Ardi at NMP was great, he was very responsive and was clearly passionate about what he does. We had…read morea whole house softener/filtration system and RO installed, and the water quality in the house has improved dramatically. When the softener regenerated in the middle of the night and woke us up (our bedroom is right over the part of the basement the system is located in), Ardi was responsive to our texts and assured us that the noise was normal. He came within a few days and helped us reset the time of regeneration to a better time. He even came back a second time to secure a pipe so the sound wouldn't travel as much. They also matched a competitor's offer and warranty. Overall very happy with the system so far!

I had Terrible experience with RO installation. They cut costs by sending untrained guys for…read moreinstallation (not licensed plumbers) who don't even know the code. The guy who installed RO at my house was not a licensed plumber. He connected the waste water drain after the P-Trap of kitchen sink drain(pic attached), which is illegal, dangerous and against the code. It can cause sever gases to come in contact with RO filters which is very risky. Luckily I noticed and called them. They apologized, and told they will come over to fix, and they will send a licensed plumber who knows what he's doing. A guy showed up after 3 days, and this time again they sent a service guy (again, no licensed plumber) who left P-Trap under my kitchen sink leaking, and I had to call them a third time. Horrible experience end to end. But, buyers, beware, this is not a trustworthy company. Save your money, call your licensed plumber to install RO.

If I could give them a 0 star review, I would…read more I talked to Andrew and he's a liar. Not only did they not provide a credit for the units they picked up, he contradicted what his salesperson told me when he signed me up. Let this serve as a warning to anyone who's looking to sign up with this company; they're swindlers and have no integrity.

Only company delivering alkaline water to ny. Delivery is easy to set up and as promised!!!…read moreCustomer service is top tier....

Don't ever used these people. They dumped 400 lbs of salt at my front dolor, didn't even knock on…read moremy door. I'm 73 and had to drag this down to the basement. Last delivery a guy knocked and brought it to my basement for which I tipped him. I emailed customer service and they said because it was an online order they didn't bring it down. HOW LAME AM ANSWER. Use one of the many other companies

They put in my water softener and under sink water reverse osmosis water filter. Years ago they…read moretaught me how to change the filters and everything worked for a few years. This year I needed a new tank and replaced it myself. After that the system makes a loud noise when it is refilling. I called them for a service call to repair the system. The guy said I needed a new tank which I questioned knowing the one was brand new. I went along with it trusting their expertise even though they charge you 3x the cost of a new tank on Amazon. They came back to install the new tank and temporarily the noise went away as he found an unrelated issue with an extra rubber washer left behind from an old filter . Less than a week later and the noise came back. I spoke with Kristen P in their account receivable when they called for payment and she said the manager would call me; but I had to pay the 298.00 first before they come out again. When they installed the system it originally cost 500 or do. The manager never called me and they keep sending emails for payment. I don't want to pay them but it is easier than dealing with arguing with a collection company. I almost forgot the first time they came this year the guy didn't even have the right tools as he said people had called out sick and I had to provide him with teflon plumbers tape. Most of my technicians have not been experts and I don't want to disparage them but at the same time I'll just say they aren't well trained. I would not recommend this company and would not use them. They aren't well trained not experts and their customer service is horrible. They do not stand behind their work and it'll be very random if you get lucky to get a good service tech.

Had a shower valve and shower trim replacement done..Nick the owner was quick with the initial…read moreresponse probably within 5 min so that was nice..The plumber Ed that came to the house for the initial estimate was awesome and worked with me when I needed to change times last minute..he booked me first thing in the morning..overall I would recomend them..everyone at DR Drip was friendly and on top of their game..will use them again in the future

I am a second time customer. They came to my rescue when I really needed them. They came.in a very…read morereasonable time. I had the great pleasure of meeting one of their best plumbers Eddie was my plumber was fantastic polite professional knew what he was doing. Trust me if you want it done right then you go with these plumbers. give Eddie a 10 thank you Eddie so very much for what you did for me yesterday. It took you several hours because it was a big job but you got it done and I thank you for that and Dr Drip for hiring this young man.

Very happy with them pleasant when you go in never an issue... not expensive at all convenient…read morelocation while doing to Walmart

From the owner: We service the NY metropolitan area, however, our water delivery service is limited to Essex,…read moreBergen, Passaic, and Hudson Counties in NJ. We specialize in water filtration, including reverse osmosis, for the home or business. We carry all types of dispensers including: water fountains, water coolers, porcelain crocks, and BPA free bottles in all sizes.

3 years ago, I chose them for my whole house water treatment and RO system so that I could support…read morea local family-run business. However, in the last couple of years, service levels have sharply deteriorated. Nancy was great with scheduling. They did not tell me area had to be fully clear for them to work - I assumed their workers could move things. But understandably, they could not. But the company invoices me for service anyway. When I called to talk and reschedule, Joanne was nasty and transferred me to Vinnie the office manager who was even nastier. He starts off with "Are you really that dumb...". Needless to say, they lost a customer who tolerated their decline for a couple of years. I've moved to WCPonline.com, a much better-run family business, and have been thrilled with them!

This is a very nice family-run business. They were helpful with all of my questions and equipment…read moresetup. I'd so much rather support a local business that is helpful than some megacorp. Their salt is less than the big box stores and great quality. The bags are 50 lbs versus the smaller 40 lb bags you get at HD or Lowes for less money per bag.

Well, maybe! At least this guy responded so we will see how it goes and he gave me prices that…read moredidn't suck!

The crystal mountain cooler edition was perfect!…read more Took up little room and blends in nicely. I am excited to have this convenience going forward and not having to run to pick up water