Roarke is the man!! He only did me a small favor as I was passing through town and needed some help…read morewith my car but with the little time I spent with him I can tell you you're in good hands, this guy gets it, he puts his customers first. How do I know? Well I happen to own my own collision shop in Southern California and I give this guy my endorsement as it's clear we are cut from the same cloth.

I was referred to Excel by a friend who goes to them for every vehicle need for him and his wives…read morevehicles. I cannot rave enough about the fantastic customer service, the honesty and amazing work that was done here. I was nervous as I've never had anything done to any vehicle I've owned at a body shop and I'm greateful my first experience was as awesome as it was. Roarke was seriously awesome! If I wasn't moving away from Klamath Falls I would most definitely use them in the future. Thanks for making my car look brand new again! :)

A couple of months ago someone texting and driving drove right into the side of my pickup. I…read morehonestly thought it was going to be a lost cause due to the damages. My good neighbor had recently had their vehicle repaired there and I was so impressed with the quality I picked this shop for the repairs. I wasn't disappointed, because although I had to wait about a month to get it in the shop because they were very busy, the truck looks brand new again. They went above and beyond my expectations and although I didn't have to pay for the repairs, so I don't know anything about the cost I can confidently recommend this shop. I met AJ during the job and he put all my fears to rest quickly. Very nice person and the entire crew did such nice work. Thank you from the bottom of my heart!!!

AJ and the team at Ken's are AMAZING. I rolled my vehicle on black ice a few days ago - 9 hours…read morefrom home & 13 hours from my family that my little boy and I were going to visit, and AJ especially went above and beyond to help me out, give me advice, and work with me on the issue. He spoke to me fairly, honestly, and "like he would someone he's known personally for a long time", which was exactly what I needed in one of the most traumatic experiences of my life... I am so thankful to have had the luck to make contact with such an amazing, compassionate, considerate, one of a kind person... A number of his team also treated us with such kindness and concern and checked in on us as we struggled to figure out how we moved forward from this event. I pass through Klamath multiple times a year, and will DEFINITELY be in contact with AJ & the team at Ken's for any vehicle issues or concerns that I have, or will go to him for advice on shops for anything their business doesn't handle, as well as to just say hi! You can tell he is a good person, but also that he takes deep pride in his business and workmanship, and I would highly recommend them to anyone in need based on my experience!!

Pleasant change these guys are honest equality of the word has Wallace. Everything gets done on…read moretime.

I'm new to Oregon so finding a body shop I can trust is hard. Talking to Chad on the phone gave me…read morea sense of relief. He knows about cars just as much as the mechanics. Told him the issue, he then communicated the solutions in seconds. Love that so I know who I'm talking to and going to knows what they're doing. The mechanics are amazing as well. They fixed a small issue for free. Any other mechanic would have charged me. Top customer service. Very happy.

The folks were kind and honest about what was wrong. They fixed the problem and ended up being…read morecheaper than expected.

The gentleman at Muffler King are the best. Super friendly and happy fellas. They really took the…read moretime to help me figure out a performance muffler for my truck that gave me the sound I wanted. The install was fast and professional, and the pricing was fair! Great muffler shop experience overall.

This is THE PLACE to go in the basin area to get your car detailed. This establishment does an…read moreabsolutely incredible job of cleaning the full interior of your vehicle. I even had a drivers mat in the truck that was so muddy and dirty, I didn't expect for them to be able to fix it and they returned it to its original and perfect form. 110% recommend these wonderful people! Prices are also very affordable!

It was an alright job done. The interior ceiling didn't appear to even had been touched though…read morewhich had visible dirty spots from the previous owners. It was a little pricey for subpar but still better than nothing.

Got my van back worse than I brought it in and was treated poorly from the time I came in to the…read moretime I left. I do not recommend you work with this shop. MyMechanic shop up the street does better work I'd definitely call them first

had my Yukon towed there to have a diagnostic done was told it would be $100. I let them know. I…read morehad a new transmission in the back of the vehicle just in case that was the problem. They went ahead and installed the transmission without my approval and charged me almost $1400 . when I paid for the services, they gave me the keys and I let them know. I'd be back to pick it up after work they informed me they would be closed however they didn't disclose the damage to the front of my vehicle. It looked like it had been wrecked or someone ran into it I took pictures before I left the parking lot , called Lee's the next morning while they were open for business and was told the vehicle already came in this way I asked to review the tapes to prove it was not brought in this way The employee had attitude and told me to make a police report and walked out on me very unprofessional and I would never recommend this place to anybody I know ever again it's been a horrible experience!

He told us it would be a couple weeks, he had it for 2.5 months! Kept telling us he thought it was…read morethe computer and asked us how much we wanted to spend on it. We finally had it towed to a different garage and they had it diagnosed and fixed within 2 hours and it cost less than half of what Darrows said it would cost! It wasn't the computer at all. He may be nice, but you should go to someone who knows what they're talking about. Darrow's is a joke and someone should post an honest review. So here it is. I honestly wish i could give zero stars! Take your vehicle to Emmitt's.

This is old fashioned personal service with excellent work. Wouldn't go anywhere else in Klamath…read moreFalls.

Big Will is very responsive and made sure the job was done right! I had tree sap that did not want…read moreto come off of my car. Bill Will figured out what he needed to get the sap off of my car. The price was very reasonable and he did exactly what he said he would do.

Great professional work! He even knew not to put windex on tinted windows. Cool mobile trailer…read more Affordable prices. You could tell he had a lot of experience! I will definitely call him again : )