Wow, lots of bad reviews here. So, I can personally share that I did not have a horrible experience. I will say they seemed pretty understaffed, so the wait times were longer than ideal when trying to drop off and catch a flight. Took a while to get the car as well since there was a line of people waiting for their vehicles. I actually messed up with our reservation and booked it for 7:30AM instead of 7:30PM and didn't realize it until we landed in Orlando. I called NextCar as soon as we landed and explained my error. I think I spoke to someone at a customer call center. They were very accommodating and courteous as I explained this was completely my brain fart error. When we arrived at NextCar from the airport shuttle they have, I was able to hurry into line, which was helpful with timing since the process did take a little while. The gentleman who helped me at the counter was also very courteous. I once again explained my booking time error and he was very helpful. We ended up with a compact SUV instead of mid-size, but I was honestly grateful for that since my initial reservation was essentially cancelled due to my error. I ended up adding the $12/day toll pass which was kind of a waste, but we needed to drive to Daytona and I was not familiar with the route/toll situation and wanted to be safe. They do place a $500 hold on your card and I can confirm that did fall off after a couple business days from surrendering the vehicle, as promised. You have the option to purchase their insurance or use your own. Thankfully we have Progressive and I already had that app on my phone. I logged in and the gentleman who helped me navigated to the information they needed. This wasn't an issue for me, but the guy at the window next to me was having issues with that part and seemed frustrated. So make sure you have proof of insurance - I think it was specifically the Declarations page. I def recommend double checking their site to make sure you have what you need prior to your travel. I'd say it would be a 3-star experience, but I added a star because of them being so accommodating with my booking error that I was very transparent about. The rental price was extremely competitive compared to all the rest, so I think it's a "you get what you pay for" type of thing. Overall pretty clunky and not sure if I would use them again because my husband is pretty impatient, but if you don't mind longer wait times for a lower cost, then it fits the bill. The person who brought our car out is the only name I got. His name was Harold and he was extremely courteous. Thanks Harold and thanks to the nice gentleman at the counter! read more

If zero was an option. This location will perpetrate FRAUD on you. They claimed a cigarette sensor went off in the vehicle. The reading was off the charts, 120,000 micrograms, meaning I had to have smoked 8 cigs in 4 min. Was charged $450 They claimed that I damaged a tire upon return. Tire had 11 shaved scratches on the sidewall that somehow did not produce a flat, yet NO DAMAGE TO RIM. When I picked up the car I was upgraded to this one, it was 10pm, dark and parked tightly between two other vehicles, I was told to check the car for damage and mark it, I checked for scuffs etc but would not have noticed scraps on black tires in unlite parking lot at night. Was charged additional $250 I called the company to complain and get refunded and they shunned me, refused to respond to my credit card company. Now they respond here pretending to want to help resolve the issue. DO NOT RENT FROM NEXTCAR FRAUDSTERS!!! read more

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Do not, do not, do not organize a trip using their rentals. Our experience was like a nightmare. Hidden agenda, hidden fees, no management on sight, employees snicker because they trick you into thinking that your stuck and have to pay 500.00 extra dollars. They didn't pick us up for almost 2 hours at the airport. People in line were frustrated, crying, angry, and every other emotion you can think of. We left and went back to the airport by way of Uber because they weren't going to take us back. Hundreds of cars to rent - just walk up and get one. They charged us for a rental anyway. We feel like we should tell you all it's a fraud and a money making scam - not a business. read more

