The practice manager was very kind and let me know about their policies. It sounds like my…read moreexperience was a unique one and they are open to new clients on weekends. I am able to get my dogs meds refilled easily and just a great local clinic.

HORRIBLE, HORRIBLE, HORRIBLE. If you love your pet don't go !…read moreWalked in with a sick dog and walked out with a sick dog Twice! 2 different vets within 2 weeks and paid over $1000 for the experieence. Showed no interest in what the problem may be, didn't listen to what was being presented to them -no curiosity as to what might be going on. Instead all they say is there needs this test and that test , unfortunately the tests they did had nothing to do with the problem. When an assistant found a problem while administering a test, I asked to speak with the vet about it - BUT NO your 20 minutes are up. Took my extremely sick little guy to another vet in Petaluma -Absolutely fabulous. She was the real deal! . Went home with the proper meds and my little guy was healthy within 4 days

A heartfelt thank you to Mary Press and the incredible team at Twin City Vet Hospital for caring…read morefor our Bella for 11 wonderful years, since she was just a puppy. Mary always treated Bella with such kindness, love, and compassion, and we always knew she was in the very best hands. From the "swallowed sock" days and routine checkups to more serious health issues and ultimately Bella's final days, Mary and her team were there for us every step of the way. We'll never forget the compassion they showed Bella and our family during the hardest moment of our lives. The beautiful condolence card with Bella's paw prints meant the world to us and is something we will always cherish. Having a great vet is one of the greatest gifts you can give a dog -- and we were so fortunate to have Mary and the Twin City Vet Hospital team caring for Bella throughout her entire life. We will always be grateful.

Dr. Press and her entire team have been taking loving care of my dog Ruby for over 10 years…read more Recently Ruby hit a rough patch battling spinal issues and cancer at the same time. It's been a pet owners worst nightmare. The only silver lining has been the brilliant and loving care provided by this wonderful team of professionals, led by Dr. Mary Press who treats you precious animals like the family members they are. So many of my neighbors also go to Twin Cities and they all rave about the care they receive. Words can't express my gratitude for what they've done to treat Ruby- from complex diagnosis to tests/referrals, and simply going above and beyond in every way. The definition of excellence- thank you!!!

When we first moved to Marin, I took our pup to this vet a few times. I was mortified by the…read moreunprofessional and gross behavior and attitude of the vet, Genevieve Manchester. Some of the issues we experienced at Redwood ... The staff is awful, as in they all roll their eyes at her when she has her back to them, and when they are in the room with her, she's training them as they go. She hires people that are totally unskilled as vet techs, and she probably pays them poorly. They all look miserable. Her office is also dark and like a weird version of "Get Out", vet edition. Our pup had a UTI, and Genevieve had us worried that something was seriously wrong with our pup, and she pushed $800 of tests on us. Then, she didn't bother to tell us that she was taking off on vacation for over a week, so we sat in misery waiting for her to get back and tell us the results, because no one else in her office could do that. Basically, we helped fund her stupid vaca, because there was nothing wrong with our dog. She then told me that our pup has a thyroid issue (despite her thyroid level being normal on the tests!!) and prescribed meds for her- she totally misdiagnosed her and was going to put her on meds for no reason. I did not get the meds, as I knew she was totally erroneous in her diagnosis. Finally, when I emailed her about my concerns and shared that we felt frustrated by her lack of care....about her freaking us out needlessly...running a bunch of unneeded tests, and subjecting our poor dog to unnecessary pokes and jabs, and about her not letting us know that we wouldn't have the test results as she was taking off on vaca (leaving us hanging for over a week)....she merely responded " do what you gotta do". As in, she could not care less if we left her practice. I'm not mincing my words here...she is total trash, and completely negligent and unethical. I think you really have to be a terrible person to run your business like this, and to treat pets and people this way. Absolutely avoid her and this place. **NOTE most of her 5 star reviews are fake profiles (with one review only). This is an indicator of false profiles to help boost her ratings. About our pup and her UTI, we found (via NextDoor) a wonderful vet practice in Fairfax, and we have been taking her there ever since. We learned that our sweet girl just needed the right antibiotic to clear up that UTI, that was all!

Dr. Manchester is an unbelievably caring vet who is one of the best in the business. She solved a…read moreterrible ear problem my Labrador was having, going above and beyond to care for my pet. Ginger is now healthier than ever! She and her staff made the experience so comfortable, and she is incredibly easy to get along with. She is so kind to animals. My dog loves going to see her. I think that is the best recommendation of all. Ps, She is back open for business now after the flood. Definitely worth the visit for a caring, attentive vet!

