I thoroughly enjoyed my 1st visit to Hi Texture Salon. I'm so glad I decided to give it a try after…read moregetting a referral. My stylist, Danielle was very informative, thorough and careful with my hair. She gave me after care advice and I was even allowed to buy the product so I could manage and maintain on my own - I typically don't get after care instructions. We started my service promptly and finished a little longer than anticipated but I did add a treatment. I've been getting lots of compliments on my style - it's shining and healthy looking. I hope to continue getting treatments so my hair will be more voluminous. Prices are in line with current rates at other natural salons - expensive but worthwhile

I am writing to respectfully address an experience concerning your cancellation policy, following a…read morerecent appointment booking. I wish to preface this by affirming that the service provided by my hairstylist has consistently been exemplary and professional. My concern pertains to a cancellation fee recently applied to my account. An appointment had been scheduled for Friday at noon. On the preceding Thursday, shortly after 11:00 AM, I contacted your establishment to notify you of the need to cancel this appointment. During this call, a staff member informed me that a $25 fee would be charged due to the cancellation falling outside the stipulated 48-hour notice period. I attempted to explain the unforeseen circumstances that necessitated this last-minute cancellation. However, the representative maintained a strict adherence to the policy, reiterating the rule without further discussion or consideration of my situation. As this was my first occasion requiring a cancellation within a short timeframe, I had hoped for a more empathetic approach. Life's unpredictable nature often leads to unavoidable changes in plans, and I believe that an element of understanding and flexibility, particularly for established clients experiencing a first-time short-notice cancellation, is a hallmark of excellent customer service. I hope you will consider the impact of such rigid policy application in situations where unexpected events are beyond a client's control.

Looking for a salon in my neighborhood. Genesis is convenient in the Shoppes at Webb Gin and had…read moreme curious so I called and was glad to get an appointment within a few days. I made the appointment online through an easy process. The scheduler texted me some clarification questions and we were good to go. Parking was easy to find and there were lots of shops and restaurants to consider when I was done. The staff was very friendly, offered me a smock for the color process and sat me in the chair quickly. My stylist was great at asking questions about what I was looking for; color, cut, length, etc. before moving forward she confirmed pricing so there were no surprises. Stylist was efficient, friendly and did a great job. I walked out very pleased and will be back!

I had a balayage and haircut scheduled that was supposed to be a three-hour appointment. My GPS…read moreunfortunately sent me to the salon's old location, which was my mistake for not double-checking. As soon as I realized, I called to let them know. I would have been 15 minutes late. Rather than being even slightly accommodating for a long service appointment, they immediately marked it as a cancellation and charged me 50% of the service - $90 - despite the fact that no service was provided. The complete lack of flexibility or understanding was shocking. Charging someone $90 for a navigation error is pretty poor customer service. Policies are one thing, but this felt unnecessarily rigid.

This use to be my go to for my hair. However, the last few times I have made an appointment they…read morecan't ever seem to find the appointment and as if I called the right place! I've been coming here for years 8 to be exact of course I did! It's very unprofessional and means you do not value me as a customer. This woman use to be so inviting upon walking in now she just looks and talks shyt in Spanish that I can understand very well. My appointment was 2pm it is now 3pm. Then tell me your running behind how when you only take appointments so you all OVERBOOKED

Service was very good. Greetings when you walk in the door. Very organized…read more Quality of work and results were amazing. Vibe, made comfortable.

It seems if you need your locks done, this is the place to go. If you need anything else concerning…read morenatural hair- stay away. It took over 4 hours to get my natural hair washed and cornrowed into 6 braids. I have 4b hair that wasn't preset angles or washed, but from prior experience, I knew it would take 20 min max to wash and detangle. It took a full 30 minutes for my stylist to attempt to detangle my hair, and then she gave up and just stuck me under the wash bowl. After washing my hair, she left me to air dry without combing it out- a huge no no for natural hair. Then, as she was going to blow dry my hair to prep it for the braids- she was so rough I was afraid I'd have patches and snapped hair all over. The bright side was my $100 braids looked super neat and lasted for nearly a month. So, if you're wanting a moderately priced stylist that isn't vested in hair care feel free to stop by. If you're wanting a hair care experience, I can't recommend.

