Booked through Orbitz for one price but ended up paying twice as much because of extra fees not mentioned. The attendant who I spoke with was obviously bothered and annoyed as I politely tried to get a better understanding of the rental policies. Car return went smooth with a different employee. All-in-all, I would recommend just going with a more reputable rental service. You will pay a very similar price but probably deal with more professional employees in a more professional atmosphere. read more

Oh. It's a scam. Lure you in with a cheap rental and once you Uber away from the airport they hit you with fees on fees on fees. A mid $300 quote became a $700 total not including a deposit. SCAM SCAM SCAM!n! read more

Upon arrival due to an unexpected flight delay twice in one night, I called after looking at the business hours to learn they closed at 11pm, my flight was delayed until 3am arrival, the receptionist told me I was ok to pick up the vehicle the next day. Once I arrived at 7:15am (15 min after opening) the gentleman didn't greet us and his customer service was very disturbing and rude. I gave him my reservation information and he refused to help if we didn't rent and pay for a new vehicle. I asked for a manager and he said to us "he's not gonna answer he just left at 11pm.." we asked for another supervisor he said "he's in Egypt..." his responses were very careless and nonchalant. Then we had to pay for a new rental which was double to amount we paid for, he told us the car would be cleaned and brought around to us, the vehicle was sprayed down with water and barely vacuumed & he didn't even give us a slip after inspecting the car. Once we brought it back the same gentlemen said "where's your slip?" And I said "you never gave me one..." he smirked and made a gesture and just made a random copy, at this point they could have said any damage was my fault - a lady came out to do the inspection, again, no greeting not even a confirmation the car was ok, just slapped the slip and kept walking, I had to take a photo for my records. ABSOLUTE WORST PLACE. read more

Terrible TERRIBLE service.....DO NOT Rent from these people unless you want to be ripped off and left stranded. Our reservation was rolled over to the next day due to our flight and weather delays. When we arrived, Ivan who was also no help in the situation told us our reservation had been canceled. Are you serious you're going to take our money and cancel our reservation when corporate told us not once but twice that our reservation was good. This place us a complete scam!!!!! read more

DO NOT book anything with PRICELESS CAR RENTAL. I was delayed, was 4 hours late for my rental. Employee said I was over the 2 hour window and my car had gone, no Economy Cars were available and I'd have to upgrade. I looked on their site and Economy WERE available on the lot. He refuted this and I was forced to upgrade. I spoke to Marleen (Manager/Owner?) after I returned home - she said her employees don't lie, refused to refund me the difference and hung up. Marleen had lied to me also, saying she never spoke to Orbitz - even thought it was Orbitz who provided me her name. This is a rinky dink, rip off organization and you will regret using them. read more

I ordered an SUV and got a Passat they refused to upgrade me to something better not a good experience. oh and yelp sucks use Google review instead read more

I rented from Priceless located near Orlando (MCO) airport on 2/20/20. They tried to charge me a higher price than what I got quoted from Travelocity. I had to show him the email from Travelocity with the quoted price in order for him to match it. Where's the trust? I than had to supply the declarations age of my insurance since I was declining theirs. He made me get out of line and locate the Dec page of Insurance then I had to get back in line 3 mins later and wait behind someone for 10 mins. I also had to pay a $350 deposit since I had a $500 deductible on my insurance. Why should my deductible matter to them? So I left the rental place in a bad mood due to the way Priceless runs their business. I returned the car without issue but let me say it had 60k miles, the seats were stained and the front tires were at the wear mark (they needed to be replaced). So here we are almost 2 months after I have returned the car and guess who DIDN'T get their DEPOSIT back? This seems to be the biggest complaint. They take forever to return your deposit and I suspect they never will until you can get hold of them to force them to. They never answer the phone and I tried to get the charge reversed through my credit card company but they have denied my claim. I just called Priceless again and guess what they are closed due to the virus. They ARE the VIRUS. Stay away. I'll NEVER rent from a cheap ass company again. read more