Brief Summary: This is a predatory Orlando business targeting travelers. Upon arrival they tell travelers they cannot honor their original car rental reservation and must instead make a new reservation at the current day rate, which is hundreds of dollars higher. Details: The car rental agency operates under the following names: MEX rent a car, NEXTCAR, Facility rent a car. Zoom rental car, Stride rent a car. While they use a variety of names, in reality it is all the same business and location. When travelers arrive, the perpetrators will claim that their reservation wasn't processed by the original booking site (Expedia, Travelocity, Priceline, Booking.com, etc) and that they no longer have a vehicle available. They will then tell travelers they must cancel their original reservation and rebook with one of the "other companies" on site at the current daily rate, which is hundreds of dollars higher. Why it Matters: I was on the receiving end of this predatory scam and witnessed them employing the same bait and switch tactic on every other person who arrived to pick up a car. I spoke with other travelers who told me they were coerced into paying 4 to 5 times the cost of their original reservation. These were often people who couldn't afford to do so and were financially vulnerable, but felt like they had no other choice but to comply. The company poses as a reputable agency but in reality they are targeting and deceiving unwitting travelers and extorting them for higher prices when they no longer have an alternative. Impact: Travelers at the location are exhausted, vulnerable, and still being preyed upon every day. These people had small children, elderly parents, and important life events they were trying to get to. It's a scam designed to force people to accept a substantially higher rate under duress. I have never encountered a situation like this in any other city or country I've traveled to. The fact that a business like this is being allowed to continue operating in Orlando is an embarrassment to the entire city, which relies heavily upon tourism. Expedia, Priceline, Booking.com and other booking sites should remove this company's listings immediately and report the operator to the Orange County Consumer Protection Office: Email: fraudhelp@ocfl.net Phone: (407) 836-3111 2450 33rd St., 2nd FL Orlando, 32839-8726 https://www.orangecountyfl.net/NeighborsHousing/ConsumerProtection.aspx read more

NextCar - Scam Artists - Truck Rental Near Me - Orlando, Florida

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PLEASE READ BEFORE YOU DO BUSINESS with this company. This is completely unacceptable! I paid for my reservation to Expedia, and NEXTCAR cancelled my reservation as I stood in front of their register. We had NO vehicle for the duration of our stay in Orlando during Christmas week. Every company we tried was sold out. (Avis, Hertz, etc) I did not cancel my reservation. The agent told us we needed add'l insurance, even though we were covered by our credit card. This seemed SCAMMY.. Then he said we had to pay a $2500 DEPOSIT, and brought out a CC swiper machine FROM THE BACK OFFICE! My husband snapped a pic of the guy & he got mad & HE cancelled our reservation! On the spot! We had no car for our trip. We LYFTed to our destination. This company is a fraud, and EXPEDIA is the middle man. I wish Id read the review on GOOGLE. Nearly every review says it's a scam. They go by several names- NEXT CAR , Mexi-Rentals & Stride is the company that emailed me. Why is Expedia booking our reservations through this horrible company? How can Expedia be trusted? We were among at least 4 other parties of people left stranded at the site. I am nearly certain that this company that Expedia does business with is illegal. I have photos of employees & all the customers that were left stranded for the holidays. read more

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My $202 rental turned into $465 rental. They will nickel and dime you to death with everything, invent fees on the fly. Guy at the counter is extremely slow. Avoid this company at all costs read more

SCAM BEWARE!!!!! They are scamming people here! I've never gone to a rental car and had them tear apart my car insurance. They took pictures of my entire policy and also declined to give us a car unless we paid for their insurance. They made me and my kids all wait in there for over 2 hours! DO NOT RENT A CAR FROM THEM! The "good" reviews are all fake!!! Real people know this place is GARBAGE!!!! read more

NextCar - This agent was so rude and slow!! - Truck Rental Near Me - Orlando, Florida

this place should be shut down absolute fraudulent. We got there. They tried to tell us that we were late for a reservation after they were two hours late picking us up from the airport. They tried to charge us extra after we already paid for we were in the parking lot with seven other trying to reserve cars and had the same thing manager back while everybody was arguing with the front counter service people we all piled back into one car and went back to the airport absolute fraudulent they should be arrested - it's not even imaginable how they treat customers the fraud the lies the deception and the crimes they are committing in this place. They should be shut down by the Better Business Bureau and everybody taking into custody. !!!! read more

Worst company I've ever dealt with. Made reservation, arrived, and waited in line for 1.5 hours while one attendant waited on customers. He spoke very broken English and I had him repeat everything because I couldn't understand him. He was disinterested like he wanted to go home and didn't care if we rented from him or not. The two couples in front of me left without a car because of "problems". When I got to the counter, I was asked for proof of insurance and I showed it to him. I HAVE GOOD INSURANCE! He said I had to have zero deductible and informed me that I would have to buy their additional insurance to the tune of $450 for the week. I told him where to shove his reservation and left. This place should be investigated by the state. read more

What a rip-off. They told me that I was allowed 50 miles per day and not authorized to drive out of state. If I wanted to drive more miles or out of state, I needed to pay an additional $500. I reserved a Rav4, the attendee told me they haven't had any Rav4s in over two years. If I use my own transponder, I could be fine up to $1000. Then he wanted to talk to my insurance to verify I was covered. Horrible service. We left. read more

