Service was amazing, these ladies took good care of me, and also listen to my request. Options selected were great!!

Updating my review to add pictures. I got SO many compliments on my wedding dress. So thankful for Bianca Bridal for helping me find my dream dress read more

Bianka Bridal - Bridal Near Me - Wyoming, Michigan

We had just started making wedding plans for my daughter when I stumbled upon Bianka's during festival this summer. I popped in to check it out and was blown away by the charm of the shop's atmosphere and friendliness of the staff. When I asked about setting an appointment they were very accommodating and let me know that walk-ins are also welcome. When I left to go back to festival I had an appointment set, free wedding magazines in hand and knowing my daughter was going to have her "Say Yes to the Dress" style moment! This was the first (and only) place my daughter went to try on wedding dresses! Yes, Bianka's is that good! The dress selection is great and the prices are very reasonable. We had a $1,500.00 budget (and that would have to include alterations). The dressing and viewing area is beautiful and the staff treated us like royalty. I was really impressed that they had larger sizes for her to try on (she's a 16). The dress she choose fit her perfectly and did not need any alterations! Plus it was under budget! If you are wanting to have an elegant wedding dress shopping experience with a personable touch, without having to go Chicago or New York, Bianka's is the place to go! The decor is beautiful (couldn't stop admiring the chandeliers!), the dress selection is great, the prices are reasonable (and I'm a bargain shopper!), and the staff is very friendly and accommodating. These are a few other things that impressed me: Walk-ins Welcome Recommendations for Alterations in shop and at SE location Is willing to work with you on a payment plan Will hold your dress and have it pressed and ready for the day of the wedding. read more

We arrived a bit early for our appointment and were greeted warmly. We were given a choice of rooms and we took the one that had beautiful natural lighting. Katia assisted us and was so accommodating to what we were looking for as far as dress and budget. Being the mother of the bride, it was nice to have someone else help with advise on styles of dress. Katia worked very well with our budget. Katia listened to what my daughter was asking for and brought those type of dresses in and more. As it turned out, Katia found a dress for my daughter that really fit her personality and was probably not something that my daughter would have chosen , but ended being the dress that she said YES to! My advise to brides and moms out there....be open to suggestions. I have two more daughters that I will take to Bianka Bridal before anywhere else! Thank you for making our day so special! read more

If you want the type of experience you see on tv shows, this is the place. This is a lot more personable than franchise bridal places. Maria, the owner, is very knowledgeable, and will not lie to you if she doesn't think a dress fits you well. It's not all about the sale at this place. Plus, their gowns are unforgettable. read more

This won't look like a good review in the beginning by any means, but the story ends well. I will begin by saying that when I originally chose and ordered my dress in December of 2017, the shop was under prior management and ownership. The dress I ordered (Anne Barge's "Abigail") had a large bow built into the skirt on the back of it that I requested be made removable. I paid a $350 alteration charge to make this happen in addition to the dress. In April, when I received the dress, the bow was only removed, and a random, asymmetrical bow from an entirely different dress design was tossed in the bag, made to be something that "my tailor would be able to figure out." After much back-and-forth, it turned out that the designer was unable to fulfill my request, but reached out to the shop back in December to explain the situation, telling the boutique that they could remove the bow entirely and provide a totally different one. If I had known this, I would have rescinded my request and ordered the dress as-is. Lo and behold, this decision was approved and made, without my knowledge, by the infamous Katia. I brought multiple people with me during my many visits to Bianka Bridal, ranging from my parents, to my sister, future MIL, future SIL and two of my bridesmaids, none of whom could understand the incompetence and failure on Katia's part when it comes to being the "sales manager" over the course of our experience. It was actually discussed that we shouldn't have given this shop our business solely because of Katia's pathetic attitude that began from day one (even before the bow issue). The best thing that happened to Bianka Bridal was the recent change in ownership and Katia moving oversees as far away from them as possible. Her lack of knowledge in customer service, approving an incredibly large change on an expensive gown without my knowledge, caused us a serious amount of stress and frustration during what was otherwise a perfect experience planning and executing our wedding. While this may sound minor, a wedding dress is an expensive, one-time purchase, and any paying customer deserves EXACTLY what they paid for, properly ordered by whomever is responsible for that task. As this was her responsibility, she failed. I truly believe she knew that by the time the issue would come up, she would no longer be with the company and it would no longer be her problem to resolve. I consider this to be the epitome of cowardly, and it's very unfortunate for her to have this disgraceful label stamped on her forehead by so many people. Katia never once took responsibility for her mistake (which was documented by email communication, not a phone call she could lie about), nor even ACKNOWLEDGED that an error was made on her part. Whew. With all of this said, Allyson and Theresa, the new owner, did everything in their power to put out this fire. I definitely felt at times that there was some dishonesty going on when it came to figuring out the issue, negotiating our resolution, as well as some "playing dumb" and, frankly, a lack of transparency. But when the fate of an otherwise stunning gown sat in their hands, I'll admit that I bent over and took it just to get to my wedding day with what I wanted. While it was an incredibly frustrating experience that was ultimately resolved perfectly by a seamstress in my family, I do appreciate their help. Theresa actually had a dress of the same design dismantled so the fabric could be used to re-create the bow. Allyson is a great bridal consultant and stylist, and Theresa is very clearly and obviously putting overtime into resolving prior ownership's many issues. For this, I genuinely applaud her as a business owner. I sincerely look forward to the future of Bianka Bridal and hope that they have many years of success to come now that they are under new and proper ownership. read more

