Karla was amazing help. She is very noticeable of the business I had a bad experience before with the girl that used to work there.

I'll start with being bluntly honest... I removed two previous reviews I posted about Pride Dry Cleaners in December 2016 and January 2017 this morning. Not my typical thing to do but I feel as though the issues of past have been adequately resolved and addressed and no longer deserve the time of day to be read. So... Pride Cleaners... great little cleaners to have in Brookside. I do appreciate their same-day service. Let's be honest, they are a dry cleaner... we will all have issue / take issue with our dry cleaner at some point or another. Yes, I've had things starched I didn't want starched and yes, I've had things pressed I would have preferred to have more starch on... get over it, move on. We did have a bit of an issue in December... I dropped of a large sum of my wardrobe previous to a vacation... they closed early on a Saturday without any warning or notification... I was left to travel without any of my preferred clothes and had to purchase a few items just to get through my vacation... it was maddening... but I survived. We've also struggled with not having clothes cleaned properly and then lost in the madness... it took nearly 5 weeks to resolve the issue but it was ultimately resolved and life moved on. Maybe I'm being too generous but ultimately, I like having a dry cleaners just blocks away from my house. I use them constantly and 93% of the time, I'm satisfied. Weighing the facts... #1 they are local and convenient for me #2 their prices aren't great but they aren't the highest in the neighborhood #3 they offer same-day service #4 they are open on Saturdays and #5 Ethel is the bomb... for those five reasons there, I'll give them 5-stars. I think a 5-star review is only fair considering the fact that people only review their bad experiences... when the truth is, I see people every day picking up their items from Pride's and never reviewing their good experiences. read more

Have been using this cleaner for approximately 10 years. Go in today give my number as usual to start the check in and another name pops up. Try my wife's number. No luck. My number again different name comes up. I say nope not me. Wife's again. Correct first name wrong last name. Try mine again while she's on phone with her manager trying to resolve issue. Finally, tries both numbers again and neither are correct. Thanked her and left. Have to believe if the beginning check in goes badly doesn't give me confidence for the cleaning process but more importantly, will I ever see my item again? Plenty of other dry cleaners to choose from. read more

1. Lost a shirt 2. Charged me for lost shirt 3. Shirts supposed to be folded. Came on hangers 4. Customer service horrible Summary: WCE. Worst cleaner ever read more

Terrible experience! New to the area, this was the closest dry cleaners to us. Little did we know what we were in for. Not only do they not give you a receipt to ensure they don't misplace your items, but they don't offer any condolences, apologies, or discounts when they mess things up. I've been there 3 times now and not a single order was done correctly. Not going back to say the least. read more

The dry cleaning was standard. But the customer service was awful. Lost my order and then when they found it, it had the wrong name and number attached, This was after 10 minutes of them bringing out garb after garb asking if it is mine. It's a shame that other big business dry cleaners have been taking over, but I've been going to them ever since. They were also quite rude and I never asked for a refund or anything, just wanted my suit. They acted as if I was an inconvenience. Say no more! Won't return again. read more

Daily specials here make the prices more reasonable. Tuesday is shirt laundry day, which I believe just went up to $1.85. It takes a couple of days for them to turn laundry around, but I haven't had any problems yet. Always quick in and out. read more

Pride Dry Cleaners and Laundry - Laundry Services Near Me - Kansas City, Missouri

Please do not take your dry cleaning here. If I could give them NO stars, I would. My husband and I took in a rug to be cleaned (which they outsource). Six weeks later, we picked up the rug, brought it home, and discovered that it was ruined. It had rust stains on it (almost looked like something had been parked on it!). Not only did Tower Cleaners not try to make this right, they accused my husband of lying about the original condition. When we mentioned this to a friend last week, she mentioned that this dry cleaner lost her dry cleaning (a suit and some sweaters) and that they were not willing to reimburse her. After several weeks of back and forth, the manager finally gave her a check. I have the feeling we won't be so lucky with the rug... read more

Pride has always cleaned & pressed my woolens and shirts with great care, and they're always done promptly. Good job re-sewing buttons onto winter coats! Ask about the bag/discount program; if you dry-clean 2x or more per month, it saves a lot over the course of a year, and items usually ready next day. read more

Do NOT bring your dry cleaning here. I was new the the area and had a brand new (200$) quilt dry cleaned here (BIG mistake). They ripped the quilt in multiple places and completely ruined the interior of the quilt. They claimed they could fix the rips (why did it get ripped in the first place?) but claimed they could do nothing about the balling that occurred inside the quilt. I have had quilts exactly like this dry cleaning more than 20 times at other places and have never had this issue. They are refusing to reimburse me for their mistakes. Absolutely awful customer service. Will never go here again and will advise everyone I know to do the same. If I could give them zero stars, I would. read more

