Ron Mathai's Office and his reps are Awesome; however, during non-business hours, it has been…read moreimpossible to reach someone who knows what to do or how to handle a claim. The person today had her on the agenda. I have worked in customer service for over 20 years, and I know right off when I am giving the run around. I refuse to wait over 40 minutes which was a total of 3 calls that no one ever answered. By this time, I am unhappy and when the rep just wants to transfer me to another dept, I SAY NOW!. This has NOTHING TO DO WITH RON MATHAI or any of his employees, because they never do this!

Great top-notch service. The owner is very personal and will…read moreget you the best most appropriate policy for your needs. Much attention to detail!

Jake did a great job explaining all the coverages and helped me save a ton of money with my new…read morepolicies. Would really recommend Jake for all of your insurance needs!!

Five star service. I have used John's Agency for years. There are easily 20 other State Farm agents…read morebetween my home and his office, but I choose great service! From Auto to Home to Life he has you covered!

Awesome experience,rep was informative explicit professional patient and polite.Did a bundle for…read moreauto & home, saved money! Wish I had found agency sooner, would highly recommend.

They will put you in an inferior homeowner policy and then with major hail damage, the company…read morewould only pay us 1/8 of what all adjustors said it needed. We asked for help from the company owner and he said just call an adjuster. He couldn't be bothered I guess but he sure liked the commission off of our premium we paid. Come to find out this was a new company they were writing and they didn't even know the details of the policy and are now not using this company anymore for their clients homeowners policy. Did I mention we haven't heard a word from them to see how our claim has been going or our fight. We are on our own with absolutely no help or communication with them or from them. If you are smart, you will not employ them as your agents.

They allowed our insurance to expire, I do not have any sort of correspondence from them. Searched…read moremine and my husband's emails to confirm. They called me at 5 PM on a Friday and left a message after my husband spoke with someone TWICE, giving HIS contact info, once requesting quotes we never received and again to inquire about the policy being cancelled. We pay via mortgage payment- how was it cancelled?! The insurance company sent us a letter May 25 saying we were canceled- but told me our broker had it OVER a month ago! We had no idea. Apparently they're having office issues per what a unhelpful lady in office told my husband.. Do not use this company! If you have a broker to ensure you are covered, this is not the broker to go with

Sarah Morgan was very easy to work with, They made initial coverage…read more affordable. However the renwal for this year with Allstate became unaffordable so I had to switch carrrier and agent.

The absolute best out there! One call and they shop your insurance needs with 40+ companies.read more

Review of their Bedford office…read more I cancelled a Renters Policy January 2020 after purchasing a house in Dec 2019. Everything seemed fine, but I was concerned that I hadn't received any paperwork. I called and the office staff (new) said they had my request, they tead back the dates and notes and I was told someone would take care of it. Fast forward to May 2020 I called again another NEWER person said I needed to send an email request. No, unacceptable. This had gone on for months and these people keep giving the run-around. The policy originally was written for May, I cancelled early in January. Imagine my surprise in July when I receive a statement for a renewed policy dated June. This office is shady and unprofessional. Cannot recommend.

The Golseth Agency has always been great to me and my family. We sit down with our agent at least…read moreonce a year to go over all our policies and make sure that we have the right protection. They always let me know about new discounts and the entire staff is friendly and knowledgeable. I can even call them on their cell phone at night or on the weekend if I have an emergency.

Bill Martensen and staff were top notch and gave excellent customer service. I hate closed…read morepermanently. They will be missed.

I am very satisfied with Bill Martensen's agency. The staff is so helpful and knowledgeable. I was…read morevery new to the insurance world, and they walked me through the process of what is standard and also what other types of coverage are available. It leaves me feeling very confident very confident in the coverage I have throughout college, marriage, cars, and now a new addition to the family. An employee reached out to me just to tell me about the drive safe & save program which could save ME extra money every year. I appreciate them putting their customers first. I recommend this agency to everyone!

Really disappointed with this office. We've been shuffled around from agent to agent and always get…read moredifferent answers depending who speaks with us. Also they never follow back up. You have to call back and wait weeks for anything to be answered. I'm still waiting to hear back from a March policy close out and they said it won't be completed until June. Also they always try to upsell you. You cannot call without them trying to add on life insurance even after you say not interested they keep pushing instead of assisting with your question.

Huge shoutout to my fav, LJ! I called her today, (yes, on the holiday eve). Not only did she answer…read morebut she also assisted with resolving my last minute issue! This is why I love State Farm! It's always superb customer service & my friend, LJ always answers me even on vacation. lol. Happy Holidays All