Useless useless. Cora Miller urgent care CNP completely ignored me and rushed me through. Quick to refer me out and did not explain anything to me. She gave me an arm brace that made my pain extremely worse and left the nurse techs to escort me out. Everyone in the office was like taking to a machine that didn't understand me. I wish I could claim my copay charge as fraud because this urgent care is a fraud. read more

I had an appointment on 5/15/25, I showed up on time was taken in no problem and that is where my experience went south , I waited more that an hour without any contact from the nurses or doctor in the office at which time I left not expecting to be there for over an hour. And I still have a terrible headache. read more

Made an appt early to he seen in the afternoon at Belen Urgent Care. I didn't wait long at all to be seen. From the MA, to the X Ray Techs to Dr Phelps..the experience was pleasant, knowledgeable and I was listened to. Professional all the way. read more

Please be aware Presbyterian Healthcare Services believe this was an appropriate injection technique "method" for James & for children his age: James had strep & received a penicillin injection. The nurse asked me to bring him to the table. Without explaining & being rough, she put him along his side with his diaper down, pulled him by his legs, pulled legs down hanging half way over the table & bent him FACE DOWN on the table. She firmly held his little legs between her legs, holding him down tightly & told me to hold his back down. As she was prepping everything, she held him down & gave the injection. I was horrified. At first I went to our Primary, she apologized & asked me to share the whole incident with the Clinical Manager, she said, "that's how we do things here". Then I formally filed a complaint. I suggested the mother can hold a child with two other nurses. The way they handled James was traumatic & on the verge of abuse. I explained to the patient relations complaint department that no one is acknowledging my concerns & I felt other measures should be taught regarding how to hold a child for injections. Allowing the parent to sooth the child or be a part of the restraint. As a former RN who took care of pediatric burn patients who were 3 years old & up, I never did this to a child OR never saw this done to a child. I'm shocked at this response. read more

Presbyterian Urgent Care - Urgent Care Near Me - Belen, New Mexico

Avoid!!! I called to get the exact cost of seeing a doctor. I asked several times and asked for clarification in several ways. Was told over and over (even when we checked in) that it would be $95 to see a doctor. You have to call and make an appointment for "Urgent Care." We made an appointment and waited 3 hours after our appointment time. Were told that some unexpected patients came in...I suppose without an appointment? After our 3 hour wait, we spent no more than 5 minutes with the doctor. Simple prescription is written for a common antibiotic. We then sit and wait for the prescription while the staff are chatting it up in the break room across the main area from us. After 20 minutes waiting for a prescription, I decide to wander out and ask for it. They say, "Oh, it can sometimes take a little while to get it." I ask them to look. There it was sitting on the desk. We waited for what? Them to talk about their boyfriends? Afterward, I get a bill for an additional $50!!!! Everyone promised and said it was only $95. The doctor wanted to send my wife for xrays, but I knew that was a waste of money. We got no additional service than talking to a doctor for a few minutes. Yet, the bill comes back for more. They lied. They cheated. Talking to the billing department....they don't care and would be fine taking this to collections. Go a few minutes north to Los Lunas. Better people and better service. Don't think that because this urgent care has a "Christian" name they are honest and actually Christians. This is a money-grubbing business that will lie and cheat. read more

BELLA VIDA is just up the road in Los Lunas and a far better alternative. They also have a walk-in clinic so skip the Belen sorry excuse for "Urgent" (really?) care. Just skip it. They have some good Doctors in Belen but that Pres clinic is staffed with a bunch of incapable, uncaring, staff. read more