This is the worst rental car company ever! I rented a car from them online on their website (not even a third party website). I did not pre-pay I chose to pay at the counter. When I arrived at the counter - I was told that they cancelled my reservation. They claimed that they called me- They did not. I had no messages, no missed calls, nothing. I complained to the woman at the desk- she did not care. She was extremely rude and then simply just walked away from me. I asked to speak to a manager and no one came out. They told me that they cancelled my reservation because I did not pre-pay. There was no notice on the website that they can cancel your reservation if you don't prepay- I have never heard of such a thing. I now had to scramble to find a rental car- it was a holiday weekend. I will never rent from this company again. read more

This was the rental from hell, my price went from $80.00 to $248.00 for an old beat up Toyota with bad brakes. Add insult to injury I, I saw an additional charge of $250.00. I called them three times and politely asked what the charge was and each time they hung up on me. I charged back the $250.00 not understanding what that charge was. I found out it was a deposit they were to give back to me, but they argued it was theirs now and the capitol One credit card company gave them my deposit back. I can't reach Capitol One by phone, they aren't taking calls anymore, but they did give the rip offs at Precious and additional $250 to at to the $248 they took. So they have $498.00 of my hard earned money for a four day rental of a 2013 Toyota with bad brakes. read more

This is probably the worst car rental company around. I flew to Florida to volunteer at an animal sanctuary and needed to rent an inexpensive vehicle for a week. They had a great price of $11 a day plus fees. It came out to about $170 for the entire week. Then I get there to pick up my rental and they say I have to pay an extra $20 a day! I told the agent how ridiculous it was and it was changed to an additional $10 a day. Still ridiculous and the agent wasn't very pleasant either! Ruined the first day of my trip I sent in a complaint and haven't heard anything back from them. TERRIBLE! Don't use this company, it's a scam! read more

Not great, Once the shuttle finally arrived to pick us up from the airport, about 25 min later, they forced me to purchase their insurance which tripled the price of the car per day. I couldn't do anything about it or find a new place since they were off site and it was 1 am. They didn't say anywhere that they require your proof of insurance at check in and I have never been to a renal place like that before. I will never be renting from them again. read more

This is a SCAM! Please DO NOT rent from here. We rented the car online 2 weeks prior to our arrival in Orlando, they charged our credit card at the time of the reservation and when we got at the airport they told us they were sold out. After 2 weeks, we are still waiting for our money back. read more

I was quoted a price on Expedia and being under 25 I expected an extra fee per day, fine.. they took $500 from me, as I was quoted $130 for 5 days, plus a $20 free per day for being under 25. I checked my bank account and over a month later they took out another $50.. than another $150 after that.. and was unable to get ahold of anyone to why that happened. I didn't purchase any extra insurance or anything like that. I wouldn't recommend them to anyone! Staff is also super shady! read more

Not only everything was great with the car and the service provided since day one, Marlene Aziz has made me the happiest person alive. I left my wedding ring inside the car and she has helped me in order for me to get it back. This things just don't happen. This is something that I can't go and buy it again it is something very valuable sentimentally for me and my husband. I will always be thankful for this gesture. Thank you Marlene. All the good in the world for you! read more

They did not try to nickel and dime me, maybe because I politely refused. The cars are very basic, so don't expect anything super nice or clean, we had a mini van, but we were in and out quick so I would rent again read more

First and foremost when you land in Orlando you are looking for a shuttle a million and one shuttles came and went I waited 30-45 mins for the van to come and called the location several times to ask how does the shuttle picking us up looked. Then I get to the rental location to only find out that my rental has been canceled. According to the gentleman helping me he stated it can only be held 2 hours. During our conversation he switched it up by saying it can be held 1.5 hours. I would have gotten to the rental location on time if I wasn't waiting for the shuttle that long, and my rental wouldn't have been canceled. Which I read all find print and it did not state that in any location. He then said let me see what I can find you if we have anything left. He stated he only had mid size which of course was more money. So here I was dishing out more money then expected. Then they became sales men trying to sell the insurance which I have insurance and showed my card, then he tried to sell the toll pass. It all seem like sales trying to push for me to pay for all these extra incentives. Once I paid extra ditched the insurance as well as the tolls. I had to wait again 15 mins for the car to get "washed" which it they just threw water over the car it was not washed what so ever. The air pressure light was on along with another light the breaks squeaked extremely loud and suspension was bad. Worse care experience ever. However, the drop off was easy breezy the girl seen a scratch and thought I had done it but she check the computer and see it was listed. read more

