I had an appointment today with Bryanna and this was my first time at the Wax Room! I came in for a…read moreBrazilian wax, eyelash lift & tint, and brow wax. The salon is very cute! Comfortable couches and the decor is very pretty and makes it feel warm and comfortable. The room was clean and sanitized and the table was quite comfortable. Bryanna was very friendly and she did a great job all around! I've had my lashes lifted and tinted before a few years ago but they didn't look this good!! I LOVE my lashes! Bryanna took her time and was very thorough and the prices are extremely reasonable! I also love the online booking option and I appreciate the reminder texts! I will definitely be going back to Bryanna for my waxing and lashes!!

I was a little scared for my appointment since there aren't too many reviews, but I had a great…read moreexperience. This place is clean and cute. I got a Brazilian and it was a lot quicker than I expected and less painful as well. Definitely recommend this place for waxes if you are from around this area.

I have been Susan's client for over 5 years with complex extension / integration system. In order…read moreto successfully work with it, stylist must be fully aware of the issues with customer's hair such as natural hair growth patterns, problematic growth areas, strength and flexibility of the hair and potential for growth. I had, probably, a most complex set of natural hair which was a constant headache for me - until I met Susan. To make a very long story short, she truly immerses into one's set of issues. When we just began working together, she made sure to continuously address and modify the patterns and use of extensions to compliment my hair, to enhance the problematic areas without compromising its growth potential. Every maintenance session, she listens, evaluates and makes her magic based on addressing your concerns and desires. Now, after over 5 years, I am able to keep extensions as an option as they are no longer a necessity: my hair grew healthy and abundantly, and Susan is gently suggesting to try and get away from using them. This, by the way, is her signature style - I have noticed that she will choose a better option for a client over more expensive option beneficial to her. I have seen it over and over again not only with me, but also with other clients. To conclude, I am a devoted follower and cannot recommend her salon and her service enough

Mary Rose is the absolute best! She makes my hair look so natural - the colors blend beautifully…read more She is skilled in what she does and her pictures prove it. Mary Rose is kind and professional. I have never had a better experience in a hair salon. I have been going to her for over a year now and there's no one else I'd rather go to for my hair!

Went in for a haircut and LOVED the look. I didn't get a crazy new style or anything. Just got it…read morecut but the hair dresser did an amazing job, I believe he is the owner of the place. I forget his name (which is a common occurrence with me unfortunately). Was going out for a special celebration the next day so I went in just to get it cut. But he styled it so well after the cut that it even stayed until the next day. I SLEPT ON IT and it didn't get ruined. Just lightly brushed it before I left in the morning. The only negative thing is that he is very rough with the brushing. Every time he sectioned my hair or combed it to blow dry it I bet that I lost at least 50 strands. He pulled at my hair quite hard. Kept the blowdryer super close to my scalp so I would feel like my head was burning. I tipped him way more than I usually do in general because that's how happy I was. Technically I'd like to give it between 3 and 4 stars because of all the pulling, tugging and burning. But since that's not an option on Yelp, this place gets 4 stars. This is definitely my hair salon now. And SO reasonable! This is the perfect spot for me.

I've gone back and forth for a long time about writing this review, but ultimately I feel that a…read morebusiness should be accountable for the services it provides. I went in for a keratin treatment. My hair was actually looking the best it had looked in a very long time. I had recently spent a small fortune having my hair professionally colored, and I was extremely happy with how it looked. I felt it just needed some additional conditioning, which is why I decided to have a keratin treatment. Before the treatment, I specifically told the stylist that I had recently had my hair colored. She told me that the keratin treatment "might lighten my hair a little bit." I certainly wasn't expecting what happened next. My hair didn't simply become a little lighter or slightly brassy. It turned bright orange. And when I say orange, I mean literally the color of an orange. Think of the actual, vivid orange color of an orange fruit -- that is what my hair looked like. It was extremely obvious and absolutely not the color I had when I walked into the salon. What shocked me almost as much as the color itself was that the stylist never acknowledged it. She didn't apologize or make any comment about the dramatic change. She simply carried on as though everything was fine and even recommended products to me. The owner also saw my hair and said nothing. I left the salon completely stunned. The consequences lasted far beyond that appointment. I spent hundreds of dollars over the following year on additional salon services trying to correct the color and get my hair back to where it had been before this treatment. I'm still not completely sure that my hair has returned to its original condition. What makes this particularly disappointing is that the salon describes itself as being founded on the pursuit of "exceptional customer service and stylistic excellence." Unfortunately, that was not my experience. I understand that mistakes can happen. What I find much harder to understand is when something goes obviously wrong and nobody acknowledges it or takes responsibility. I waited a long time before writing this review, but I ultimately feel that customers deserve to know about my experience. This was not a minor color change or a result that I simply didn't like. My hair was a color I had never asked for, and correcting it cost me hundreds of dollars.

I had a 2 hour window for a mani/pedi while my son was at a play date. Starlight was close and they…read morefit me in for an appointment. My hands and feet were a hot mess. I walked in to a quiet, calm, soothing inviting environment. I picked a color and was promptly brought to a super nice pedi chair. My spa pedicure was fabulous lasting an hour. I had ingrown toenails that were relieved. The massage was wonderful. My polish was perfect. The manicure was basic, but perfectly good. Total price $60 with their current discount. ($80 with my tip included) I think it's hard to find a nail salon that checks off all the boxes. This one does.