I just moved to Atlanta about 8 months ago and got really lucky in finding Bianca and the Naturally…read moreYou team. I was having an allergic reaction to my hair products that was causing inflammation on flaking that Bianca was able to see and diagnose right away. Since coming to the shop, my hair is doing much better. I am not always the best about night hair care due to my job but Bianca keeps me camera ready and for that I am extremely grateful.

so everything was super great, hair was washed (not conditioned), but it was relaxing. then came…read morethe blowout. i think the before and after pictures show what happened.

Excelente. muy buen trabajo muy profesional. chicas muy amigable y profesionales…read more Definitivamente siempre es bueno regresar.

Helen cut my hair and did a fabulous job! I did not have to wait. She cut my hair perfectly!read more

I have been going here for a few years now and this is the only place I will ever go to. Mrs. Helen…read moreyou are the best

I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and…read moreunfortunately, I never got to go due to their TERRIBLE customer service. A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy-- to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn't intend on changing my appointment at that given time. The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don't know if I need to yet, just weighing my options. Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date. After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again. Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing. Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them. I really wanted to support a Black owned business, but there are others in the city that deserve the money that you'd spend here. UPDATE: Per the business owner's response (Alexis), she has made it even more apparent that her overall inadequacy and inability to thoroughly read, be honest, and even manage her books properly is alarmingly unprofessional. In the response (below), she claims that they "went out of their way to accommodate me past business hours," which is a prime example of her fragrant dishonesty. I simply asked her for whatever time that was available for my booking. I never asked for a time. Alexis took it upon HERSELF to book me at 6pm and not 6:30pm, as she claims. Please see below for proof of my statements via Alexis and I's text message conversation. In addition, I did call at least 4 times to try to be considerate, so I wouldn't cancel my booking. As I mentioned in my initial review, I had just received news of my grandpa's passing and had to change my flight to attend the funeral. When I messaged her (see texts below), I apologized for the calls and notified her of my family emergency-- which she chooses to ignore-- and even settled to come in for the appointment still because I didn't want to throw off their schedule. With the passing of my grandpa, I simply wasn't thinking of if the business was closed or not, and just wanted to get in contact with someone who could possibly give me information on rescheduling, if I decided to. Also, since when is calling a business when they're "not open" an inconvenience? If their contact number was solely their business number, someone calling during the daytime closed or not, isn't bizarre-- logically. Simply put, this all stemmed from a very prideful, egotistical business owner that refuses to own up to her mistakes and apologize for cancelling my appointment, when I only contacted her to get information on their rescheduling/cancellation policy. I believe that she may have trouble properly reading. During our entire exchange via text message, I was so kind to her. Never gave a rude or snappy response. So I'm unsure why she deemed that I wasn't a "good fit for their business." I will also be contacting the Better Business Bureau on this matter.

I be 100% honest, they're one of the best doing silk press, but the minute I walk into the salon,…read morethey make me feel uninvited. when I first walk inside, they literately kick me out and told me to wait outside while the girl that came after was allowed to go inside the salon. I waited outside for my name to be called. when the lady was doing my hair she was talking about my extension to her co workers, talking about how bad they did my install ETC I am from Dominican republic of course I do have an accent, and they were all talking about my accent and laughing about IT I will never go back there. poor customer service.

Best salon in Loganville !! I've been going to this adorable "retro look" salon for at least 5…read moreyears now. Cynthia (owner) is my girl and she never disappoints . She always makes my thinning hair look thicker and in style and I feel better when I leave. The place is really clean and they run on time and the prices are good too. All the girls are sweet , friendly and down to earth. Highly recommend.

What a great salon. Everyone was so nice and friendly. I accompanied my daughter for her first hair…read moreappointment with Samantha. Her previous hairdresser moved. She described the cut she wanted and her hair looks great! The salon has a nice large waiting area, fridge with free drinks. Love the retro look. My daughter has found her new hairdresser! Accessibility: Parking is in the rear, but we entered through the front as the back door has stairs. Support our local shops on Loganville.