We were one of several customers who appeared to be having issues with this company, including unexpected insurance up-charges and questionable SunPass fees. The customer service representative, who refused to provide his name, phone number, or access to a manager, was extremely rude during both pick-up and drop-off. Two parties left, we should have followed. After waiting more than 20 minutes while staff searched for another customer's reservation, he finally acknowledged us and another party and instructed us to go to a booth. A simple greeting and explanation upon arrival would have gone a long way. We were told there would be a temporary hold of $227 that would be released within 5-7 days. Instead, they charged our card and are now refusing to refund the deposit. The first vehicle we were given had two completely bald rear tires with virtually no traction. We requested a replacement vehicle, and then were later charged $495 for "smoking" in the vehicle, despite the fact that no one smoked in it. Their own monitoring data appears to show only a single alert during the four-day rental, which occurred immediately after a car door was opened. The vehicle itself was dirty and in poor condition. Communication with staff was difficult throughout the entire process. They were aggressive and rude and seemed focused on adding extra charges at every opportunity. We had already purchased insurance through Expedia, yet additional coverage was repeatedly pushed on us. We are seasoned travelers and have rented vehicles all over the world. We have never experienced customer service this poor or a rental experience this frustrating. Between the unexpected fees, questionable charges, unsafe vehicle condition, and unprofessional staff, this felt like a complete rip-off. Steer clear of this company. read more

Probably the worst rental car experience of my life. Whereas other offsite companies had shuttles coming every 15 minutes, I had to wait 50 minutes for one shuttle to a location that is 10 minutes from the airport. You speak with someone at the front desk and then they send you into a random booth to video call with another agent. The agent at first tried to downsize the car we got from full size to mid size unless we showed proof through Priceline. On Priceline, the reservation also said unlimited miles, but these scammers at Nextcar tried to tell us we only had 50 miles a day and then would need to pay for every mile over. You can't even contact these people because the number goes to automatic services and then there's no way to speak to an agent. Overall, the worst place ever and these people should be ashamed of this business. read more

Two weeks later, still waiting on my security deposit refund ?! Never mind the rest of my complaints, can't get through to anyone, no replies to emails to them or the corporate co. read more

NextCar - Original booking fee minus security deposit - Truck Rental Near Me - Orlando, Florida

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AVOID AT ALL COST! Bait and switch!! Most crooked rental car company ever seen. They charge you $20/day for insurance even though u bring your insurance declaration page. Even you pay for 4 days rental n return within 4 days, if you are 1 min late on your return time, they still charge you for an extra day. On top on it, staffs are evil and crooked. When they got you on the extra charge, they will show their evil smile. Tell everyone about them!!! read more

Place is absolutely the worst. They over charge. Hidden fees and when choosing ur own insurance to cover the vehicle they use their insurance. Place is a RIP OFF. i will never use nextcar car ever and ill be sure to spread the word. F this place read more

Be careful with this rental car. They will not honor any insurance you have so they can con you to buying their insurance which is very expensive. And Alejandro the clerk is very rude. read more

I have no idea how this company is still in business. Unfortunately, I was an hour late to my reservation due to my plane being delayed. Their policy states that if you are an hour late, your reservation will be cancelled. I showed up about 5 minutes after that hour time limit. They had already cancelled it when I got there AND had no record of it. I understand policy but to have zero record that a reservation ever existed is wild. When I asked if I could just get a car, they said no they were sold out. After 5 minutes! While I was in there, 5 other people also complained and ended up cancelling their reservations and going somewhere else for reasons such as charging more at the time of the reservation due to "rate increases", unable to find confirmation number (when NextCar should have it), having the wrong type of car insurance etc. read more