I made a same day appointment for a trim and to freshen up my layers. She did an amazing job and…read moredid exactly what I asked for! My hair has grown out a little since my haircut here, but somehow looks even better than when it was freshly cut. Definitely would recommend coming here!

I am SO happy I found this salon! I just moved to the area from out of state and my eyelashes were…read morein desperate need of a fill, Elvira happily fixed them and did a great job! The salon is really cute and clean, from the moment I walked in I felt comfortable. Elvira is amazing! She was so friendly and personable and gave me a warm welcome to the area! I hope everyone else here is this nice! At the end she gave me tour of the salon and explained all of her other services that I can't wait to try!

Elvira did my make-up for a special occasion. She even came to the salon where I was getting my…read morehair done by my regular stylist. She was wonderful to work with. So kind and gentle and gave me just the look I wanted. I would def use her again!

Jenny is amazing and very specific with individual skin evaluation and options to address what is…read moreimportant to you- love the laser treatments before and after pictures document the improvements- her skin care plans have worked for me for years as an older person with seasonal boating sun exposure, i make a plan with Jenny for off season care laser and then facials in summer-neat clean impeccable treatment rooms and lovely experience both for lovely facial as well as more clinical laser- rowley location is so easy to get to and park- enjoy- pricing is also competitive and i always feel excellent value for high quality care

I would like to give a shout out to Jenny. I am new to her…read morestudio but thought my experience was excellent. She truly loves what she is doing and it shows in her smile and talents. She is very warm person. Her studio staff are friendly as well. She is expanding and she will do great!

Great atmosphere for being pampered. I made an appointment within 1 weeks time . Angie did just…read morewhat I wanted . I will be returning.

The hair and makeup... potentially one of the most stressful aspects of the wedding day. Unlike…read morethe dress, which you've tried on many times and can pretty much count on how it's going to look, the hair and makeup are subject to the vagaries of the weather and the good memory of your stylist from the "trial run". Scary stuff. You need to trust the person in whose hands you choose to place this responsibility. A lot. I was shocked to see that the West End Salon & Spa did not have any previous reviews on yelp. This place is seriously fantastic. If you are getting married anywhere on the north shore, one of the first things on your to-do list should be to make an appointment with Angie at West End. I recently got married in Gloucester , and waited longer than planned to address the issue of wedding hair. Since we are not from the area (and this geographic region is woefully sparse in yelp reviews), I relied on Google searches, and was relieved when I found the West End was willing to squeeze me in for a trial appointment 3 weeks before the wedding. However, i figured i would keep looking for other options until my appointment, because, really, what are the odds of finding someone great with such a quick search? From the moment i walked into the salon, I felt that I had gotten very lucky. The decor is tasteful, homey and funky all at once. The staff seemed wonderful - not a touch of the snotty attitude you see in some salons. It kind of feels like everyone is family, but also not in the bad way that you see in cheaper places where they are yelling across the salon to each other all day. This truly feels like Newbury St at a fraction of the price - the holy grail of the spa consumer. Angie, the owner, took a look at my Eva Longoria-inspired wedding 'do photo and got to work. Within 30 minutes or so she had perfectly executed exactly what I wanted. The girl is a genius with bobby pins and a curler! Anyway, it was perfect - I loved it as soon as she was done, and she even made suggestions for a few small tweaks that made me like it even better. It was clear that she understood the vision of what I was looking for. The makeup was just as great... I was introduced to mineral foundation, which i worried would not give enough coverage for such a photo-intensive event, but it looked so flawless that I immediately went out and invested in my own to use everyday. Here again, it was clear that Angie understood that I did not want anything too over-the-top, and the palette and style she chose fit my personality perfectly. On the day before my wedding, I was back at West End for a mani pedi. That was definitely the point where my stress was at an all time high, but the calming demeanor of Jan, who did my nails, proved to be just the thing I needed. She is truly a lovely woman and took her time to do a fabulous job on my nails. Two hours later, I emerged calm and relaxed (not the ideal for a lunch-hour trip, but in this case it was great). On the day of the wedding, Angie came out to the inn with one of her employees (I wish I could remember her name, because she was also great). Angie recreated my earlier look just perfectly, and all four of my bridesmaids ended up with beautiful up-dos themselves. Just as I'd noticed in my trial, she never made us feel rushed (which means a lot on such a stressful day). I truly could not have asked for a better experience, and the wedding party agreed. I enjoyed my experience with West End Salon so much that I am making the hour drive back there this coming weekend to try out their eyelash extension service. I've been interested to try this for awhile, and the prices here are incredibly reasonable compared to places nearer to the city. I will post an update! Overall, if you live in the North Shore area, or are planning a wedding there, I would heartily recommend a visit - truly a place that deserves your business!

I called ahead to book a appointment and asked for price of haircut, after hairdresser was done,…read moreshe charged me $10.00 more than was told, not really friendly to me, I had no special service done and my hair wasn't even washed, I don't think I would go back with so many hair salons in Melrose, I would go back to previous salons I went to.

Extremely family friendly! We have been going to the salon since our son was a toddler, and they…read moreare great with little ones!