"DONOVON" Made our trip to REI very easy…read more So knowledgeable and helpful. REI could use more "DONOVONS". Will definitely come back always look for Donovon. Thanks for all your help. I askedhim where he got the pants he was wearing and he showed us as they came right there from REI. Really cool pants with great material. Thanks Donovon

I went to exchange a $300+ Exped sleeping pad with a leaky valve I purchased less than a year ago…read morefor the exact same item. They were going to charge me. I worked for REI for over 5 years. They used to honor their return policy. I have a REI credit card that is now garbage. THEY DO NOT HONOR THEIR RETURN POLICY. THERE IS NO BENEFIT TO SHOPPING AT REI ANYMORE. Shop locally.

Cool seasonal sports shop that caters to the outdoor activity of the moment. They have ski and…read moresnow board rentals, hiking shoes, paddleboards and lots of outdoor gear. Prices are good and often really good. I wish the carried more backcountry ski gear but that's becoming harder and harder to find at ski shops.

Huge shoutout to Anthony for helping me with my snowboard rentals and finding the perfect snowboard…read moreand bindings. He was incredibly patient and knowledgeable. You can tell they genuinely care about getting you on the right setup, not just making a sale. His friendliness made the whole process fun and stress-free. Such stellar service!

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I called in because I needed to exchange my ugly stick GX2…read more Simon picked up the phone and helped me identify to see if they had the different version of the ugliest stick that I wanted, he confirmed it and was very helpful. I really appreciate it.

We had an awesome experience working with Tyler! Our first visit was with a different sales…read morerepresentative, and unfortunately it wasn't a great experience. She didn't really listen to what we were looking for, and it felt like she wasn't very knowledgeable about the products. We actually gave up on that purchase. Thankfully, we came back and worked with Tyler, and the difference was night and day. He was incredibly knowledgeable about all the different trailer models and manufacturers, and he took the time to explain the warranty options in a way that was easy to understand. Tyler truly listened to our family's needs and helped us find the perfect trailer without ever making us feel pressured. Unlike other sales reps, he wasn't pushy during negotiations. Instead of giving us a flat "no," he genuinely worked with us and offered assistance to help bring the price down. If you're looking for someone who is knowledgeable, honest, and easy to work with, I highly recommend asking for Tyler as your sales representative! The 5 star is definitely all for Tyler!

Awful experience. One star is generous…read more We searched for a travel trailer for several months and visited Camping World multiple times. From the start, the experience felt less than welcoming. Customers are directed through the sales office, where access is blocked and are asked to sign in before browsing. During our first visit, we signed in and explored the inventory on our own. They had a good selection, but we didn't find what we were looking for, so we continued our search elsewhere. A few weeks later, we noticed a trailer that seemed perfect for us. We discussed it and scheduled an appointment with Curtis to talk about financing. We arrived excited, with excellent credit and every intention of purchasing. Unfortunately, the financing terms did not work for us. We were also given the impression that purchasing their bloated $2,500 "Let's Go Camping" package was essentially mandatory. The package included a basic starter kit and a walkthrough of the trailer's functions and operation. We were surprised to learn that even the trailer's power cord was not included if we declined the package. There was little effort made to negotiate. We left disappointed and resumed our search elsewhere. Weeks later, the trailer was still there. We decided we really wanted it and chose to move past the experience with Curtis. We secured our own financing and returned as cash buyers for our third--and final visit. We asked for Curtis, but he sent Simon out. We expressed interest and wanted to take another look. It was still exactly what we wanted, and we were ready to move forward. We made an offer, and Simon responded by searching online to see what other dealerships were charging for the same model. While that approach seemed unusual, we waited to see where the conversation would go. Mind you dealer listing are pre negotiations. He offered to talk to management about lowering the price by $1,000 to match a comparable listing and remove the $2,500 "Let's Go Camping" package, reducing the overall price by $3,500. Although we knew that as first time trailer owners, we needed the walkthrough, we agreed. A few minutes later, he brought back the paperwork. To our shock, the deal was not what had been discussed. Rather than removing the $2,500 bloated Camping Package, they removed the $999 weight distribution hitch and left the Camping Package on the contract. At no point did we agree to purchase the trailer without the hitch, nor were we consulted before it was removed. Considering that hitches can be purchased for significantly less than $999, the change felt misleading and contrary to what had been discussed. We told Simon it wasn't going to work. He asked us to wait a moment, because management would at least like to come say hello. He went and came back, alone - as they declined to come over. We genuinely tried to make the deal work, but at that point we walked away feeling frustrated and disappointed. Having the right trailer is only part of the buying experience. Equally important are communication, transparency, customer service, and a willingness to work with customers in good faith. In our experience, Camping World falls short in each of those areas. Fortunately, there are many other dealerships in the area. Shortly afterward, we found a trailer elsewhere, received excellent customer service, and completed our purchase through a dealership that treated us with respect. Their comparable camping package was only $500. Based on our experience, we would not recommend doing business with Camping World as a buyer or seller. I couldn't imagine having a trailer on consignment there, knowing they do business this way.

