Terrible terrible dentist. I've been coming here since this location has opened and at first it was…read moregreat...... until the most recent dentist has came in. I have no kind words to say about him. He's rude and very unprofessional and I do not recommend coming here at all. Was so rough with me to the point where I came out crying because of how bad my teeth and gums were throbbing.

Worst experience I've ever had. The dentist was very aggressive and made me feel uncomfortable and…read moreembarrassed. I was literally crying while he continued to scrape away my plaque.. I did have a lot of build up but it felt like he was scraping away at my gums and they are still sore!! This was my second time going and I had a bad experience the first time as well. I should've known better. I used to enjoy going to the dentist and have always had issues with my teeth but never experienced something like this.

Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient

I was afraid of the dentist then I came here. Not that scary though not as private as I'd like…read more Sadly though, I have to give 2 stars. The dentist I was seeing wasn't being very professional towards the end. I went in to get fillings. The amazing dentist that works here named Jenifer made a ever so small mistake and didn't numb me correctly. Instead of owning up to her mistake and talking to me, she decided to kick me out and get me banned from the place. I tried several times to talk to her to get it cleared up but she refused to talk to me. If you are expecting your dentist to be professional, try another place. The manager wouldn't even listen to my side of it, just took Miss Jenifer's side at face value. Sucks because she is an amazing dentist that made me feel safe and comfortable. But she wouldn't admit or even talk about the situation so I can't recommend this place. If she would cal me and work this out with me I would be perfectly happy to change this review. But I first called about a month ago and she refuses to call back so I don't think that will ever happen. TL:DR The dentists there are very good at their job, but the one that I saw made a mistake and instead of talking about it, avoided it completely being very unprofessional. Sadly can't recommend. Edit: had to add onto this. I left this review and about an hour later a lady called telling me "Stop leaving bad reviews or I'll get a restraining order against you. We are not responsible for your actions." And wouldn't let me get a word in at all and I called her back to try and discuss it but she wouldn't talk to me. I didn't leave a bad review because I wanted to ruin their reputation or whatever she decided, I left it to speak about how I was treated, and so others can go to this place well informed. Getting threatened to leave a good review or to delete this one is weird. Never heard of a place of business doing that. Well anyway, I hope they do try to take legal action against me. I'm looking forward to it. I posted this originally on Google and decided to put it here as well so as many people are as well informed as possible. Boss lady, please respond to the email I sent so we can get anything cleared up and fixed.

Just had the first fillings I've had done in probably over 20 years, and the entire procedure, even…read morethe needle of the novocaine was completely painless by Dr Bae. In the past elsewhere I've always had a bit of pain sensation during the shot and the drilling. Had teeth cleaning by Amanda (and previously Josette) which were done very well and painlessly. Very impressed. Can you tell I'm a big baby when it comes to pain? :-)

Upfront pricing.... bonus. Customer service ... bonus. Timely appointment always appreciated. I…read moreenjoyed my first visit to this Dentist. Only thing that I viewed as a concern was that the actual dentist did not introduce herself to the patients before getting a look into their mouth... . But overall the environment was clean, welcoming and my dental hygienist was great. Not to rough with the tools and seemed to be concerned with overall comfort of the patient during the whole process.

As an adult woman I am not proud and not publicly announcing how long it has been since I've seen a…read moredentist. I have a bit of anxiety about dental visits, so when I finally got up the courage to make an appointment I searched Yelp! for the best in ABQ. Sandia Heights Dental Care showed up and so I trusted my fellow Yelpers and made an appointment. So glad to say everyone was right and this is a great facility! The first thing you should know is this dental office seems pretty busy and they are about a month out on scheduling appointments, so if you are considering going in call them now! The office was clean and professional and all of the staff were friendly and efficient. You can tell by the way they interact with each other that everyone works well together and they are a tight team. I told my technician I have a bit of anxiety and she was understanding and compassionate. She quickly took the edge off with a gentle touch and calming chit chat. She listened to my concerns and explained each step in great detail. The appointment went great and I booked not only my next cleaning for later this year, but also an appointment to discuss Invisalign, because this clinic does it all! I even grabbed a handful of business cards for my dental phobic friends. I highly recommend going here whether you are just looking for a new dentist or have some anxiety like myself.

I have a history of UTI's with one leading me to the hospital with sepsis, so I am very cognizant…read moreof this. At my appt. (which I had to wait 3 weeks for) I asked my Dr for a UTI test. Tech told me it takes a day or two. Well I called on day two (Friday) and no results. (At urgent care it takes less than an hour). The MA told me they would mail me the results and to go to urgent care or the ER. WTF? Are they going to wait until I die to let me know I have a UTI? Currently 4 doctors and they are understaffed. Soon to be two doctors. My advice: RUN! Find anywhere else you can. These people care not about your health.

I've been going here a long time and I've always gotten the healthcare and dental work that I so…read moresorely need within a reasonable distance of my house. I just had some dental work done that wasn't painful, done professionally and with zero agony to myself. After an incident a few years ago(at another dental practice), I have a very strong aversion to getting dental work done so I now have a mild phobia of going to the dentist, so people who can do that kind of work properly puts my mind at ease. Recently First Choice moved into a new building, and that decision was definitely for the better. First Choice is imho completely equipped to handle anything short of outright emergency situations. I highly recommend them for all your healthcare needs.

I'm honestly very disappointed. I was really hoping to find a dentist here and town and not make…read morethe drive up to Albuquerque but it doesn't seem like that's happening. :( We moved out here about a year and a half ago and at my kids' previous dentist office, the cleaning took at least 30 min and the exam about 15. The cleaning they just got was barely more than 5 minutes! 10 if you include the time for X-rays and I wish I was exaggerating. We got in the car and my daughter told me her teeth didn't feel "squeaky clean" like they normally do after the dentist so I took a look when I got home. There was a considerable amount of plaque all around her gum lines still! I checked my son and it wasn't as bad but they definitely were not as clean as they should have been after a professional cleaning! I do have to say, the front desk staff was very nice.

this place dollar generating machine based on insurance paid services alot of unnecessary cleaning…read moreand exams. If you have a cavity you'll have a four month waiting time they need to free up their schedule for emergency's over basic teeth cleanings. who can wait four months if your in pain