Harris cancelled the appt without notice and left me hanging. Very inconsiderate and unreliable.read more

DESERVES ZERO STARS! I'm renovating a bathroom and setting up new laundry room in my house in…read moreSheepshead Bay, Brooklyn. I shared approved Dept of Buildings plans and supervisor came out for a walk-through and verbally quoted me $20,000, saying as he left he'd write the detailed proposal based on his $20,000 verbal quote. However, when he emailed his proposal the price shot up 92.3% to $38,460.00! I emailed back to get justification, but never received a response to the exorbitant markup from the verbalized quote at my house. I wanted to know why Harris would not honor the $20,00 I was quoted during the site visit? I have been a repeat client of this business paying $1000s at each of their visits to do my plumbing work, and was told that because of this fact, I'd get a slight discount on my renovation proposal for the plumbing aspect. But a 92.3% markup from original quote of $20,000 is extortion, fraud and just bad business practice to say the very least! I found out also that they don't come out and tell you that they charge a discharge/service fee to come out, but $150/per hour of travel time is quietly--not disclosed to customer--added to their bills, yet never disclosed to you upfront. They were coming from the office location in Brownsville and I'm all the way down south on Avenue Z in Sheepshead Bay and they must take the side streets to get to me because commercial vehicles are not permitted on the Belt Parkway. I will stop being a repeat loyal customer to Harris Plumbing and Heating and will not refer them to anyone else ever again. I'll be reporting them to the Better Business Bureau also. Good riddance Harris Plumbing and Heating!

Richard Haviland is a rare find. I needed a plumber to do some work in Brooklyn, but I did not have…read morethe time or resources to go to Brooklyn to find one. So, of course, I went to the web, Craigslist in particular, wading through a lot of ads and promo-posts that looked suspect at best and downright deceitful at worst. I was beginning to get worried when something about Richard's post caught my eye. I can't even tell you what it was to this day; it wasn't flashy or bombastic - maybe that's what it was, who knows. But something made me call him - and so far he has turned out to be the best tradesman I have had going into that building on a regular basis. He investigates the problem, gets in touch with me to review the details, we settle on a cost - always reasonable - and a course of action, and he gets the job done, letting me know the final bill. Work's done, tenants are happy and all is right with the world. He is a man of his word. And did I mention that I have yet to meet him face to face? That's right - we've been working together now for almost a year, and he and I have been nothing more than voices on the phone to each other with a little bit of cellphone technology mixed in. Sure, I have a guy in the building who works as a go-between for the residents and for followups. But Richard and I have been operating on a virtual handshake for almost a year now, and more than once he has shown himself to be not only a very good plumber, but a man with integrity and a compassionate heart. I am very fortunate to have come across his post in Craigslist. I know exactly What led me to him! And I just want to make that known to anyone else who needs some plumbing work done in Brooklyn and would like to deal with a real decent human being. Thanks a lot, Richard!

I've used Richard a couple of times, and he's usually very nice, thorough, and reasonably priced…read more But, in January I had a job that really should have been very easy and he just didn't want to do it. He comes to my apt, looks at the flushometer toilet and says "your super should be able to do this." The problem is, my super sucks. I know this, which is why I am calling a pro. The piston in the flushometer completely gives way a week later, water is just running full blast into the bowl, and I had no choice but to call the super. He puts a new shutoff valve on the toilet, for some reason, and replaces the piston. I pay him $260. Problem is, he effed it up. The action on the flusher was weirdly stiff, and a few weeks later it just stops working. I call the super and he couldn't give less of a sh*t. "I told you, you probably need a new handle" he says. "Get the part for me and I'll look at it." (He had not communicated that to me, and it turns out he was wrong anyway.) So, I end up calling one of those overpriced "retail" plumbers. He shows up, and observes that the super put an unnecessary second gasket in there, which seems to have messed it all up. About 15 minutes later the job is done, and I'm out another $300. So I ended up dealing with three different people and spending $560 for an easy job that required a $40 part. Richard is a great guy for jobs that he wants. But he really left me in the lurch here when I needed someone to just do the job right.

Ivan was very knowledgeable about which toilet would best fit my elderly mom. I would definitely…read morerecommend using them. Thank you again!

Do NOT hire this company!!!!!!! Unless you want to be out of $2400.00 and in a freezing cold house…read morein the middle of winter. They are the worst!!!!! They completely ripped me off!!!! I paid them $600.00 as my heat was not turning on. The heat worked for less than a week. When they returned they wanted me to pay an additional $1800.00!!!!!!! I called someone else and the issue was fixed and completely resolved for $300.00!!!!!!!