I had a great experience coming here. I'm new to knives and had a problem with my Benchmade. Even…read morethough I didn't buy the knife there, Greg fixed it for me in about 3 minutes! Then I couldn't help myself and bought a Spyderco PM3! I'm bummed the shop is moving to Florida but I'll still buy from them on line. Thanks to Greg for the great customer service, I'll be a return customer!

I've been incredibly neglectful with my knives (both kitchen and pocket), so I dropped by with some…read morein varying conditions looking to get some assistance with sharpening them. The staff was super helpful and they helped fix up all of my knives- they're super sharp and clean now and ready for the kitchen!

WORST SKATE SHOP THERE IS SERIOUSLY. The employees pick and choose who to sell shoes to. We are…read moreseriously just trying to get shoes for our family for Christmas and they tell us that THEY DONT HAVE THEM. Then we send a women in to the store and THEY SOLD HER A PAIR. This is the 3rd time I have witnessed them saying they DO NOT have the shoes and proceed to sell to who they like. This ISNT THE GOVERNMENT this is mainland skate and I hope their owners look into their employees. This is ridiculous and they act like they own winning lottery tickets for sale. We will be contacting the head of this store to inform them of the terrible lying service they allow in their store !!!

Long story short. Just make sure you check your receipt and make sure everything matches what you…read morebought before leaving the store. The girl with the glasses is trash. Think her name is Mary.

Rented skis and got to my first ski lesson and literally couldn't move. Instructor looked at bottom…read moreof my skis and said they had no wax!! Sent me in to get new skis from their rental shop. After lessons, i paid to have skis waxed to use rest of my trip. Icing on the cake was Clark's tried to charge me another day for being late to drop off by 2.5 hours even though the roads to Tahoe have been closed due to the storm. In short, had really high hopes but will try another rental shop in future.

I can't believe I didn't know about this place! Clark's has a great variety of snow sports gears…read morefor a fraction of the cost of what I've seen at competitor stores. The staff were super friendly and attentive! I came in for a heat mold for my boots for the upcoming season. I had called a day prior to get a price quote on the service and was satisfied with the answer. When I came in, I was told a different price. After explaining that I was originally quoted the agreed upon price, Reili (staff member) agreed to honor the original price I was told. Once we got started with the heat mold process, Reili continued to be attentive and gave me time-reminders. Once I put the boots on, I still had a couple pressure spots that were bothersome on the top of my feet, he continued to observe and offered a solution to fix the issue. Overall I am extremely satisfied with this place and would HIGHLY recommend it for anyone looking to get their snow gear!

Okay here's the snark: Orvis carries the bougie version products for a preening rich outdoorsman…read more Okay, I feel better now... The store is well laid out, the products are all of fine quality, the prices are high. The staff are all friendly and welcoming. Dogs are allowed inside and the employees fawned over my Labrador retrievers. Happy vibes, cool. Do I need a pair of $30 thermal socks? Nope, but if I did Amazon has a house brand for $14.99, for 5 pairs. My Yelp Elite spouse did buy an insulated rain jacket here last year. Well made, comfortable, She likes it. $189. And here again my snark, the same type of jacket on Amazon is $35. I'll concede that the Orvis jacket might be better quality. Probably not $154 better because both it and the Amazon cheapie are made in China. I like to browse around this store to pretend that I'm a wealthy fly fishing / duck hunting sportsman who likes to dress well for those occasions. And in the evening inside the members hunting lodge the guys would say "Hey Sonoma-Valley-Tom you are looking good, is that Orvis that you're wearing?" While we enjoy our $200 bottle of 15 years old Scottish Highland Malt.

There is a very helpful staff that went above and beyond to assist. The products are a good variety…read moreof outdoor and casual business attire for both men and women, stuff for your dogs, fly fishing gear, amazing hunting and fishing excursions throughout the world, and a variety of gifts and accessories to accommodate everyone's needs. The Orvis products are made both in the USA and offshore. The Orvis company stands behind every product they sell far better than any other retailer I've done business with. As they go through great hurdles to make the customer happy and returning. The pricing is equal to all the competitors but the value is better because of their guarantee! Being a retailer that has been in business since 1857, and still privately family owned, they understand customer service and quality products!