Catastrophic Experience with Priceless Car Rental at MCO Better never rent with this company! The reservation paid in advance was $420.63. In order not to lose this money that was not refundable by www.carrentals.com, we ended up paying a total of $752.64. The agents of Pricless Car Rentals were not ready to give us the car booked in advance for the price paid to www.carrentals.com by credit card. They forced us at the end of our 24-hours' trip from Europe to accept a bigger car with additional insurance. Customer service of CarRentals.com was of absolutely no help. We will never prepay for a rental car on a website again. Sad, sad! read more

I booked my rental car through Expedia; my total was $69.06 when I booked. However, once you get there, they GOUGE you with fees: Airport fee, customer facility charge, vehicle license fee, surcharge, daily tolls (they tell you that you will get charged $50 per time if you go through a toll without their toll pass, so you pay for a toll pass instead), fuel (they told me their fuel was $2.45/gallon, but the fuel at gas stations was $2.85 on average-it wasn't; it was the same price), contract fee, trip fee, RSP fee. I copied those right down from my invoice. So my total went from $69.06 to $186.15!!! Talk about a rip off! Also, I only went through 2 tolls, and both had a "cash pay" option. They had told me that there were no cash pay tolls so that's why I needed to buy their daily toll pass. Beware! read more

If I could hit no stars I would. It was a 45 minute wait at the airport for shuttle. Than we had to present proof of ourown car insurance or we would be charged for it and I did that and they still told me I was going to be charged an additional amount for insurance and I refused that. They said they were going to give me an upgrade for the same price and as I'm waiting for that he came back to say I'm getting the same car I did originally reserve but it was being washed. After waiting for an hour going in every 10 minutes to ask where my car is being told 5 more minutes each time I finally said that's enough give me the car I don't care if it is dirty. The car was filthy and the tire pressure light was on as well as oil change needed light. The day we turned car in the workers walk by you like you aren't even standing there. Barely look at the car get into it and drive away. Don't give you a receipt tell you they will email it to you. I'm still waiting for that. DO NOT USE PRICELESS the worst place I have ever rented a car from. read more

I would like to send a big thank you to @ Lue C. Manager. He rectified what started out as a frustrating situation with trying to get a rental. He is very professional. Our next trip to Orlando I will definitely rent from this Company read more

Please don't rent a car from this company. The shuttle took 45 minutes to pick us up after we called - they didn't even answer the phone the first time we called. At the counter, they told us that all toll roads in Florida are unattended so one cannot pay tolls - must buy a toll pass for $8 daily. This turned out to be a lie. When we returned the car, there were 4 people in line shouting about how they had been tricked/cheated. One person said she paid $104 for nothing. Booked through Expedia - disappointed that they are doing business with this company. read more

Shady!! My car ended up costing me double. There is no corporate recourse as all are franchisees . Engine warning light on after 2 days. Must bring verifiable insurance coverage with you or get charged read more

Never use priceless to rent cars! Customer service is horrible,they will force you to purchase extra insurance that you don't need.when you add up there's no savings on your rental. Don't do it, save yourself from a major headache.go with the big rental car companies.you are warned read more

If I could give this negative stars i would. DO NOT USE THIS COMPANY! When we arrived in Orlando there was a thunderstorm and the computers were down (typical Florida weather) Took over an HOUR to get the car. When we returned the car it was pure chaos. There were people everywhere trying to return at the same time and only one employee working and taking keys from people. A month later i have still NOT recieved my $250 deposit back. I have been on the phone with numerous people and no one seems to know the answer as to why I have not recieved it back. Currently disputing the charge with my credit card company. Spend the extra few bucks and go with a different company. This place is not worth the time or aggravation. read more

These people are crooks. Period. They charged me for the "RSP" fee ($9.99 per day) and told me it was a requirement, not an optional service. I complained to the FL Dept of Agriculture & Consumer Services, they launched an invesigation, and Priceless responded with a letter that was full of lies. They stated that "the RSP fee is very highly recommended but not required. As this is an optional charge and was agreed to in your original rental contract (it was NOT), we are unable to refund this fee. After performing an internal investigation, it was found that the agent did not disclose that the RSP is required." Of course, the "internal investigation" resulted in this, how utterly ridiculous. Never, never rent a car from this place. read more

