Update October 2025: I worked for many months with Anthony &…read moreSylvan to come to an amicable solution to the issues related to my pool and the response to those issues. In the end: 1. They found more issues upon closer inspection. Specifically more leaks. 2. They fixed all of the leaks. 3. They addressed the plumbing mistakes and fixed them. 4. They addressed any equipment issues that came up in the interim. In the end, they did stand behind all of the deficiencies, even though it took a long time to get them all fully resolved. My pool is now fully functional, and we love it. Had I gone with a 'fly by night' company to build our pool, I may have had quality issues as well. At least with A&S they stay in business over the long term and, ultimately, stand behind the work. While the initial quality was low on my particular project, I now have the fully functional pool I always wanted. I give them credit for standing behind their warranty.

The customer service is exceptional and the quality of the work surpassed our expectations. Our…read morebackyard looks and feels like a resort. Thank you Lee Beatrous and team for a wonderful experience. ~Stallings family

So glad we called Sunsational Pools! This year was crazy with a lot of the pools closed, hard to…read moreaccess, long waiting lines and broken signup websites... waaaaaay easier to just own my own. They were on time every day for the install, the team was easy to work with from start to finish, and we couldn't be happier with the end result.

Such a wonderful company! Every employee that we dealt with has been amazingly professional,…read morepolite, kind, and helpful. I've heard of terrible stories from other companies; however, from the first phone call throughout the installation process, we have been so impressed with this company! We purchased a 16x32 semi-inground Ecotherm pool with custom wedding cake steps and installation was completed yesterday, just in time for the best part of the summer. This was the perfect option for our family, because we wanted an inground pool but not the inground price tag. The semi-inground option gives us the best of both worlds. We're so excited for this to be our first summer with our new pool!! Oh ...and the Ecotherm has insulated walls for a longer opening season as well as a lifetime warranty, two additional BONUSES!!! Thank you so much, Sunsational Pools, for making our pool dreams come true!!

Amazing work! Ian is incredibly helpful, and his team was able to fix the damage on my pool that…read moreother companies couldn't. He was able to work within my limited budget and resolve the problem at a fraction of the cost others had quoted me. I'm so happy I reached out to CPC pool works. I wouldn't consider anyone else for pool repair.

Great experience with CPC Pool Works. We Love our finished pool. Very pleased with the whole…read moreprocess and they were very helpful and knowledgeable.

I messaged multiple different companies regarding a hot tub repair. Most companies didn't respond…read moreto my request or had a pricey fee just to come out. Aqua Squad had amazing customer service. They worked hard to find the issue and the repair was a very reasonable price.

Couldn't be happier. They responded quickly, repaired my pool pump motor in an hour, and the fee…read morecharged was very reasonable. Will definitely use again.