This is my local plumber and I can't recommend them enough. Their rates are very reasonable and…read moredespite the fact that they always seem to be busy, they fit me in asap. All the plumbers in this firm are professional. knowledgeable, and courteous.

I had a leak in an original cast iron pipe in my house which is over 100 years old. They were able…read moreto replace the leaky section by making two small holes in the wall of a closet on my first floor and one under the carpeted hallway floor (no damage to the carpet) to replace the leaking section of the pipe. A carpenter they sent will be making the small patches. I'm relieved that they didn't have to go through the tiles in the shower or anyplace that would be expensive to patch. They identified the source of the leak and repaired it quickly and didn't leave a mess behind. I highly recommend this plumber!

I had a leaky bathroom faucet that had to be fixed. Richard, their plumber was courteous and…read moreknowledgable. He gave me a wide array of options and worked with me to find a suitable solution at an affordable price. I was - and am - very happy with their service and would highly recommend them. Their office staff was also excellent. Immediate and truthful. The whole endeavour could not have been better.

HUB Plumbing demonstrated exceptional professionalism and dedication during a crisis in our…read morehistoric brownstone last summer. Following a catastrophic accident impacting one pf the main piping systems, they efficiently coordinated demolition and meticulously worked on the repair. Despite not having initial plans and facing the complexities of our classic and aged property, they skillfully navigated their ways and replaced hundreds of pipes and piping components over several months, achieving a near-miraculous restoration involving three floors. HUB has worked in our property for years. Their support and expertise throughout this recent ordeal however were invaluable and deeply appreciated. They are one Intelligent Team! Omar, Richi are the two who KNOW this highly complicated profession. Lina is authentic, lovely, and on task. And Jayson is insightful, amongst other qualifications. This to me is a quality one had to possess in this highly technical and mechanical business.

When we bought the 19th century townhouse in Brooklyn plumbing was the main issue…read more The boiler looked like it would explode at any moment, there was a weird second water heater kind-of hooked in, the sewer cleanout was all wrong, there were multiple fire dangers in the way things were vented to the chimney, and all showers/tubs had various issues. Parkset came in with a very reasonable bid. The work was done quickly, with great quality and communication. It was such a good experience, I called them back for a couple more projects.

Would give it negative stars if I could. I called to inquire about a bidet installment and the guy…read morewas rude, said he "would never touch" my bidet because it's an Asian brand. Told me to "just buy an American bidet then maybe it'll just work" So unprofessional and honestly came off racist. Don't understand the high ratings for this place

Very professional family owned business - excellent and quick service, very helpful and…read morecommunicates clearly. They were able to assess the issues with the old system and gave us an estimate for the new system and were able to switch it out within a week of calling. Highly recommend. Honest and fair and a pleasure to deal with. Thank you very much

I would not recommend Big Apple Plumbing. I had them come…read moreto fix an issue I had with the connection with the boiler and my thermostat. They were not able to find that anything with wrong with it. I was charged a $200 service fee. I had called another plumber to get a second opinion and he was able to figure out what was wrong with it in minutes. I reached out to big Apple plumbing to see if they would be able to refund me due to them not being able to figure out the issue and me having to call someone else. They told me they were unable to give me a refund because 1. I did not call them back if the problem continued- I called someone else for a second opinion. 2. The receipt that I had from the other plumber did not have his business address on it. 3. They are also claiming that they had advised me to change the thermostat, which they never did.

We called Joey to help us out when our (very old) boiler failed us. Joe was extremely helpful in…read moreletting us know what was going on, what our options were, and how he could help. Ultimately, we needed a new boiler. After seeing some of his past work and speaking to former clients, we hired Joey and his team for the boiler room gut renovation of our dreams. High-efficiency products installed quickly and correctly. Since our first project, we've hired Joey and his team several more times for additional HVAC needs and upgrades. We won't be hiring anyone else for the foreseeable future! Thanks, Joey!

Joe, Milton and their crew are AMAZING!!!!! Started the work right away for a very good price and…read moredid exactly what we were looking for (velocity air cooling and heating), and this was not an easy job in our 100 year old Tudor house. Such hard workers and kept us in the loop every step of the way. They finished the very difficult job in the time promised and the work was done expertly and with the utmost care with prompt service and great communication!!! We are so thankful to these guys and cannot recommend them enough!! This job was not an easy one and they did an epic job!!!! They will be the first company we call as they take care of a multitude of household electric, plumbing etc!! Thanks guys!!!! Do not hesitate to call them!!!!