this tour. We had to wake up super early to get a bus at the station which was a little confusing and very crowded. Got on the bus which thankfully had AC (not as easy to find in the UK) and the tour guide was super friendly and had a lot of good commentary while we were on the road. We got to Windsor, and had to stand in line to get in because it opens pretty late for a tourist trap. We didn't get much time there and had to leave even earlier because the changing of the guard would have made us stuck inside to miss our bus. Would have been nice to get an extra hour at the palace/town surrounding it. We arrived in Bath a couple hours later and the English countryside was beautiful. Same thing as Windsor, we didn't have much time... so we had to make the decision to spend our entire time there standing in line to see the Roman bath houses or just enjoy the nice day in the town. We decided on the ladder and had a great time. It was also nice to finally get a glass of water in the UK that had ice in it lol. Note - the bus isn't always where they drop you off, so sometimes you have to find it. We got back on the road and had lunch in a small town.. the reviews on the food are negative, but I actually thought it was pretty good... granted, it was waaay after lunch time when we finally ate. We also spent a decent amount of time in this area for somewhere no one really cared about being at. We got to Stonehenge a couple hours later and it was... Stonehenge. The tour kind of reminded me of the cruises I have been on.. a lot of on the road, and small periods of time at destinations. I still think the experience is worth it and I will recommend this to anyone. read more
15 years ago
We took the Stonehenge and Bath tour and opted to use their service to be picked up at a local hotel. The tiny van that picked us up could hardly accommodate the passengers, and the guide company employee sat in the stairwell. This tiny van took us to another area where they dropped us on the street to wait for another bus that took us all over the city picking up more people before we got to Victoria station where they had hundreds of people milling about inside a terminal with no good direction. I wouldn't have minded the hour and a half it took to use their free pickup service if the drivers had told us anything about the city while we just kept driving and driving, but they were more interested in chatting with their fellow tour company workers than their guests. They were so disorganized at the terminal that no one knew which bus they were supposed to be on and at least 15 people who boarded our bus were asked to get off because it was the wrong one. This put us leaving 15 or 20 minutes late. The staff was not very helpful or courteous, and our tour guide did not seem to have any knowledge of Stonehenge, reading the information off of notecards. We were promised a whole afternoon in Bath, but it really worked out to be less than three hours, and the trip back to London was considerably longer than advertised. Again, our tour guide had no interesting information to share along the way, which was a shame since we were stuck in the bus for so many hours ... One of the fellow tourists pointed out Windsor Palace to me. Oh, did I mention that they told us we were not allowed to use the bathroom on the bus? Overall, this was a HUGE disappointment. read more
14 years ago
I only had two days to do my sight seeing and a friend suggested a full day tour. I found Premium Tours on line and selected the Full day Magic of London with Champagne tea at Harrods. It included Tower of London, drive tour, outside of Buckingham Palace, Thames River Cruise, St. Pauls and tea at Harrods. Doesn't include lunch but you can have a lovely lunch in a nice pub selected by the guide or go on your own. I went to the pub and the food and service was good. Lunch was £11. Note - if you want to leave a tip on a credit card you must tell them before they scan the card. Alan, our guide, was excellent. He kept our attention through out the day by his interesting information and funny presentation. Martin, the coach driver, was also excellent. Well worth the money. Just one item - this requires some walking (bus cannot always get right near the site) and would not be appropriate for some handicapped individuals due to stairs (like the Tower of London). To be sure you may want to check out the individual sites to see the availability for handicapped.. read more
14 years ago
Mum and I (from Australia) had a week in London recently and did the day trip to Paris. Off to a terrible start as we had been advised to wait out the front of our hotel for the bus pick-up. Our hotel was on a one-way square, the bus driver drove up the wrong side of the square (we watched him), found it too hard to turn around, and so decided to just leave us behind as they were already running late. We had no idea we were being left behind. I eventually called the number I had and they told me I had given them the wrong street number for the hotel (this was completely untrue, they had the correct street number). We were then told we would have to make our own way to the international train station and we would have to hurry if we were going to make the train. This was terribly stressful and unpleasant - thankfully we got there in time, however the staff were not particularly apologetic. However, from there on in it was all good. Our guide, Charlotte, was helpful, friendly, and very knowledgeable. The day was fantastic - lunch on the Eiffel Tower was the highlight along with the tour of the Louvre - don't miss it! Overall I would recommend the tour, however, I would not rely on them to pick you up from your hotel. If it is too hard they will just leave you behind. read more
11 years ago
whatever you do, do not book a tour with these people! they are the worst! we booked the windsor/stonehenge/bath tour. it started out as a nightmare and actually got worse. here's the day: (1) no hotel pickup as promised (2) a mess at victoria station (3) loud speakers painful with too much volume and static (4) the tour guide from hades!!!!! magnus! (5) he blithered on about nothing and knew about as much as my cat about london and the uk (6) no bathroom break, no water, nothing! (7) magnus disregarded the lady who needed a wheel chair and a guest had to solicit help for her at windsor castle (8) magnus dumped two people at our first stop, windsor castle, as i pointed them out to him. he dumped them intentionally!! drove away while the man stood 15 feet from the bus, waiting for his wife to return from the bathroom (9) magnus could not remember anyone's name, lost the roster and the lunch list repeatedly (10) the final straw: magnus dumped us at stonehenge. we were on time and watched him pull out of the parking lot early! (11) when we called premium tours barbara santimiento was hideously rude, would do nothing to help us, refused to call magnus back to pick us up, although only 15 minutes out (12) barbara refused all help to get us back to london (13) barbara chewed us out for not being on time?!!! (14) barbara refused to help us recover our belongings on the bus (15) hung up on me because she was tired of hearing about the whole thing (15) told me we had to make our way to victoria station at 9pm to pick up our things, if we could make our way back to london! (16) magnus stood us up at victoria station so we could not get our things! lucky for us another coach took pity on us and gave us a lift back to london. our last day and night in london was ruined by these horrible people. whatever you do, do not ever ever ever book a tour with these people!!!!!! read more
More info about Premium Tours
2A Brackley Road
London W4 2HN
United Kingdom
Chiswick
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020 7713 1311
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http://www.premiumtours.co.uk
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What time does Premium Tours open?