DO NOT RENT FROM THIS COMPANY. I am begging anyone reading this: stay far away. We should have checked the reviews first, but unfortunately this company was booked through Expedia. Shame on Expedia for even allowing this rental company on their platform, because our experience was exactly like so many of the other negative reviews. We paid in full online and also purchased coverage ahead of time. When we arrived, we were still told we had to buy their insurance anyway. Then, when it came time to sign the contract, they would not let us properly review it first and refused to give us a written copy until after it was already signed. That alone was a massive red flag. It got worse when we returned the vehicle. We brought it back a day early because of an early morning flight, and they told us to just leave the keys in the car and go. No inspection, no receipt, no confirmation, nothing. A few days later, they sent us an "updated contract" claiming we had rented the vehicle for 6 days instead of 4 and charged our credit card for extra days without authorization. Somehow Monday to Thursday became 6 days. On top of that, our signature appeared on the updated contract. Completely unacceptable. Trying to contact them afterward was a waste of time because they do not answer the phone. Once they have your card information, they seem to do whatever they want. Make sure you get written proof when returning the vehicle, because if you do not, you may end up dealing with extra charges too. In our experience, this place operates in a deeply dishonest and predatory way. It feels like a scam targeting travelers who are out of state and need transportation. This business should not be operating this way, and Expedia should seriously reconsider allowing them on its platform. This company will fraud your credit card and your contract!!!! Beware!!!! read more

0 stars! Worst rental car service I've ever encountered! Scam artists! We paid online through Priceline and that was a huge mistake. The employee who waited on us was no different than Miss Cleo. We were exhausted from our flight and travels and just wanted to get in our car and go to our hotel. That took about 45 minutes unfortunately. She tried to sell us on this and that, which was annoying af! Everything was pre-paid and all she should have asked for was ID and proof of insurance. She then lies to us and tells us that we will need an EZ pass as there are a lot of tolls and it's worth it. So we paid $55 for a pass that we literally passed through two tolls that would have cost us $6. Disgusting! We asked for a refund for that lie, but we never received it. I hate scammers and this place employees nothing but them. They also overcharged us for gas after we prepaid for it because we knew we wouldn't be able to fill up before due to shuttle service, early travels, and the time our flight boarded. Their pick up service at the airport is lengthy and they also expect a tip. lol. The price you see and the price you pay are totally different! You're better off renting a car at the airport. Stay far and clear from this place! read more

NextCar - Truck Rental Near Me - Orlando, Florida

Next Car's communication with me before my arrival for pick-up was subpar. The confirmation email had several typos, which is unprofessional and unpolished for a business trying to compete with Hertz, Enterprise, and the like, for customers. The per-day cost is less expensive than larger competitors; however, the deposit hold is ridiculous and misleading. The confirmation email stated that the deposit/hold would be, and I quote, directly from the confirmation email... " The security deposit varies from $250 USD to $500 USD for all cars." (photos attached). I was told upon pick up that my security deposit was $2,500.... yes.... TWO-THOUSAND FIVE-HUNDRED DOLLARS. When I asked the staff member who was checking me in why the cost was so high, and why was it different than what was shared in the confirmation email, which I showed him, he stated that he was not sure, and that is what the system determined based on the car I chose. I even showed him the email which stated the deposit would between $250 and $500... there's even an erroneous line in the email that says the deposit will be $1,000 (which was also contradictory to what was stated in the confirmation email in another place), but he said there was nothing he could do. Instead of arguing, holding up the line, or getting my fiancé even more upset, I told him to run my card and begrudgingly accepted the security deposit. The security deposit amount being sprung on us after traveling across the country for several hours is unacceptable, especially when it directly opposes what was stated in my confirmation email. Moving forward, I would never utilize NextCar or recommend anyone to do so. You try to help a small business and save a few dollars, but in the long run, most times you get what you pay for... lesson learned. read more

NextCar - receipt with totally different and exorbitant security deposit cost - Truck Rental Near Me - Orlando, Florida

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Absolute scam!! I did it through Capital and when you get there they have all these fees that you can't get out of. DO NOT GO HERE!!! The WORST CAR RENTAL EXPERIENCE I'VE EVER HAD and I've rented cars all over the world. read more

When you get there- you have extra fees that triple the cost- over 100 bucks to use your own insurance- toll tag extra 20 a day or 15 a day plus tolls- this place is a sham- crazy - DO NOT RENT HERE- you will get screwed read more

When I arrived, I provided an insurance ID card, a photo of my insurance policy, and a digital copy of my insurance ID. I was told that none of these were acceptable and that I would have to pay more than ten times the originally agreed-upon price in order to take the car. Although there were employees physically present in the building, no one assisted us. Instead, we were directed to speak with a woman via a camera in a phone-booth setup. She was unable to explain what documentation was required to approve the insurance and simply rejected every document we provided, including the digital insurance ID, the policy copy, and a photo of the physical ID card. As a result, I lost the money paid for the rental, incurred a $60 Uber charge to get somewhere safe since no on-site staff would help, and then had to rent another vehicle from a different company that had no issue accepting the exact same insurance documentation. This experience was extremely frustrating and unprofessional. I strongly caution others to carefully consider their options before using this service. read more

