Bought our heat pumps 12 years ago and have always had good service. The guys who service our heat…read morepumps have been friendly and very helpful. They always addressed any issues we had.

Called this company on Jan 16th and scheduled a maintenance service call for my York heat pump. The…read moreservice was scheduled for a week later on the 23rd. I waited almost an hour that morning and no one showed up. I called the office and was told, due to weather, that my service was moved to the following day. The next day I waited until well into the afternoon and, again, no one showed up. Again, I called the office and was told they were "backed up" and "short a tech", so my service had to be rescheduled to a week later. For two consecutive days this company let me wait for a tech, knowing my appointment had been cancelled, and did not even have the courtesy to call me and let me know. I had to call THEM to find out. I was also told that they bumped my appointment because they had not installed my system. It did not matter to them that I had purchased all the equipment from them, an amount of roughly $6000. Apparently this also gives them justification to cancel appointments without informing customers. I asked to have the manager call me to discuss the matter. Just like the rest of this company, the manager did not have the consideration to call me. Buyer beware. Do not purchase equipment or servicing from this company. Especially if they did not install it. Update: owner decided to call me only after I informed the company I would be posting a review.

Great service. They installed my heat pumps. I'm very satisfied with Joe's knowledge and the…read morelocation he chose for my 2 heat pumps. They work great and I'm paying much less power.

Had this Guy come to my house a couple of weeks ago a logo on his van claiming 35 years experience…read moreto look at my Heat Pump that is less than 8 Years old that is tied to my Hot Air Furnace for Backup. After a Couple of hours on site with himself and two technicians and charging me $300.00 plus taxes he couldn't come up with a fix. He told me he would need to reach out to his supplier and another tech in the industry . After he said he consulted with them his fix to me was to replace the heat pump and oil fired furnace. I won't go into that cost if was to say it would be North of $10,000.00 at minimum. Today I had someone look at the heat pump after about 10 minutes he had a fix with a part that would cost about $30.00. My heat pump is now working.

A few years ago I had my old oil furnace removed, a propane furnace installed, and some rezoning…read moreand additions, done by Blackburn Bennett. From the estimator to the installers they were amazing to deal with. As a retired contractor, I appreciate good work. There were a lot of components, but when done it truly was like a work of art. I highly recommend this firm. --Rob

They came and fixed my boiler because there was a problem (error 12), and they said it was caused…read moreby low water pressure. After seven days, I noticed the boiler was leaking. When I called them about it, they didn't take responsibility for their work and told me I would need to pay extra for a technician to come after hours. The boiler wasn't leaking before they serviced it, and I'm not sure when the leak started after that because I only noticed it this morning.

I found ASAP Burner online, and hired them to replace a 15 year old electric boiler. I had a…read morenumber of other electricians and boiler repair techs in over the preceding 2-3 years due to ongoing issues and no one identified what Shannon detected; that the circuit breaker was set too high with the result that the new boiler could have ended up cooking itself and also need to be replaced if it was not changed. I will now never call anyone else and highly recommend Shannon and ASAP Burner.

Used them again to replace an oil tank. Fast and affordable service once again.read more

We had a heat pump installed in Cape Breton from these guys…read more Everything went great from the quote to the final installation. They quoted a competitive price and did a super job with the installation. Adam was great with the quote and installation and the ladies in the office go above and beyond. They were spotless in cleaning up after the job. We wouldn't hesitate to suggest these guys to anybody looking to get work done. Great job.

I can't recommend this company enough... !…read more I ran out of oil, and needed to bleed the line in order to get the gas boiler working again. I tried to bleed the lines, but didn't get all the air out before the boiler shut off, and I was too scared to push the button again. I called after hours, and buddy walked me through the whole thing step by step- which means my kids had hot baths tonight! He did not have to help me over the phone, he could have charged me a bunch of money to send someone out to do it for me. Whenever I need someone to service the boiler, or if I ever need any more work done- this is the first company I will call. Can't thank you enough for helping this tired, stressed mom out today. I appreciate your time- you've got a new customer for life.

Propane boiler, tech seemed unsure and needed manual. We wanted a yearly cleaning the system was…read morerunning fine. He started the process, cleaned it and on putting it back together said we had problems, indicated to my husband we had a fault, husband looked and said that symbol was normal and came on when we had a demand for hot water in the home. The tech still saying we have problems with the system. Then we hear him on the phone looking for direction, at one point he said "its my fault" to whoever was on the other end of the line. My husband then said, we didn't have a problem until you came and oh my we hit the HURT feeling train. Now we are on speaker phone with the owner/boss a rude and arrogant person. His claim, we are not responsible for things that break during a cleaning?? "Shit happens" as I quote his words. We will pay for the cleaning, have another company come check the boiler and never call them again. If I could rate a "zero" I would . If propane is an issue don't agree to service it, my husband had to remove the bolts from the combustion chamber, he was too nervous to do it, but claims to have many years in the trade. Waiting for the bill by email now.

they showed up the day after I called them. Fixed my leaky kitchen sink in no time. Bothe guys were…read morevery professional and very nice to talk to.

We had an issue with our hot water heater and called Brian to book an appointment…read more We had a 5 minute conversation about our problem & what we had done to trouble shoot. He told us what he thought was our problem, suggested the resolution And told us to call back if that didn't fix it. His suggestion did, saved us a service call and more importantly got us back in hot water quickly. Great client service! Gary in Cole Harbour

We were having issues with the original installers of our ducted heat pump. Came didnt fix the…read moreissue and charged us 169 for diagnostic even though it is still under warranty. Called HHP they came so quick. They were so friendly, had all the tools they needed, found the issue, contacted another specialist who was here not long after that. He arrived...again super nice easy to deal with. Found the issue got the unit working and ordered parts. They transferred our account over to them no issue. Were up front about costs and what might be charged. So far IMO great customer service, friendly staff, and awesome to fit us in so quick on a Friday afternoon. Apparently these are the guys that Costco is using now.