This is the second year I have worked with Andrew Spraberry at Royalty Insurance Company, and once…read moreagain he went above and beyond. Andrew researched multiple top-rated AAA insurance companies to find the most reasonable pricing for all of my insurance needs, including my primary home, two rental properties, car, pickup, and travel trailer. By working with Andrew, I saved approximately $3,000 in 2024 and $1,017 in 2025. He has a professional yet comfortable approach and took the time to clearly explain my insurance options in detail. His recommendations allowed me to secure the maximum amount of coverage at the best possible cost among the insurance companies I was able to choose from. I highly recommend Andrew and Royalty Insurance Company to anyone looking for knowledgeable, trustworthy, and cost-effective insurance services.

Working with Bradley has been a great experience. After a frustrating time with our previous…read moreinsurance agent--who often took us for granted and didn't return our calls--it's been a refreshing change. Bradley is very knowledgeable, takes the time to clearly explain the differences between coverages, and responds to questions promptly. He's never pushy and has made us feel genuinely taken care of, which is something that feels rare these days. We're looking forward to a long-lasting relationship and to moving our other insurance needs over to Royalty Insurance.

Refreshing to find an energetic and helpful insurance professional, Kasie Ricart. Highly…read morerecommend. Motorcycles, boats, home and auto insurance made easy!

I can't imagine a better experience with an insurance agent. Very responsive, very helpful, very…read morepersonal. Kasie does a great job communicating information and has helped us find the best plans that make sense for our family. Ricart Insurance Agency is highly recommended - not a single complaint in 1+ years of service.

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

Bret Byrd has gone above and beyond to help get the best rates possible, give advice and explain…read morewhy. In the past other agents that I have worked with only focus on price but never explained the why. Bret has helped us shop every year and look forward to continuing to work together!

Horrible customer service. Brent Cooper does not care about the people he sells insurance to (don't…read moreknow why I was surprised by this). DO NOT BUY CAR INSURANCE FROM THIS GUY. Brent and his office failed to tell me that State Farm was not renewing my policy because I had one minor accident and needed roadside assistance once in one year. The only way I found out they weren't allowing me to renew my policy was by asking Brent a random question about my coverage. His "assistant" called me and told me that my coverage expired in 1 day and that I needed to find an insurance provider by then. They claim the sent me a letter 2 months ago notifying me, but I never saw a letter in my mail. There was no email or phone call either. This guy sucks! State Farm sucks!

Poor service around communication and timeliness. Save the headache and find an agent that's a bit…read moremore hands-on with a smaller portfolio of clients as opposed to a shop with limited bandwidth like this one.

Andrew and his entire team are wonderful! Everyone was so kind and love that the office is pet…read morefriendly and they even encouraged me to bring my dog anytime if necessary. They were able to save me nearly $75/month on my auto policy and helped sign me up for a great life insurance policy as well. Can't recommend them enough if you're in need of insurance in the DFW area!!! Huge thank you to Isela for walking me through everything!

Loved this office and they are super pet friendly! 10 out of 10! Everyone on the team is super…read moreknowledgeable and saved me money on my auto insurance!

The pricing was fair and the service was pretty good but they didn't have their act together…read more Any time I would try to pay my premium online or through the automated phone my policy number couldn't be found. This only happened after 3 or 4 months of not having issues and they were never able to fix it. I ended up cancelling my policy due to having to, every month, call and complain that I couldn't pay online and explain the issue, then paying through a live rep. This always took 30 minutes or more.

Same experience like everybody. If somebody with this insurance hit you dont bother to look for…read morecompensation from this insurance....

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Excellent service the most trusted closing company the staff so humble and professionalread more

Have been with Dana Shove for over 20 years and she is the BEST when it comes to auto insurance as…read morewell as any other insurance needs you may have! Beyond 5 stars!! Give Hanby a call first and find out why we are so pleased with their experience and service!! You won't be disappointed; guaranteed! 100%

We have been with Hanby Insurance for almost a year. And are looking forward to another one…read more For each policy we have, we paid less and received better coverage than our previous policies had offered. Erin Neill listened to our specific concerns and specific coverage requirements. She did a great job in finding policies that met our particular wants and needs. Everyone at Hanby is friendly and professional and able to help with any questions or concerns. I have always had a good experiences whether in person, by phone or by email. They are willing to answer questions and clarify insurance terms. Barb G. Rockwall

I cannot recommend Christina Hargrove enough at Jennifer Wilcox State Farm office. I moved here…read morefrom out of state and had wonderful insurance agents through Allstate in my hometown. When I moved to Dallas I used Allstate again and had terrible customer service and their rates were so high! I reached out to Jennifer Wilcox's office and met Christina. From day one she has been amazing. She was able to get me lower rates right away with better coverage. In addition to better pricing she really cares about my business, my life changes and has outstanding customer service. She also checks in with me often and is always keeping me apprised of new offers and/or ways to save money and get better coverage. Four years later Christina and I are still working together and it feels like having a trusted friend. If you want to feel good about doing business with a reliable and friendly agent --I highly recommend using Christina.

No one wants to have an insurance claim. It's not fun, but having a good agent partner makes it a…read morelittle less painful. Christina @ Jennifer Wilcox saved the day -- and probably my business with her take charge effort to resolve what had been an especially frustrating experience with the Claim Specialist. It's not easy for an Agent's office to be put in the middle when a claim process goes south and Christina handled mine like a champ and even when I lost my cool... she didn't. I really appreciate the work she did on my behalf.