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    Primark

    3.3 (21 reviews)
    Open 10:00 am - 9:00 pm

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    Disney area
    Jessica W.

    I first learned about this brand when I was in a trip in Europe. Knowing they finally have a location in America is amazing. The quality of their stuff seems pretty good and the pricing is nice. It's quite a big store so they have a little bit of everything. From PJ's to work outfits, beachwear, shoes and suitcases there's something for everyone. I can't say much on the service because I use the self-checkout when I go. The security guard at the door is nice though. I've seen him push the button for handicapped people before they even reach the door so they don't have to worry about the doors. The Disney area is on the second floor, so if you're looking for trinkets that are a bit more cost effective than what you'll find in the parks, I would definitely recommend this place out.

    Ryan J.

    Plenty of discounted Disney items compared to theme park prices. What's not to like about that?

    Daniel H.

    So I have been waiting for a Primark to open around me for quite a bit of time now. So I was absolutely thrilled when it was announced that the Orlando location was finally going to be opened in the Florida mall. My first experience at this location was on opening day and as expected it was a mad house. It was packed to the brim with people and the lines to check out were very long. It was actually a bit overwhelming. Since I didn't get the opportunity to explore during my visit on opening day, I decided to recently come back about a month later and it wasn't as crazy. The store was actually pretty organized and spacious. They sold everything from men's, women's, and children clothing to home decor and travel necessities... all at a very reasonable price. They even have a floor dedicated to solely Disney merch, which was amazing since I am a Disney lover myself. They also had multiple checkout lines and even self checkout kiosks. All the workers were very kind and willing to help. I think that Primark was a great addition to the Florida Mall and I can't wait to come back soon as they get new merch!

    Rachel M.

    I didn't love on this store. I saw on Ig that people went nuts and had to line up around this building when it opened. I don't know why. I guess the lower prices, but I didn't care too much for the clothes. The price cheaper, but nothing stood out to me. Kind of reminds me of an H and M. It has women's, men's, kid's clothes, some home decor and accessories and shoes. That's the first floor. Second floor is all things Disney and perhaps that's why people are obsessed. It has its own entrance at Florida Mall. I did see sunglasses for cheap like $3-6 that caught my eye but I didn't feel like waiting in line. The people working they really don't care that it is super crowded since it's a new store. They won't get out of your way. You have to get out of theirs. Not the best customer service, but hey they are probably pissed it's so busy.

    Ralph E.

    First time at a Primark and it's certainly an unusual experience. The clothes seem to be decent quality, and the price is very affordable. A few things I noted is that often whole selections of sizes are often out of stock in every color. The pants rarely include a zipper as they appear to prefer to use button fly. This was a bit odd to me in a pair of Chino's. You really SHOULD try on anything that you want to purchase since I found the sizes to vary greatly by style. For example you might be a Medium in one short sleeve style shirt and then need a large in another long sleeve and a small in a sweatshirt. I discovered for returns you MUST have a receipt (even if clearly labeled as Primark with tags attached) and be within 30 days. Otherwise, no receipt then nothing. No return, credit, exchange or anything. They also do not have bags. You can purchase a reusable bag there $2-$6 or be sure to bring your own bag if you might be purchasing a few items. The top floor is all Disney themed items for kids and some adult.

    Shirley N.