From the moment we started researching pool companies, I kept detailed and copious amounts of…read moreinformation. We eagerly watched a neighbor's pool install earlier this year and was quite surprised at how smooth everything went. It turned out beautifully. After polling my neighborhood where there are several in-ground pools for referrals I went to visit a locally owned and operated company right here in Fuquay Varina. So glad we did! From the moment I stepped in their office, I was treated with utmost respect, no pressure or sales tactics, a welcoming environment, and a plethora of patience and information. We even had a few laughs. No stress! After the initial visit, I returned with my husband. Cannot tell you the countless hours we asked questions, looked at different pools, got quotes and much more. We just knew we were at the right place. No further need to investigate anyone else's offers. (Some of the other companies spoke harshly about their competition and that was a huge turn off) My husband and I continued to ask many questions over a few months. When we saw the final product at our neighbors house, we knew that was going to be an easy choice. From then on the process was made simple and seamless. We agreed to terms, we signed contracts, got final quotes, we fully understood the magnitude of this project and the start date. Fortunately due to a cancellation from another client availability moved up by two weeks and we were asked if we wanted to take it. Our project officially started April 1 and I am pleased to say not only did Cool Pools in Fuquay Varina stay on plan they stayed on budget. We considered many upgrades and chose carefully. (We recently left a review about the subcontractors that did our travertine through the pool company) Our completion date was last week on the pool. We have final inspection tomorrow. Without any hesitation, happy to report that Cool Pools delivered! The staff there acknowledged our every inquiry along the way. They stayed on schedule and delivered a superior, beautiful welcoming oasis. The day the pool was hoisted over our home and put into the ground was the only scare we had. Who wouldn't be scared of a pool going over their house via a giant crane? Cherie and Dit Barbeau along with their incredible staff, including Holly and Eutin held our hands through the process and always were available. Having a pool installed is a huge endeavor. So many day-to-day decisions had to be made and careful planning was needed for every meticulous detail. Happily our project came out above and beyond our expectations. We had to add additional fencing to keep our dog out of the pool, so we wouldn't worry about her jumping in, especially during winter when she goes out to potty. From the first rendering they provided to what the final project looks like is spot on. They are by far the clear choice if you are considering a pool. You are welcome to reach out to me with any questions you might have. I have learned a ton. Thereafter sales support is incredible. I stop in from time to time just to say hello. They made us feel like family, and that every decision was made like it was their own home project. There is not a number high enough to rate this company and how they do business. Happily we had a phenomenally wonderful experience. *************

These guys are a great family-owned company. We couldn't be happier with our pool. Because of…read moreCovid, we had to wait a bit to get the pool installed, but that was the case for all companies we called and Cool Pools clearly explain this from the beginning. We also had a good slope in our back and they shopped around and found us the best price for all the fill dirt needed. Even the extra we requested, that they brought in for us. They had the best price and service by far. Some of the other companies were pretty rude, to be honest, but Cool Pools answered all our questions and have come out to help us after the fact when we had new users mess-ups. Gene is a super great guy. Use them with confidence, you will have no regrets.

I was in communication with Marquise about installing my pool heater for 2 months. 3 weeks before…read moreinstall we decided on Friday, April 18th. He no showed on Friday but promised Saturday morning. He never showed up Saturday and stopped answering texts. It is now Thursday and he hasn't offered an explanation. I've had to contact another company and they told me they deal with unhappy customers of Marquis' all the time. Accountability and punctuality are certainly not his strong suit. If he gives you a low price it's because he's cutting corners. He is well known for it by other companies in this area who have to fix his mess.

Liner looks great! Very happy working with Marquis and the team. Can't wait until next season!read more

Choice pool and spas has the best hot tub around. They also has the best pricing in town. Come…read morecheck them out if you are looking for a quality hot tub.

from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

Best customer service ever nice guys and we love their services and products!!!!!!!!'read more

I initially called to make an appointment for my pool to be serviced on May 5. Unfortunately, the…read morecompany did not send a notification until seven days later, and the message was sent to my old roommate even though I had already provided my updated phone number. My former roommate did not see the message until 7:30 PM the night before the appointment, forcing me to cancel because there was no reasonable notice given. At no point in the email or text was I provided with a timeframe for when the technician would arrive. After that experience, I went through the portal again and later spoke with someone on May 23 regarding another service appointment. While I was out of town, I suddenly saw someone at my door through my camera system. Since I was away, I gave them permission to service the pool remotely. However, no one contacted me to explain what was wrong with the pool or discuss the repair cost before performing work. I specifically informed them that I had already replaced the flow switch on the salt cell myself, yet they replaced the same part again and discarded my brand-new part. When I returned home on May 27, the red flow light was still on, meaning the issue was never fixed. I called again on May 28 to schedule another appointment, only to be told they would not be able to return until Saturday or Monday -- another seven to nine day wait. I explained that I did not understand why I was being pushed to the back of the line when they had already come out once and failed to repair the problem. I have now been trying to get my pool serviced since May 5, and it has been nearly a month without my pool being operational. Additionally, the woman answering the phone at the Garner location was not friendly or helpful during the process. If the problem is not resolved by Saturday or Monday, I will absolutely no longer use this company.