A couple of months ago someone texting and driving drove right into the side of my pickup. I…read morehonestly thought it was going to be a lost cause due to the damages. My good neighbor had recently had their vehicle repaired there and I was so impressed with the quality I picked this shop for the repairs. I wasn't disappointed, because although I had to wait about a month to get it in the shop because they were very busy, the truck looks brand new again. They went above and beyond my expectations and although I didn't have to pay for the repairs, so I don't know anything about the cost I can confidently recommend this shop. I met AJ during the job and he put all my fears to rest quickly. Very nice person and the entire crew did such nice work. Thank you from the bottom of my heart!!!

AJ and the team at Ken's are AMAZING. I rolled my vehicle on black ice a few days ago - 9 hours…read morefrom home & 13 hours from my family that my little boy and I were going to visit, and AJ especially went above and beyond to help me out, give me advice, and work with me on the issue. He spoke to me fairly, honestly, and "like he would someone he's known personally for a long time", which was exactly what I needed in one of the most traumatic experiences of my life... I am so thankful to have had the luck to make contact with such an amazing, compassionate, considerate, one of a kind person... A number of his team also treated us with such kindness and concern and checked in on us as we struggled to figure out how we moved forward from this event. I pass through Klamath multiple times a year, and will DEFINITELY be in contact with AJ & the team at Ken's for any vehicle issues or concerns that I have, or will go to him for advice on shops for anything their business doesn't handle, as well as to just say hi! You can tell he is a good person, but also that he takes deep pride in his business and workmanship, and I would highly recommend them to anyone in need based on my experience!!

best dam auto body in the basin, i just love all the pampering they do and the customer service and…read morebody work is out standing when i got my car back yesterday the repair was done perfectly but they went the extra mile and totally detailed my car too. thank you guys your the best i will continue to return again and again!!!!!

The side of my car was "keyed," and I needed to get it repaired. I went on line and saw that…read morePrewitt's Quality Body & Paint had good reviews. So, I got on their schedule for repair and just picked up my car today. It looks brand new! An excellent job. The car was washed and shiny, inside and out, when I picked it up. You couldn't have asked for nicer and more pleasant experience, starting with the first time I called them. Professionals. And definitely Prewitt's lives up to the word "quality." M. Jandreau, Klamath Falls, OR

*Long review incoming*…read more In California and buying from Klamath Falls Honda? Do not worry, they have your back! Klamath Falls is lucky to have this dealership in their city! February 1st, I was on the hunt for a new 2023 Civic Type R, which is hard to come by. After looking at an online tracker, I found that Klamath Falls Honda has what I'm looking for. I decided to call the next day and spoke with Ramon. To my dismay, the vehicle was pending sale, but Ramon said he would promptly call me back if the buyer or deal didn't work out. 3 days later, I get a call from Ramon with good news (for me). The Type R I've been eyeing is available. Being far from this dealer, I would've imagined that trying to make a deal would be difficult. I was wrong. After figuring out numbers and sending an offer, Ramon promptly went to Neil, the sales manager. After a few back and forth negotiations, we agreed on a price - all over the phone, thanks Neil! The next step was working with Randy, the finance manager, to get a deposit in to secure the vehicle. After speaking with Randy, we agreed on a deposit amount to secure the vehicle for me. Randy assured me and even went out of his way to place a "SOLD - DO NOT TOUCH" sign on the windshield for me. He even kept the windows rolled up for me and locked the car - this level of customer service is extremely valuable to me. I scheduled my trip to Klamath Falls, OR from Roseville, CA. Worked with both Ramon and Randy on timing - the soonest I could get there was a week away. They promised and reassured me my Type R would be sitting there waiting for me. During this time, they checked on me throughout the week. They even asked if I needed accommodations for lodging (they're making me feel like a VIP at this point) - I'm astonished. I was even put in touch with the Marketing Coordinator, Jillian, to get a copy of all the photos that she took when the Type R was ready for sale. Jillian went out of her way to make sure I had every photo I wanted while I anxiously await delivery day. Ramon also sent me videos of the Type R in the showroom floor. Fast forward to delivery day. Once I arrive at the dealership, I am warmly (and enthusiastically) greeted by Ramon and Randy. They were ecstatic that after a week of waiting, I am finally there to pick up my brand new 2023 Civic Type R. Ramon brings me to the Type R, gives me the opportunity to look over it, sit in it, play in it and take all the time I need. The folks in service were also really kind - they expressed how sad of a day it is for them since the Type R is leaving. Randy - thanks for all of the videos of the Type R being driven out of the showroom floor - I love the how much is documented! Finance is ready. I'm really glad Randy listened to my concerns, understood my position and most importantly, didn't pressure me or make me feel uncomfortable. The deal is done - I am so relieved that Klamath Falls Honda honored their word and kept this vehicle on hold for me. I was anxious that entire week and worried that the car would be sold under me since I'm out of state - I am so glad I was wrong. Everyone I've worked with has proven to possess integrity and honesty. Off I go back to Roseville. Randy and Ramon check in periodically to see how the trip is going and even checked in once I made it home - they're starting to feel like family at this point. Lastly, being in California, there were still a few steps I needed to do to get the vehicle registered. This is what made my jaw drop. When I was called to the counter at my local DMV, the gal assisting me let out a very loud sigh and said "Oh great - an out of state sale, this is going to rough". I gave her the tracking number that Nick (DMV/Title Specialist) provided me and she retrieved all the sent documents. During this time, she was hardly personable and looked agitated. Getting close towards the end, she finally cracked a smile and said "Wow, this dealership is extremely thorough with their calculations, estimations of fees and document preparation. Everything is here!" Nick - I want to personally thank you for your high level of communication and accuracy. I never have expectations to receive responses to my emails within 10 minutes and for you to do that, it truly made me feel valued as a customer. You made this effortless for me to finish the registration process and I am grateful! I don't understand how every expectation I've had of the perfect deal was accomplished being an entire state away - my mind is truly blown away. In the last 5 years, I've purchased 7 vehicles and I'm completely astonished how there was not one hiccup - from beginning to end. Perfection. Thank you Klamath Falls Honda!

Redeagle is an amazing salesman he got my son into an awesome Honda yesterday and the whole Honda…read moreteam worked for my don to get him a great rate and payment. Thank you

Roarke is the man!! He only did me a small favor as I was passing through town and needed some help…read morewith my car but with the little time I spent with him I can tell you you're in good hands, this guy gets it, he puts his customers first. How do I know? Well I happen to own my own collision shop in Southern California and I give this guy my endorsement as it's clear we are cut from the same cloth.

I was referred to Excel by a friend who goes to them for every vehicle need for him and his wives…read morevehicles. I cannot rave enough about the fantastic customer service, the honesty and amazing work that was done here. I was nervous as I've never had anything done to any vehicle I've owned at a body shop and I'm greateful my first experience was as awesome as it was. Roarke was seriously awesome! If I wasn't moving away from Klamath Falls I would most definitely use them in the future. Thanks for making my car look brand new again! :)

Customer service is top notch! Always friendly and communicative. Did great work after my accident…read moreand did extra work that I requested while there, and still got it done very quickly. This is the place to get body repair hands down. Thanks Bradley and team!

Well, there's about six different things that could've went better which is what led to this review…read morebeing a one star review. Every time they said they were going to call me back. I ended up having to call them back.... and they never apologize to me for anything ....sometimes gave me attitude.