The people working here are great! I use them on a weekly basis and if I need my cloths 'rushed' it's never a problem. One time, I brought a coat in that had gotten covered in yellow paint. I was so depressed and thought for sure it was more than ruined. Frankly, I took it there almost as a joke of sorts. To my great surprise, they got it ALL out! I'm still stunned! There have been a couple of occasions they couldn't get out a few stains, but more often than not, they can perform miracles. They have never lost anything of mine, nor not had it ready in advance of when they have told me it would be done. Have confidence when going here... read more

I got so fed up with their coupons, specials and lying about prices that i just gave up forever. Many times they will quote you a "special" price on a garment but charge you their "list" rate in the end. I got sick of having to check every single item/invoice because i caught them SO MANY TIMES doing this shady stuff. And then if you tell them to stop, they throw out attitude back, as if i somehow was wrong to push back when i caught them LYING to me and CHEATING me. i really can't stand their help and have never ever seen a manager in there to complain to, so i just left.....FOREVER. Stay AWAY! read more

WARNING - DO NOT use this place. You will regret it. 1. Their "daily specials" are the same prices as other dry cleaners regular pricing. What are their prices? Good luck finding out. Nothing listed on their website. But they will tell you their history. Call and ask for prices? You'll get a different answer every time. 2. Did you get their "30% coupon"? Be sure to read the fine print. I took a sizable amount of dry cleaning to them and when it came time to get my clothes, I grabbed my "coupon" and headed for the store. Oh wait though, you have to give them the "coupon" when you DROP OFF YOUR DRY CLEANING. You would think asking them to make this shady "coupon" right would work with a hometown company "with such a great history" as posted on their website. But no. I was told "make sure you read the fine print next time". Classy I wouldn't use any common sense or business sense when dealing with them. 3. Had another "30% coupon" and this time I knew how to use it... Or at least I thought I did. (this is partly my fault for even going back this 3rd time) I presented the 30% "coupon" when I dropped off my order. When I came to pick it up, I asked if 30% was given to me. They said yes, so I grabbed my order and went home. I was curious as to the truth behind this, so when I got home, I reviewed the receipts. Low and behold, I found that 2 of the 3 orders I had were NOT given the 30% discount. So I called up there and they said that I would have to bring the order and receipt back in for review. I was not about to drive my clean clothes with the receipts back up there. I'm not exactly sure what they practice in their business, but there are other dry cleaners in the area that are cheaper and produce a better product. They act like they are the only option around. I wouldn't use them not because of being expensive, but because they lack integrity. The refuse to make things right that are their fault. I recommend Drummon & Sons on Brookside Plaza or Plaza-Ford on Wornall. Horrible customer service Zero common sense and business sense Expensive Shady business practices read more

As the other reviewers have mentioned, Tower is adequate for simple operations but when it comes to anything beyond a shirt or slacks their lack of care and attention causes problems. I brought in a garment for repair along with the matching thread that came with it. After getting a quote I opted not to repair and the garment came back covered in fuzz and lint and without the matching thread. I've called several times to try and find the thread, but by all accounts they lost it which means that I'm now worse off than I was when I started and the staff have shown little concern or interest in trying to make it right. read more

TERRIBLE! Horribly rude customer service and ridiculously expensive. I brought in several items and the woman was so rude, I packed up my things and walked out but not before paying a fortune for the clothes I left off during my first visit. read more

I left three pairs of pants (at full price) to be cleaned, the lady marked my coupon, and said they wouldn't be ready for pick up for 4 days. Fine. I went back and they didn't notate the coupon on the receipt, I showed them the coupon, and they wouldn't do anything to fix it nor give me my clothes. A company should know that a bad review is worth a WHOLE LOT more than four dollars. read more

I thought I was the only person that had a bad experience at this dry cleaner. They have overcharged me three times and cannot process credits in store, they charge me a different price than I was told when I brought items in, they did not honor their own coupon if not presented when you bring the clothes in. They are 1/2 block from my house and that is the best I can say about them. When I called the headquarters, they did not even have the courtesy of returning my call. I would recommend you find another cleaner. read more

clothes were damaged and the merchant refused to process a claim:-(. One of their employees made a remark, " maybe your clothes shouldn't be dry-cleaned?" uh..... read more

Born and raised in the Brookside area and have used numerous Dry Cleaners throughout my professional career. My wife took three of my coats and dropped them off at the Brookside location. When I went to pick them up, they could not be found. Left message, detailed descriptions of each coat, and a request to receive a phone call from the manager. Stopped by a second time since I did not hear anything; no luck. Just called today and spoke to the manager. No apology for not contacting me...no explanation to what may have happened, not apology for the missing items. She said "we have no history with you". I asked what that had to do with my coats being missing and why I had not received any word from them. She in a very round about way was accusing me (wife) of never dropping them off. They don't give you tickets for your belongings, so there is little to no way to prove otherwise. STAY AWAY from this place. Very bad service and treated very unfairly. I will never do business with this place again. read more