While in Michigan my daughter and I decided to look for wedding dresses. We scheduled several appointments for our day. The weather was getting bad and we knew we were not going to make it on time to Bianka's so I called to cancel. The lady on the phone was so kind and stressed that it was ok to comes late they would be there. I'm so glad we did. Our stylist Jessica was wonderful she listened to what my daughter had in mind and my budget. After trying on several dresses we found "the one". I highly recommend Bianka Bridal. read more

This has been a terrible experience for my family. I have called and messaged Bianka's talking with 3 different women for 18 months. We ordered a wedding dress and my daughter passed away from an accident before she could even see the dress at Bianka Bridal. I kindly asked for a reasonable sort of compensation and understanding for a financial resolution & maybe they could try to sell to someone since it was not opened, not tried on and still in the box from Italy. I did not feel I was overstepping any boundaries after the death of our daughter and a heart wrenching problem. We owned several retail stores and I would have opened my check book and written a refund without any death certificate necessary, what an incomprehensible situation and response....."Our customers are too upity, savy and cotour to buy a dress like that" ...Seriously! !!.... this is a situation I would Never want any other family to be in. The jeweler, caterer, venue, florist, baker, and honeymoon companies all did full refunds with heart felt sorrow. Not Bianka Bridal... it's been 18 months and I'm still here. Please beware , hearts are more important than money. . read more

I recently got engaged and I work downtown in the same building as my MOH so we decided to go on our lunch to check out Bianka's. We did not have an appointment because we wanted to look and see if there were dresses that I was even interested in trying on. When we walked in there were 3 girls sitting around a table and one of them said, "can we help you", without even getting up from their seats. I told them we were going to look around and then possibly make an appointment. During our browsing, the girls stared at us and spoke in a different language which naturally made us think that they were talking about us. We weren't even done looking around and one of them got up to straighten the dresses we had been looking at which made us feel like we were not welcome to be pulling them out. Beautiful shop but not a welcoming atmosphere and I will not be going back for my appointment in fear that they will make fun of me behind my back in their different language. read more

I came in with my bridesmaids to try on dresses. We came in to look and see what kind of styles suited my ladies, so they were trying different dresses. We received little help and no offers to help, and the women who were supposed to be helping us rolled their eyes at us and talked negatively behind my bridesmaid's backs about how they looked in the dresses. An experience I expected to be fun turned out to be awful. There were dresses that I would've been interested in choosing, but I definitely won't be going back to Bianka any time soon, they were incredibly rude and unprofessional. read more

It seems like the reviews are pretty consistent with the girls in the shop not being nice. I have to agree the first time I walked in I did not feel 100% welcome/comfortable. BUT, I went back to get my dress there because that's the only place that had what I wanted and they were lovely. We had the owners daughter helping us, who is pretty young and was impressively operating the boutique on her own that day. So don't let the clique(ness) there stop you, they are harmless and their dresses are pretty! read more

After having a very bad experience with Ali Nicole Bridal with my bridesmaid dresses, walking into Bianka Bridal was like a breath of fresh air. She had all the information I needed with the bridesmaid dresses. She had a swatch book at the ready. Some of my bridesmaids are plus size and bianka bridal has a huge selection of gorgeous gowns for women of all sizes. I decided on a timeless Hayley Paige gown. After my appointment my MOH and I were able to look around the store and try on veils (and sadly making a mess with them) and they were super nice. Once all my bridesmaids got their deposits in they called me to let me know they're placing the order. I will be going back to get all of my bridal accessories! read more

