Jose Ortiz, the doctor I had is great…read more Some of the staff I worked with is not. Dr. Ortiz gave me the right meds just by listening and then looking at the ER papers. I had a doctor at the ER that with all the tests done and the same info I shared, he did not give me the right antibiotic. I had a serious infection and high fever for a week and he doubled the antibiotics I had before I went to the ER... yes, and was charged 1k after insurance. Dr. Ortiz Saved another trip to the emergency room or something worse. I would take a good doctor even if it meant having to deal with some issues with the staff, it might just be uncomfortable to be in that position if you are in need of efficient staff. If you are, the manager resolved my issues when they were escalated, she was kind and made sure everything was okay.

My usual doctor was out of town, so I saw the PA, Erin Schendel. She is on top of her game! I came…read morein with a foot sprain. She pulled up a foot anatomy diagram and explained where the injury was. She then proceeded to describe some exercises I could do to hasten my recovery. She's really good. A great visit. Thanks.

I love my doctor, she listens. I didn't have to wait that long to see the doctor. The only thing…read morewas the front desk, the receptionist was going to cancel my appointment because I didn't come in 15 minutes earlier. My appointment was at 4 and I was not aware of there new policy. But thankfully the doctor saw me.

Definitely not professional. I got to my appointment, let me Emphasize APPOINTMENT, and the…read morereceptionist ask did you already fill out all your paper work. I let her know that I had done all of it online, prior to my visit. I get there on my scheduled time not only couldn't I see the doctor I wanted, but they then go on to tell me that even tho I have an appointment they can't see me because they have to do prior assessments and what not before my appointment? She goes on to say we texted you to be here prior 15 min mind you my appointment was at 10:20 I got there at that time thinking oh I have everything pre filled and we should go on without any problems. Nope lady sad too bad you need to make another appointment the doctor is already working with another patient! Excuse me how do you just proceed to go on without checking with the one that had her appointment? Definitely not professional and a waste of time. There was no type of solution, she was able to see another patient earlier which meant she would have that persons time freed up to see another. Instead of taking care of the problem and offering another slot for that day she just said nope you need to make another appointment. Let and will never be coming back. Professionalism is a must especially when dealing with medical. We need to have more people that care instead of people that have no hearts. This post is strictly for CRYSTAL BANDA and the staff in the front.

Went in because my insurance required a referral before I could see the dermatologist my OB wanted…read moreme to see. She gave me the card for the derm and everything. Dr. O almost seemed to be trying to dismiss me before he even understood my issue? "They aren't going to do anything while your pregnant." I reminded him that my OB, the pregnancy specialist, is the one that wants me to go see them, the skin specialists, and she'd even suggested they may want to biopsy (because she took the time to actually look at the skin issue unlike Dr. O, and it seemed concerning and abnormal enough for her to warrant this) and he said, ver batim, "What if it contaminates you?" Not wanting to argue with whatever that's supposed to mean, I just acknowledged that I understand that treatment would not be swift (after all, they kinda have to diagnose it first anyway...) and simply said, "Okay then, treatment AFTER I give birth. I still need it looked at, per my OB." (This strangely condescending exchange stretched on a bit longer and for a while it almost seemed like he didn't want me to see the derm? I genuinely can't figure out why he spent so much time repeating that they wouldn't treat me yet, when he didn't even know what may need treating? Like I expect chemo drugs or something while I'm pregnant?) So he said he'd write the ref, walked out and told me to head to check out... then after a few beats he walked back for "one more thing". I backed myself back into the room and he proceeded to finally ask questions about my ailment... you know, like one would do BEFORE ending the appointment. Seemed he eventually realized he might actually need to know what to write on the form! Everyone has those days where they skip their coffee I guess, it's honestly more laughable than infuriating because I didn't need his general "expertise" anyways as a pcp, but it was just a ridiculous encounter almost worthy of television. I was genuinely baffled the entire exchange. Probably switching PCPs.

Dr. Oyarzabal was dismissive, raised his voice to me because I didn't answer him fast enough and…read morehis bedside manner was not professional. Also, his office takes 7-10 days to process referrals, which is unacceptable.

I visited the clinic for the first time on 3Sept13. To start, the receptionist was great! She…read morepointed me to online forms that I could fill out in advance and I was very grateful she could get me seen on the same day. The nurse, Bobby, was awesome! I have a fear of needles and have been treated coldly in the past by nurses that just want me to "hurry up, sit down, and realize it isn't going to hurt that bad." This was NOT my experience at the Women's Comprehensive Clinic for Internal Medicine! Bobby was kind and cheerful which did wonders for putting me at ease about my blood draw. She is very skilled at her craft. I was also impressed with Dr. Rosemary Castoreno. She takes a comprehensive approach to women's health concerns and does not seek to quickly write prescriptions and over-medicate patients, I loved this about her. She took time to listen to my concerns and made a little extra time available for her staff to draw my blood, given I was so nervous about it. The location is very convenient to Joint Base San Antonio as well as I-35 and 281. They have only been in this location for three weeks but are off to a great start!

AIM Primary Care is a great choice for my Primary Care needs. I appreciated meeting Dr. Gerineni…read morewhen I needed help when I moved to Medicare/Tricare for Life and needed to find an experienced and compassionate primary provider. Dr. G. is the doctor for me. She is personable, asked questions and brings a depth of experience in medicine that really gives her an edge in the Primary Care world. I like that she has clear goals to help her patients improve their health, streamline their care services and manage their existing conditions. Her staff is outstanding from the front desk to the professionals who assisted me.

Don't bother coming here. You're better off going to an urgent care clinic. If you want a same day…read moreappointment there's a $35 fee on top of your copay which then makes urgent care cheaper. I also came to get a referral for an X-ray to see if I have a broken bone in my foot and the results won't be given to me for a week. You're better off going to urgent care and at least getting an answer right then and there.

Wait time. I waited 30 min and left. Part of respecting your patients is respecting they're time…read more You should be seen within 5-10 min of your appointment time unless there is a patient emergency or provider emergency. (This will also be pushed back if the opening provider is late) I know what you guys are doing, your overbooking. So you can get the most amount of patients seen in a day to turn the most amount of revenue (claims) for the owners at the patients times expense. Its terrible, and people in the area put up with it cause they don't know any better. I've been in healthcare for a long time and seen all sides. This is wrong. There's a ton of providers here I'll go somewhere else no thanks.

The main location on WW white was a sh*t show with terrible service. I switched to the southcross…read moreand began seeing the Nurse PA and its night and day.

I can't believe I haven't reviewed Dr. Zarate yet!…read more Anyway, I have cycled through a lot of primary care doctors over my adult life in a handful of different cities and Dr. Rudy Zarate is by far my favorite. He takes time to listen to your symptoms, cares about your health and wellbeing, and (gasp) tends to be very timely. Added pluses are his location (I work downtown and often walk to/from his office), it is easy to get in to see him, and billing/admin stuff has never been an issue. If you are looking for primary care, I highly recommend Zarate Medical Group, in particular Rudy Zarate.

I found the Zarates after I moved to San Antonio a few years ago. A coworker had a positive…read moreexperience and Nix Hospital is near work, so I gave them a shot. I really do love this place. Jocelyn Zarate is my primary physician, but I've also seen Rudi when I was admitted to the hospital for an emergency surgery. The office staff is nice and I've only once had an issue with getting a prescription refill faxed to the pharmacy. I've never waited more than 5-10 minutes in the waiting room and they don't leave to alone too long in the exam room, which is nice. I have even received early morning calls from Dr. Zarate after leaving a panicked message with the answer service.