    I was overcharged on 3 out of 4 items at the Primark Florida Mall location on Tuesday Sept 16, 2025 shopping visit. It was my first time visiting Primark and I am on vacation and was impressed with the prices , stock and cleanliness of the store. Then it went downhill from there. After returning to my hotel I noticed 3 of the 4 items on my receipt were higher than the ticketed item. One item is tagged at $20 but I was charged $25, the second and third items are tagged at $12 each but charged $14 each. So overcharge was $9 plus taxes for total $9.59. My husband promptly called the number on their receipt. Customer support said their policy is we would need to return in person for a price adjustment and they can not do any adjustment over the phone. We said our hotel is 30 minutes one way! It would take over one hour of our time. So he asked to speak to the manager. He was very surprised at her unapologetic and very nonchalant attitude. She did not care if the customer was happy or not. My husband was not pleased at all! He has his own business for over 30 years and would never treat a customer this way. I decided I would call and see if there was anything else they could do. I spoke to Rueben who said it's not the first time and I wont be the last time for a customer to be overcharged. Apparently it is an on-going issue at Primark. This is horrific to falsely advertise a price and to knowingly be aware the scanned price will not match the tagged price on many of their items! I can't imagine the number of customers that have been overcharged or basically ripped off! I asked to speak to his manager and I believe I got the same customer service manager that spoke to my husband. She was unapologetic, inexperienced and quite snarky. She was awful and refused to provide her name. Then she hung up on me! I was in shock and mad. I quickly called back because I wanted her name. I got Rueben again and said I didn't get his manager's name. He put me on hold for a long time and returned with the reply, we do not provide personal names but she is one of the Assistant Store Managers. So I asked for the Store Manager's name because I wasn't interested in talking to her anymore. After another long wait on hold, Rueben said he can not provide the store manager's name too. I can not believe any establishment where the store manager or owner will not give their name to customers! It is the store manager's responsibility and reputation to provide excellent customer experiences and of course they will give their names whether for complaints or accolades. Primark you need to do better and train your employees in better customer service!

    Great jacket for my nephew Maji
    Nichelle W.

    My Niece was able to find some awesome outfits for her son before her flight, I couldn't pass up this jacket for him. The service was great and the value is definitely all over the store. Really great deals.

    Primark bag outside of outlet
    Emily B.

    I loved Primark in Europe and was so delighted to see that we got a Primark in Orlando! The prices are great, clothes are affordable and decent quality. The store is large and has many trending items. There was lots of self-check out desks. The fitting rooms were clean and available, and attendants were nice. Overall fair service.

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    4 months ago

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    8 days ago

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    4 months ago

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    3 months ago

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    4 months ago

    Only the have a fitting room for women or for all genders but they don't have a fitting room only for men

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    1 year ago

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    2 years ago

    5Th day since grand opening, unfortunately a lot of the Disney merchandise has not been restocked, so hit or miss shopping.

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    Review Highlights - Primark

    I loved Primark in Europe and was so delighted to see that we got a Primark in Orlando!

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    Steps New York - Damaged Dress shipped to a customer

    Steps New York

    2.5(2 reviews)
    0.1 miSouth Orange Blossom Trail / OBT

    Terrible customer Service…read more After receiving a dress purchased for a Christmas party completely damaged, I was in disbelief the store would put an item for sale and ship a returning customer a burnet dress with 3 huge holes in front of it...$140 dollars thrown in trash... One month later I receive the e-mail below... well, no thanks.... Will never purchase from this store again... watch out!!! Hi there, The item arrived in that condition and it is unfortunate that a returning customer like me is being treated unfairly... The $140 won't break my bank but will certainly break yours in the future. My review is posted. You don't need me as a customer and I wish you prosperity... Best Regards, A former customer Simone De Oliveira On Thu, Jan 9, 2025 at 11:34AM Steps New York shoponline@stepsny.com wrote: Dear Simone We would like to inform you that we have received your return (Capri Maxi Dress) We were unable to process the return as the item arrived in conditions that do not meet our return policy. We truly regret the inconvenience caused and want to let you know that the item is in our possession. If you would like it returned to you, we can send it back. Please let us know how you would like to proceed. Thank you for your understanding. Best regards, Steps New York

    This was our first time visiting Steps but we found it to be a nice location. The selection of…read moreclothing was good with a mix of accessories. The store was well organized and clean. The store had some great 90's hip-hop playing which was fun to listen too while the ladies did they're shopping. The clean organized environment and fair pricing will definitely bring us back and we will recommend them.

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    Primark - menscloth - Updated May 2026

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