I had a great experience at Bianka Bridal! Liz was the associate I worked with and she was wondeful. She really wanted to help me find that perfect dress. She was fun, and interested, and thoughtful. This was first experience trying on dresses and I can say I was quite pleased. Although I did not end up buying my dress from Bianka, I will definitely recommend them to other starry-eyed brides! read more

Had an amazing experience with Bianka! The ladies were so sweet, patient and informative and made me feel so comfortable making such a big decision! Love the gown I chose and will definitely be recommending Bianka to any newly engaged friends! read more

Found my dress which I love, but since I live out of town they recommended that I not have my dress altered in-house, since it would require additional visits for alterations. I was fully expecting to make the extra trips needed, but with their convincing agreed to take my dress, as they referred me to a local bridal shop and I was told that I would be able to take my dress there to be altered. This morning I called the shop I was referred to make an appointment for alterations but was told that I had been misinformed, and that they do not accept dresses from other bridal shops for alterations. Very frustrating, as I am new to the city I am living in and am left to scramble to find a new seamstress, when I would have been fine all along making trips back to Grand Rapids. read more

Ive always loved Bianka's displays while walking past them everyday to go to work. When I finally got engaged I wanted to book an appointment ASAP and finally feel like one of their so called "Bianka" brides. That being said, I had a terrible experience. I was paired with a consultant who said she had worked their since January... she knew nothing. She didn't ask me what I liked about the dresses, gave me zero direction (this being my first dress appointment I needed some help) she didn't even offer me water. After getting stuck in 3 dresses, she but me in a dress I did end up liking and told me it was within my budget. I had to ask her to dress me up (very strange when you're the bride and your sales person isn't trying to help you get the whole look.) Come to find out it was almost $1000 over my budget (and I had a nice budget). Again, she didn't know her product or have the slightest idea on how to help someone. I am also a size 8 when it comes to my regular dress size and 5'11. I was only able to try on 4 gowns because all of their sample dresses were size 2's or 4's (they aren't a bridal boutique that caters to all body shapes FYI.) I would never recommend anyone here. My consultant knew I was upset and somewhat defeated when I left and she was so unprofessional. I'm not one to give a business a bad review but I just want any newly engaged bride to be warned because I would hate for someone to have the same experience I did. read more

Completely, 100% satisfied bride-to-be! I was able to walk out of BIANKA Bridal with my dress and a huge smile on my face! What a wonderful experience. A beautiful salon, full of gorgeous gowns, and a professional staff. Amber was able to provide me with many options, without overwhelming me. I choose my dream dress, and was only $13 over budget I would highly recommend this bridal shop to any bride that wants an appointment solely focused on HER! read more

I'm in the service industry so believe me when I tell you: Owner/manager hovered over bridal consultants the whole time (weirdly). You weren't allowed to "touch" their dresses. Weird again. No music-odd atmosphere. Also cold in temp. Wouldnt suggest this bridal salon to anyone who desires a beautiful and heartfelt experience. read more

Our wedding party came in with an appointment. We had to wait for the previous customer to finish, which was fine. We looked around while we waited. The salon is very pretty. We have had several family weddings and did a fair amount of shopping in Chicago for dresses. We were looking forward to supporting a newer, local business. We were hoping for that 'bridal salon' experience. We were disappointed. The salesperson that helped us had the knowledge but not the people skills to be selling wedding dresses. She did not make it a fun, memorable experience. In general we received a lot of unasked for opinions about color choices and styles for the wedding. As the bride tried on wedding dresses, we became so irritated by the saleswoman that we all knew this was not where we would be purchasing a dress. She mentioned the time several times so we would be aware that we needed to finish up for the next customer. They have beautiful dresses. They have a beautiful bridal salon. They have a nice location, especially by Preusser's Jewelers, which is a favorite of ours. They need to learn how to make the event of shopping for a wedding dress a memorable occasion. When you walk out of a business you want to feel good about the experience of spending your money. Teach your salespeople to treat every customer like they're special and you'll do very well. read more

