My girls have been a loyal customer for years. But recently in December 2025 one of my dogs leg…read morebecame pinned in their run. Via their words they said they had "pry her leg out". Luckily I happen to be able to quickly send my son to get her and rush her to the vet where she suffered a broken leg. She was covered in feces and urine which obviously as she was hurt and scared. They do not have cameras or anyone who monitors the dogs at night so they have no idea how long she was trapped. When we forwarded the vet bill to them they said it was the dogs fault as they should have been resting peacefully. Like I think they are confused as these are dogs. They mentioned they waived the $100 boarding fee and that should be enough. Our dogs are not puppies they are not rowdy they are senior dogs at 9 and 12 and are small Shih Tzus. If you have dogs boarding here I would inspect the runs and would seriously question should you continue. They are obviously another business in it for the money and not for the care of our fur babies. There is so many better options in Sumner County.

We took our ShiChon here today for her very first time. Everyone was so friendly and welcoming to…read moreour puppy. Alex did an amazing job grooming her. We are so very pleased! Would highly recommend this place! You can tell that they are true pet lovers, when we went to pick her up, everyone already knew her name! A++

Everything!!! Nice, friendly staff and doctors, and reasonable prices. Very spacious and clean…read moresurroundings. A+ rating!!

Love New Shackle The entire team is welcoming, helpful,…read moreknowledgeable, and won't tell you your furry friend needs an unnecessary procedure if they don't need it. Reasonably priced.

I come here regularly to get my dog Mötley's nails trimmed. He's a very scared, timid rescue dog…read moreand he LOVES it here. He's scared when we go in, but once he sees the staff he gets very excited. Especially when he sees the young man that works behind the desk! they take really good care of my anxious boy (he doesn't let me trim his nails at home but he lets them trim them).

Dog Oasis is an unprofessional and dishonest organization. They constantly over charge add on fees…read morethat are not explained up front. Dogs come home sick and uncared for. When you call, you cannot get an answer and it often takes 4-5 messages to receive a call back, even though they say "Feel free to call and check on them." Then, they are extremely rude and argumentative. They are scamming people out of money hoping it goes unnoticed. If you look up reviews, you will see MANY complaints about this. When you question the price difference from what you were quoted, the owner (VERY MEAN LADY) will scream at you and go get her large son to come out and intimidate/threaten you - he and several others there are quite visibly HIGH on pot while working. The lady is pure evil and I will tell everyone I know to avoid this establishment. They needs to be investigated. They are dishonest and running a scam operation. They also tack on fees that show up a few days after you pay by card. Again, when you call to discuss, they don't answer or yell at you. PLEASE do NOT take your pets to this place! We thought they were wonderful at first, even after reading bad reviews. But, after a few trips we learned what others had warned about. The lady owner literally YELLED at my husband and told him not to come back and she would not change the amount to what ELI quoted us 3 times! She also said "Leave a bad review, I could care less about bad reviews." She blamed everything on ELI (front desk person) and then blamed us for caring about our dogs and questioning the huge price difference. People, I beg you to find another kennel for your fur babies. This place is NOT what is seems. I should have gone with my gut instinct when they refused to give us a tour and when the price was misquoted the first few times. They do not care about your dogs. It's just about money. Don't take my word for it or the word of those "fake" reviews or family friends. Go research and pull all the old reviews. Like she yelled at my husband, "I don't care about **** bad reviews, no one will believe them."

Called them for an appointment for my senior rescue, Mimi. They got us in within an hour and had…read moreher finished within 2 hours. Great facility, friendly staff, great service, at a fair price. Highly recommend. - Clay Jones Music City Farms Cottontown, TN

From the owner: Pampered Pooch Farms is a professional full service grooming salon & kennel…read more We offer daycare services, overnight boarding and a full service grooming salon.