Pickup from the airport was extremely slow. Was asked to get into a glass booth and video chat when I arrived by shuttle offsite from the airport. I couldn't understand why I could not speak to a person face to face since there were live people there. The person in the glass booth video chat started to explain things to me which I did not understand. I booked the car for around two hundred dollars for a full size. Was charged over four hundred dollars (double the price) and in addition took a $250 deposit. I was expecting to be charged around $200 and now I was being charged over $600. I feel like this was a bait and switch scam. The full size vehicle ended up being a small Nissan. According to the sticker was four months past due on an oil change. Also there was no windshield wiper fluid which put my family in danger as I tried to clean the windshield while driving and it just smeared dirt across the windshield and made it harder to see. My receipt I received when picking up the car looks like a blank piece of paper since the printer appeared to be out of ink. I asked them to print me an itemized legible receipt when I returned the car and they did not comply. I still don't understand how I can be charged double the price I booked. I have rented over 100 cars and I can tell you this is the first time I have ever had any complaints. This is not how someone wants to start a vacation. Now that I am home I see my $250 deposit has been returned but was still charged over double what I booked the car for. I am fully insured with Mercury and Progressive but think Nextcar company charged me for extra insurance which I did not request. I can tell that other customers were getting the same treatment and everyone was upset. Try renting a car anywhere else and you will see how horrible nextcar service is in comparison. I wish I would have read the yelp reviews before booking. Choose any other company besides Nextcar. read more

This company is a scam. They will give away your vehicle if you are one hour late and they purposely make you late /dont answer phones so that they can con you into buying an upgrade. The manager Joel was the worst people leader i have ever encountered in my life. He cancelled our reservation for complaining about this and left my 2 and 4 year old stranded, ruining our vacation. Disgusting human being and company. read more

Priceless Car Rental!!!!! Do not rent there!!!!! My car rental was $200 and turned into a $1000. Stay away from this place. The people working there don't care and they will charge you for any little thing. And read the policy! You need to have a huge liability insurance coverage if not you will end up paying extra for their insurance coverage. It's a garbage company. They give me a trash car every single light went off on it and no way of getting in touch with them. Trash, trash, trash, trash, stay away from them. read more

We waited for over 60 minutes for a shuttle. Couldn't get a human to help and just kept getting automated responses to SMS messages! Don't bother, even if it's cheaper..... not worth it! read more

If I could give negative stars I would. It was a terrible experience from start to finish (and I have rented cars all over the world). Waited 45 min for a shuttle that they said would come every 15-20 min. Had to check in over a TV call. The wouldn't accept insurance I have and forced to to buy their liability and wanted to charge $15/day for a toll transponder when we might use $2-3 a day. Run far and fast from this company - do not use. read more

Don't do it. Pay a little extra for someone else. Employees are useless. Bathroom is disgusting and you get no assistance at all.

Warning: Be cautious when renting a car from Next Car Rental at Orlando airport. I made a reservation through Expedia and purchased online insurance, paying upfront. Despite confirming with Next that my insurance was acceptable, I encountered issues at the counter. The representative claimed my online insurance wasn't valid and insisted I purchase theirs, despite my having full coverage through State Farm. They canceled my prepaid reservation and tried to charge me a different rate with insurance. Expedia attempted to contact Next with no response. After requesting to speak to a manager, I was met with unhelpful service. I advise everyone to avoid renting from Next at Orlando airport and instead explore other options. I've contacted my bank and Expedia for a full refund. Extremely disappointed. #Fuc%NextCarRents read more

NextCar - Car rental facility. Caution beware do not rent from these asholes. - Truck Rental Near Me - Orlando, Florida

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I waited for over an hour at the Orlando airport for the free shuttle that allegedly runs every 15-20 minutes. I tried to call the company and got no where. Went thru an automated system that was an endless loop and then would hang up on me. Had to pay $30 for a taxi and when I finally got to the location the attendant argued with me about the shuttle not coming. They made no effort to address my issue, not even an apology much less some sort of compensation. Avoid this company, the advertised lower prices are not what they seem. Customer service is non existent and the car was falling apart and extremely uncomfortable read more

Please do not waste your money in time on this fraudulent company. They quote one price online and then when you get to the counter, the price multiplies. This should be a crime. read more