Our small Yorkie caught a couple of ticks during the weekend, and we managed to pull most of both…read moreoff. A couple of days later, my wife and I thought our dog caught two more ticks, but the ticks would not come off. We called an emergency veterinary hospital, but the veterinarian technician (vet tech) did not think tick bites were an emergency and advised that we go to a regular veterinary clinic. We quickly found West End Animal Center and obtained a quick appointment. The office staff was extremely friendly. Two large boxers rested behind the counter and enjoyed their extra-large cushions. In the exam room, Dr. Frye quickly showed up instead of the usual vet tech. He explained those two spots were not ticks and advised that we should use the prescription Nexgard instead of our regular K9 Advantix II for tick control. Dr. Frye also advised that our dog can use a blood test after the tick bites. We thought the blood test was an excellent idea and approved it. However, our Yorkie did not think a blood test was an excellent idea. The visit was the first time we saw a blood draw. As Dr. Frye approached with his syringe and inserted it in our Yorkie's leg, our dog quickly snapped and grabbed the syringe with his mouth. Dr. Frye removed his syringe from our dog's mouth and tried again. The second time, again, our dog quickly snapped and grabbed the syringe, but the syringe fell to the floor. Thereupon, Dr. Frye suddenly grabbed, pushed, and held our dog's head to the exam table; leaned toward a drawer for another syringe; and obtained the blood sample. We did not think much of Dr. Frye's abrupt action, as he needed a blood sample. After we left the office, we discussed the visit and particularly Dr. Frye's method in obtaining the blood sample. We concluded that our dog is small, and we believe that Dr. Frye grabbing, pushing, and holding our small dog's head to a table was overly forceful. Distressed, shortly after we got the negative blood test results at home, we did not follow up with a scheduled teeth cleaning, which we postponed and finally canceled. Though the office staff is extremely friendly, we believe that Dr. Frye's abruptness and forcefulness toward our Yorkie during a blood draw was unprofessional and violent. If you have a medium or large dog, you will likely have no problems in this vet clinic as your dog can easily defend itself. However, if you have a small dog, please be careful here.

The team was extremely kind and everyone loved my dog. I got all of my concerns addressed as well…read moreas a few things that fell off my radar like vaccines. The one qualm I would have to note is that an itemized bill is not provided before treatment is performed and it is assumed that you can pay for any amount of bill. I was informed that in order to receive an itemized bill you must ask ahead of time, which was not explained to me before the appointment. So as long as you ask for the itemized bill so you know what you're getting into you shouldn't have to big of a problem. I will say I was a little shocked at the cost but also haven't had to take my dog to the vet in a while as he is not that big of a trouble maker so likely could have been my lack of exposure to the clinic experience lately. Overall, very efficient and smooth experience!

Everything! Great vets ! Kind & caring & competent!…read more Good tech staffers - always patient and loving

We absolutely love our vet! We had a bad experience with our previous vet so we were hesistant and…read morenervous to try somewhere else. Our dog is still semi traumatized and vet-scared and they handle him with love and patience. We have a dog and two cats, so I feel like I am calling them constantly whether for flea meds, shots or the unfortunate random pet incident. From yearly checkups, anesthetic dental work or scary situations they have handled everything with professionalism and kindness. They are always able to get us in quickly and every vet we have seen (they have a few) has been fantastic. For a vet office in marin county I feel they are reasonably priced as well. We will continue to come to them for as long as we are in Marin county.

Didn't take my pet here, but called to ask a few questions and the woman I spoke to was extremely…read morerude. Geez. Feel sorry for the clients that go here.

I live pretty close to this office so it was super convenient for me to bring in my cat Cali. My…read morecat had been really lethargic and hiding under my bed for days refusing to eat or use the litter box. I took her in as a walkin and asked for help. The dr was so nice and did a fluid IV right away since my cat was fighting a pretty nasty infection. I was given a pill antibiotic and a liquid antibiotic and was shown how to administer them so I was comfortable. The doctor even called me a couple days later to check on Cali, really a follow up call for my cat? My sons pediatrician doesn't even do that. When my best friends chihuahua was having a skin rash I told her to come here because of how well they treated my cat. Hope not to need a vet again anytime soon but if so I know where I am going.

I've been bringing our fuzzy feline brothers here for two years now, and have only positive things…read moreto report. Very nice staff, who are patient and don't mind slowing down and answering questions/dealing with my assumptions kindly. This is important for me, as I've experienced a significant and stressful mismatch in personality/dynamics with other vets in Marin (who are highly respected, no disrespect intended.) In COVID times I'm impressed at their approach, where no human is allowed in the building and they pickup/dropoff the animals at curbside. I get the sense that they truly care, and understand cats and cat owners, and they have indeed helped my boys get better when sick or injured. Recommended.