Customer service sucks! Very snooty and rude. The only reason they stay in business is because they have dresses most bridal salons do not. One of the bridesmaid picked up her dress (a $295 dress mind you) they took it out of the dress bag and off the hanger folded this expensive dress up and put it in a shopping bag..wtf!!! Right?!!! When the other bridesmaids picked up our dresses they had to find dress bags for the dresses. They had an attitude about it but we each got one. There was one dress they could not seem to get in when time was running out we had to tell them they need to over night it because alterations would probably be needed and the wedding was coming up, this was after calling countless times and having heard promises it would be ready to be picked up. Talk about stress!!! I would NOT recommend this place to anyone. read more

My daughter and I visited this salon and were immediately impressed with the very high quality of the gowns. We had spent a weekend in Chicago looking at everything from large shops with vast selections to small, designer boutiques with no luck. At Bianka, we noticed the obvious excellence of the materials and how each gown was made, the uniqueness and fineness of the lace, and the beauty and intricacy of the beading on their dresses. I believe you get what you pay for, so I expected the prices to be outrageous, but here, they carried a range of absolutely gorgeous dresses that seemed very reasonable for the price. The sales people were very warm and friendly, with plenty of smiles and patience to help my daughter to reach a decision she is thrilled with. If you are looking for a truly beautiful, unique, and high quality bridal gown, it would be worthwhile to look at the selections at Bianka Bridal! read more

I came to Bianka Bridal to purchase my wedding dress. They have a very nice selection of wedding dresses but I was highly unimpressed with the staff. They were very opinionated and quite rude at times. They also lack the bridal pampering skills that every bride should feel and experience. I did leave with a dress but not the experience I would have liked to have. They failed to tell me that my dress was coming in late and failed to tell me when it had finally arrived. I wouldn't recommend them unless you are fine with a lack of customer service. read more

This place does not even deserve a star in my opinion. This was by far the WORST bridal experience I have had anywhere! I made an appointment in advance, with a $1000-$1500 budget in mind. When I arrived, not one person (when 3 workers were sitting there chatting) greeted me even though the entire place was empty! I then asked about starting my appointment that I had made with them and the lady who had agreed to help me asked for pictures and a budget and told me to grab anything that I liked off the racks. They then became very rude after I told them that my mother was running behind bc of construction and would be there in just a few minutes. After looking and not really knowing/finding what I liked, because this was my first ever appointment looking at wedding dresses, I went looking for my stylist.. needless to say I couldn't find her or anyone for over 15 minutes! After she finally reappeared, she came back with nothing for me to try on. When I finally started trying on dresses, she was very unhelpful with what I was suppose to do and just didn't answer when I had asked questions. I'm a young bride who has had no experience in the dress shopping world and was looking for just a bit of guidance, which they were unwilling to give. When I was trying on the dresses that she put me in, all the workers where there and whispering under their breath, which made me very uncomfortable. I felt as if they thought I was not up to their standards and not spending enough money to make their time worth it. About half way into my appointment I realized that my stylist had given up on even pretending she cared about helping me and that this was going no where. Even after I found a dress that I kind of liked, (out of my price range of course) she told me that if they removed flowers and the expensive beading that I didn't like, the price of the dress would go down and she would call me on Monday with an exact price. I didn't get a call until about a week later. That's when she proceeded to tell me that even if they took all the expensive beading off the dress that it would still be the exact same price. I just would not recommend that anyone visit this wretched place! The decor is such a beautiful waste on the unfriendly and unhelpful staff. read more

Bianka was my first wedding dress shopping experience. I felt very very uncomfortable. Katia was helping me and she barely said two words the entire time. I was not in love with any of the dresses but liked one. She made me feel pressured into buying it. Dress shopping was nothing like I imagined but I bought the dress because I thought if this was what wedding dress shopping was like I didn't want to do it for another second. When I came back to pick up my dress I expressed my concerns about the fit. In the first appt I expressed how I liked the way the dress was tight and form fitting. I knew it was a size too small but Katìa never mentioned that the dress is actually supposed to just drape and that once my size comes in, the one thing I really loved about the dress would go away. When I expressed this to the girls at my fitting I was ignored and just told it would all work out. I called back a few days later only to have Katìa say extremely rude things to me. I was nothing but kind through the entire process and just wanted to be done with the shop. I ended up having a full day of dress shopping thanks to my mom who wanted me to have the experience most brides have and I did! It was wonderful and I found the dress of my dreams thanks to a wonderful staff at The Gown Shop in Ann Arbor. While wedding planning I had several companies who have worked with them also tell me stories about how rude they are and how they really dislike working with Bianka. There are so many amazing shops that deserve business... They do not! read more