This by far is the worst car rental co, I ever used. A $156. Quote from Travelocity turn into over $400. Add on after add on . The best one of all. CHARGING ME AN ADDITIONAL $10. A day for my adult daughter as a second driver and she does not have a driver's license . Please beware!!! Fighting all of it now with the help of AmEx and Americans with disability SHAME ON YOU PRICELESS !!! read more

I rented a car through this company because of a very, very last minute thing to come up. I arrive at 9pm to pick up the car and instantly felt like it was a shady company. About 20 or 30 minutes later, I'm finally at the counter and we are signing my papers so I can get my rental. The guy then asked where I was going if I lived in Florida already (I live in Orlando). I told him I had to drive to Mississippi early in the morning. He then proceeded to tell me that their cars do not go out of the state of Florida. I was so upset and told him it doesn't say that on the website. I know it was last minute and rushed, but I still made sure I read over everything I needed to. There is not a single place on there that says the cars do not go out of state. He didn't argue with me, he instead insisted I go to the airport to rent a car. The shuttle took me, which wasn't a problem. My main problem was trying to get my money back from the misunderstanding. I contacted carrentals.com and they told me they would have to charge me for cancelling the reservation because "you should have read the website policies before purchasing." I was so angry trying to explain to this man that I had read the policies on Priceless AND CarRentals, but he wouldn't listen. He said the only thing I could do was try to rent another car through them, send him the confirmation email, and then he could probably get my money back from the first reservation. It all sounded hella sketchy to me, and there was no else I could talk to and trust, so I gave up. So I am now out of $120 ($66 for the rental, $54 for insurance), I have no hope of getting it back. Do not rent from Priceless and do not use CarRentals.com for anything. They will screw you over in a heartbeat. I ended up getting a car with Advantage Rent÷A÷Car and I had no problems whatsoever with them. They were a huge help and i can't thank them enough. read more

My wife made an on-line reservation for a car rental in Orlando. When we went to pick up the car, several additional charges surfaced. She left her credit cards at home and took the debit card she always uses. The rental was pre-paid - why do they need a credit card? Maybe if we brought it back empty. She was informed that there w/b a $15/day charge to use a debit card. Rather than do that, I offered to use my AMEX card. That w/b OK, but they would have to add me as an add'l driver for $10/day. When our insurance was checked, the agent said we must have "Loss of Use" coverage. We called State Farm and they said it was covered under comprehensive. Not good enough -- It had to be listed as a separate coverage. We ended up paying $15/day extra to buy that coverage. I Googled this when I returned home and found this is not required by either Priceless or the State of Florida -- I could've just declined it. The price we ended up paying was triple what we expected. I filed a complaint with Priceless and gave them the opportunity to fix this -- no response. I would not recommend Priceless Car Rental to anyone. read more

Everything posted about this place is spot on. They upcharge you once they hold you hostage away from the airport and other car rental companies. I was smart enough to walk the car and pick out any tiny mark because I saw where they were going with their BS. A car rental for 350 ends up being 500 once they slap you with all their hidden fees. The people that work there are incompetent and unbelievably rude. DO. NOT. GO. HERE! read more

Worst company ever. DO NOT USE THEM!!! I made reservations- paid in full and received confirmation email from them. When I called for the shuttle at the airport, I was put on hold and then hung up on. I called back and they said they were out of cars. I could try again tomorrow. Seriously? I'm at the airport on vacation with my kids. Great prices that are too good to be true. Pay more and use a decent company that knows use to run a business! If I could give them 0 stars I would. read more

My case is simple. I booked the car at 6pm, arrived at 10pm, they told me I have to pay $50 late fee. When I checked my credit card bill, they charged me $94. I asked them why and they said it is $50 late fee plus tax. So the tax is $44. I found this is very funny! read more

PRICELESS.COM Car Rental Company @ Narcossee Road, Orlando. Save time & Money and Trouble. Stay sway from this car rental company. I have been using CarRental.com for my Rental car reservations and they have provided me good service till this priceless.com. Horrible experience, staff is terrible driving customers away from business. Wasted 3 hours with family and kids. Had to call friends to pick me take me to other reputable car rental to Rent a car. Pathetic and absurd. Cheated me with money no refunds. I do not want anyone to go through the pain & suffering I have been with this unprofessional & unethical business entity. Very sad to see that the responsible authorities provided them the licence are not following their fair practices. read more