The clinic has gone downhill since the retirement of Dr. Shoenfeld earlier this year. Many of the…read morevets like the one we saw are temps. Lab test results were not communicated until we called for them after waiting 8 days for them to call. The facility felt rundown and dirty. I have absolutely no confidence in this vet clinic.

Dr. Giampaoli is fantastic; she genuinely cares. There's plenty of parking shared with Toscalito…read moretires location. Amy's Drive-thru is nearby formerly known as Denny's, so I like coming here. They refer competent surgeons they work with, and all kinds of specialists in Marin County. Dr. Kallet is a good person as well. The front office is super busy, but they communicate effectively and tries to fit everybody in. My fur baby is 13 years old, and she's having all kinds of issues. Her UTI was cured and labs were done. She also comes here for nail trims aka pawdicure. I highly recommend getting pet insurance, such a lifesaver. These four-legged babies are more costly than kids in College. 'Til we meet again - happy pets and see you on Yelp (SYOY)!

I hate to pile on to my negative reviews but people need to be informed consumers: 1) if you have…read morepet insurance, don't count on getting doctors' notes to submit with your claims; 2) prescriptions they sent to a compounding pharmacy are up to you to pick up and figure out how to administer, whereas other vets will retrieve the medications from the compounding pharmacy and cut pills into the proper dosage so that you don't have to cut a pill into eights or whatever is required; 3) if your animal requires regular testing or monitoring, VCA will charge you as if each test or exam is a whole big deal, whereas other vets will charge you a minimal charge. Saving the best for last, most vets will find a way to get your very sick dog or cat worked into their schedule on a priority basis. Not VCA. Doesn't matter if you've been with them a day or 25 years, if you have a sick pet, take it someplace else, and that's actually the best advice you can get from them. Lastly, VCA won't cooperate with other vets. If you are working with UC Davis or another veterinary provider, VCA won't recognize that.

so we came back here after years of going to other places like Scientology vets at San Rafael…read moreAnimal Hospital, the emergency vet hospital with children vets so scared of a dog that they won't even enter a room With a frightened dog who is being scared and defensive And they want to dope up every dog they are friended off, and even the vet on Channing way why threw a tantrum when he had to work hadrd on a dog and literally told us not to come back becouse he got nipped by the dog. Obviously, even though those were cheaper and gave away and things like that our experience with them, we understand why they do that. You guys have been consistent, reliable, friendly, caring, not blaming not giving the parents of the dog silent treatment just because you don't like them or any other unprofessional caregiver behavior you guys are always respectful always clear about what you're doing and always understanding of not only The Dogs issues but the parents issues as well. you guys always take my budget into consideration and always have works with me as best as you can. Your pet hospital is literally the best in Marin as far as I'm conserved.

They saved my cat's life. He's young, healthy, vaccinated, in home only, and we didn't expect to…read moreneed an insurance so soon. He chewed kid's toy and was dying very fast. Surgery costed enormous amount, but they helped us to cut cost, find special vet loans, connected with non profits, all office was helping us to deal with complexity of it while our cat was in surgery. Which they started before we paid full amount. Surgeon done an incredible job! She pushed the toy that stuck in the intestine manually with her fingers through the whole intestine to avoid extra cuts, extra cost and insure better life after! I can't recommend them enough. They deeply care about their patients and very kind to the owners too.

WOW! My first time here - What a positive experience! This is truly a long time family owned…read morebusiness with well deserved top reviews. Melissa kindly handles everything at the front desk and office - her Dad, Dr. Archinal has been a vet since 1982, and is calm, kind, and wise. He's seen so much - his very presence is reassuring. I felt like, no matter what my dog was dealing with, this Dr would have experience and can offer meaningful perspective and advice. What I came in for - was 2 small lumps on her that I was afraid would need biopsy and maybe more - he looked at them and said, I don't think they are a problem, you don't need to do anything, just keep an eye on. What a relief - hundreds saved there! And - even more - when I adopted my 80# dog from a large East Bay shelter 3 years ago (she was dropped off as a senior at a night deposit box, with broken off teeth, so we did not know her past) - I took her to UC Davis dental vet dept and was quoted $5-6k to address her situation. That was out of reach for me so I gave up hope on being able to help my dog in that way, but I'd do the best I could to give her the best life in other ways. It was so scary I didn't even want to look in her mouth from then on, and it was hopeless anyway. Dr A calmly apprised her situation, gave me solid simple, do-able, advice about how to care for her teeth and gums from now on - and I got a quote for less than 1/3 of that prior quote to do the dental work she needed! Now, I feel like I can take care of this, finally, 3 years after adopting her. God Bless this honest, down to earth, family clinic that treats their patient animals like family too!

We have been going to San Rafael Animal Hospital for over 25 years. Service and care is excellent!…read more Also have a great boarding service. We highly recommend the vet service. Front office is so helpful, kind, and understanding.