My dogs go here all the time and we love it! They always receive great care from all the staff, and…read moreI love being able to watch them on the live cams while I am at work. The staff is always friendly and kind and I receive stellar service every time we visit. I recently boarded my dogs for the first time and it went great! I was charged an extra $50 holiday fee, which they made sure to tell me was non refundable, but I have no issue paying this since my dogs always receive such great care when we visit and I am happy to support a small, locally owned business! They also have care for cats which is great, since I had typically had to board my dogs and cat at separate places. This is a great business with great employees!

I board my dog about three times a year. Spend about five hundred dollars each time. I had a family…read moreissue come up an had to cancel our next boarding time 2 1/2 weeks from now. I am being charged a non refundable $50 fee. To loose a customer paying about $1500 a year and their response was "well that is what we charge". Don't give a crap attitude just lost our business. To be fair this place offers below to average service but not many places to go to and this is probably why the "I don't care if you are happy or not" attitude. If you have a chance to have neighborhood kid watch your dog it these guys. Save some serious money and have the neighborhood kid witch then.

Very happy with availability and the care the pups recieved. And the fact they were excited to…read morereturn was gratifying.

Such a great boarder with super nice people. The farm atmosphere keeps the dogs entertained during…read moretheir stay.

After searching a LONG time for a groomer that my dog & I both love, we found our new home! Today…read moreRegina groomed my Charlie for the first time and I couldn't be happier with the results. He came back happy & his usual overly excited self too. She went above and beyond for my boy! I can't recommend them enough.

I have been taking my Misty to PetSmart for grooming since we got her at 8 weeks old. Today I was…read morelivid and infuriated when I received a call one hour after dropping her off. The call was to tell me that Misty was ready to be picked up. I could not believe my ears. I had bathed her prior to dropping her off because she smelled like a dog but I didn't think it would expedite a 3.5 hour grooming process. Little did I know what I was going to walk into when I got there. She claimed that she had given my dog another bath and she was still too matted to comb her beard. Guess it was just easier to shave her face down, so she did. Never called and consulted the owner, that would have been me. She didnt bother combing hour her legs either they are just as full as ever she looks like a Bichon and not a miniature schnauzer, she only cut her back and left her skirt and we never do that in the summer because she gets too hot. So, she just did whatever she he wanted to do and this was her only customer. Well now I know why NIKKI only had one customer today. Since she only had the one it looks like she could have taken the necessary time to come out my Misty's beard instead of cutting in all the way off. At this point if I could give it a thumbs down I would, the only saving grace from the visit was Chris the Assistant General Manager who told me I wouldn't have to pay for this monstrosity of a cut and he would that he talk store manager. I hope they o Provide her with the necessary tools she needs to do her job properly. Because this, is unacceptable, these are our babies and you don't get to do whatever you want to do to them. You have to ask permission and if we would be okay with your suggestion before you do something. THIS IS NOT OKAY..

I've been taking my dog Leo to Diane's Dog House for the past 4 years and I recommend them highly!…read more Leo is anniversary dog and is very anxious when I'm not around. Diane and her team love on Leo, have hand fed him and give him hugs! I love that they text me photos throughout the day so that I can see how he is doing and include comments. I am very particular and recommend Diane's Dog House to anyone looking for boarding/daycare for their dog. NOTE that Leo is NOT an anniversary dog , he is an OLDER DOG!!!

these are very nice people. Unfortunately, they are either lazy or ignorant. they have worked for…read moreme for approximately the last three years. There is always something. On my previous trip, the one cat I did not want to let out out of the house, they did. The worst part was, they didn't even know it. This last go round, they left my house smelling like a litter box, even though they were to scoop poop twice a day for three cats. I did not think I had to tell them to take it out of the house after they scooped poop.They won't admit what they did, but I am assuming they left it in the trashcan in the kitchen all week. Their response was they followed my directions. I have requested a return my house key. To date, I do not have it. Hopefully the next time I hire someone I won't have to make the specific direction They need to take it out to the trashcan after they empty the litter box.