After arriving at orlando airport, it took us 30 mins to reach to their office for car pick up and then again wait time over there for picking up the car. Really rude customer service. they will make you to take ez-pass as there are no provision in orlando for cash payment at toll, even we said we are just going to disney and Universal. However in 4 days we just given 3$ toll and everywhere cash payment was accepted. For ez-pass only they had charged us 37$. I would not use their service furthermore and would not recommend to anyone. read more

Wish I could give 0 stars! We missed flight home in large part due to the unbelievably slow service. They had only one shuttle running to the airport and of course it pulled out as we pulled in. 45 minutes later (!) it was back to pick us up and take us to the airport. It dropped us off at the pick up location rather than the terminal which delayed us even more. Every employee we dealt with moved so slowly it was aggravating. When we returned our car I had to go inside to find someone to check it in and when he finally went outside he looked it over, checked the fuel, and then moved the car to the side of the building and sat in it for almost 10 minutes while we stood at the counter. NEVER AGAIN!!!!! read more

Good rental. The only issue is YOU HAVE TO BRING A CREDIT CARD WITH THE DRIVER NAME!!! Extra $15 per day to use a debit card for the deposit. Can't even use spouse's credit card. Otherwise satisfied. read more

WORST CAR RENTAL EVER!!! The only friendly person was the shuttle service. Once I got there at 2am they want to charge me $100 more for using my debit card, sure put a hold on it no they say your not getting your money back what!!! Then I call manager next day and she tells me a different story saying I was charged because I didn't have insurance, I told her I did and she was very rude saying u should have provided the documentation. I told her they never asked they told me it was because I was using a debit card. She said it wasn't her problem! I'm definitely calling BBB today. They false advertise in a serious way, I have never experienced anything like this before. read more

Not a good deal if you're a local resident needing to rent a vehicle for a little bit for whatever reason. You're allowed to drive 200 miles and after that its 30 cents a mile after that. Then to rent from them you have to have full coverage insurance. Then when you have to leave a $250 deposit, typical right? Unless its not a major credit card to which they will charge $350 for a debit. Then when I asked for the money back the guy said they book through a 3rd party, so when I called said 3rd party my confirmation number was nowhere to be found and I had to call them back, apparently to do refunds I have to call corporate. I was so pissed and done with the whole situation, I let them have the $100+ I already paid to book the damn rental, and this chick is balling on a budget so I don't have $100 to waste...that how done I was with the place. Never again read more

DO NOT EVEN THINK ABOUT RENTING FROM THIS PLACE...IT IS A HUGE RIPOFF!!! They get you out to their lot and then you feel like you have no alternative. I had reserved a car for 2 weeks, had my email confirmation and insurance card in hand when I got to the agent. He would't even touch my insurance card, kept waving it away saying "liability was mandatory " told him I had liability and he just waved it away again. I accepted it because I thought perhaps FL law was different than my home state, it's NOT. We were charged over $200 for insurance we did not want or need. When we discovered the truth we complained to no end. We have been fighting them for 2 months now. Wish I had dug deeper into the reviews as I now see a lot of bad ones, hope it's not too late for you! read more

I was fooled like perhaps many about the great prices. When I got to the counter, they wanted an additional $250 which I was told would be refunded in 7 to 14 days by one representative and told there was nothing to be refunded by some one completely different. I do have the names and date and times of who I spoke with. It is now 2 months later, I have not seen anything in my account and of course with Covid-19 that is the excuse why no one can pick up the phone. I would not recommend this car service to anyone even if they offered it for $5 per day. The car itself was nice but everything else needs a serious customer service adjustment. Do not fall for this okey doke. read more

If you see this car rental please "Run Like The Wind Blows" I wish Yelp had negative stars. The employees are rude! I would walk before I rent a car from them again. Also, beware they try to offer things to charge extra that you don't need. I have never done business with any establishment as worse as this. I would have had better service selling my soul to the Devil! "Don't say I didn't warn you!" There is a reason their rating is low! read more