Absolutely Do Not Recommend -- Lost My Wedding Bouquet and $900
I was so excited to preserve my wedding bouquet -- a $600 arrangement that held immense sentimental value -- and chose Pressed Rose Studio based on their beautiful work on Yelp. I paid an additional $315 for the preservation service and shipped my bouquet in July. I was told to expect a tracking number around mid-to-late September. That's where everything started to fall apart.
When I hadn't heard anything by 9/26, I reached out for an update. It took the owner, Laila, 48 hours to respond, telling me my order would ship that weekend. The weekend came and went -- no update, no tracking. I followed up again, only to be told she was "very busy with other orders" and my bouquet would ship 10/01. Again, no tracking, no communication.
After following up a third time, she told me "good news" -- it had shipped, but "not so good news" -- she sent me the wrong order. Someone else's frame. She said she'd ship the correct one but that I would need to switch it out myself. Seriously?
And if that wasn't enough -- she couldn't even confirm if it was my bouquet she was sending or the other customer's. Then I finally get a tracking number... only to find it was sent to Pittsburgh, PA. I live in Southern California.
After days of no movement, I contacted UPS -- and they told me the package is officially LOST.
So to recap: I spent nearly $900 for a sentimental service, got terrible communication, multiple shipping delays, was sent the wrong frame, was told to fix it myself, and now my wedding bouquet is GONE because of Laila's complete lack of professionalism and accountability.
Pressed Rose Studio is not worth the risk. Save yourself the heartache -- go to a business that knows how to treat its customers and handle irreplaceable items with care. Laila's behavior throughout this entire process was unacceptable. read more