Premium Tours opens at 7:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Premium Tours opens at 7:30 AM on Sunday.
What time does Premium Tours close?
Premium Tours closes at 7:45 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Mon-Sat 7:00 AM - 7:45 PMSun 7:30 AM - 7:45 PM
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Does Premium Tours have free WiFi?
Yes, Premium Tours has free WiFi.
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London Tours, Stonehenge Tours, Day Trips to Paris, Open Top Bus Tours.
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Review Highlights - Premium Tours
“We took the Windsor, Stonehenge, Bath and Lacock tour with Premium Tours and it was a wonderful experience!”
Mentioned in 73 reviews
Why does Yelp recommend reviews?
3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
8 years ago
I'd have given them 3 stars if they'd have been more sincere when responding to our group's complaints. We booked directly with them paying full price. Their big claim was the wifi on the bus as a differentiating point from other tour companies. Since our time was limited between business events and leisure activities this idea hit us favorably. We booked the shortened tour to Stonehenge. When we got on the bus the driver told us, "the wifi is broken, it hasn't worked in a while." Then when other people asked he started sharing the network name and pw, which no one could find, and then later said, it must still be broken...We got over it and enjoyed our trip to Stonehenge. The bus was scheduled to depart at 3:15. One of our group members was elderly and had an injury so she was a slow walker. At about 3:05 the driver said, everyone is here except one person. And then closed the door. I told him my aunt was walking back from the bathroom, and asked if he was driving closer to be nice to pick her up (since the door was closed and the bus was moving) He said no, we are leaving her, everyone else is here. I had to argue, jump off the bus and ask our other travel partner to beg the driver to wait until the original departure time of 3:15. I ran to help her walk to the bus so she could walk a little faster and more stable. The bus did wait, and it departed at 3:14, when she was on it. My issues were as follows- 1. they sold me on internet access to book a tour at full price, not through one of their partner agents because they had internet available. This was their differentiating factor from other tours, added value. That service did not work. 2. The driver attempted to depart from the tour ten minutes early though he was informed that an elderly guest was in the bathroom, and she still had 10 minutes until our scheduled departure. Had I not asserted that this was not good, and that he should not leave an elderly woman from a foreign country in the middle of nowhere 10 minutes early, we could have experienced a major situation. 3. After we got on, the driver was rude and frustrated with us, though we still left exactly at the scheduled departure time of 3:15. 4. They were flippant in their responses and did not seem to care that we had issues, almost as if we had made them up. This frustrated us even more. I spent a lot of money on our group's tickets. Beware if you are not at the bus 15 minutes before the departure time, because they will leave without you, even if they leave early. Departure time is when the driver wants to leave, not when the bus is scheduled to leave. Their wifi does not work, and the response from the company was that we should have asked the driver for the id and pw. We did explain that we had attempted and other people had attempted but was told it was broken. We had some discussion with the company via email but did not get a response that pleased us. It appeared very short, direct and impolite. We also had discussion with the company regarding the situation with the driver. We were told that he would be talked to after the weekend tours were complete. (note our tour was friday, hopefully no one else was left behind at the site before he was "talked to" by management) I felt as if the company assumed we were lying or making the situation up. That is not the case. Our entire family works in the hospitality business and rarely do we complain unless it is serious and knowing the challenges will benefit the business owners. (we always want to know from our clients if they're unhappy and we can improve). I can only be thankful that I was assertive enough to argue with the driver or the situation of abandoning an elderly woman prior to departure could have been significant and scary. The company offered us 15% off, but we are still awaiting that credit a week later. I would recommend Stonehenge, I would not recommend this tour company. read more
9 years ago
We actually ended up doing two tours with Premium. We did the half day Stonehenge tour and our driver Richard was excellent. We also did the Leeds Castle, Canterbury and Dover tour. Our guide Richard was the best. A few days separated the tours. Incidentally we had the same driver Richard again. Both Richards were so helpful and courteous. Very informative. Would highly recommend these tours and this company. read more
9 years ago
AVOID!! That's the best advice I can give... Profits clearly mean more to this company than customers returning, their response to complaint was quite frankly rude, offensive and dismissive. Left feeling DISGUSTED, DISAPPOINTED and ROBBED..... read more






















