I have not used the Prescott Groome service yet. I did not want to wait and then forget how kind…read moreand courteous, Lori, the lady who answers the phone at the Prescott office was. She answered the phone on the first ring every time, spoke clearly, in English and helped me with all my problems. My face was beet red on the other end of the phone. These are the things she helped me with after multiple calls. If I was staying in Phoenix, how to use their service the next morning. She explained that I needed to get to terminal C and helped me with the website specifics. We are taking a flight to Cabo and I did not want to get to the airport three hours early. Lori updated and sent revised reservations to me several times. My husband disagreed with me and thought that we should get there three hours ahead of time. New phone calls and Lori sent me revised reservations. A week later, my brother called from Prescott and said he would like to pick us up and take us to Prescott the scenic route. Lori helped me put the canceled tickets in my brothers name/number for a one year open reservation; have the service pick us up at his house instead of the Prescott office and still get us to the airport three hours ahead of time. She sent revised reservations again. I would like to thank her for all she did for me and let Groome know what an asset she is to them.

Very easy to schedule. Pick up and drop off were seamless, however, our driver took it upon himself…read moreto discard a shopping bag I had left behind accidentally containing items from another country that were irreplaceable. I was upset to say the least. After several phone calls, finally getting a manager, they refunded a one-way trip for both of us which I feel was a fair way to rectify the issue. I would definitely use them again but I hope this will prevent something like this from happening to someone else.

Owner is a warm, accommodating host on the drive back and forth to Sky Harbor. His more…read morepersonalized, one on one shuttle service is well-priced and a great option, compared to other area shuttles. Negatives would be the condition of the vans (dirty, cracked windshield) and the owner's driving...which often includes swerving a bit into adjacent lanes of traffic! Overall, positive experience, door to door...and saved HOURS over other area shuttle, with immediate pickup at Sky Harbor and no wait, (as with his competitors).

Larry goes above and beyond for servicing his clients! He is personal, caring and warm! When he was…read morescheduled for pick up to take to the airport and location changed in an emergency, he took the extra steps needed to get us to the airport in time and was a calming, reassuring influence. Highly recommend this business!

Helped me at the 9th hour when neither uber or Lyft were responding due to the early hour. they had…read morea driver to my son in less than 15 minutes and to the Prescott airport when we were desperate and no one else would do it. Thank you for your amazing help at the very very last minute!

When this company was open it was wonderful it would run you up and down the mountains from…read morePrescott or Prescott Valley to the airport in Phoenix Arizona use them quite a few times never any problems price was reasonable I do not think they are there anymore I'm not sure

lied about not being able to find a patient who needed a ride home. After the second call I told…read morethe guy who answered I would report it to the State and he said "Thank you". So he underestimated the amount of time I have to do this and how easy it is to report to the State who oversees their licensing. So if you also run into this issue go to the ADOT webpage under " Taxi, Livery and Limousines" and file a complain. These companies are not allowed to abandon faires. So to the guy who instead of resolving the issue gave me a "Thank you." I would like to say shame on you for lying to and abandoning an elderly gentleman.

Monica and Pam are great! Needed a cab service that was dependable and ran 24/7 for business in…read morePrescott and catching an early flight, driving to several client locations. Etc... You can always depend on these ladies who showed up quickly, made me feel comfortable and were always on time. I'm a business traveler and if you need dependability in a taxi service, be sure to call Monica and Pam at Tri city Cabs! They're the best!

Great experience from start to finish! Needed a late pickup at Groome Transportation Home Office to…read moremy home, called a few days before and then an hour before. Driver was Karen, super professional, friendly, on time. Recommend!

Terrible service!! Has never gotten me to my appointment on time!! Scheduled 2 weeks in advance but…read morestill terrible service!!!! Do not use!!!

This company was started by a transportation professional. They are professional and courteous…read more Trustworthy 100%.

Good communication, arrived between the times estimated, was kind and courteous, and got me to my…read moredestination without incident. I will definitely be using the service again.

The best service! We were well taken care of on our round trip from Munds Park to Flagstaff…read more Prompt and responsive! Highly recommend!

Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.

Just finished the Rail the Rockies trip in Colorado. They were able to schedule 5 train rides. All…read moreof them were wonderful. I admired the amount of scheduling that had to go into planning this trip. Just amazing.

What a great bunch of people! Its a little expensive but it's understandable of the cost when you…read morego on a big luxury bus. The trips are well crafted for maximum enjoyment. Try one of their trips and you will be eager to book future ones.