Very easy to schedule. Pick up and drop off were seamless, however, our driver took it upon himself…read moreto discard a shopping bag I had left behind accidentally containing items from another country that were irreplaceable. I was upset to say the least. After several phone calls, finally getting a manager, they refunded a one-way trip for both of us which I feel was a fair way to rectify the issue. I would definitely use them again but I hope this will prevent something like this from happening to someone else.

I have been using Groome transportation for years. Do not know why this is the first time I've…read moreactually given a review today. I was traveling from Phoenix sky Harbor Airport to the Hampton Inn in Prescott Valley, Arizona. My flight got in a little bit early and I was able to catch the shuttle one hour before my scheduled shuttle. Jerry was very accommodating added me to the list Panera was ahead of schedule an hour early. Jerry was very informative communicated well on the stops and how long the travel would take and was a very good driver. Nice smooth ride all the way to Prescott Valley.

Owner is a warm, accommodating host on the drive back and forth to Sky Harbor. His more…read morepersonalized, one on one shuttle service is well-priced and a great option, compared to other area shuttles. Negatives would be the condition of the vans (dirty, cracked windshield) and the owner's driving...which often includes swerving a bit into adjacent lanes of traffic! Overall, positive experience, door to door...and saved HOURS over other area shuttle, with immediate pickup at Sky Harbor and no wait, (as with his competitors).

Larry goes above and beyond for servicing his clients! He is personal, caring and warm! When he was…read morescheduled for pick up to take to the airport and location changed in an emergency, he took the extra steps needed to get us to the airport in time and was a calming, reassuring influence. Highly recommend this business!

lied about not being able to find a patient who needed a ride home. After the second call I told…read morethe guy who answered I would report it to the State and he said "Thank you". So he underestimated the amount of time I have to do this and how easy it is to report to the State who oversees their licensing. So if you also run into this issue go to the ADOT webpage under " Taxi, Livery and Limousines" and file a complain. These companies are not allowed to abandon faires. So to the guy who instead of resolving the issue gave me a "Thank you." I would like to say shame on you for lying to and abandoning an elderly gentleman.

Monica and Pam are great! Needed a cab service that was dependable and ran 24/7 for business in…read morePrescott and catching an early flight, driving to several client locations. Etc... You can always depend on these ladies who showed up quickly, made me feel comfortable and were always on time. I'm a business traveler and if you need dependability in a taxi service, be sure to call Monica and Pam at Tri city Cabs! They're the best!

This company was started by a transportation professional. They are professional and courteous…read more Trustworthy 100%.

Good communication, arrived between the times estimated, was kind and courteous, and got me to my…read moredestination without incident. I will definitely be using the service again.

Great experience from start to finish! Needed a late pickup at Groome Transportation Home Office to…read moremy home, called a few days before and then an hour before. Driver was Karen, super professional, friendly, on time. Recommend!

Terrible service!! Has never gotten me to my appointment on time!! Scheduled 2 weeks in advance but…read morestill terrible service!!!! Do not use!!!

I've used Groome twice to get to Sedona. My first trip in 2024 was a little awkward as the driver…read moreasked if he could come swim at my hotel ( hopefully this was one off). This time in September 2025 was much better my driver was John and was polite, safe and got us there relatively quickly with a short stop in chevron. On the way back to Phoenix I had another John who drives part time in retirement- he was great driver, nice communication, and it was a smooth trip. Overall a good experience.

Zero Refunds, Only Credits (Even Hours After Booking!) They…read moredo not give refunds, so keep that in mind before you hand over your card--because they definitely won't warn you upfront (at least in my case they didn't). If life happens and you have to cancel, you're stuck with a credit. But what if you don't travel often? What if you actually need your money back? If you call even a few hours after booking, they will flat-out refuse to return your cash. This is a corrupt business model that puts money over customer loyalty. Absolute thieves.

We use this company for airport drop offs and pickups, and they do a great job. Right on time,…read moreefficient, professional, and friendly. Our daughter has also called them for local service, and they've been great!

This is a wonderful service! I was picked up at the Phoenix airport right on time The driver…read morecalled me after I deplaned to confirm where to meet him and gave me excellent directions for getting there. He was extremely polite, helpful, and respectful. I would call them again in a heartbeat!