Shuttle: waited 45 minutes, no shuttle and there is no way to call the office. Took a cab to the office which is in a shady area of town. Waited, when finally had a Rep, he told us our Credit Card would not cover the insurance, even though it does. Had to pull up Progressive Policy on phone. Charged $18/day for tolls, no choice. Charged $250 security deposit which we still have not seen credited back and the car smelled. The $30/day car rented thru Expedia costed us over $400 by the time they finished with us. Every single person we ran into was taking pictures of the cars to make sure they were not rooked on the way out. We wanted to leave but would have had to take a Taxi back to the airport for a car. Wish we had. read more

Horrific experience! Rented and paid for an entire week for a vehicle rental. We arrived and they refused to give us a car without a major credit card, even though we paid up front with a debit card. The employee was very rude and refused to help in anyway. They STOLE hundreds of dollars from us, which they will not refund. We have tried to contact them after the employee would not help, but they don't respond and have no way to recoup our payment. This company is a SCAM and should not be in business. Please do not use them. You will be disappointed. read more

ZERO star - Brian is the worse representative - non-chalant and useless. NEVER EVER rent from them even if it's your last choice Over two hours waiting to process rental contract; refused to acknowledge lead or manager on duty. Due to prepayment they couldn't find we were stuck. Here to visit sick family member. Thankfully Priceline to reimburse us for this joke of a business. read more

I don't even know where to begin with how unbelievably dishonest and frustrating this rental experience was. What started as a straightforward reservation at a reasonable rate turned into a blatant cash grab that more than doubled the agreed price by the time I returned the car. First, the total charge bore absolutely no resemblance to the original booking. Hidden fees, unexplained surcharges, and conveniently "overlooked" terms somehow inflated the cost to more than twice what I had agreed to. There was no transparency, no clear breakdown--just a final bill that felt like it was designed to see how much they could get away with. Then there's the mileage issue. My reservation explicitly included free mileage, yet I was still charged as if I had exceeded some limit that was never disclosed at pickup. When I questioned it, I got vague, contradictory answers that made it clear either the staff didn't understand their own policies or were hoping I wouldn't push back. The most outrageous part, though, was the insurance scam. I clearly presented valid coverage through my American Express card as well as my personal auto insurance policy--both of which are widely accepted and fully sufficient in the United States. Despite this, they still added an insurance charge without proper justification. It felt less like a misunderstanding and more like a deliberate attempt to pad the bill. Customer service was equally disappointing--dismissive, unhelpful, and unwilling to take accountability. Instead of resolving the issues, they doubled down and treated legitimate concerns like an inconvenience. This experience was not just poor--it was predatory. I would strongly advise anyone considering this company to read every line of their agreement, take photos of everything, and be prepared to dispute charges. Better yet, save yourself the headache and rent from a company that actually respects its customers and honors its own terms. read more

Probably the worst experiences I've had at an airport. This company is a SCAM. As soon as I get out of the airport I'm told that NextCar rental shuttles are supposed to come around every 10-15. We waited over 45 minutes for this van to show up. When we finally get to this run-down building to rent the car, I have to call their tech support because it wasn't letting me just rent it. And this person is saying I need to have something called a "DECLARATION PAGE" or else they'll upcharge me $300. This company was designed to scam people at their most vulnerable and the owner belongs in jail. read more

THIS COMPANY IS CORRUPT and are CROOKS! Do not rent from them. They refused appropriate proof of insurance and charged $500 for unneeded insurance refusing to rent the car without. THEY ARE EXTORIONISTS! RUN and never look back. They also have not refunded a $250 deposit that should have been refunded days ago. I had a prepaid Travelocity reservation and they manufactured a reason to steal $750 from me. Case filed with the Florida Attorney General. read more

Zero - awful and unethical business practices. Should be shut down. Scam like tactics with so many added fees. We left without the car.

DO NOT USE THIS COMPANY!! Their "every 15 minutes" shuttle took 45 minutes and once at their office, with only two people ahead of me at the counter, it took almost an hour to check in and get my car - and when I got to the counter, they had CANCELLED MY PRE-PAID RESERVATION!!! My reservation was for 6pm and they lied, saying it was for noon. They so graciously offered me a free shuttle back to the airport. I'm Ubering to my destination. It's been a long day of travel. Steer away from this horrible business! read more